Acorn Bexleyheath reviews

★★★★★ 5/5

Trustpilot

I found Acorn Lewisham to deliver the perfect service for anything relating to buying a flat

I found Acorn Lewisham to deliver a very high standard of support, advice and referrals to additional in-house services such as mortgage brokers etc during a flat purchase. Dammy in particular assisted me faultlessly throughout the purchase in a very kind and professional manner. He helped with flat hunting and then through the whole process. Highly recommend Acorn Lewisham for anything to do with buying a flat.

Matt · 1 August 2023

★★★★★ 5/5

Trustpilot

Very Helpful Agency

I could not be happier with the service. I have been in touch with few agents and everyone is so nice within Acorn, but Heidi who is responsible for this property is defo so far the best agent I have ever had, and I rented from different agencies in the past, so I feel lucky right now. She has been always helpful and made me feel comfortable, she always reached out and was available for any of my queries and most importantly actioned everything very promptly! I always felt supported and she actually helped me feel like I am at home rather then just place I am renting which is the reason why I choose to stay with them!I recommend to everyone to get in touch with Acorn Estate Agents 100% 👏🏼

Darian · 22 April 2022

★★★★★ 5/5

Trustpilot

I am so pleased I went with Acorn in…

I am so pleased I went with Acorn in Strood. The Acorn team gave me excellent service & after 1st Buyer pulled out they quickly got me back on the market & booked a block viewing. To Chris & Justine whom I dealt with the most & always kept me up to date all the time. I can highly recommend Acorn & thank you for seeing me through the most stressful thing I've ever done, selling a house.

Milly · 2 July 2022

★★★★★ 5/5

Trustpilot

Grove Park Office

Grove Park Office. All went extremely well with the sale of a property for which I was a Trustee. A very helpful team, and minor difficulties were soon resolved.

Richard · 25 July 2022

★★★★★ 5/5

Trustpilot

Excellent service from Rubeena and…

Excellent service from Rubeena and Lilia. They really took her time in making sure we were well informed throughout the process and they continually assured us that we were in safe hands.We can honestly say they went above and beyond in making sure everything was done including chasing up other departments to speed up process.They were quick to respond to all our enquiries and checked on us after the process to ensure we settled in well. We can't recommend them enough. A big Thank You for making sure we had a smooth renting journey! - E&R

Ed · 24 February 2022

★★★★★ 1/5

Trustpilot

Updated review - there are plenty of other companies I’m sure

Further update to my review posted 15 July 2024, I received an email from Paul Deveney 16 July 2024. How efficient or coincidental was that!!! Well I have not dignified the email with a reply. It amounted to ‘corporate speak’ and my fault - not checking the small print. Mr Deveney stated some ‘Staff Training’ needed to be carried out. I find that difficult to comprehend. How do you ‘train’ staff to be honest and have integrity when some of their staff blatantly lied. I thought companies would strive to enhance their reputation apparently not. Fortunately I will not be in that situation again. Take a long dispassionate look at letting agencies before you sign a lease. It could be a frustrating and expensive experience. Good luck.

Theresa · 9 August 2024

★★★★★ 1/5

Trustpilot

Nearly 2 months that I’ve moved out and…

Nearly 2 months that I’ve moved out and still haven’t received my deposit. So awful to deal with. Had alot of mould in the house and never did anything to fix. When they were doing viewing for new tenants they never mentioned the mould so people get stuck to a contract. Agreed to move out paying a fee. Collected the keys from us and the next day we get told we still have to pay rent and bills. Don’t use Acorn if you want to stay out of trouble.

Ledio · 8 August 2024

★★★★★ 5/5

Trustpilot

Couldn’t recommend them enough!

The whole team at acorn were amazing and the lovely gentleman who dealt with all my tenancy was absolutely fantastic and went a love and beyond to help. Thank you Jamie for all your help.

Sacha · 20 August 2021

★★★★★ 1/5

Trustpilot

Awful to deal with.

Awful to deal with. Rented a house for 2.5 years. Agreed to pay a fee to break the contract and to stay until someone else moves in.Mould covered the walls within the house was the reason i moved out as they never did anything to fix. Was asked 2 weeks in advance to move out as someone was moving in. From viewing they were asking for 2500£ deposits. Was getting calls every 3 days to make sure i was moving out on time. I did. I payed for a day extra to give them time to make the exchange. Gave the keys on 10|06/24 and on 11th i get an email saying the new tenants have pulled out and im still liable for rent and bills until found someone else. I’m paying rent already somewhere else and acorn made me move out and collected keys. Nearly 2 months now from moving out and still getting told i have to pay the bills. The house was advertised more than what my rent was. Incompetent workers you should be ashamed and if the landlord knows how you’ve been dealing with me im sure he’ll run aswell. Keep away from this cowboys they just there to steal your money…

