Acorn Bexleyheath reviews

★★★★★ 5/5

Trustpilot

Highly recommended, Jonathan was great.

Jonathan at Acorn couldn’t have been more helpful. A genuinely nice guy who was with us from the first viewings of our property Sale until contract exchange. He constantly updated us and helped us get answers when the solicitors were not so forthcoming.We had our property up for sale with another estate agent at the same time and amount of interest and viewings through acorn compared to the other agent was amazing.We were under offer within 2 weeks of Being up for sale.They really know they’re business and I would highly recommend Glen, John and the team.Thanks All. ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

Anthony · 11 February 2020

★★★★★ 5/5

Trustpilot

I have to say that the experience we…

I have to say that the experience we had with Acorn Estate Agents in Swanley was absolutely one of the best experiences with any estate agents I have experienced. Mark Sugarman, the Manager, went above and beyond to assist us in finding a rental property at a suitable price and in a suitable area to cater for all our needs. I have nothing but good woods to say for the whole team.We have lived at the property for almost a year now and I have had no complaints with Acorns. We will definitely use them again when the time comes.

Jemma · 7 November 2019

★★★★★ 1/5

Trustpilot

ACORN ELTHAM (COWBOYS)

We are still having issues renting a place.They took £350 from my partner for a holding deposit and now won’t give it backThis is due to a paid CCJ which I was clearly not aware affected my credit going forward as my credit rating is decent. If i knew that a paid CCJ would sit on my file for 6 years then of course i would of made this aware on the offer form. Because my referencing didn’t go through / FAILED as they keep saying which makes you feel like a liar which I am NOT! I have sent a further email asking for this to be looked into but have now found myself ignored.Apparently they use it for the cost of referencing… I’ve been private renting for 10 years at my current place … I have a decent credit rating and have shown that my partner and I can clearly afford the rent.Give me back my money pleaseThis was Rachel Butcher from the Eltham branch who has been ignoring me ever since. Customer service is shocking and appealing.*UPDATE 05/11 - Have now received the full holding deposit refund but it took for this review to get the potential ball running*

Jay · 5 November 2022

★★★★★ 5/5

Trustpilot

Brilliant people providing excellent service

Professional, efficient and friendly service from all the staff I had contacts with. Davide took the time to explain everything on my first visit at the Acorn office in Kennington and also answered all my questions when he visited and took amazing pictures of my flat. Damian dealt with the viewings and keep it me informed all the time about offers and how things were progressing. I did not meet Lorrell in person but she replied to emails in seconds and explained every requirements and was always available over the phone. They were all brilliant and made my first experience letting out my flat stress free. Acorn definitely have got the right people to provide an excellent service and I will not hesitate to recommend them to anyone I know.

Dario · 29 October 2022

★★★★★ 4/5

Trustpilot

I had three estate agents who all gave…

I had three estate agents who all gave different prices Acorns was the best by far and the valuation proved they were spot on house sold without any problems.

Frances · 7 February 2023

★★★★★ 1/5

Trustpilot

Acorn still the worst - 2 years later

In August 2021, I placed a review regarding this company. It's September 2022 and this is what happened. 1. They rightly made us certifying our building with the EWS1 (good);2. The contractor who was supposed to fix our intercom (in 2019) said WE (the directors) were too demanding/late to reply. I took the ownership of it and fixed and replaced 11 intercom phones (for free);3. Every time Acorn called any of the contractors they fixed something but oddly few weeks later there was always something else to fix. Even recently, Acorn hired a new electricity contractor which spotted a problem the previous contractor said they fixed. We all wondered why the previous one didn't fix it. 4. Our Acorn Manager left, we have now 2 temporary ones: we asked to have spreadsheet with all the outstanding task. They send us a spreadsheet titled: "St. Michaels Courts". Yeah right, THAT'S NOT US!!!5. The twin building next to ours, still have to have their intercom fixed (2 years) and their fence redone. 6 They are REALLY GOOD at charging us their fee! Oh when we asked for an extra meeting to discuss all these issues, they replied with their charging fee.

Giancarlo · 12 October 2022

★★★★★ 5/5

Trustpilot

Rebeena Bukreedan is an asset to your team

I recently used your rental service to find a tenant for my property. I have to say Rubeena was extremely helpful. Her professionalism and diligence in securinga tenant was remarkable.I will certainly be using the service again.

Joseph · 15 February 2022

★★★★★ 5/5

Trustpilot

6***

Hello,We bought a property though Acorn. Thanks for all the help. Everything was quick and on time. Great communication, amazing service. RegardsAleksandar Dimov

Александър · 11 July 2023

★★★★★ 5/5

Trustpilot

Will highly recommend Rubeena

Although Rubeena is new, she’s been instrumental in getting the property rented out in no time. She posses great communications skills and a true professional in every sense. Great talent at Acorn and would highly recommend.

