Trusted Agent profile · Bexley
★★★★★
2,094 reviews across 2 platforms
93 Barnehurst Road, Barnehurst, Bexley, DA7 6HD
Wards's office in Bexley, at 93 Barnehurst Road, is rated 4.7 out of 5 across 2,094 reviews on two platforms, including 103 Google reviews rated 4.8.
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Every review we hold for the Bexley office, from every platform, shown as written. First names only.
4/5
TrustpilotWards Lettings
Lee from Wards Lettings helped letting process of my property .. Lee was quick in response to all my correspondence and professional in handling the paper work..
Thank you for leaving us your feedback! Best wishes,Wards of Kent
5/5
TrustpilotI recently sold my house through Wards…
I recently sold my house through Wards during covid-19; a very challenging time. The agents (Amanda and Lee) did not disappoint, and worked with me under very difficult circumstances to ensure they marketed my property effectively with my non professional photos/videos. The property sold very quickly and they supported me every step of the selling process making sure the process was as smooth as possible for me. I am extremely grateful to have chosen them as my agents.
Hello, Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotHad a great experience with Wards
Had a great experience with Wards, Paige kept me updated at all times during the process even when it had escalated to the sales progresser. Nothing was ever toMuch and she helped massively in helping me find my dream home. Thanks for making my home search an enjoyable experience- jo
5/5
TrustpilotGreat teamwork
Great teamwork. When the baton was passed from Clare McDonnell to Kim Sale to see through to the end of my mums house sale, it was seamless.Wards should be proud to have these 2 ladys managing house sales in their name.Clare explained what Wards offered to their cutomers and delivered. The house was sold in first week.Kim then built on what Clare had started and managed this process with expertise and a personal touch, through to completion.Well done.
Hello, Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotExcellent support!
Wards were the agent acting for my new property and they have been excellent. Sally Bryant was fantastic at keeping me informed and the recommended solicitor was also excellent. I would have no hesitation in recommending and if I ever move again, I will choose Wards.
5/5
TrustpilotGreat experience with George
Great experience with George. Who has been professional and efficient with the entire process, would recommend this team over other competitors. I plan to continue to use their services for the foreseeable, would highly recommend George to anyone in the area looking for their homes to be looked after well.
5/5
TrustpilotI contacted Kaan to rent my property he…ants
I contacted Kaan to rent my property he found new tenant within 1day , every procedure was highly professional, they successfully moved in within 2 weeks, This is the first time I have used Wards and will definitely recommend Kaan to my friends ;Regards Terence Chellew
4/5
TrustpilotThank You
From the moment the offer was accepted to completion all staff Deb, Dawn, Jason, Matt and Judy were exceptional. Deb was my first point of contact during offer being negotiates to Judy ensuring all parties were well informed and updated with the process and progress of the deal.Thank you all!
5/5
TrustpilotThank you to Wards Lettings
Maria at Wards of Ramsgate was friendly and helpful. She responded promptly to our enquiries and helped us to rent the ideal property.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotAfter two months (using another agent)…
After two months (using another agent) I was starting to think there was something very wrong with my flat. Luke and his team found a tenant within two days. Enough said.
Hello, Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotSebastian at Ward Lettings in Rochester…
Sebastian at Ward Lettings in Rochester has been absolutely fantastic. It’s rare in my experience to find an estate agent that genuinely cares about finding you a property, he’s been a fantastic help! Didn’t get to meet him in person but would love to buy him a few beers to say thanks! Danny
5/5
TrustpilotMy name is Paul Alexander
My name is Paul Alexander, I was pleased to be shown a property by Natalie in Ramsgate. She was truely professional in her approach, very knowledgeable and had a very pleasant disposition.A pleasure to do buisiness.
Morning Paul,Thank you for taking the time to leave a review. We're delighted to hear that Natalie provided such a professional and pleasant experience during your property viewing in Ramsgate. Best regards, Wards of Kent
5/5
TrustpilotWards are the best estate agents I have…
Wards are the best estate agents I have ever used.
