Wards Bexley reviews

★★★★★ 5/5

Trustpilot

Service with a smile.…

Excellent service Property was sold in four viewings. Darren negotiated a price a little over the asking price .Judy managed our journey through the selling process and always updated us on a regular basis with progress. Answered all our questions and followed up all our queries with solicitors and management companies alike. We have nothing but praise for her dedication.

Mr · 22 March 2022

★★★★★ 5/5

Trustpilot

Great experience with Jessica Scott

I have been using Wards for over 4 years to manage my rental properties. I must say that their staff have always been very helpful and responsive. Particular praise must go to Jessica Scott. She is a delightful lady that exudes immense positive energy and so it is always pleasure to speak with her regarding any issues that I have with my properties. She is extremely component at her job, and she is always willing to go that extra mile to please.

Shyamal · 29 July 2021

★★★★★ 4/5

Trustpilot

Jodi wyncoll was very helpful and…

Jodi wyncoll was very helpful and friendly she understood the reason why my mums move was so important.Jodi was very good and keeping in touch and chasing up different things .she always answered my questions very helpful and supportive along with mark at wards in hythe would highly recommend

Mrs · 19 May 2023

★★★★★ 5/5

Trustpilot

Wards Walderslade

Kieran at Wards Walderslade made our moving experience ALOT easier! Was so helpful and very efficient, always went the extra mile for us and just overall helped us a lot!

Mr · 22 November 2021

★★★★★ 5/5

Trustpilot

Property Purchase through Wards

We recently purchased a property through the Strood Branch of Wards. Abbie dealt with our purchase and was really professional, helpful and friendly would definitely recommend Wards and in particular Abbie - Thank you!

Jayne · 11 February 2021

★★★★★ 5/5

Trustpilot

We had a great experience with Wards…

We had a great experience with Wards Simran looked after us from the beginning. She showed us to manyProperties so knew exactly what we were after. She knew our house was just what we were looking for so called us and made sure she got us a viewing straight away. She made the process so straight forward and was an absolute pleasure to deal with! Would highly recommend! Beth & Jay

Beth · 22 October 2022

★★★★★ 5/5

Trustpilot

If only it were always like this ...

I haven't written a Trustpilot review before but felt compelled to this time. I bought a period industrial property converted by Quinns, which is absolutely stunning. The design and finish are of a very rare standard. But best of all was the agent, Jessica Williams. She was full of energy and enthusiasm, a pleasure to deal with, 100% efficient, and always completely straight. I have bought and sold a lot of property, and it's usually a process full of stress; but this one was so smooth and painless.

Michael · 8 July 2021

★★★★★ 5/5

Trustpilot

Got our keys to our first flat today…

Got our keys to our first flat today thanks to wards and I wanna thank Lee from wards for a great experience and making sure everything run smoothly for us! Great service! Thank you!

Jessica · 3 February 2021

★★★★★ 5/5

Trustpilot

Amazing service, very quick sale and brilliant price.

I asked 2 estate agents to come and value our house. The first estate agent valued the property at £180,000 to £190,000. The second estate agent was Wards from the Ashford, Kent Office. They were shocked that the previous estimate was so low and suggested we would easily get £220,000 and probably more. For this reason we decided to go with Wards. The property went live on Rightmove last Wednesday evening. Viewing on Saturday had 7 different people. Today Monday another viewing. We have had four offers ranging from £215,000 to £230,000. We have decided to take an offer of £225,000. This is amazing. I cannot believe that the property has sold so quickly and for so much more money than the first estate agent estimated we would get.The service has been outstanding and I would have no hesitation in recommending Wards.

Judith · 5 July 2021

★★★★★ 5/5

Trustpilot

Amazing service from Emily Boyle

First time landlord. Emily Boyle dealt with my case and was absolutely brilliant. She explained the entire process very clearly, and always kept me informed. Whenever I would reach out with questions, she was extremely prompt and professional with her responses.

Abraham · 3 October 2024

★★★★★ 5/5

Trustpilot

House purchase

Ward's was great service from start to finish. Looked at the property and went back a few times asked questions got answers back same day. Shahla & Hannah at Faverham wards was fantastic nothing was to much trouble made us feel at ease big Thank you

Trudy · 9 July 2024

★★★★★ 1/5

Trustpilot

No ethics, Wards at Hythe

Accepted our offer on a property in Hythe, confirmed by email the vendors had accepted and it had been taken off the market.Then accepted another offer from buyers 2 days later. Now it appears that you can buy a propertythat's not even being marketed!I really think Wards need to refer to their conformation email that the offer had been accepted by them and the vendors and the property had been removed from the market. Also as far as the other buyers chain being shorter, well, how do you get shorter than no chain? Just be honest please!