Elis · 6 August 2024

★★★★★ 1/5

Trustpilot

Acorn lettings lost the landlords keys…

Acorn lettings lost the landlords keys when I moved out and instead of accepting responsibility are instructing the Land lord to pay for new locks out my deposit. Dishonest, incompetent and shambolic.Edit: The agent has replied that the keys weren't lost but there is only a dispute. Dressing this up and as dispute between the tenant and the landlord is a dishonest attempt to pass the blame. The keys were entrusted to Acorn when I left and they are not there now. This is not a dispute. I also have not yet received any of my deposit back having left several months ago so saying there haven't been any reductions there is misleading

Michael · 3 February 2022

★★★★★ 5/5

Trustpilot

A seamless sale thanks to Acorn

I was so impressed by the service provided by Acorn Swanley that I would not hesitate to recommend them to anyone.From the moment I met Hayley at my valuation she was professional, up front and honest and answered every question I had. She kindly included professional photos in the package I signed up for, and I was impressed how quickly things went from there.In no time I had viewings, which were all appropriate people for my property so I knew my time wasn’t being wasted. Amelia did some of the viewings and was a delight to meet, she was so friendly and full of good advice. I was kept updated throughout the process with feedback from the viewings etc.In no time at all I had the perfect offer from the perfect buyers and was amazed to complete five weeks later! It was such a smooth process with Hayley providing the perfect liaison between me and the buyers. Nothing was too much trouble for her and she always called me back without fail.She was so helpful and kind throughout the whole process- it made the sadness of selling my home a lot easier.Amelia did most of the viewings and was always so polite and engaging with the people.It was a pleasure to deal with both ladies and I am so glad they handled my sale- I always felt in safe hands with them. The office itself is conveniently located and whenever I phoned everyone was so polite and friendly.Fantastic service from all at Acorn Swanley and Hayley and Amelia really made the whole process so seamless for me.Thank you Acorn for finding me the most lovely buyers for my home!

Carina · 26 January 2022

★★★★★ 1/5

Trustpilot

I was looking to view a property that…

I was looking to buy a property that was advertised by AcornI asked for a viewing for this property that I was interested to buy within 1 hour of the email that was sent to me by an agent form acorn. I kept following for 2 weeks over phone and email and the agent (Katlyn) told me that they were gathering the viewing requests and will get back as to me once they get a date from Seller. After 2 weeks, when I chased them again that said it was fully booked and that I cannot be accommodated and were sorry for not mentioning it to me earlier. Highly unprofessional!

Ujjal · 24 January 2022

★★★★★ 5/5

Trustpilot

Brilliant team at Acorn Estate Agents Strood

My wife and I recently sold our property in Rochester Kent through Acorn estate agents in Strood.There are NO WORDS to describe the FANTASTIC service and PROFESSIONALISM received from the Strood office.SPECIAL mention regarding the Brilliant service goes to:- Scott - The Area ManagerDaniel, Branch Manager,Chris, Sales Negotiator,Justina, SecretaryJosh, Sales Progressor and Mark the letting managerScott and his team have been nothing but EXCEPTIONAL.There are NO BETTER estate agents in Medway than the Acorn branch in Strood!!My wife and I are pleased that we kept our promise to Scott that we would sell our property via his office and for future business.My wife and I, are more than happy to recommend Acorn Estate Strood to anyone.Thank you again from P and J

Red · 23 January 2022

★★★★★ 5/5

Trustpilot

I would highly recommend Acorn

I would highly recommend Acorn Lilia was so helpful with every detail at the Northumberland Heath branch Everything was professional I can not thank her enough Very happy client ! Jackie 💗

Jackie · 21 January 2022

★★★★★ 5/5

Trustpilot

Best estate agents we've ever dealt…

Best estate agents we've ever dealt with,we had dealings with quite a few during our property search. We recently sold our house with acorn. The main branch we had dealings with was bexleyheath,all the team are very professional, responsive and generally good at their jobs,especially Jake,he was amazing throughout,we can't recommend him highly enough! You get straight up advise and information from Acorn, no messing you about. We will definitely be recommending Acorn to all!

Jess · 28 November 2018

★★★★★ 5/5

Trustpilot

Terrific customer support

Acorn (and Jamie in particular) have been terrific at making sure our rental flat is fully up to date with legal requirements. Jamie is very prompt and clear in communication; wonderful to have such great customer service!

Brockley · 5 February 2021

★★★★★ 4/5

Trustpilot

We have had a tricky time with Acorn

We have had a tricky time with Acorn. We moved between branches after not being happy with the poor service and communication levels. However after moving we had a brilliant relationship with Harrison White in Dulwich. His communication was excellent and he kept us up to date with viewings and feedback. Finding someone you can trust is key when selling your home and we felt we had this with Harrison.

