Acorn reviews

★★★★★ 5/5

Trustpilot

Great experience

I have dealt with multiple estate agents in the past, and I found the staff at Acorn Rainham branch exceptional. Mark and Kieran were professional as well as very friendly and easy to get on with. They kept me informed the whole time, which other agents have not.

Customer · 9 July 2025

★★★★★ 5/5

Trustpilot

Great experience with Acorn Dulwich

Great experience with Acorn Dulwich. My flat was sold quickly following good marketing. The buyers solicitors dragged the sales process out but George was really on top of it - chasing them and prompting me when there were things we could try from sellers side to help move things along, drawing on experience and providing good advice. Would definitely use Acorn again!

Kb · 21 April 2023

★★★★★ 5/5

Trustpilot

Amazing Team

I dealt with Samantha from when purchasing my first home and she was just too good for words!! As a first time home buyer the whole process was so stressful and Samantha was just brilliant in explaining things, keeping me in the loop, providing me with helpful information and just as a general support for the process. I would have been a mess with out her! Would 100% recommend Acorn (Especially Samantha) when buying a home!

Jessica · 8 July 2021

★★★★★ 5/5

Trustpilot

Outstanding customer service

Massive thanks to Louis from Acorn FH for helping out with quick enquiry. He managed to find me a great property, on request came to see me before others to view it. I was treated very politely and professionally. Louis went above and beyond to take the property in a matter of days as i was in trouble and needed to move out quickly. He negotiated the price and got it down for me, and took care of paperwork which made it very smooth. I would highly recommend seeing this guy, as well he helped me with advice to sort out a bad agency problem. Thank you very much.

Jacek · 17 July 2020

★★★★★ 5/5

Trustpilot

Acorn - Northumberland Heath - FTB - Excellent Service

I had the pleasure of working with Acorn Northumberland Heath to purchase my first home in Erith and would like to thank the Team for making this such a pleasant experience. Shoutout to Amelia Giles and Layton Thomas for their hard work - you guys are amazing. Attentive, professional and excellent service received throughout the process.

Michael · 26 August 2023

★★★★★ 5/5

Trustpilot

Jonathan was amazing with our recent…

5 stars.Jonathan was amazing with our recent house hunt. He listened to our brief and called us as soon as a property was available - we saw it before it was even online which gave us an edge against the competition viewing. It was exactly what we were after and we put in an offer straight away. It's not often you find an estate agent that listens to your brief AND follows the process right through to exchange, but Jonathan did it all and was invaluable to us. He kept us calm during the stress of solicitors etc and helped chase up all relevant parties which really is above and beyond. I wouldn't hesitate to recommend him to anyone house hunting / looking to sell their property, for a great service with a smile!

Miss · 4 March 2020

★★★★★ 5/5

Trustpilot

Sidcup to the seaside

We initially had Kelly value our home just as the Sidcup Branch of Acorn opened. It was almost a full year until we put the house on the market with Acorn (we’d initially gone with another EA), and Kelly arrived with the same warmth, enthusiasm and intent as before. In order to sell our house, I was impressed at how Kelly just didn’t look at the price and numbers, she’d taken into account the style and type of property we lived in and was able to contact those people whom she thought it would appeal. From this we had quality viewings, not quantity. We had realistic conversations about house prices. Our views on this were always respected whilst recommendations were backed up and essentially we were happy to trust Kelly.Kelly kept in good contact with us through the entire process, some hand holding towards the end when the pressure was on for all parties concerned, Kelly understood our concerns and did her best to understand the emotional side of selling the house whilst dealing with the office side.We thoroughly reccomend Kelly (and Paul) and the entire Sidcup Acorn team. Their approach felt up to date, progressive and personal and we now live in our dream house by the sea. Thank you.

Jaron · 28 January 2020

★★★★★ 5/5

Trustpilot

Professional and Meticulous

My husband and I would like to thank Mauricio for the immense help towards finding our flat. He and Sian did a meticulous job through the renting process. I appreciate the level of professionalism and dedication put towards their job. I would highly recommend these agents in case of finding a perfect home. Thanks to the entire team for performing a wonderful job.

