Wards Bexley reviews

★★★★★ 5/5

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Wards of New Ash Green

My wife and family have lived in Kent for over 40 years, and every house that we bought or sold, of which there have been many, has been through Wards of Kent. They have always been an efficient and business-like agency. We trust them. Recently, we had to sell a second house in the village of New Ash Green that we were renting-out for over a decade. This was because of the changes in the tenancy laws. The house was vacated by the tenant in March this year. It was well marketed by Wards and attracted a reasonable number of viewers over many months. Although there were a reasonable number of viewers and some price reductions no firm offers were received. This was because the market was already saturated with similar houses in the area; and our house had not had any major improvements compared to the opposition. The months were passing by and it became imperative for us to sell the house before the winter came. Being vacated and empty of any life and furniture in the winter would have rendered it sad and cold. This would have increased the problems of saleability and insurance cover. Also, we wanted to avoid an approaching new fixed term mortgage rate, which was likely to triplicate due to the enduring pressures from inflation and high cost of borrowing. After a few months, the manager of our local Wards branch in New Ash Green was replaced by a new manager, Steven Sanford Steven Sanford did not waste any time in assessing our situation and familiariseing himself with the New Ash Green scene. He came up with some novel solutions. It was obvious that sale by private treaty, which is the normal way, had its risks as many potential buyers might be picky and might demand price reductions or pull out at the last minute; thus causing us much frustration. Steven proposed a new idea, which involved a modern method auction of the house. This had the benefit of finding a reliable buyer and using proven in-house experts and conveyancers; all aimed at the promised securing and shortening of the sale process Steven and other colleagues in Wards had a good understanding of this new modern type of sale. They gave us the confidence that it would work; and in fact, it did work. We were able to sell the house reasonably quickly, without it languishing empty, for months. Yes, the house didn't reach the price that we had originally expected, but it was very possible that this price was completely unrealistic; due to the conditions that were prevalent at the time. So, in particular we would like Steven Sanford for all his care and attention during the sale. He is a very likable and efficient person, and we wish him well in his new post. Peter Davies

Peter · 3 September 2026

★★★★★ 5/5

Trustpilot

Monika was incredibly helpful

Monika was incredibly helpful she was patient and knowledgeable. She had excellent advice and really listened to what we was looking for. She went above and beyond and found a property for us at a different wards branch that ticked all the boxes. I had a bad opinion of wards until meeting her and she change my opinion, so much so that she actually gained additional bussiness as i advised a family member to use wards to sell his property.

Kezmarie · 28 August 2026

★★★★★ 5/5

Trustpilot

Professional with Excellent Communication

Recently purchased a period property through Wards of Ramsgate. The service I received was excellent, the staff were professional and friendly. Communication was first rate, even if I had to leave a message it was always acted on and Amanda Robinson (not in the Ramsgate office) would follow through with a call and speedy assistance. A shout out to James from the Ramsgate branch, he was an absolute super star! So helpful and accommodating, very professional with great communication skills. This was so appreciated as I was moving to a completely new county and area.

Elle · 21 August 2026

★★★★★ 5/5

Trustpilot

I have been renting a property from…Wards Lettings of Kent

I have been renting a property from Wards Lettings for the last 3 and a half years. They are diligent and obliging along with being so professional, in so many ways. I highly recommend them. Over these years, whenever I've had to make telephone calls, the person I've spoken to has been kind, charming and listens, responding in a friendly, satisfying manner. I enjoy speaking to Emmet when I pay my rent, via telephone. Also Will. The staff I've met, in person, including, Tammy and Laura has been a pleasure, both of whom, have treated me in a friendly, caring & personable manner. Sadly, I have to re-locate, due to commute distance. Finally....such a huge mention of respect to Billy Flynn...this Man has showed me such respect, he listens, reacts in an amiable, friendly manner, so rare these days. Billy is such a warm-hearted Gentleman...."Nuff Respect" Sir. I had a problem.. never have I experienced such a compassionate response in a business capacity. He listens and responds so reassuringly. I haven't met him, in person, however, that's how it feels via telephone. Billy is a fantastic ambassador for Wards Of Kent. I truly wish His career prospers. Warmest Regards, Billy and Wards. Paul Vincent Boyle

Paul · 14 August 2026

★★★★★ 5/5

Trustpilot

It’s been a journey

It’s been a journey! Gary had been very supportive of seeing this process through which has been a long one, couple of times wanted to take it off the market but persuaded me to keep it on! Hannah and Jenny have both been fabulous for generating bookings during the viewings period. A thanks to Luke as well. Kim fantastic with the STC period helping with the complicated process of keeping everyone updated with progress and any information/ issues that occurred!

