Wards Bexley reviews

★★★★★ 5/5

Trustpilot

Renting through Wards

Matt was efficient, organised and friendly as I wanted to rent my house ASAP. I am confident this will be a success now the paperwork is in place and look forward to having a good relationship with my tennants.

Customer · 25 July 2020

★★★★★ 5/5

Trustpilot

Great service by our sales progressor.

I was impressed by the way that our sales progressor - Debbie Brewer, was liaising with both sides on a regular basis right up to completion. Selling was quite stressful but Debbie really made an effort on our behalf, she was the one thing we could rely on throughout the whole process. Thank You Debbie.

Jerry · 13 January 2023

★★★★★ 4/5

Trustpilot

Had a long difficult sale

Had a long difficult sale, but Sally Bryant helped us through the process. She constantly updated us and kept the chain together with her hard work. Thank you to Sally and the team in branch.

Simon · 29 April 2021

★★★★★ 5/5

Trustpilot

Tony and Laura was extremely helpful…

Tony and Laura was extremely helpful throughout the whole process of renting a property. They were responsive and provided a quick turn around. They made everything easy and both was a pleasure to deal with.

Jodie · 27 April 2021

★★★★★ 1/5

Trustpilot

DO NOT USE THIS COMPANY

Arun Estates Ltd - Wards - Etc.DO NOT USE THIS COMPANY - I'd like to leave minus stars!Pressured to use their contractor pre-let, Cost £3500 for work including paint white walls... white, apparently essential. (I now realise this was a particular shade of white, making it costly to use any other contractor for touch ups). Turned out to be poor work, damage, negligence, did not cover an outlet pipe when removing dishwasher (or inform us) causing water damage and wasted Gas when they left the heating on full for a month cost a further £1250.Agent said nothing to do with them, then day before let told us a further £2100 required, all things we had asked about before. We decided to cancel at that point, so they ignored us and let them move in anyway writing an official letter saying we'd agreed to this extra work when we hadn't. That's £6850 before the tenants moved in and we haven't started on the fees yet...What the £200 a month on Management gave us from then on was a very poor email forwarding service asking for more money for damage caused by the tenants.Despite us providing scientific evidence and having lived there for 10 years, we were told to have part of our house may need to be demolished to uncover the cause because the tenants would not be honest about it. That would have cost £20,000 upwards.Plus deliberately Blind Copying in a fake email address so they could use their own contractors despite us saying none of their staff or associates were allowed unsupervised in our property.We were told Electrical Certificate not required, then when they realised we were no longer going to let, we were told we had to have the cert at the last minute when it was impossible to organise. We had to investigate ourselves to discover that is was not required for our current let which was ending.And on, and on, either completely incompetent or incredibly deceitful and malicious, possibly a mix of both.From 14 months we have ended up with less than a third of our mortgage covered and we haven't stopped spending on clearing up yet.Tenants have now departed and even more obvious damage has been found and the Agents are still trying to cover up for them.They have damaged a Bannister we were forced to install after only 3 months, we found our bedroom door in the garden behind the shed with chunks missing and a very poor replacement job, signs of breaking into front door, large items left behind, light fitting changed without permission, tree felled without permission, reluctantly paid for pond to be filled in which they prevented then totally messed with and ruined, and on and on.We believe they are covering for the tenants in order to let them again and not disclose to the new landlord the damage caused!They have not presented their file to the Ombudsman after nearly a month, stop replying to further complaints, and still blind copying the false email address... unbelievable.This isn't even everything we've had to deal with.Rotten to the core.We will never let again so that's one less property available to rent. We realise it is only a few tenants who are like this, but it's our first experience, and it's been very costly and soul destroying.Bumping this up to say that there has been dishonestly at every level, every response to our complaints has been absolutely laughable. Totally untrustworthy Company at every level and laws need to be changed to prevent customers being treated in this manner!

