Acorn Bexleyheath reviews

★★★★★ 1/5

Trustpilot

Where to really start….

Where to really start - from the offset the agent we dealt with lied to us consistently about an endless list of things, about the sellers situation, to the the tenure of the property, to the structure of the property - the list goes on. Every agent we dealt felt like they were pretending to be an estate agent, and seemed to think that the best way to handle buyers is to lie to them, and the deny everything. They will do whatever they need to to get the property sold. They are smarmy, untrustworthy and selfish. I can’t imagine the culture in the office is healthy at all. Our solicitors said they were the most unprofessional, rude and intimidating agents she had ever dealt with, and if the whole process hadn’t already been delayed by so long because of their complete lack of ability, we would have gone to the Property Ombudsman because some of their practices were so incredibly dodgy and almost definitely illegal. I wouldn’t go near them with 10 barge poles.

SC · 13 September 2024

★★★★★ 5/5

Trustpilot

Highly recommend their Lewisham office

Highly recommend their Lewisham office, Arikson and Dammy were key to our sale going through

Clive · 23 November 2023

★★★★★ 1/5

Trustpilot

We are still having issues renting a…

We are still having issues renting a place I’m beginning to take things very personal They took over £500 of my money for a holding deposit and now won’t give it back It’s against the law so looking at a small claims court …. Because my referencing didn’t go through / FAILED as they keep saying which makes you feel horrible… Apparently they use it for the cost of referencing… I’ve been private renting for 12 years at my current place … I have a good credit rating …. So something isn’t right Give me back my money 💰

SJC · 19 May 2022

★★★★★ 5/5

Trustpilot

I found Acorn Lewisham to deliver the perfect service for anything relating to buying a flat

I found Acorn Lewisham to deliver a very high standard of support, advice and referrals to additional in-house services such as mortgage brokers etc during a flat purchase. Dammy in particular assisted me faultlessly throughout the purchase in a very kind and professional manner. He helped with flat hunting and then through the whole process. Highly recommend Acorn Lewisham for anything to do with buying a flat.

Matt · 31 July 2023

★★★★★ 5/5

Trustpilot

Very Helpful Agency

I could not be happier with the service. I have been in touch with few agents and everyone is so nice within Acorn, but Heidi who is responsible for this property is defo so far the best agent I have ever had, and I rented from different agencies in the past, so I feel lucky right now. She has been always helpful and made me feel comfortable, she always reached out and was available for any of my queries and most importantly actioned everything very promptly! I always felt supported and she actually helped me feel like I am at home rather then just place I am renting which is the reason why I choose to stay with them!I recommend to everyone to get in touch with Acorn Estate Agents 100% 👏🏼

Darian · 21 April 2022

★★★★★ 5/5

Trustpilot

I am so pleased I went with Acorn in…

I am so pleased I went with Acorn in Strood. The Acorn team gave me excellent service & after 1st Buyer pulled out they quickly got me back on the market & booked a block viewing. To Chris & Justine whom I dealt with the most & always kept me up to date all the time. I can highly recommend Acorn & thank you for seeing me through the most stressful thing I've ever done, selling a house.

Milly · 1 July 2022

★★★★★ 5/5

Trustpilot

Grove Park Office

Grove Park Office. All went extremely well with the sale of a property for which I was a Trustee. A very helpful team, and minor difficulties were soon resolved.

Richard · 25 July 2022

★★★★★ 5/5

Trustpilot

Very good service and thanks to James…

Very good service and thanks to James Clachar for is help through out the process and after

Edith · 18 March 2025

★★★★★ 5/5

Trustpilot

Excellent service from Rubeena and…

Excellent service from Rubeena and Lilia. They really took her time in making sure we were well informed throughout the process and they continually assured us that we were in safe hands.We can honestly say they went above and beyond in making sure everything was done including chasing up other departments to speed up process.They were quick to respond to all our enquiries and checked on us after the process to ensure we settled in well. We can't recommend them enough. A big Thank You for making sure we had a smooth renting journey! - E&R

Ed · 24 February 2022

★★★★★ 1/5

Trustpilot

Updated review - there are plenty of other companies I’m sure

Further update to my review posted 15 July 2024, I received an email from Paul Deveney 16 July 2024. How efficient or coincidental was that!!! Well I have not dignified the email with a reply. It amounted to ‘corporate speak’ and my fault - not checking the small print. Mr Deveney stated some ‘Staff Training’ needed to be carried out. I find that difficult to comprehend. How do you ‘train’ staff to be honest and have integrity when some of their staff blatantly lied. I thought companies would strive to enhance their reputation apparently not. Fortunately I will not be in that situation again. Take a long dispassionate look at letting agencies before you sign a lease. It could be a frustrating and expensive experience. Good luck.