Ron · 26 May 2021

★★★★★ 4/5

Trustpilot

Covid19 has made things very hard I…

Covid19 has made things very hard I would like to thank Nick,Charlotte,Becky,Tom and Julia for all the help in selling my flat in what has been a very stressful time a great job thanks

Clifford · 29 November 2020

★★★★★ 5/5

Trustpilot

Happy buyer

As a Buyer of a house not really knowing what’s what Judy and Ali from wards were fantastic I was getting regular updates from Judy even out of office hours due to my work times regular emails and some real support when things didn’t go to plan along with the branch manager Darren who personally called me to explain what he was going to do to help get things sorted thank you again Judy Ali and Darren

Adam · 19 November 2021

★★★★★ 5/5

Google

Blaine and Brendon from Wards Barnehurst were amazing in helping us (first time buyers) go through the process of buying our property. Would strongly recommend!PositiveProfessionalism

Lewis · 14 June 2022

★★★★★ 5/5

Trustpilot

Wards of Barnehurst are a fantastic…

Wards of Barnehurst are a fantastic team. From Brendon that came to first value the property to Connor in the office and a special mention to Debbie Brewer who kept the chain informed. I want to thank you Debbie Brewer you are amazing

Customer · 28 September 2023

★★★★★ 5/5

Trustpilot

When people say knowledge is power

When people say knowledge is power, this is extremely true when it comes to Tony and Laura in Lettings.When I first met Tony at my property he had over heard another agent informing me of wrong information as this was going to benefit them and not myself. Tony stepped in and confronted them while correcting them and stating the corona virus act that came into force last year the other agent was unaware of this. From this moment I had made up my mind with who I was looking at instructing. I had even cancelled the remaining appointments from later in the day.While speaking with Tony he was extremely informative from explaining my duties as a landlord to what certificates were needed to rent the property out. The process was made easy as Wards was able to arrange this for me.When the viewings started taking place Laura and Tony both kept me updated including an insight to who was viewing, what they did and when they was looking at moving. Once we had interest I was able to make a choice of applicants that I was able to proceed with.Letting a property is not easy or straight forward until you meet a team like Tony and Laura. Between them there wasn’t a question they wasn’t able to answer. Being a first time landlord you want to try and know as much as possible. The entire process was made to look simple but I understand that there is a lot that goes on behind the scenes that is carried out by the team to make sure this was completed as smooth as possible.I am truly grateful for the hard work, knowledge and professionalism that is conducted by both of them.

RM · 20 April 2021

★★★★★ 5/5

Trustpilot

Exeptional service.

From start to finish the service given by the 2 Marks and Darren in the Hythe office could not have been better. We had good advice about price and marketing which resulted in a quick sale at the asking price. The buyers pulled out and within a week we had new buyers at the asking price. The process thereafter was beset by problems none of which were created by Wards of Hythe. Although progress was slowed down by others the determination and negotiating skills of Mark, Mark and Darren resulted in the sale being completed. It is right to highlight Darren in this regard. In conclusion it was a pleasure to work with Mark, Mark and Darren from Wards of Hythe. I have no hesitation in recommending their services.

MR · 18 April 2021

★★★★★ 1/5

Trustpilot

For the love of god, do not use....

