Wards Bexley reviews

★★★★★ 5/5

Trustpilot

Thank you !

Sally Bryant ( birchington branch ) went above and beyond what i am sure is required of her on a normal day to day basis , what with people being furloughed etc and working from home , She never failed to keep me in the loop advising me as to the next stage of the prosess that was happening ! We worked together very well and i am sure she is a great asset to your company . I would like to thank you for helping me through a very difficult time , this will now close a sad chapter in my life ! THANK YOU !

Customer · 17 June 2020

★★★★★ 5/5

Trustpilot

Tony D in Lettings

Tony D in Lettings. Such a likeable person, he is always on hand to help out with my properties and gives brilliant and honest advise on new rental properties I buy. Nothing is ever too much. The best decision I ever made was to bring my my portfolio over to Wards.For the first time in many years I have now got trust back with a letting agent and can relax that I know things are being done.Tony and Laura are a true credit to not only Wards but the Lettings industry. Looking forward to working together for many years to come.

Lee · 16 June 2020

★★★★★ 5/5

Google

From the beginning with the valuation my experience has been outstanding with what turned out a complicated sale of 2 properties to purchase 1 the outstanding contact and help provided in particular with the loss of a purchaser of 1 of the properties which was then resold within 4 days. On to completion which all went out of shape as it was within the lockdown which had just started with everyone working from home and still managing to coordinate together to make it all happen I could not of asked for a better team to deal with all of this my hat is off to all of you. Absolutely fantastic service.

Cheryl · 14 June 2020

★★★★★ 5/5

Trustpilot

We got 3 estate agents to value our property

We got 3 estate agents to value our house. They all came up with the same value. We went with Wards because of their reach and marketing. We were kept informed of viewings and the results including feedback. We had an offer within a couple of weeks. And have been kept informed of progress throughout. This has been particularly impressive considering we were in Covid lockdown throughout.. Kim regularly in particular chased the buyers solicitor who was clearly finding difficulty working Efficiently in lockdown. Very impressed with the whole wards team. Will certainly highly recommend to others..

Michael · 10 June 2020

★★★★★ 5/5

Trustpilot

5 star rating

Maria & Nadia were both extremely professional when welcoming us to our new property...they promptly answered any questions we had when settling in. Would definitely recommend their services

Shelden · 8 June 2021

★★★★★ 5/5

Trustpilot

Excellent customer service and professionalism taking the needs of the customer first and foremost.

I would like to highly recommend Wards Estate Agents in Hythe. We had quite a lengthy and complex buy and sell as the chain both down several times; but with each hurdle Wards stepped up their game to keep things moving and arrange additional viewings. We finally exchanged contracts last week and I would like praise the professionalism, support and knowledge of the team at Hythe. In particular I would like to thank and recognise Darren Cakebread for his excellent customer service, for always keeping us informed on what was happening and guiding us through each step; he added that extra personal touch to get to know us and our needs. I would highly recommend Wards at Hythe as an Estate Agent to use to my friends and family if they are moving in the future.

Bernita · 15 March 2024

★★★★★ 5/5

Trustpilot

Brilliant service from Wards all round.

Brilliant service from Wards all round.Dealt with Alex Lewis on the rental side for our flat and Darren and Kimberley for the sale of our house and couldn’t recommend them enough.

Lisa · 5 September 2020

★★★★★ 5/5

Trustpilot

Lower Gillingham & Kim Batchelor sale progression

We are returning customers, having made our first purchase through Wards 7 years ago. The selling process was smooth. We sold our house straight away and had an over the asking price offer from the first viewing. All team - Gary Snedden, Kim Sale, Michael Watts, Natalie Jerram, Jenny Stubbs assisted us very well through the process and kept a good line of communication open. I would recommend to others.

Sonata · 14 May 2022

★★★★★ 4/5

Trustpilot

Really pleased with how wards dealt…

Really pleased with how wards dealt with selling our family home, in particular Honi, James and Jane.

Susan · 7 December 2022

★★★★★ 5/5

Trustpilot

Everything they do is first-class.

Everything they do is first-class. I've just had Graham the manager telling me he's put my offer forward. This company gets itself into top gear straight away. Their whole approach from Emily in the office, Adam & Graham not to be forgotten out in the wilds with us would be purchasers. Magnificent team.

Elaine · 22 November 2023

★★★★★ 5/5

Trustpilot

Great help from Wards

Judy was so helpful in progressing the sale of our home, which was a tricky and protracted process. Judy was relentless in chasing down outstanding items and keeping both sides informed of progress. It would have been much tougher without the support of the whole team at Wards

Andrew · 11 January 2023

★★★★★ 4/5

Trustpilot

Wards Estate Agency went the extra miles

Wards Estate Agency were good to work with. Went the extra miles to assist with our move into our new property earlier than scheduled. Overall, helpful polite and satisfactory

Oliver · 19 February 2021

★★★★★ 5/5

Trustpilot

Grace was such a pleasure to work with

Grace was such a pleasure to work with, she made the process so easy! She made getting our first home even better. We couldn't have been luckier than with Grace.