L.H · 2 March 2023

★★★★★ 1/5

Trustpilot

Worst estate agents, seriously don't even bother

Apparently no-one works as hard as Andrew Roberts - Customer Relations Manager. If the entire team was as committed to fixing problems as this guy seems to be then maybe I wouldn't be giving this one star review.The meat of this review is basically: our locks got changed for urgent repairs in the property we rent while we've been away over the Christmas holiday and we heard absolutely nothing of it until we tried to get into the house this morning 27th December. Also, conveniently Acorn is closed until the 4th of January! How's that for property management and customer service?! The entire tenancy with Acorn has been a total nightmare. First of all getting moved in was such a roundabout mess and I had to email and call practically every other hour so that they wouldn't do anything slimy with our move-in date. That worked and then the most condescending agent had to come do his job and let us into the property after giving us the wrong keys boohoo. After that we shared 1 set of keys between 3 of us for 2 weeks because we have the magic keys you can't copy and had to wait on the estate agents to wait on the landlord for authorisation...apparently. We get moved in to obviously an endless stream of issues: previous tenants' and landlords' belongings left behind, a mouldy washing machine, broken blinds, unwanted furniture, a trickling shower, leaking hot water tap, etc etc. Of these endless issues, 3 have been fixed to this day - 4 months after having moved in. Time after time, I reached out to our property manager to solve these issues but it started feeling like a full-time job, I just stopped trying. So now we live in the flat with the shower with miserable water pressure, broken blinds, mouldy washing machine :)Whatever! All issues aside, it's a decent property and the main thing was just getting a roof over our heads; but as tenants we have been repeatedly violated, disrespected and ignored and so I would seriously not recommend having anything to do with Acorn if you can avoid it. P.S the property was in total disarray when we moved in so we inevitably will be leaving it in a better state and should have no reason not to get our deposit returned to us in full. There had not been a professional clean, the balcony was covered in dirt and cigarette butts, there were stains on the carpets upstairs, and tape and adhesive residue all over the walls. We identified all this in our own inventory along with photographic evidence so there is absolutely no reason for there to be deductions from our deposit. I cannot wait to move on from Acorn and this property - again I say, with my full deposit intact (and maybe also a refund for this period that we have been locked out of the property...what do you think Andrew Roberts Customer Relations Manager?)

Elsie · 27 December 2021

★★★★★ 1/5

Trustpilot

Worst I’ve ever dealt with. Avoid at all costs.

We are professional landlords and have dealt with many agents over the years and Acorn are the very worst I’ve come across. The staff lack training, the communication between agents and back office is none existent. From the lack of pictures on the listing to the inability to follow up on repairs, it’s been a shambolic and frustrating experience from start to finish. The only thing they were efficient at was billing us. Shocking service. Avoid at all costs.

Lisa · 15 February 2022

★★★★★ 5/5

Trustpilot

I have had the pleasure to deal with…

I have had the pleasure to deal with Jamie Perrin for over 1 year now and I have been extremely happy with his services. He has always been very helpful and anytime I needed his assistance or had any questions, he was always there and never hesitated. I just want to say thank you so much for all your help and for making the whole process easier for me and my family. THANK YOU.

Lena · 29 September 2022

★★★★★ 5/5

Trustpilot

Incredible company

Incredible company, Elycia was so helpful in getting us our beautiful home. The team are lovely and helped us with everything. Highly recommend