I think one star is a bit generous to be honest but unfortunately, you can’t give any less. Our experience with wards selling my property was a massive joke for the amount of money they eventually earned from us. Firstly, unlike other agents...you sign into a contract to market your property for x amount of weeks and you cannot market your property with anyone else during this time. So once you realise they are terrible after they’ve reeled you in and you’ve signed, you can’t even put it up with another agent. The gent who initially came round to value our property talked a good talk. He knew his stuff, his sales pitch was on point and to be fair, he done his job that day. What was offered beyond that point, never materialised. Trying to get someone to answer the phone or return your calls at the gillingham branch was nothing short of a joke! It took 3 weeks to put the property on Rightmove. I had no for sale sign initially, (out of personal choice) so nobody know the house was for sale! We had a few ‘suspicious’ viewings, one from a wards employee funnily enough! (I wasn’t born yesterday) who’s feed back of why she would not be putting in an offer was based upon information she would’ve had before she even viewed. Basically, they get people to view it for the sake of viewing just so they can say, ‘you’ve had 5 viewings in one day, so we’re doing our job amazingly’ when in actual fact, none of them were ever going to buy your house because they weren’t real buyers. They give you the option to use an agent for viewings, or you can show the property yourself. Well firstly, I’m paying YOU 5 grand to sell my property and I’m no professional so you go ahead and work for what I’m paying you for. Which would’ve been great had they have actually managed to sell our property from doing the viewings themselves! Once finally on right move, there were several mistakes that had to be rectified and the write up was basic and boring. They didn’t care about selling our property, they knew the property would sell its self with little or no work involved for them. On one viewing, the agent gave the wrong asking price to a potential buyer, pricing it 10 grand OVER!! No wonder they didn’t put an offer in! It was only when I asked for feedback the the mistake was even noticed! On another occasion, the viewing was was scheduled for 2pm. Admittedly, the viewer did turn up 15 minutes early, but then who doesn’t? The agent on the other hand, turned up at 2.10 AFTER we had shown the viewer round ourselves and she had left at this point! Baring in mind that this agent had also never viewed the property himself so would have had to have a look around prior to showing anyone else around. Perhaps this sounds somewhat petty, but when you are paying a company 5 grand for a service they don’t come close to providing, it’s far from petty. We refused to use the agents to show our property from this point forward and technically sold our own property. Once sold, it was a constant chase and battle for EVERYTHING!!! I swear, somebody should’ve been paying me a wage for the work I put in! They prolonged everything and our solicitor was constantly waiting on the agent to do things. I asked continuously to have the for sale sign removed from our property which never happened and we ended up having to remove it ourselves. I could go on and on but I’m conscious of wasting my own time because people will view the positive reviews (god knows how there are any) and go for it anyway. I would’t recommend wards to sell a Barbie dreamhouse on Facebook marketplace, never mind your own property! If you want to sell your house and not be out of pocket, use a real agent and not just a familiar household name.

Carly · 16 April 2021

★★★★★ 5/5

Trustpilot

Emily and Ashley are fantastic

Emily and Ashley are fantastic. They have just helped us buy our first family home and were nothing but supportive the entire time. Always on the end of the phone, they gave is great advise and always pointed us in the right direction.Highly recommended.

Brad · 1 August 2024

★★★★★ 5/5

Trustpilot

Nick from the Ashford branch Office was…

Nick from the Ashford branch Office was knowledgable and very professional he explained and answer all our concerns and I’m pleased that my property is being sold through wards . Good job Nick !

Don · 20 October 2020

★★★★★ 5/5

Trustpilot

I’ve used Wards twice now to sell…

I’ve used Wards twice now to sell houses. Both times the service has been very professional and my expectations exceeded. First time, my house sold within 2 days, second time within a week. During the second sale, we were in lockdown due to covid and the steps taken all round were fantastic to keep everyone safe. I also used Wards recommended solicitors instead of my family solicitors who I would usually turn to (due to lockdown and their local location)...they were also fantastic, very efficient and much cheaper. Turn around from start to finish was approximately 6 weeks. I highly recommend Wards and their recommended solicitors.

Gemma · 30 March 2021

★★★★★ 5/5

Trustpilot

Ashleigh was incredible

Ashleigh was incredible, pulled things together for us and literally went above and beyond any sort of service I’d ever expect to receive. Couldn’t rate her highly enough!

Lauren · 22 December 2021

★★★★★ 1/5

Trustpilot

IS COMPANY LOST ME OVER £ 10,000 IN…

IS COMPANY LOST ME OVER £ 10,000 IN RENT DUE TO COMPLETE INCOMPETENCE,THEN HAD THE AUDACITY TO TRY AND LIE TO KE SAYING THE STAFF MEMBER WHOM HANDLED MY CASE WAS INEXPERIENCED !AS A FORMER REGULAR LANDLRORD / CUSTOMER THIS IS QUITE FRANKLY INEXCUSABLE WHAT WAS ONCE A VERY RELIABLE SERVICE HAS FALLEN APART,LITERALLY DO NOT TRUST THE BRAND NAME.ITBIS ONLY AS GOOD AS THE STAFF EMPLOYED AND IN THE CASE OF WARDSABSOLUTELY SHOCKING SORRY TO BE THE BERER OF BAD NEWSIM JUST TELLING IT LIKE THE WAY IT IS.

Keith · 26 March 2021