Theresa · 9 August 2024

★★★★★ 1/5

Trustpilot

Unbelievable awful.

Unbelievable awful. Rented a property through them for a year. Moved in three days later than arranged due to their mistakes on name, address and date on contract (the three most important details on the contract!) End of tenancy handled similarly incompetently. If I could give 0 stars, I would

Laura · 4 July 2024

★★★★★ 1/5

Trustpilot

Nearly 2 months that I’ve moved out and…

Nearly 2 months that I’ve moved out and still haven’t received my deposit. So awful to deal with. Had alot of mould in the house and never did anything to fix. When they were doing viewing for new tenants they never mentioned the mould so people get stuck to a contract. Agreed to move out paying a fee. Collected the keys from us and the next day we get told we still have to pay rent and bills. Don’t use Acorn if you want to stay out of trouble.

Ledio · 8 August 2024

★★★★★ 5/5

Trustpilot

Couldn’t recommend them enough!

The whole team at acorn were amazing and the lovely gentleman who dealt with all my tenancy was absolutely fantastic and went a love and beyond to help. Thank you Jamie for all your help.

Sacha · 19 August 2021

★★★★★ 1/5

Trustpilot

Joy Davis

Joy Davis. What is her secret in keeping her job? She is very rude to customers and constantly makes mistakes. It would appear she does not care to make improvements to her behaviour. I was a landlord and had to leave Acorn because of her.

Maria · 21 October 2025

★★★★★ 1/5

Trustpilot

Awful to deal with.

Awful to deal with. Rented a house for 2.5 years. Agreed to pay a fee to break the contract and to stay until someone else moves in.Mould covered the walls within the house was the reason i moved out as they never did anything to fix. Was asked 2 weeks in advance to move out as someone was moving in. From viewing they were asking for 2500£ deposits. Was getting calls every 3 days to make sure i was moving out on time. I did. I payed for a day extra to give them time to make the exchange. Gave the keys on 10|06/24 and on 11th i get an email saying the new tenants have pulled out and im still liable for rent and bills until found someone else. I’m paying rent already somewhere else and acorn made me move out and collected keys. Nearly 2 months now from moving out and still getting told i have to pay the bills. The house was advertised more than what my rent was. Incompetent workers you should be ashamed and if the landlord knows how you’ve been dealing with me im sure he’ll run aswell. Keep away from this cowboys they just there to steal your money…

Elis · 6 August 2024

★★★★★ 1/5

Trustpilot

Acorn lettings lost the landlords keys…

Acorn lettings lost the landlords keys when I moved out and instead of accepting responsibility are instructing the Land lord to pay for new locks out my deposit. Dishonest, incompetent and shambolic.Edit: The agent has replied that the keys weren't lost but there is only a dispute. Dressing this up and as dispute between the tenant and the landlord is a dishonest attempt to pass the blame. The keys were entrusted to Acorn when I left and they are not there now. This is not a dispute. I also have not yet received any of my deposit back having left several months ago so saying there haven't been any reductions there is misleading

Michael · 3 February 2022

★★★★★ 5/5

Trustpilot

A seamless sale thanks to Acorn

I was so impressed by the service provided by Acorn Swanley that I would not hesitate to recommend them to anyone.From the moment I met Hayley at my valuation she was professional, up front and honest and answered every question I had. She kindly included professional photos in the package I signed up for, and I was impressed how quickly things went from there.In no time I had viewings, which were all appropriate people for my property so I knew my time wasn’t being wasted. Amelia did some of the viewings and was a delight to meet, she was so friendly and full of good advice. I was kept updated throughout the process with feedback from the viewings etc.In no time at all I had the perfect offer from the perfect buyers and was amazed to complete five weeks later! It was such a smooth process with Hayley providing the perfect liaison between me and the buyers. Nothing was too much trouble for her and she always called me back without fail.She was so helpful and kind throughout the whole process- it made the sadness of selling my home a lot easier.Amelia did most of the viewings and was always so polite and engaging with the people.It was a pleasure to deal with both ladies and I am so glad they handled my sale- I always felt in safe hands with them. The office itself is conveniently located and whenever I phoned everyone was so polite and friendly.Fantastic service from all at Acorn Swanley and Hayley and Amelia really made the whole process so seamless for me.Thank you Acorn for finding me the most lovely buyers for my home!

Carina · 25 January 2022

★★★★★ 1/5

Trustpilot

I was looking to view a property that…

I was looking to buy a property that was advertised by AcornI asked for a viewing for this property that I was interested to buy within 1 hour of the email that was sent to me by an agent form acorn. I kept following for 2 weeks over phone and email and the agent (Katlyn) told me that they were gathering the viewing requests and will get back as to me once they get a date from Seller. After 2 weeks, when I chased them again that said it was fully booked and that I cannot be accommodated and were sorry for not mentioning it to me earlier. Highly unprofessional!