Bhavana · 12 December 2022

★★★★★ 2/5

Trustpilot

I have mixed feelings about my…

I have mixed feelings about my experience with acorn because it's not nice having to judge the company due to one member of staff behaviour. Fair enough a ccj was found on my file but as soon as the ccj came up the staff responsible for my case became uninterested, stopped returning and picking my calls. I had to track him down through the company phone. He basically did not care. Bare in mind my deposit money is still with the company. After a few days of receiving completely air from the agent, I gave up and wanted and requested for my money back. There was no need to get rude to them because im sure thats what they expected but the level of professionalism was -0! My partner and myself was extremely appalled. I had to leave and find another lettings agency elsewhere.

D33 · 4 August 2019

★★★★★ 5/5

Trustpilot

Property sold!

I asked 3 different estate agents to value my property and Acorn, Swanley returned the best, most realistic valuation with very comparable rate of commission. They produced an impressive, high standard brochure for my property. Within one week I had approximately 6 positive viewings and within 3 weeks I accepted an offer and have just exchanged on the sale.I’d like to thank all the team at Acorn for their due diligence, dedication and professionalism throughout, in particular Hayley Gardner-Bryant, Kieron Russell and Mark Sugarman, who showed great team work throughout.I highly recommend Acorn Estate agent, if your considering to sell your property.Margaret, Swanley

Karin · 1 August 2019

★★★★★ 5/5

Trustpilot

Izabela Wrobel is a star

I have been dealing with Acorn for around a year i can not say i have had the best experience and if i knew it was going to be anything how it is i would not of used them but since Izabela Wrobel started dealing with me and my apartment my thoughts of acorn have dramatically changed. Izabela Wrobel sticks to her word and does her job very well but still treats people like they are humans. Izabela has been a massive help. I honestly believe if Acorn worked in the way Izabela does that would not have many problems and have tenants that love living where they do.

Jade · 23 July 2019

★★★★★ 1/5

Trustpilot

Bad is too much rating for Acorn

Bad is too much rating for Acorn. They get my advance amount and they didn't make the house ready to move in for the promised date. Instead tell house is not ready they are blame insufficient document for referencing for one of the person moving in. In the final mail they are asking give us few more days to make the house ready. No proper response. I lost the amount paid for property movers.If you believe these guys, they will make you to stand in the streets with your household things.

Suren · 10 May 2019

★★★★★ 5/5

Trustpilot

Thank you

Jamie at Welling was extremely helpful and was always updating us on the sale of our family home whenever there was a change or any progress made, however small. This contact was all important especially when the selling and buying of a home can be so stressful. The contact with our seller’s estate agent was basically an automated email every few weeks - No comparison! Jamie made the whole experience a lot less stressful and I would have no hesitation in recommending Acorn in the future. The personal touch made all the difference. Thank you Jamie

Louise · 19 April 2019

★★★★★ 5/5

Trustpilot

Olivia was outstanding in the service…

Olivia was outstanding in the service she provided my wife and I! She was very helpful, diligent at her work while showing a strong determination to succeed on our behalf. We can’t thank you enough for your honesty, care and professionalism throughout. You’re the best! Jonny & Miriam 🙌🏻🙌🏻

Jonny · 18 December 2023

★★★★★ 1/5

Trustpilot

Worst ever property management service…

Worst ever property management service and horrible staff. Agency is so favourable to landlords and are not at all considerate to tenants. We had massive water leak and half of false ceiling fell down mid nite in living room due to rain and some builder left work half done repaired upstairs. No emergency number worked nor the landlord responded and water was dripping from electrical lamps. I and my pregnant wife were left with no help and hazardous to stay at home. This happened on Saturday and I had to leave email to agency and couldn’t do much. Got call from agency on Monday with simple inconvenience apology. Eventually the fix took 20 to get back to original and when we asked for compensation, team lead of acorn was so rude to me saying it’s all owner side and she can’t do much and house was in habitable state where actually we had just one room and difficult for my pregnant wife to move around. It’s so evident that owner pays this agency money so they can go to any level to support them though they are wrong. At the end they wrote email again favouring owner saying they have gone above and beyond to help and are willing to reduce £100 in the rent for one month (of £1275) which is so cheap. Also email they write is so rude and unmannered favouring the owner.