Consumer · 1 August 2026

★★★★★ 5/5

Trustpilot

Wards of Welling

I have used Wards of Welling a couple of times now to sell houses, and have been hugely impressed with their professionalism each time. Communications and advice have been excellent, and they made the whole process much easier than it could have been. A special mention to Louise and Alexis who were fantastic to deal with. I’d certainly use them again and have no hesitation in recommending them

John · 29 September 2026

★★★★★ 5/5

Google

Buying a new home is stressful, but not with Wards! Back in October 2025 me and my partner went cluelessly on the search for our first home together. Saturdays were full with back to back viewings, one Saturday I just felt like giving up, the first property we really liked was made with all cement and not brick and the estate agents failed to tell us, the second one, the estate agent was really late, which made us run late for the 3rd one (by this point I was about to give up) When we got to house number 3, late! We were greeted by Geoff at Wards. He welcomed us, let us walk around the house at our own leisure and was avaliable to answer any questions we had about the house, the previous owners and he even stepped up and reassured us with some first time buyers tips. We walked away very happy and wanted to view the place again with some family. Well Wards made that happen the exact same day. In fact it was about half hour after we first looked! Again Geoff was very accommodating, I had dealt with loads of estate agents in the previous weeks and wards was honestly the best experience by far! Long story short we confidently put an offer in on this property and just like Geoff said it would, we got accepted. Now the real stress was about to start! Not just Geoff but Wards as a whole were there through the whole process. Our offer had been accepted a few weeks back and I just wanted to go and see the house again, I was going to be spending a significant amount of money on this I wanted to be sure. I called the Wards office in Barnehurst and asked if there was any chance they could let us see inside again and just like that there was a date in the diary for this to happen. The guy that met us there on that day did his own thing and let us just wonder around this new house we were in the process of buying. He was avaliable to answer any questions but let us have space which I really appreciated. Towards the end of the process our solicitors were waiting for a few things from the sellers. I called Wards with this worry and straight away they said they would get in touch with them and try to push it along. They didn't dissapoint. Wards was a big part of our buying house Journey and with any of the other estate agents we came in to contact with I don't think it would have gone as smoothly as it did with Wards! Not only did Wards work so well with both me and my partner and our 5 year old son. They also worked in great partnership with our chosen solicitor and our Mortgage advisor. I couldn't recommend Wards Barnehurst enough, if you are looking to buy a house like us, you won't be disappointed and if you are looking to sell a house, this is how they treat prospective buyers so you have a high chance of selling. Thank you again to Geoff and the rest of the team at Wards Barnehurst. Forever grateful!

Danielle · 16 March 2026

★★★★★ 5/5

Google

⭐⭐⭐⭐⭐ I had a really positive experience so far with Wards Barnehurst Estate Agent while trying to secure a property. The communication throughout the process has been excellent, and everything has been handled in a very professional and helpful way. A special thanks to Ezze El-Banawy for the dedication and support. He has taken the time to answer all our questions and made sure I feel comfortable and well-informed with every step. His responsiveness and professionalism have made the process much smoother so far. Much appreciated!

Adisa · 16 March 2026

★★★★★ 5/5

Trustpilot

Very good evaluation

Very good evaluation. Daniel was very friendly and very informative. He arrived earlier than the appointment time but phoned ahead to ask if this was okay. Very good communication. We will hopefully be going on the market with Wards in the near future.

Rebecca · 7 October 2026

★★★★★ 5/5

Google

I’m having a fantastic experience with Wards Estate Agents in Barnehurst as I search for my next property in the Bexleyheath area. Geoff and the team are incredibly responsive, supportive, and genuinely committed throughout the process. They keep me updated at every stage with clear, timely communication and work tirelessly to help me move forward confidently. Their professionalism and dedication truly stand out. Highly recommended for anyone looking for a smooth and well‑supported property search.

Daniel · 16 February 2026

★★★★★ 5/5

Google

Big shoutout to George Jordan at Wards We would like to take this opportunity to express our sincere appreciation for George Jordan at Wards Barnehurst for his outstanding property management services. George has consistently provided exceptional support and has gone above and beyond to address matters requiring attention with diligence and care. His professionalism and commitment have truly restored our confidence in property management after our previous experience with another management company had left us frustrated and doubtful. Thank you, George, for your dedication and exemplary service!

Tricia · 20 December 2025

★★★★★ 5/5

Google

It's been a pleasure engaging with Wards Barnehurst Branch regarding the sale of our house where we have lived for the past 25 years. Geoff and his team are friendly, professional, they kept us up to date regarding any developments and always been ready to help answer any questions or offer advice when required, Based on our experience I'd be happy to recommend their services to family and friends.

Dean · 16 March 2026

★★★★★ 5/5

Trustpilot

Gary tells you like it is,he is good in…

Gary tells you like it is,he is good in what he does he doesn't sugar coat anything. And we are very happy to work with him in selling our house. Thank you Gary Snedden in Wards in the Gillingham Branch.

