1/5
TrustpilotAwful experience as a buyer
We had an offer accepted on a property being sold through Acorn earlier this year and were genuinely looking forward to progressing with the purchase.
Trusted Agent profile · Bexleyheath
Acorn Bexleyheath reviews
★★★★★
475 reviews across 1 platform
Baynes House, 210 The Broadway, Bexleyheath, DA6 7BG
Acorn's office in Bexleyheath, at Baynes House, is rated 3.4 out of 5 across 475 reviews on 1 platform.
Reviews
Every review we hold for the Bexleyheath office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotI would recommend Acorn to anyone they…
I would recommend Acorn to anyone they were so helpful and kept us informed all the way through our sale. Special thanks to Jacqueline & Daniel for everything they did to help us.
Agent replied · 10 June 2024
Thanks Linda for leaving a review of your experience. We are very pleased that you were happy with service you received from Jacqueline & Daniel.
5/5
TrustpilotThe staff at Acorn
The staff at Acorn, particularly Amelia, Katlyn and Jake, have been marvellous. They have kept us up to speed throughout the six months it has taken to sell our property. They are very helpful, friendly and utterly professional. Best agent I have ever dealt with and there have been a few!
Agent replied · 10 June 2024
Thank you Kate for leaving us a 5* review. We are really happy that you were pleased with the service you received from the Dartford team. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
TrustpilotThank you!
After loosing a flat we loved, Adam showed us a place that wasn’t even on the market yet. He had got to know exactly what we were looking for and this place was perfect for us. We have now moved in and couldn’t be happier! A massive thank you to Adam from the Forest Hill office for helping us out!
Agent replied · 10 June 2024
Thank you Kate for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Adam at Acorn Forest Hill and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
TrustpilotGreat agents, flawless service and assistance
We recently rented a property through Acorn. Thanks to James Keen, the process was extremely simple and we could not have asked James to do anything more for us. Unfortunately we had some admin issues, but James was with us at every step and was more than accommodating. We would not hesitate to recommend Acorn or James.
Agent replied · 10 June 2024
Thank you Matt for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from James and hope you will be very happy in your new home. Thanks. Andrew Roberts - Customer Relations Manager
1/5
TrustpilotAn Incompetent Disappointment
My experience as a leaseholder under Acorn's management has been nothing short of a disappointment, prompting me to issue a stern warning to potential clients through this Trustpilot review.The evident incompetence within Acorn's management is glaringly apparent. Despite multiple complaints and escalations, the elevator in our building has been incapacitated for over a month. This sheer lack of responsiveness raises serious doubts about Acorn's ability to effectively manage and address crucial issues.Transparency, or rather the lack thereof, is a recurring theme in our dealings with Acorn. Unexplained price hikes and invoicing discrepancies have become the norm, creating an atmosphere of frustration and mistrust. It's frustrating that a basic expectation of clear communication and accountability seems to be beyond Acorn's grasp.A particularly egregious oversight is Acorn's failure to secure reasonable energy prices, resulting in an unaffordable increase for leaseholders. This level of negligence in negotiating favorable terms raises questions about the competence of Acorn in ensuring the financial well-being of those it claims to serve.To anyone considering Acorn for property management, my advice is to run in the opposite direction. The blatant incompetence, lack of transparency, and an inability to secure fair deals with service providers make Acorn a liability for any leaseholder.In summary, this review stands as a testament to the woeful inadequacy of Acorn's property management. My hope is that others heed this warning and think twice before entrusting their property to a company that has demonstrated such a staggering incompetence.
Agent replied · 10 June 2024
Hi Angie. I am sorry to read your review and have been investigating this with our Estate Management team. We are fully aware of the issues you have raised and have been dealing with this with the relevant third parties to resolve them.The residents association have been updated regularly by the Estate Management team but I am sorry if you feel that the communications have not been good enough.Having investigated this I am confident that a resolution will be found soon but would suggest contacting Estate Management direct for more information.As we don't have your full details on this platform, you could also email your details to Customerservices@acorngroup.co.uk so that they can investigate further.
1/5
TrustpilotUnresponsive and inefficient
Looked at a commercial premises through Acorn. Kept waiting around for them to send information to me. Then, I saw it was "under offer". Didn't tell them I'd noticed this, just kept chasing them for the information, which they kept saying would be along shortly. Quite clearly, in the usual vein of the arrogant and low IQ estate agent, they were playing me, keeping me hanging on the back burner. The property has now been "under offer" for 5 months. I could of been in there by now. This seems detrimental to the requirements of the vendor but, hey, when has an estate agent ever cared for anyone other than themselves?