Ujjal · 24 January 2022

★★★★★ 5/5

Trustpilot

Brilliant team at Acorn Estate Agents Strood

My wife and I recently sold our property in Rochester Kent through Acorn estate agents in Strood.There are NO WORDS to describe the FANTASTIC service and PROFESSIONALISM received from the Strood office.SPECIAL mention regarding the Brilliant service goes to:- Scott - The Area ManagerDaniel, Branch Manager,Chris, Sales Negotiator,Justina, SecretaryJosh, Sales Progressor and Mark the letting managerScott and his team have been nothing but EXCEPTIONAL.There are NO BETTER estate agents in Medway than the Acorn branch in Strood!!My wife and I are pleased that we kept our promise to Scott that we would sell our property via his office and for future business.My wife and I, are more than happy to recommend Acorn Estate Strood to anyone.Thank you again from P and J

Red · 22 January 2022

★★★★★ 5/5

Trustpilot

I would highly recommend Acorn

I would highly recommend Acorn Lilia was so helpful with every detail at the Northumberland Heath branch Everything was professional I can not thank her enough Very happy client ! Jackie 💗

Jackie · 21 January 2022

★★★★★ 5/5

Trustpilot

Best estate agents we've ever dealt…

Best estate agents we've ever dealt with,we had dealings with quite a few during our property search. We recently sold our house with acorn. The main branch we had dealings with was bexleyheath,all the team are very professional, responsive and generally good at their jobs,especially Jake,he was amazing throughout,we can't recommend him highly enough! You get straight up advise and information from Acorn, no messing you about. We will definitely be recommending Acorn to all!

Jess · 28 November 2018

★★★★★ 5/5

Trustpilot

Terrific customer support

Acorn (and Jamie in particular) have been terrific at making sure our rental flat is fully up to date with legal requirements. Jamie is very prompt and clear in communication; wonderful to have such great customer service!

Brockley · 5 February 2021

★★★★★ 4/5

Trustpilot

We have had a tricky time with Acorn

We have had a tricky time with Acorn. We moved between branches after not being happy with the poor service and communication levels. However after moving we had a brilliant relationship with Harrison White in Dulwich. His communication was excellent and he kept us up to date with viewings and feedback. Finding someone you can trust is key when selling your home and we felt we had this with Harrison.

L.H · 1 March 2023

★★★★★ 1/5

Trustpilot

Worst estate agents, seriously don't even bother

Apparently no-one works as hard as Andrew Roberts - Customer Relations Manager. If the entire team was as committed to fixing problems as this guy seems to be then maybe I wouldn't be giving this one star review.The meat of this review is basically: our locks got changed for urgent repairs in the property we rent while we've been away over the Christmas holiday and we heard absolutely nothing of it until we tried to get into the house this morning 27th December. Also, conveniently Acorn is closed until the 4th of January! How's that for property management and customer service?! The entire tenancy with Acorn has been a total nightmare. First of all getting moved in was such a roundabout mess and I had to email and call practically every other hour so that they wouldn't do anything slimy with our move-in date. That worked and then the most condescending agent had to come do his job and let us into the property after giving us the wrong keys boohoo. After that we shared 1 set of keys between 3 of us for 2 weeks because we have the magic keys you can't copy and had to wait on the estate agents to wait on the landlord for authorisation...apparently. We get moved in to obviously an endless stream of issues: previous tenants' and landlords' belongings left behind, a mouldy washing machine, broken blinds, unwanted furniture, a trickling shower, leaking hot water tap, etc etc. Of these endless issues, 3 have been fixed to this day - 4 months after having moved in. Time after time, I reached out to our property manager to solve these issues but it started feeling like a full-time job, I just stopped trying. So now we live in the flat with the shower with miserable water pressure, broken blinds, mouldy washing machine :)Whatever! All issues aside, it's a decent property and the main thing was just getting a roof over our heads; but as tenants we have been repeatedly violated, disrespected and ignored and so I would seriously not recommend having anything to do with Acorn if you can avoid it. P.S the property was in total disarray when we moved in so we inevitably will be leaving it in a better state and should have no reason not to get our deposit returned to us in full. There had not been a professional clean, the balcony was covered in dirt and cigarette butts, there were stains on the carpets upstairs, and tape and adhesive residue all over the walls. We identified all this in our own inventory along with photographic evidence so there is absolutely no reason for there to be deductions from our deposit. I cannot wait to move on from Acorn and this property - again I say, with my full deposit intact (and maybe also a refund for this period that we have been locked out of the property...what do you think Andrew Roberts Customer Relations Manager?)

Elsie · 27 December 2021