Harriet · 13 November 2020

★★★★★ 1/5

Trustpilot

Wards Estate agents are garbage

I'm only rating them 1 because you don't have the option of rating them zero or minus. In August 2022 I was given a section 28 notice to quit the flat that I rented through them since early 2021, so not even 2 years. This was just before I went on holiday, so as you can imagine, it ruined my holiday as this was on my mind the whole time. 7 days before my eviction date, 2 of Wards agents let themselves into the flat while I was actually here, so I chased both morons out. Some weeks later, they informed me that the landlord had changed his mind. Also, I reported a seriously broken front door nearly two months ago which still remains broken to this day. My toilet also won't flush, also reported weeks ago, but still in disrepair. My rent has always been paid, and this is the worst service I've ever experienced from any company ever. I believe its because they're a mix of incompetent and racist. I'm having to get legal advice and wasting time out of my busy day to do this. If you're a renter, these cretins will treat you like an animal, I wouldn't recommend these morons to my worst enemy.

Gursel · 7 March 2024

★★★★★ 5/5

Trustpilot

Fantastic service despite a long and complicated sale

Mine was a very complicated sale due to legal issues which came to light once the sale started. The staff at Wards in Rochester were amazing, helping me through the process despite all the difficulties and dealing with Covid restrictions too. I wouldn’t hesitate to use them again and can’t thank all the staff enough.

Julie · 9 March 2022

★★★★★ 5/5

Trustpilot

Outstanding Service

I have just experienced what is probably my smoothest transition from one set of tenants to another; at each stage of the process, my Lettings advisor, Matthew Giblin, has been unfailingly helpful and courteous and consistently prompt in responding to my questions. He has provided an excellent service and I extend my thanks to him.

Sally · 26 September 2023

★★★★★ 1/5

Trustpilot

Very unprofessional service by wards and there lanlord

I viewed a three bedroom property that was for rent. On viewing this property they told me they would be replacing the front door that was wooden, very lose and had a gap down the side so wind would get in very easily and anyone could break into my house. Also a cracked window in one of the bedrooms . I was advised by wards the landlord would do this work.6 months into living there I contacted wards about these works, they told me the landlord is not willing to fix them as it's very expensive.Also in the garden there was stones from the beach, my kids could not play out there because the stones were sharp. The landlord said she did not want the stones removed so my children could not use the garden in the summer.The landlord come round a few times to inspect the property always told me should liked the grey in the front room with the silver glitter wall. Wards would also do separate house inspection and take photos.My first inspection came and I received an email from wards and my landlord telling me to remove the stones in the back garden, I told them I have been complaining about the stones since I've lived here, I am not able to remove them as I was 6 months pregnant. Wards told me to clear them and keep them in a storage in garden.I was shocked about this!I made a complaint to wards regarding the stones and that I picked up what I could while being heavy pregnant. Not long after the landlord turns up at the property and cleans some more of the stones, she did not seem happy and told me ' you don't like the stones?' I explained my kids can't play out there and I also mentioned again about the broken window in my sons room and the front door, she told she could not afford to do it.I spoke to wards and told them I will be looking to move.6 months after, I had to leave my property for mine and my kids welfare so I was put into temp accomodation.I spoke to wards and the landlord and explained what had happened, they did not end my tenancy early, they just wanted more money out of me. Checkout report, the lanlord keeped all of my deposit £2k because she was not happy with the decorating and was charging me a few hundred to paint each room in the house, I had not touched upstairs but every little chip in the walls, door frames she was charging me for. She wanted money to clean all carpets throughout the house but the carpets were a red colour and warn out before I moved in. She wanted to charge me for doing that house up because I moved out and she wouldn't have an income anymore Wards never keep to there word. They all just want money out of you but are not willing to help in hard times. Even though the house was not in great condition as a single working mum this was the most affordable for me and I was promised these works would get completed.The house Is still empty now...a year on......

Paige · 18 February 2020

★★★★★ 5/5

Trustpilot

Abi was fantastic help from start to…

Abi was fantastic help from start to finish, our move was on a time restraint and she made everything possible with her professionalism and personal approach.

Matt · 14 August 2021

★★★★★ 5/5

Trustpilot

Our sales progressor Maria Meddings…

Our sales progressor Maria Meddings kept us informed every step of the way and did an amazing job in getting the chain moving during the coronavirus lockdown towards exchange and completion.

David · 14 May 2020

★★★★★ 5/5

Trustpilot

Nikki was fantastic when we moved into…

Nikki was fantastic when we moved into our new rental property and the boiler wasn't working. She went out of her way to help us get it sorted, and checked in with us regularly to make sure we were ok. Thanks so much Nikki, highly recommend Wards!

Adam · 13 January 2023

★★★★★ 5/5

Trustpilot

Thank you to Ashley Taylor

We are completing a house purchase today, I would like to thank Ashley Taylor for the excellent service he has provided us. Ashley has been professional, prompt and helpful.

Elif · 27 November 2020

★★★★★ 5/5

Trustpilot

The staff at Wards estate agent in New…

The staff at Wards estate agent in New Romney and Debbie ( Progressor) have been a tower of strength and very supportive throughout the house buying process. Would I recommend them to others? Yes, without hesitation.

D · 25 September 2024

★★★★★ 5/5

Trustpilot

Abi and the team were extremely…

Abi and the team were extremely helpful, knowledgeable and efficient. Our property was let within a week, great communication. We would definitely recommend them.

Nick · 29 November 2021

★★★★★ 5/5

Trustpilot

Tony Degorgio of Wards

Tony Degorgio of Wards - excellent - provided us with excellent advice, listened carefully to our views on points and then skilfully marketed our property such that the second viewers on day one of the marketing start took the property at the rent agreed with Tony.Excellent service and very good lining up of preferred prospective tenants in advance of the marketing start.Once tenants were selected we received good support through to the occupation date and immediately after.

Karm · 17 November 2020