5/5
TrustpilotNatalia is excellent
Natalia is excellent. She was on top of everything, and very good to deal with. Very pragmatic and strong communication. There had been a huge issue with the prior management team and she did a lot to turn things around. You will be lucky to deal with her.
Agent replied · 10 June 2024
Thanks Elizabeth for leaving us a 5* review of your experience working with us. We are really happy that you were pleased with the service you received from Natalia and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
TrustpilotMelisa from Acorn!
I called Acorn many times to resolve an on going matter with my tenants and Melisa Kurban handled the matter promptly and efficiently. I am pleased with the service as she was polite and concluded an issue that was taking months in a matter of days. I would recommend Melisa from the Dartford branch at anytime.
Agent replied · 10 June 2024
Thank you Sally for leaving us a review of your experience with Melissa and our Dartford office. We are really happy that you were pleased with the service you received. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
TrustpilotPositive perils of property buying
Many thanks to Harley from the Catford Acorn branch for all his responses to my questions and for helping me to make my move as smooth as buying a property can be.
Agent replied · 10 June 2024
Hi Kathryn, We're thrilled to hear that Harley from our Catford Acorn branch provided excellent assistance and made your move as smooth as possible. If you have any more questions or need further assistance, feel free to reach out. Thanks Customer Services
5/5
TrustpilotAysel Ermis is a lettings Negotiator of…
Aysel Ermis is a lettings Negotiator of The Acorn Grop. She is efficient and trustworthy. She is friendly and does her duty well. I appreciate her very much.
Agent replied · 10 June 2024
Thanks Peggy for leaving a review of your experience. We are very pleased that you were happy with service you received from Aysel.
5/5
TrustpilotWe sold our house via Acorn Estate…
We sold our house via Acorn Estate Agents and would highly recommend this company. Charlie from Grove Park branch was helpful throughout the selling process and kept us updated with the progress of the sale. Thanks Charlie for your patience, help and guidance!
Agent replied · 10 June 2024
Thank you Miss Freipica for leaving a great review for both Charlie and our Grove Park office, we are pleased you were happy with the service provided
5/5
TrustpilotA positive experience with Shirin
My experience with Shirin was amazing. This is my first time renting so of course I had plenty questions and needed everything explained in Laymen's terms. Shirin was extremely patient with me and guided me through the process which was much appreciated. I couldn’t have asked for better customer service. Thanks so much Shirin!
Agent replied · 10 June 2024
Thank you Renee for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Shirin and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
TrustpilotBest service you could ask for
I can’t thank Mark and Hayley and all of the team at Acorn Swanley enough! Always chasing on our behalf and updating us regularly. Buying your first home is tough as you have no idea what is supposed to happen but these two kept me sane throughout the whole process and I would recommend them to everyone! Thanks again!
Agent replied · 10 June 2024
Dear Sophie. I am very pleased that you were happy with the service you received from Mark and Hayley and thank you for leaving us with a review. If I can help further, please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
TrustpilotFantastic estate agents
Excellent service. A very smooth purchase. Kept me well informed & educated throughout. Proactive at all times. Particular shout out to Charlie who supported us - he’s an absolute credit to Acorn! Superstar sales agent.
Agent replied · 10 June 2024
Thank you Darrell for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received especially from Charlie! If we can help further please do let us know. Thanks. Customer Services
5/5
TrustpilotFrom the moment I saw the property…
From the moment I saw the property Kieran has been polite, friendly, helpful. I have always had pleasant interactions with everybody i speak to and they have all given me great customer service.
Agent replied · 10 June 2024
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let us know. Thanks. Customer Services
5/5
TrustpilotMark was amazing
Mark was amazing Helped our purchase go through within 5 weeks! Would highly recommend was prompt at getting back to me with answers I’d asked and also called most days to update with necessary information Great work Thank you!
Agent replied · 10 June 2024
Brilliant, thank you Stacey for taking the time to post a great review! Karen Hedges Acorn Customer Services
5/5
TrustpilotCailey Howard: excellent property manager.
Cailey Howard, who is my property manager at Acorn, has been absolutely wonderful. She is personable, efficient and swift to sort out any difficulties that arise and I feel that my property is being very well managed. Thank you so much Cailey for all your work.
Agent replied · 10 June 2024
Thank you Anita for leaving us a 5* review. We are really happy that you were pleased with the service you received from Cailey and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
1/5
TrustpilotTerrible Avoid Avoid Avoid!!!!!