James · 15 February 2022

★★★★★ 2/5

Trustpilot

There were moments that showed…

There were moments that showed potential, but overall it felt clunky, inconsistent, and disappointing.

Lorenzo · 5 June 2025

★★★★★ 5/5

Trustpilot

I rented my flat through Acorn

I rented my flat through Acorn. They have been fantastic, especially Mauricio & Davide. They have been professional and informative throughout the process. I would certainly recommend them to anyone.

K · 10 October 2022

★★★★★ 5/5

Trustpilot

Simply wonderful rental estate agent

My family and I have had the pleasure of dealing with Lilia Ghenim from the Belvedere office of the Acorn Group and I literally couldn't have enough positive words to share. We were renting our family home as a result of moving ourselves and Lilia first advised us of an appropriate rental value (greater than we'd assumed) and found us a wonderful family to rent the property within three days of being commissioned (whilst also holding an open day to ensure we had options, should we need them). Our purchase then got caught in a protracted and seemingly never-ending chain (8.5 months) throughout which Lilia remained calm and composed, kept the potential tenants updated and removed all guilt, anxiety and nervousness we had from the process. With all we had going on with our own purchase, Lilia ensured that we knew that the rental side was managed. On top of all of that, she's simply a pleasure to deal with and I've never doubted that she genuinely cares. I couldn't recommend her highly enough.

Customer · 20 July 2022

★★★★★ 5/5

Trustpilot

Simply wonderful rental estate agent

My family and I have had the pleasure of dealing with Lilia Ghenim from the Belvedere office of the Acorn Group and I literally couldn't have enough positive words to share. We were renting our family home as a result of moving ourselves and Lilia first advised us of an appropriate rental value (greater than we'd assumed) and found us a wonderful family to rent the property within three days of being commissioned (whilst also holding an open day to ensure we had options, should we need them). Our purchase then got caught in a protracted and seemingly never-ending chain (8.5 months) throughout which Lilia remained calm and composed, kept the potential tenants updated and removed all guilt, anxiety and nervousness we had from the process. With all we had going on with our own purchase, Lilia ensured that we knew that the rental side was managed. On top of all of that, she's simply a pleasure to deal with and I've never doubted that she genuinely cares. I couldn't recommend her highly enough.

RobMSELondon · 20 July 2022

★★★★★ 1/5

Trustpilot

Poor management from Tanya Weise and Amy Knowles and 0 tenant rights

I am living in a property managed by Acorn. I have lived there for the past 2 years. I am going to write down my poor experience so this can open the eyes of those who have to deal with this agency. - I started living in this property in September 2022. After the first month there wasn’t any hot water from hand-held shower for 6 months, from October 2022 to April 2023. I contacted the agency and I quote Tanya Weise (property manager) “this is not an inhabitable property, therefore we can’t do anything and it’s not a flat problem”. Most of my neighbours renting through other agencies either got this problem solved or received a compensation. I had to keep paying £1300 through all these months with no explanation given. - In January 2023 I asked my property manager, Tanya Weise, to send me a confirmation letter (not a contract) that I am renting the property. I quote “we don’t provide with this letter”. I needed this letter for a Government Grant. I had to let that grant go due to this.- Last month, I asked the agency if I could change the sofa and replace it with a new one, keeping the landlady’s sofa stored. After 4 weeks of back and forth messages with Tanya Weise, she didn’t give me any solutions and she did not answer any of the phone calls for over 2 weeks. There are also being problems with my storage space in the building that apparently I am not allowed to use. - After all of this problems, I asked my property manager to be able to have a personal conversation with my landlady to discuss all of these small things, however, nobody gave me a solution and they are trying to avoid me from speaking with the landlady. Also, I am not being forwarded any communications with my landlady either. - At this precise moment I don’t have any hot water from both sinks. This has been happening for the past 2 months, and no solution has been given. I cannot wash my dishes with hot water or have a hot bath. - I contacted Amy Knowles to change my property manager and request for my landlady details and I quote “there hasn’t been any material issues with Tanya Weise so she will continue to be your property manager”I do know that by law I am entitled to have my landlady’s contact. I also know that I should not be without hot water for such long period of times.In conclusion, please, avoid the services of this agency. They don’t provide with any good service and they believe they have all the rights and us, the tenants, don’t have any.

Paula · 28 September 2024

★★★★★ 1/5

Trustpilot

Lettings department is a let down

Lettings department is a let down. - The person you are looking for is never available, promised call backs never happen. - Lack of internal communication ie the house we rented was being sold, then towards the end of tenancy our property manager (some new person who was never introduced) asked to urgently confirm if we want to renew tenancy...- Ridiculously overpriced quotes for work. Received a £3k quote to fix a window issue. Got it done for a few hundred without them...Spent a bit over 5 years in the property, in year 2 we stopped talking to them and went directly to our landlord due to above mentioned problems. Landlord ended up selling the house via another agency for same reasons. Waiting for the deposit now, provided all information they asked for and received zero confirmation/update as to what to expect. We are talking about a 30 seconds email...