Andy · 4 November 2021

★★★★★ 4/5

Trustpilot

Debbie Ludgate

Despite bad luck with first 2 buyers wards worked very hard to ensure a sale went through at a good price. Debbie Ludgate was like a terrier in making sure the sale was completed as efficiently as possible

Karen · 21 March 2024

★★★★★ 5/5

Trustpilot

Desperately looking for a new house

I have been looking for a house for a while with not much luck in the current market. Natalie and Gary at Wards at Gillingham have been fantastic in arranging a prompt viewing on a place I straight way liked and put a offer on. They have been very polite and helpful in the whole process and kept me informed about the progress. I am really happy that my offer was accepted and I’m waiting to move in. They have been brilliant all the way and keeping me regularly updated. Thank you

Ms · 26 October 2021

★★★★★ 5/5

Trustpilot

Can’t thank George and the team at…

Can’t thank George and the team at wards enough for helping me ,find , lease and move into my new apartment. The service was quick and efficient and I would highly recommend.

Dena · 25 October 2021

★★★★★ 5/5

Trustpilot

Excellent service from all staff…excellent service from all

Excellent service from all staff especially Gary Snedden manager and Michael Gillingham and Kim Batchelor and Paige Would instruct them again if I need to

Mary · 3 October 2022

★★★★★ 5/5

Trustpilot

Erica Kacikova from Wards

Erica Kacikova from Wards, MaidstoneErica from Wards is friendly and professional.She is very thorough and detailed, having given me lots of information and tips on how to setup tenancy for my property.She helped me with forms and internet-stuff, spending her time to show me through some difficulties.Thank you Erica for making this happen

Willy · 23 February 2023

★★★★★ 5/5

Trustpilot

Lee and Emily from Wards Ashford

Lee and Emily from Wards Ashford Lettings have been brilliant form start to finish. They are very professional to deal with and I would highly recommend if you want to let your property. They have helped my partner and I with our first letting from the beginning, made sure we had all the correct paperwork in place right through to the end with key handover. They are both very polite, friendly, and always happy to help. They are quick to respond on emails & calls and nothing is too much if you need any help or questions. I wouldn't hesitate to recommend them to friends, family and other landlords.

Chloe · 15 October 2021

★★★★★ 1/5

Trustpilot

Such an awful experience from such an…

Such an awful experience from such an upstanding and reputable company - the estate agent, Tania, that just showed me a flat in Greenhithe was one of the rudest individuals I’ve ever met in my life. I’m not even sure she’s an estate agent? Absolutely rude and unprofessional. You should not have people of this poor character representing your business.

Caroline · 14 May 2022

★★★★★ 5/5

Trustpilot

Our house sale with Wards at Walderslade.

Wards at Walderslade went above and beyond to help us move and when we wanted to go. I would definitely recommend them from start to finish they done it all so well. Kenny Kim Adam Aimi Sam & Sharnie all done so well for us. Thank you all so much. Kim & Dave. Xx

Consumer · 10 January 2023

★★★★★ 5/5

Trustpilot

Outstanding!!

Our experience with Wards has been an absolute pleasure. Selling our beloved mum and dad's house after 55 years with all its happy memories was always going to be hard, and Clare McDonnell hit just the right note from the minute she came to meet us. She was kind, practical and realistic and our confidence was not misplaced since we sold after our very first set of viewings. The whole process has been smooth from start to finish with the help of Kim Batchelor our personal Sales Progressor who works behind the scenes to ensure that the process is as straightforward as possible. We have been kept up to date with any developments, valuations were carried out promptly by third parties and the recommended solicitors have been spot on too. Whenever I have had cause to call, everyone I have dealt with has been helpful and knowledgeable so a thank you to the whole team at Gillingham - Gary, Prince, Jenny, Michael and Natalie - all of whom have been able to answer my queries efficiently and quickly.I cannot recommend Wards highly enough, thank you everyone involved - you've made an emotionally difficult process as pleasant as it could be.

