Wards Bexley reviews

★★★★★ 5/5

Trustpilot

Very Pleased

I dealt primarily with Richard Toombs, he was efficent, prompt and very friendly. When he came round to have the consolutation, he was honest, reassuring and knew exactly what he was talking about, he had all the paperwork and information I could have possibly wanted. He was also very willing and able to jump through the legal hoops with me in selling the house for a deceased family member. Calum and Nikki, were also extremely helpful and were excellent at keeping me informed with emails and phone calls, I felt as though I was included in every step of the process, which was very much appreciated. I just want to say a massive thank you to everyone at the larkfield wards, I am very grateful for all your help and services, especially during the pandemic time where you still kept on trying.

Elizabeth · 12 December 2020

★★★★★ 5/5

Trustpilot

First-Time Renting - Great Support!

Tessa worked with us to secure our first tenancy in a property that we love. She was consistently available to support us and there was no problem too big or too silly - she was always happy and enthusiastic to help. I would thoroughly recommend her to any friends looking to secure a property through Wards and certainly would like to work with her again in the future.

Cameron · 31 October 2022

★★★★★ 5/5

Trustpilot

Mrs B - Sidcup

Due to the professionalism and excellent customer service, James and the staff at Welling made what we thought would be stressful a calm, seamless and successful sale of our property.Thank you to everyone

MRS · 11 August 2020

★★★★★ 5/5

Trustpilot

Although not a direct client of Wards…

Although not a direct client of Wards at New Romney, further in the chain, the team have been extremely helpful and understanding throughout the house purchase process. I would highly recommend their services to any potential client going forward..

D · 23 September 2024

★★★★★ 1/5

Trustpilot

Very poor service

Very poor service. Our home was on the market and without checking the buyers credentials the buyer withdrew. It was by luck a passer by explained Wards would not allow them to view our property as it was under offer. I explained I or Wards had not seen any evidence of their finances and allowed them to view our property. Fortunately they put in a higher offer and my original offer withdrew. I did all the leg work and Wards did nothing, except put a for sale up. My husband took the video of our home which should have been done by Wards. I will never use Wards again, they are over priced and unwilling to recognise when they could have effected our chain. We would have been better of using Purple Bricks as we did all the work.

Harveena · 14 November 2020

★★★★★ 1/5

Trustpilot

A very stressful and disappointing experience

We have used Wards at least 3 times before and would have recommended them. Sadly we cannot on this occasion. We were advised that our buyers were cash but this was not the case. The first we knew that there was an equity transfer was when we received a call from their lender for a survey. We also were advised by our buyers that when the due diligence was carried out initially Wards were aware of this equity transfer. This information was not communicated to us. This added another set of Solicitors who were very difficult to satisfy. Both ourselves and our buyers undertook obtaining documents from councils, insurance companies and chasing information on the chain below in order to bring success. In our opinion you pay a substantial amount to Estate Agents compared to your Solicitor who has all the work and hassle.

Patricia · 9 November 2020

★★★★★ 5/5

Google

Very helpful from start to finish. Brendon, George and the team were good at keeping in touch and updating us. Would definitely recommend.PositiveResponsiveness

Carol · 14 June 2022

★★★★★ 5/5

Trustpilot

Excelent team

Many Thanks to Laura, Tony, Alex, the team are really professional with their work, they are very friendly, good communicating, absolutely a pleasure to work with. I’d highly recommend them.

Yong · 15 April 2021

★★★★★ 5/5

Trustpilot

Recommend Wards in Ramsgate

A really positive experience with Wards in Ramsgate, in particular Maria Byrne. Great communication - friendly, informative and responsive. Made finding a place in Ramsgate quick and easy. Highly recommended.

Karl · 13 April 2021

★★★★★ 5/5

Trustpilot

Tony was brilliant!

Tony was brilliant!! The process was quick and easy and we were kept updated the whole way through getting our tenancy sorted out! Thank you for being so helpful Tony!!