5/5
TrustpilotI'm quite satisfied with the service of…
I'm quite satisfied with the service of Maria Byrne of Wards property agent. She is very responsive and always gives her best to add value to her clients.Regards,Rayhan & Herwin Hidayat
Dear Rayhan & Herwin,Thank you for your lovely review. We're delighted to hear that Maria provided you with such responsive and valuable service. It's wonderful to know she made a positive impact on your experience with us.Best regards, Wards of Kent
5/5
TrustpilotViewing by Florence
My partner and I were shown a property by Florence. She was warm, friendly and professional and she showed genuine interest in our party. She was knowledgeable about the property and had a great insight about the area for which she gave us valuable tips. She was accommodating and really pleasant and she didn’t make us feel rushed at any point. She delivered possibly the best viewing experience we have had to date.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
1/5
TrustpilotWhere do I even begin
Where do I even begin? They start off all welcoming and friendly and then drop you as soon as you’re in the property. The in branch team are lovely but the property management team are useless.The communication is non existant on their behalf and we won’t even get into the fact they picked a rent day for us without discussion.. now we have to ring and pay every month because they didn’t listen to our requests to pay after pay day. Little hiccups aside, we move in to what seems like a lovely building with friendly neighbours, and then a criminal moves in upstairs. Their security checks that we pay an arm and a leg for are clearly not very thorough. To hear domestic violence and smell drugs is bad enough for anybody, but when you have had the same ordeal yourself and you move here to escape it, all it does it being bad bad memories and affect my health. I don’t feel safe in my own home, it’s been over a year of panic attacks and no sleep and unable to work due to this. After a year they assured me it was over and nothing more would be happening and convinced me to have to pay to have another contract with themIn my fragile state. Despite the fact he has broken the contract agreement and has let the flat out to friends of his who are equally disruptive and abusive, they have done nothing about it. Equally so, I can argue that wards have broken their contract to me for a safe and quiet living environment, so I will now be persuing the matter further. A man who gauges his pregnant girlfriends eyes and keeps her prisoner is not the safe home one would want, especially when there are children in this building. It seems it doesn’t matter if you break your contract as long as you still pay rent, so they’re pointless to begin with. All of my contact they have ignored on this matter and they have also ignored the fact that we have had plumbing issues and property issues for 6 months now. Despite contacting them and the plumber separately. They are the worst and most expensive estate agents I’ve had to deal with, but they’re very happy when they’re getting your money. So BE WARNED, they’ll happily contact you when they need money or a routine check, but ignore your issues regarding the property or any other disruptive behaviour. I will never rent through wards again.
Dear Miss VincentWe are sorry to learn of the issues you have been experiencing because of disruptive behaviour in the building and fully sympathise with the frustration this must be causing you. Whilst we hope you can appreciate that the conduct of other residents is outside of our control, all of our tenants deserve to live peacefully in their homes and we will do everything possible to assist you. We understand that our Customer and Property Care department have been in contact with you and are helping to resolve these matters. They are also working with your landlord to ensure that maintenance issues are dealt with. We trust that they will be able to alleviate your concerns however if you would like to discuss your experience any further, our Customer Relations team can be contacted by email at customer.relations@arunestates.co.uk or telephone on 01702 541199.We do hope that the situation improves and thank you for your feedback.Kind regards Wards
5/5
TrustpilotJoanne from the property management…
Joanne from the property management team has been amazing and so efficient 🙂
5/5
TrustpilotJust wanted to say a big thank you to…
Just wanted to say a big thank you to Lee Churchyard for his help in finding me a new tenant.The service from wards was outstanding.Many ThanksSimon Fowler
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotFlorence at Wards' Hythe branch
I recently arranged to view a property with Florence at Wards in Hythe. Florence gave me really helpful advice on the area and on the local property market. Although she was busy, she did not make me feel rushed. She took a genuine interest in my property search, and what was important to me. This has helped me to firm up on the area I hope to buy my next home in.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
4/5
TrustpilotMarc at Wards Management helped me a…
Marc at Wards Management helped me a lot with a property I just moved out from. Had a leak for months and Marc so reassuring the whole time and kept me up to date with any updates on the situation. Thank you Marc 😊
5/5
TrustpilotFound a perfect rental house
Found a perfect rental house, dealt with George and the whole process was made so easy…very professional service. Would highly recommend Wards 👍
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotFirst time buyers
We have purchased our first house through Wards. They helped us a lot with the whole buying process which is not easy at all for first time buyers. Maria Meddings, the Sales Progressor has beed the most patient person, always happy to answer to my 100000 question. Thank you for everything!
Hi Marius,Thank you for leaving a review! It's great to here how positive your experience with our agents has been and how they've helped you throughout the process as first time buyers.Best wishes,Wards.
5/5
TrustpilotGreat Team member
Lewis Offen took the time to get to know what we were looking for. This was clear from the properties he showed us. He didn't overdo the sales patter and gave us the space to view the place. He was informative and didn't bluff if he didn't know the answer, but found out and got back to us. Thank you so much.
Hello TC Murtagh, Thank you for leaving us your feedback! Best wishes,Wards of Kent
5/5
TrustpilotI would like to thank all the agents…
I would like to thank all the agents involved in my long stressful sale and purchase. Graham, Jayden, grace, Maria and everyone I have not mentioned gave an excellent service, very professional, caring, and helpful. They are an amazing team. Thankyou
Hi,Thanks for your review, we're glad we could help make the process a little less stressful for you.We'll pass your comments about the excellent service received on to Graham, Jayden, Grace, Maria and the rest of the team.Kind regards,Wards of Kent
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