Geraldine · 21 September 2021

★★★★★ 5/5

Trustpilot

My 50 years of dealing with Wards

I have been dealing with Wards since the 1970s when I purchased my first house. Since then they have always looked after my house buying, renting and selling needs all in a super efficient manner. I am actually selling a property with them at the moment and it has been a very smooth process being guided by Graham (the manager) and Grace who will liaise with you throughout the sale. I cannot recommend Wards highly enough if you want a smooth professional service.

John · 20 September 2021

★★★★★ 5/5

Google

Thank you for finding me my perfect home they did not just send me to any house really matched my requirements very professional and would highly recommend - would like to personally thank Ann and Geoff

Manpreet · 16 April 2024

★★★★★ 5/5

Trustpilot

The team were great Walderslade Branch

The team were great. I dealt with Kenny and Sam for get the property on the market. Then Kim with the sale.The team were fantastic during an extremely stressful time! Thanks

Finn · 11 November 2021

★★★★★ 5/5

Trustpilot

People make the difference!

Maria and Nadia helped with letting of my flat at short notice, dealt with efficiently and made the process an easy to deal with experience. Would recommend Wards Ramsgate Lettings in the future.Thanks Maria and Nadia

R · 27 October 2020

★★★★★ 1/5

Trustpilot

Would never use Wards again.

The agents were polite enough initially. I had signed the lease and agreed with the landlords handyman to meet at a future date for some work to be done on the property. He wasn’t happy about this so he went in the next day without agreement.My partner went to the house at a later date to find it had been flooded. The handyman left the shower running, spraying out of the bath. I contacted Wards, the letting agent. They stalled for a week then finally said; “it’s your problem, you signed the lease.”Very Disappointing. Would never go to Wards again. The property also had fleas.

Joey · 4 September 2021

★★★★★ 5/5

Google

Really enjoyed working with the Wards Barnehusrt, marketed our property really well. Communication was really good. Good support team. We really look forward to working with them again.

Tolu · 16 April 2025

★★★★★ 5/5

Trustpilot

Big Mark and Darren have been fantastic…

Big Mark and Darren have been fantastic estate agents in our hunt for a property in the area. We were made to feel very confident and given a lot of useful information about the area and available properties--both pros and cons- and how to go about thinking about what we wanted to buy. We have had excellent advice from Big Mark and Darren and will feel very confident in using Wards at Hythe to find and buy our property here. Thankyou Big Mark and Darren!

Jackie · 17 August 2021

★★★★★ 4/5

Trustpilot

Landlord claim against tennants deposit.

We used WARDS to fully manage our rental property. The elderly tennant had never caused any problems. However, between Aug 20 and Apr 21. Her breached tennancy by chain smoking in the place and letting his birds fly around the property. Jan 21 no inspection done due to covid. The property was a complete mess & reeked of tobacco & other 'things'. Helen ROSE at WARDS was exceptionally helpful in getting us through the process of claiming against the deposit & managed to secure it for us in full. There are other service issues I need to take up with WARDS, but this element of the problem was handled very professionally by someone who is new to the role.

Jon · 16 August 2021

★★★★★ 5/5

Trustpilot

Very good experience

Our experience with Wards during and after our sale through to completion was very good. Staff were helpful and informative. We had a dead line for completion which was met due to Kim’s constant contact with solicitors and the buyer, she made it happen and we are grateful to her for that.

Fiona · 6 April 2024

★★★★★ 5/5

Trustpilot

After meeting up with Abbie

After meeting up with Abbie, she listened to us and then gave her input from her valuable experience. We progressed to a sale and also used wards to buy another property. Anuska took over the finalizing and mediation of sale and buying of our next property. 10 out of 10 for them and all the others that I have not mentioned that go out of their comfort zone to help out. Thier commitment to thier company surpasses expectations. Respects and regards. Dave and alison

David · 1 August 2021