Istvan · 11 July 2022

★★★★★ 1/5

Trustpilot

Impossible to buy a house through them!

Excellent example of how not to do Estate Agency!

Jacek · 26 August 2026

★★★★★ 2/5

Trustpilot

Very disappointing experience - Crystal Palace Branch

Very disappointed with Acorn, we have just had to get rid of them due to poor service. Initial chats went well, we were told they sold another flat in our block and had plenty of viewers lined up - hence we went with them.This turned out not to be the case, we had 4 viewers in the 8 weeks we were with Acorn. They were mostly not appropriate for the type of flat we were selling, and the feedback from the agent was extremely poor and unhelpful so we weren't able to improve (mostly just said "not suitable" to us, which indicates to me they were not getting the right people through the door).I have to be honest, the agent Luke couldn't have seemed less enthusiastic about being there and made zero effort to talk the property up or mention outdoor storage (I had to do that myself). He actually seemed annoyed that he had to be there at all.Once we told them we wanted to break contract because of these issues, didn't hear from them again. We were never a high priority for them, that much was clear.Would definitely avoid Acorn in the future, great sales chat which didn't materialise.

Bina · 5 July 2022

★★★★★ 5/5

Trustpilot

A big thank you to Mark and all his…

A big thank you to Mark and all his Team at the Rainham office. All the Best.

Lester · 18 October 2023

★★★★★ 1/5

Trustpilot

Where to really start….

Where to really start - from the offset the agent we dealt with lied to us consistently about an endless list of things, about the sellers situation, to the the tenure of the property, to the structure of the property - the list goes on. Every agent we dealt felt like they were pretending to be an estate agent, and seemed to think that the best way to handle buyers is to lie to them, and the deny everything. They will do whatever they need to to get the property sold. They are smarmy, untrustworthy and selfish. I can’t imagine the culture in the office is healthy at all. Our solicitors said they were the most unprofessional, rude and intimidating agents she had ever dealt with, and if the whole process hadn’t already been delayed by so long because of their complete lack of ability, we would have gone to the Property Ombudsman because some of their practices were so incredibly dodgy and almost definitely illegal. I wouldn’t go near them with 10 barge poles.

SC · 13 September 2024

★★★★★ 5/5

Trustpilot

Highly recommend their Lewisham office

Highly recommend their Lewisham office, Arikson and Dammy were key to our sale going through

Clive · 23 November 2023

★★★★★ 1/5

Trustpilot

We are still having issues renting a…

We are still having issues renting a place I’m beginning to take things very personal They took over £500 of my money for a holding deposit and now won’t give it back It’s against the law so looking at a small claims court …. Because my referencing didn’t go through / FAILED as they keep saying which makes you feel horrible… Apparently they use it for the cost of referencing… I’ve been private renting for 12 years at my current place … I have a good credit rating …. So something isn’t right Give me back my money 💰

SJC · 19 May 2022

★★★★★ 5/5

Trustpilot

I found Acorn Lewisham to deliver the perfect service for anything relating to buying a flat

I found Acorn Lewisham to deliver a very high standard of support, advice and referrals to additional in-house services such as mortgage brokers etc during a flat purchase. Dammy in particular assisted me faultlessly throughout the purchase in a very kind and professional manner. He helped with flat hunting and then through the whole process. Highly recommend Acorn Lewisham for anything to do with buying a flat.

Matt · 31 July 2023

★★★★★ 5/5

Trustpilot

Very Helpful Agency

I could not be happier with the service. I have been in touch with few agents and everyone is so nice within Acorn, but Heidi who is responsible for this property is defo so far the best agent I have ever had, and I rented from different agencies in the past, so I feel lucky right now. She has been always helpful and made me feel comfortable, she always reached out and was available for any of my queries and most importantly actioned everything very promptly! I always felt supported and she actually helped me feel like I am at home rather then just place I am renting which is the reason why I choose to stay with them!I recommend to everyone to get in touch with Acorn Estate Agents 100% 👏🏼

Darian · 21 April 2022

★★★★★ 5/5

Trustpilot

I am so pleased I went with Acorn in…

I am so pleased I went with Acorn in Strood. The Acorn team gave me excellent service & after 1st Buyer pulled out they quickly got me back on the market & booked a block viewing. To Chris & Justine whom I dealt with the most & always kept me up to date all the time. I can highly recommend Acorn & thank you for seeing me through the most stressful thing I've ever done, selling a house.

Milly · 1 July 2022