Alex · 9 April 2021

★★★★★ 5/5

Trustpilot

Stress free

Well what can I say? Called Walderslade branch regarding putting my property on the market beginning of July along came Kenny George a very friendly helpful representative of Wards. I was very concerned that due to Covid19 I had a lot of charity bags of clothing and bedding ready to go to shops and thought house looked abit cluttered. He reasured me that everything would be fine. After talking through all the contract paperwork I was happy to proceed with sale. Happy to say just 3 days after the property went on the market it was sold and I am now at the beginning of October exchanged and completed. Kim Batchelor the go between of myself, buyer, solicitor and Wards was very organised and made sure all the paperwork, searches and dates were passed onto each of us for a smooth sale and completion.All I can say is a very big thank you to everyone involved making it a stress free experience. I will recommend Wards to anyone I know selling their property.

Dawn · 3 October 2020

★★★★★ 5/5

Trustpilot

Maria Byrne, Wards

At Wards of Ramsgate, Maria Byrne in particular was very efficient in finding me a new tenant within a short space of time. In fact, the day after the last tenant left, there was an open house viewing in my flat. She has given me confidence in how she and Wards run things and I will definitely be continuing with the company. Even after a few setbacks which were not of her making, I felt she made it a priority to not just get a tenant, but the right one and her approach is always informative, courteous and helpful.

OLIVER · 2 October 2020

★★★★★ 1/5

Trustpilot

STUDENTS AND RENTERS beware!

Incredibly incompitent management. It took a month to recieve deposit back (as per law it is 10 days), because the person in higher management was a "trainee." Everytime I tried to call them about returning the keys and the flat the agents were too busy to speak with me. I had to go to the office to figure out what exactly they wanted from me to complete the hand off process. Will continue to not recommend to students and professionals in the area for their poor customer service.

Katie · 24 September 2020

★★★★★ 5/5

Trustpilot

Great service during unprecedented times

Selling a property during the Covid-19 pandemic was never going to be textbook. But once back up and running Wards actively marketed my property and an offer was received and accepted on the 2nd viewing. An amazing service and I was kept informed and advised throughout. A particular mention to Ben Johnson for going that extra mile during the initial marketing stage and Maria Meddings who co-ordinated the process until exchange of contracts. Her efficiency and tanacity ensured all boxes were ticked and everyone kept informed of the proceedings. I would recommend Wards for their efficiency and market presence within Kent.

Gary · 21 September 2020

★★★★★ 1/5

Trustpilot

Worst selling and buying experience…

The worst selling and buying experience ever at Wards Rochester/Strood! Avoid this ‘estate agency’ at all costs. Unprofessional, terrible communication, lack of pace, amateur. Don’t be fooled by their reach, there are plenty of other more professional and conscientious agents out there. And never, ever, take any of their partner referrals like Solicitors, they’re equally terrible and will make the process even more stressful. We’d never use them or their contacts again and strongly advise you not to either. Simply awful.

MHA · 6 April 2024

★★★★★ 1/5

Trustpilot

Terrible. No show.

I had an appointment with wards to view a property. The agent no showed and when I called them to ask what happened, they suggested I called to cancel the appointment. I wasted 1hr30 mins driving there and back. Suffice to say a simple and insincere apology wouldn’t be enough. I requested a call back from the manager, no call yet received after 48 hours. I’ve found trying to arrange viewings very one-sided and reactive on their part. They simply do not call back to confirm, I would have to chase.Edit- Wards suggest the vendor needed to confirm the viewing. The property is empty and Wards hold the keys. Their reply shows a lack of investigation and professionalism. I wrote to the MD who has not afforded me a reply.