Much like the comment below at time of writing this, I would also put Zero if I could. We have had the misfortune to come into contact with acorn, the lack of communication, and rudeness over the phone when you do finally get to someone is a joke. I think the staff forget they are speaking to humans, maybe they have too many clients as they cannot juggle Tenants and landlords at all. This has been the same for everyone we have had the misfortune to speak to. I would choose any estate agent over these, they are just looking to exploit tenants and landlords whilst providing no service at all!
Agent replied · 10 June 2024
Dear Cameron. Firstly apologies for the slow response to your review. I have ivestigated this and unable to see any evidence of what you suggest. I can see that you wished to terminate the tenancy early and that there was some confusion over this process. We apologise if the process was not clear and if the way in which it was communicated was no acceptable to you. You have received correspondence from a department manager who I know did try to speak to you on the matter. Apologies again. Acorn Customer Services.
5/5
TrustpilotJust want to say a massive thank you to…
Just want to say a massive thank you to Vincent Bui!!! He was absolutely helpful throughout our property hunting process, and he managed to find us an amazing property. He was patient, kind and understanding. He is literally the best estate agent at Acorn! And thats not even me exaggerating. Thanks once again Vincent!!!!
Agent replied · 10 June 2024
Thank you Lisann for leaving us a 5* review. We are really happy that you were pleased with the service you received from Vincent and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
TrustpilotThanks to Chris the Acorn Manager she…
Thanks to Chris the Acorn Manager she got me back in to work right away. Lovely woman excellent at what they do. Thank you
Agent replied · 10 June 2024
Thanks Gary for leaving a review of your experience. We are very pleased that you were happy with service you received from Christine.
1/5
TrustpilotIf I could rate this company a zero, I would.
If I could rate this company a zero, I would. We had a viewing booked for 5:30pm, we arrived at the property on time and continued to circle the building looking for the estate agent. At 5:40 I began calling the branch to find out where the estate agent was, I called a total of 15 times (the branch does not close till 6) and failed to reach anyone. After driving to the property, paying for parking, calling the branch, circling the building for half an hour, we gave up and returned home. I then called the branch the next morning to be told, the agent was at the property till 6… however we called the doorbell of the property many times and called the branch 15 times, with no success. The company is unprofessional and lacks any knowledge on how to communicate. WILL NOT USE THIS COMPANY AGAIN.
Agent replied · 10 June 2024
Dear Jamie-May. I am very sorry to read your review and know that you have spoken to a couple of our team who have apologised for what hapened. Whilst I have not been able to identify the missed calls you mentioned, made to our office, via our call log on that evening, I do fully appreciate the inconvenience and frustration this issue would have caused you. I have tried to call you myself but if I can help further please do drop me a line. Thanks. Andrew Roberts - andrew.roberts@acorngroup.co.uk
5/5
TrustpilotExcellent service.
We used Acorn Gravesend to sell our property.William Cornwell (Will) was both personable and professional in all our dealings with him - to the extent that, if needed, he contacted us even on his days off. We had valuations from 5 agents but Will/Acorn really stood out and we are delighted we chose them.Our neighbours saw how quickly our house sold and have now also sold their house with the Acorn Gravesend team - can't get a better recommendation than that.
Agent replied · 10 June 2024
Hi Kate, thank you for your wonderful review! We are thrilled to hear that Will provided a personable and professional experience throughout the process. It's great to know that our service stood out among other agents and that your neighbours have also chosen us. Thank you for your recommendation!
4/5
TrustpilotWe appreciate the fact that Acorn staff…
We appreciate the fact that Acorn staff, in particular Mr Franco, who took over dealing with the sale of our property, worked efficiently and at the pace we were at, in order to achieve the smooth sale of our property.Overall, his approach suited us, as within a reasonable time slot, he was responsive to our queries and questions pertaining to the processes and procedures involved in successfully, executing the sale of our property. Thank you!
Agent replied · 10 June 2024
Thank you Mrs Walker for takling the time to leave us a review of your experience using our services. Best wishes. Acorn Customer Services.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Acorn Bexleyheath
How many reviews does Acorn Bexleyheath have?
Acorn's Bexleyheath office has 475 reviews across 1 platform: 475 on Trustpilot (across the whole business).
What is Acorn Bexleyheath's rating?
Acorn Bexleyheath is rated 3.4 out of 5 across all 475 reviews.
Where is Acorn's Bexleyheath office?
Acorn Bexleyheath, Baynes House, 210 The Broadway, Bexleyheath, DA6 7BG.