Vinayak · 12 January 2019

★★★★★ 1/5

Trustpilot

Truly one of the worst companies I've had the displeasure of dealing with

The past year of renting a property through Acorn has truly been a nightmare. Any 'customer service' they claim to champion is a facade. I have dealt with numerous agents at this company and each and every one seem to impart the same Acorn culture message: money first, customers second. It seems utterly unbelievable that I had to wait four months to receive my deposit back because of miscommunication, apathy, and incompetence. The hours I wasted asking again and again for progress and updates to no avail are only slightly made better by leaving this scathing review in the hopes anyone contemplating entering into a contract with Acorn will think again. Trafford House in Basildon is the most mismanaged property I have ever rented. Full stop. Every time I would try to contact an agent or raise an issue I would be met with rudeness and lack of action. I can't even count the number of amount of times I was promised that the property manager would call be back and never did. On the rare occasions when she did, she was consistently rude and unhelpful. To finish, without naming any names (I believe it's against TrustPilot guidelines), I would like to thank the final agent I dealt with as she was always friendly in my dealings with her. A breath of fresh air!

Trafford · 8 January 2019

★★★★★ 5/5

Trustpilot

I have the best experience with acorn

I have the best experience with acorn - the lettings negotiator Stephanie Carson is amazing she has been very professional she has given the correct information she is always available and very bubbly , she had time to listen to me . really lovely I thought she was a manager the way she conducted herself .

Donna · 9 June 2023

★★★★★ 1/5

Trustpilot

Incessant and stress-inducing agents

Today I received yet another unsolicited call from Acorn (today it was Ryan), despite numerous agents telling me they will remove my details from their database and despite me telling them that I DO NOT want anything to do with them - in particular, since they sent a letter to my dead father! When I originally met with Acorn - which I regret immensely! - I told them about his death, but it seems that selling properties is more important than leaving people to grieve!Edit: Regarding Acorn’s reply stating I did not contact them in July, I did include customer service in my email to Brendan Kennedy last year informing him that I did not want to be contacted again by Acorn and you obviously did nothing! I will email you again in the remote hope that Acorn will leave me alone once and for all!

Jill · 18 October 2024

★★★★★ 1/5

Trustpilot

Giving estate agents a bad name

We bought a house from Acorn in Peckham. The process was made infinitely less pleasant due to the actions of the Acorn team, and at various points the sale almost fell through as they destroyed any sense of mutual trust. Luckily we actually met the vendor half way through the process, and she herself made us feel much more comfortable about proceeding.Dealing with George, the Peckham branch manager, was particularly painful, as he was invariably rude and put undue pressure on the process with transparent sales tactics. I'm hugely relieved to have completed the process and not have to deal with him ever again.James was our point of contact more generally, and was better, but lied to us at least twice (just the times we caught him), which did nothing to improve our dim view of Acorn as an agency. It's no wonder that estate agents have a bad reputation.

Ed · 5 November 2018

★★★★★ 5/5

Trustpilot

Seamless experience - thanks George!

From the initial call to completion George Liney at Acorn Dulwich was a fantastic estate agent. Communicative, fast, thorough and super helpful every step of the way. We were first time buyers so had lots of questions so we are appreciative of the time George took to help us in the process. Thank you!

Hayley · 25 May 2023

★★★★★ 5/5

Trustpilot

Over and above

Had a particularly difficult sale due to cladding/ews1 issues but Jake and Layton at Acorn went over and above to ensure I got a sale that completed. Both kept me up to date, kept chasing the buyer's solicitor and got my transaction completed. I couldn't have asked for more from them.

Rory · 14 August 2023

★★★★★ 5/5

Trustpilot

Katlyn is very supportive

Katlyn is very supportive. She gave me regular updates and always followed up on any issues. She remained very positive and was determined for the sale to go through. Amelia, who is a colleague of Katlyn was also very helpful. I really do hope that their hard work is recognised by others. They are amazing.

Ursula · 4 April 2023

★★★★★ 5/5

Trustpilot

Great service from acorn as tenants

I would like to shout out Mer in the property management team for helping us with our property issues promptly and doing so with care and understanding. We have been having some water issues related to something outside of the landlords control and Mer is really pushing to help us. Absolute 5* service from these guys since day 1.

Tyler · 8 November 2022

★★★★★ 5/5

Trustpilot

Got sorted out in the end!

We had a bit of a bumpy start to our tenancy as the property was incorrectly advertised as furnished. Our hopes were low for reaching any sort of resolution, but Andrew Roberts is a credit to Acorn, he looked into the issue thoroughly and fairly. Ideally problems like this wouldn't happen in the first place but when they do a decent process for firefighting is the next best thing.

CGN · 22 March 2021