Donna · 30 September 2026

★★★★★ 5/5

Trustpilot

Billy Flynn has been a huge help to us…

Billy Flynn has been a huge help to us whilst we are going through the process of vacating our current property. He listens, gives us excellent support and advice which is what we required. Huge thank you Billy for making the process seemless.

Gary · 20 August 2026

★★★★★ 5/5

Google

I just want you to share my experience so far with Wards, and a special mention to Ann. We have been very unfortunate with a sale falling through, but the team at Wards and Ann in particular, have done their best to help us and now we appear to be back on track. We have been kept up to date with every stage of the sale and they have been very helpful answering my many queries and emails! We haven’t completed yet, but I have every confidence that they will do their best to get us there. Thank you Ann!

Michelle · 28 September 2025

★★★★★ 5/5

Google

I recently had the pleasure of working with Wards Barnehurst, and I cannot recommend them highly enough. From the very beginning, their team demonstrated exceptional professionalism and competence. They provided us with all the support we needed throughout the process of purchasing a property. What stood out the most was their remarkable patience. We faced some challenges that ultimately led us to withdraw our offer, but the team at Wards Barnehurst was understanding and supportive every step of the way. A special thanks to Nancy and Geoff for their dedication and for taking the time to answer all our questions, ensuring we felt comfortable with our decisions. When the time comes for me to look for another property, I will definitely return to Wards Barnehurst. Their commitment to their clients is truly commendable, and I am grateful for their assistance during this journey.

Faltering · 28 September 2025

★★★★★ 5/5

Trustpilot

Ashley

Ashley was friendly and professional. Calm and explained things easily . The follow up email was very informative and easy to understand. There was no pressure to make a decision immediately. Thank you

Pug · 24 September 2026

★★★★★ 5/5

Trustpilot

Evie

Evie was personable, enthusiastic and knowledgeable a joy to communicate with and great energy to peruse our dreams for Mums last forever home. We may still be looking but she really has been great to work with so far.

Lizzie · 12 August 2026

★★★★★ 5/5

Google

Ann was incredibly helpful and gave my Mum the help she needed with her purchase. Thanks to Ann it is all going ahead and my Mum should be moving into her forever home in the next couple of months.

Nichola · 11 August 2026

★★★★★ 5/5

Trustpilot

Gaby Ervine

Gaby Ervine was so helpful and put us at ease immediately, taking a lot of stress out of the process. She gave us great advice and has kept us updated with pretty much bespoke properties as and when they have come on the market. We’ve been dealing with three estate agents recently and, while they’ve all been great, Gaby at Ward's was the rep who made us feel most at home and really treated us like people and not just customers.

Sam · 3 June 2026

★★★★★ 5/5

Google

Wards of Barnehurst have been absolutely fantastic in helping us both sell our house and purchase our new home. The whole process has moved incredibly quickly, far quicker than I ever anticipated, and I genuinely believe this is largely down to the hard work and dedication of the team in attracting prospective buyers and arranging viewings. Throughout the process, everyone has been friendly, professional, helpful and polite, making what can be a stressful experience feel so much easier. We couldn’t be happier with the service we’ve received and would highly recommend Wards of Barnehurst to anyone looking to buy or sell a property.

Louise · 11 September 2026

★★★★★ 5/5

Trustpilot

We recently purchased our new home…

We recently purchased our new home through wards. We really can’t thank them enough for their hard work and dedication. They kept us updated they chased for updates and information about the chain and pushed to get it across the line. They really do try their best to get the best outcome across the whole chain and made us feel more comfortable when we felt things were going quiet. Big shout out to Chloe Yas Lewis and Debbie. What a team they are and what lovely people they are too. Always happy and communicative no matter how many time you call and chase and ask for updates really l made the process smoother and easier for what is a very stressful time.

Thomas · 17 May 2026

★★★★★ 5/5

Google

Unfortunately due to personnel reasons we have had to take our property off the market but I just wanted to say a huge thank you to all the team at Wards of Barnehurst including Geoff, Ann, Nancy and others who where so helpful in ever aspect of the process. The photos and marketing was first class and the number of viewings through the door was way more than expected. I will return to Wards of Barnehurst when the time arrives again the sell but I most definitely recommend using Geoff and the team for any property needs.

Lee · 5 August 2025

★★★★★ 5/5

Google

They were excellent during our recent purchase of our dream house! We were looking for almost 2 years and we’re shown round a lot of properties by wards and I found the staff honest and they really understood what we needed especially Anne who showed us round a few properties and was able to give us good advice and reassurance as first time buyers. Once we eventually found our forever home (which we we‘re shown round by another lovely young lady although I forget her name) the process was smooth and very well managed and Anne was constant contact through the process and even phoned a few weeks later to ensure we were happy and settling in well! Thank you wards and your lovely staff!!

Terri · 11 May 2026