Lucas · 17 September 2020

★★★★★ 5/5

Trustpilot

Excellent service from Wards lettings department

This was the second time I have let my property through Wards. I was pleased to find the same excellent letting agent, Matthew Pattenden, was in charge again. Once again the process was efficiently organised and very satisfactory. The house was marketed for just a few days and had plenty of applicants. The agent had a well organised system in place for identifying key information to help find the most suitable tenant and he spent time in discussion with me until we agreed on who it should be. He took my criteria into account, provided sound advice and made it straightforward. He kept in touch throughout the whole letting process. The paperwork was also straightforward and could be read and signed online. I was able to choose to manage the property myself - exactly the level of service that I wanted, and Wards offered a range of insurances. In the background his assistant, Victoria, was equally efficient in answering my questions promptly and knowledgeably via email. I would definitely recommend Wards letting service.

Lucy · 15 September 2020

★★★★★ 5/5

Trustpilot

From the first time I bought my house…

From the first time I bought my house and to now selling it years down the line I new I would go back to Wards paddock wood to Julie and Nick Topping. The experience and customer service and knowledge both nick and Julie have is brilliant. Nick had always been on hand by phone email or in branch to answer and help with all aspects of my mortgage..., nothing has been to much trouble for him to answer or do . Julie topping has been the go to person for me for the sale of my house and has been truly wonderful about all my questions and some times worries but has always answered and guided me through... I have felt supported and safe in their expert hands .... I have no hesitation in recommending this amazing couple when buying or selling your house .

Sharon · 22 August 2020

★★★★★ 4/5

Trustpilot

My husband and i have become Landlords…

My husband and i have become Landlords for the first time. Abi and Hamid have guided us through all the paperwork and guidelines necessary to have our property ready for a tenant. Its quite a stressful experience but they have explained everything and have been available whenever we have had an enquiry or worry. Overall, we have been more than happy so far and are pleased to have had these ladies to guide us through.

Mr · 28 September 2021

★★★★★ 5/5

Trustpilot

Wards helped us where others failed

We turned to Wards after previously using another local agent that we weren’t happy with - it was like night and day. Kai really took on board our goals, made us feel positive about our property where we had lost hope in selling it, and gave us honest, trustworthy advice throughout. It really made a difference having someone on side who knew the market and truly wanted the best for us. Selling during a global pandemic was challenging and brought a lot of uncertainty, so having the support of an estate agent we could trust made a world of difference. The team at Wards is excellent and I wouldn’t hesitate to recommend them.

LCK · 12 August 2020

★★★★★ 5/5

Trustpilot

Excellent service

Excellent service Had a lot of trouble with other estate agents either not replying or taking a while to reply and not giving all relevant information. We came across Wards and from the get go, they were excellent. Matthew in particular was a star, he helped us find our new home that was suitable for us and the children, he was always on hand to answer any questions and was always a phone call away for any issues, which there were none.Could not recommend Wards enough!

Yasmin · 4 August 2020

★★★★★ 5/5

Trustpilot

Fast, Efficient, Easy

We were in a tight spot with a new job looming. Lee made sure we found a place and we're moved in, in time for it starting. Brilliant service and incredibly efficient.

Rosewan · 29 July 2020

★★★★★ 5/5

Trustpilot

Walderslade & Kim Batchelor sale progression

We did not actually use Wards as our estate agents, however someone else in our chain was using them. Our chain was very long and had a number of difficulties throughout and without Kim from Wards it probably would have all fallen through. She ended up being the main point of call for everyone in the chain keeping everyone updated and emailing solicitors chasing for various outstanding documents. As a result of this if we ever sell a house again we would definitely use Wards over an online agent and would ask for Kim as in our opinion she goes above and beyond.

Sam · 29 June 2020

★★★★★ 5/5

Trustpilot

Wards Gillingham

We bought our house originally from Wards, so when it came to sell we went with them as we had a good experience a buyers.We were selling our house over the Christmas Period (2019) and Wards were very proactive and on the ball in marketing our house and getting viewings at what is normal a quiet time. Come the second week of January we received an offer for the asking price.Unfortunately Covid-19 and lock down hit in March and our sale could have fallen through, however Kim Batchelor our sales progressor was great in helping us get our sale over the line with what was a rather erratic buyer at a very insecure time.

Neville · 28 June 2020