Victoria · 3 December 2024

★★★★★ 1/5

Trustpilot

Ruinous

Acorn Property Management's Andrew Roberts, my name's Matthew Blaize, The Prince Of Orange SE16. Where necessary I'll use time/date stamped references. Prospective Acorn customer feel free to Gmail me for a totally unfettered testimonial. 2 formal complaint procedures in 15 months. When freeholders have to explain to A.P.M UK property law in my humble opinion THEY HAVE NO SERVICEABLE BUSINESS MODEL.26th November 2019 17:22pm received the following email from Acorns accountant, "Therefore the £14,654.54 was always in the one account but not allocated correctly on our system. As you quite rightly mentioned, it was acknowledged that we had received the funds at handover and I hope this is no way in dispute. I believe the error is on our part by not allocating the funds received at the time to the correct account on our system. Furthermore looking at the narrative for the transfer, I can see that this may also be misleading as it would suggest the funds were only just received at the time of entry".For context, a non accountant freeholder called out Acorn's accountant. The £14,654.54 error he had failed to spot for himself for 3 YEARS. Shameful! Our director sent an email to the same accountant on 19th October 2019@ 3:29am explaining as freeholders the ground rent invoices sent to 10 x freeholders was not applicable under UK Property law, and could a refund be arranged for anyone who paid the demand. Yes you read that right, we as customers had to explain to our property experts that UK freeholders don't pay ground rent. Incompetence on a monumental level.Our building went from self management to Acorn in April 2017. At our insistence we requested for 2 Acorn A.M's to attend site 5th April 2017@ 11am for a walk around. This was due to the fact we had historical issues with the roof which it was imperative they be made aware of. We reasoned only an idiot would try to explain the condition of a roof from the ground. From the roof they were told all roof structures had been completely replaced at the cost of approx £200k and was still under a 12 year warranty, and any work other than by the roof contractor would invalidate the warranty. 4 years later 2 new freeholders got it into their heads the building needed a 10 year health check. Acorn recommended a surveyor @ £850. On the strength of their report our directors called for funding for £35,000. £18k earmarked for future roof maintenance. The survey for the roof was conducted from the pavement, (see my earlier comment) even though Acorn or myself could/should have arranged access to the roof. When questioned at an account review meeting why Acorn hadn't given the surveyor visibility of the documentation/ guarantees they held on our behalf once they read their surveyors report, "Acorn could offer no answer". The call for funding was of course abandoned and money collected via a payment plan during the pandemic when people were on reduced furlough salaries or made redundant was returned to freeholders. Ruinous! We made Acorn re-tender for the contract April 2020. So keen to secure our business they made written assurances of enhanced SLA's regarding improved response times to emails, site visits and the delivery of an online portal. None of these written assurances were delivered/kept/met and we were told by Acorn because they were in breech of these enhanced SLA's we had the right to terminate our contract early. Cretinous Our building was self managed 23rd June 2016 when it flooded. In 25th July 2021 Acorn managed it when it flooded again. As amateurs we managed the 10 month process to the satisfaction of all affected freeholders. In 2021 the first thing our insurers did was to classify the incident as a flood and not as storm as they did in 2016. The excess for storm damage is £100, for flood potentially £23,000. During a zoom meeting 27th August @ 2pm we asked our account manager what Acorn's expert advice/strategic response to our insurers would be."Well obviously we need to discuss how you are going to raise the £23,000", and that was it. I emailed Sun 29th Aug 14:44pm sacking Acorn from all flood related issues and handled it ourselves. We held our insurers to the wording of our contract. Within days they admitted they had, "misread the ambiguity of their contract and the liability due was indeed £100 not £23k. Masters of diaster.September 2021 Acorn served notice our account was no longer financially viable for them. The same account they'd given multiple fruitless assurances to secure 19 month earlier. Acorn needs to assess how they add value when we've repeatedly proved we achieved much greater results without their involvement. They need to understand the difference between a fee and a donation. From small Acorns huge plon*ers grow. Andrew, that's your cue.

Matthew · 9 November 2021

★★★★★ 1/5

Trustpilot

Landlords beware!

Used Acorn to let a property we own. Letting process was ok, though they were extremely pushy in trying to sell additional services such as rent guarantees and condition reports. Even attempted to get me to indemnify them for anything related to the tenancy because I wouldn't agree to additional chargeable services. But they found a tenant quickly and all seemed well.But their property management service is a joke. Had a leak in the roof of the property and it took them 12 days to get a quote from a contractor. And the level of communication during this time was very poor.Finally received a quote from a contractor at £1,600 plus VAT but got the job done for a total price of £1,150 by another contractor. I guess their quote includes the commission the contractor has to pay them!During this process, despite escalating to management, they displayed complete indifference to any possible damage being done to our property by further rain ingress and communication was terrible.Postcript. Thanks for the response Andrew. Only thing I would say is that if my company were being rated bad by 53% of all reviews on Trustpilot, I would be slightly less comfortable that high standards are your norm. I appreciate this will include tenants, buyers and sellers, but it's hardly a great statistic is it?

John · 26 October 2021

★★★★★ 1/5

Trustpilot

Absolutely useless

I should have read the reviews before using acorn. Things started off well but with the last few months have gone down hill fast to the point I find myself in financial difficulty & risk being evected due to Acorn initially taking to long deal with paperwork therefore my move in date have to be moved 2 or 3 times, Acorn have 0 communication skills despite the fact I've tried to explain the situation they don't care. Even after explaining i still get calls & emails from the same person every month asking about rent & when I explain the situation AGAIN to that SAME PERSON I'm made to feel it's all my fault even though Acon have put me in financial difficulty I'm still trying my best to keep on top of the rent. No one at Acon have asked how can they help to relive some off the pressure off my shoulders they just say next month you'll have have pay more to try & catch up which has now got me having sleepless nights & anxiety with worry. I wish I had never used your company & will never ever use them again I'd rather live on the streets then come to this lot again. Avoid this lot at all cost they promise you everything but will give you nothing but stress, anxiety, sleepless nights, depression.

Ian · 20 September 2021