5/5
GoogleI would like to thank Tony Hodges and his team at the Welling branch for assisting me and my husband with the purchase of our first home. They were extremely helpful and never failed to go the extra mile.
Trusted Agent profile · Bexley
Robinson Jackson Welling reviews in Bexley
★★★★★
446 reviews across 2 platforms
146 Welling High Street, Welling, DA16 1TJ, Bexley, DA16 1TJ
Robinson Jackson's office in Bexley, at 146 Welling High Street, is rated 4.0 out of 5 across 446 reviews on two platforms, including 223 Google reviews rated 4.8.
Reviews
Every review we hold for the Bexley office, from every platform, shown as written. First names only.
Google5/5
TrustpilotSittingbourne branch- Incredible from…
Sittingbourne branch- Incredible from start to finish. Sam was professional, helpful and went about and beyond for us. House was under offer really fast and updated us throughout the whole journey. Thank you so much.
1/5
TrustpilotHorrible
I had a difficult experience with the Belvedere branch.
5/5
GoogleOur agent was James Kamara. Absolutely brilliant service. Made the renting process stress free. Everything was done quickly just as we asked , since it was first time renting with an agency explained everything very clearly. Superb service.
1/5
TrustpilotSwerve!
Really inadequate and incompetent service from these guys. From a tenants point of view, they will forget about you as soon as they have your money. We did not receive an inventory until after we moved in and for which after emailing several times to highlight some major issues, never once heard back from anyone. In short, it was a huge mistake to go with Robson Jackson; but such mistakes are there to be learnt from. Don’t make the same mistake we did! The woman who showed my partner round failed to highlight there was no fridge or freezer, that the electric meter is on a stick (in 2021!?) there is damage to the property as well as previous tenants belongings which would lead to the obvious conclusion that the property was not professionally cleaned before hand. All in all, this move has become a total nightmare and one that I wish we had not had made. We had been let down by several other agents before hand but I would encourage you to do your research and find a better set of agents who can offer you basic support i.e: courtesy to at least respond to your emails!
1/5
TrustpilotStrood branch are hopeless
Strood branch are hopeless They advertise a property's on website you call straight awayThey have a list of reasons why you can’t view You say I have sold cash in the bank they say it’s 10 days before you can viewI guess unless you want a mortgage with them they don’t careStrood seams to be run by youngsters who haven’t got a clue and property Or customer service Feel sorry for the people selling they don’t know that people want to view and are turned away because it doesn’t suit them to show property They were just as bad 20 years ago
5/5
TrustpilotFantastic service provided for the…
Fantastic service provided for the selling of my mum's property. Ben and the team ensured we were kept up to speed throughout the process from start to finish.
5/5
GoogleI used RJ Welling branch as I bought a property from them. They were friendly, helpful and professional. As it was my first property I was buying I was unsure of the process. They explained everything to me. I was kept updated via email/telephone. I recommend their services to anyone thinking about buying a property.
5/5
GoogleWe have had excellent service and support from R&J from the sales team as we were looking to sell our property - Scott, Tony and Anthony doing sterling work. Then we had excellent service from the After Sales team, and when there was potentially a major hiccup about to befall us, Adele took control and was emailing and phoning left, right and centre to ensure the chain pulled together and exchanged preventing the potential collapse happening. Thanks to all involved and we would recommend R&J to anyone who is looking to buy/sell a house in this area Andy and Lesley
5/5
GoogleWe recently sold our house through Robinson Jackson. The professionalism of the whole team made sure the process ran smoothly from valuation to completion. We ran into a significant last minute problem which was very stressful and could have jeopardised the sale. This is when Tony Hodges really stepped up. He was a very knowledgeable and calming influence and liaised between ourselves and our buyer to achieve a compromise which fairly suited both parties and ensured the sale proceeded to completion. We wouldn't hesitate to recommend them. Thank you also to Scott, Tony M, Anthony and the rest of the team at RJ for a job very well done! Karen and John.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleGreat experience viewing flats with Sue. Extremely friendly, knowledgeable, and eager to help. Really appreciate it.
5/5
GoogleGreat viewing experience with Ella. Easy scheduling, on time viewing, helpful assistance during the viewing.
5/5
GoogleVery, professional, reactive, and pleasant team. I will recommend them to anyone who is looking a place to live without having the stress of dealing with multiple tasks. James and his team did a wonderful job
1/5
TrustpilotHanged up when tried to enquire about a letting
I merely called to enquire about a property for the employee whom I was speaking to, to just hang on me when I just wanted to say "OK, I think nobody will cancel the block viewings I will try again" which I didn't even manage to utter as she rudely hanged up on me! Poor treatment of customer...I've never experienced such thing...
5/5
Trustpilot5 Stars for RMJ Sittingbourne
This review is regarding Robinson, Michael & Jackson in sittingbourne (part of the Robinson Jackson group).This is the second time I have used them to sell my property and have again received the same fantastic service. From start to finish they have been great. Very proactive and understand what a ‘sense of urgency’ is. They qualified the buyer well and ensured everything was in place before the stamp duty holiday ended.I have no issue in recommending the Sittingbourne branch of this Estate Agent.
1/5
TrustpilotThe worst of the worst. please do not use
Wow. Why did I not read these reviews before using them. I have basically had the sameexperience specifically with Robinson Jackson Lettings. Ellie, who I have met sounded so promising at the beginning then everything was just a BIG mess, they dont update you, late viewings, they even tried to put in a dodgy tenant just to get rid of my property! Not to mention they charge one of the highest monthly fees 14% including VAT and the highest moving in fee of over £1000 not even including the contract. The worst is they moved in a tenant without doing an inventory, very dodgy and they obviously do not care about your flat and its contents. Filed a formal complaint today. Please do not make the same mistakes that I have done. It is very stressful.
1/5
TrustpilotWill never use again
Used Robinson and Jackson to rent my flat, at first they were very polite and informative. As soon as the flat was rented all communication stopped and it became clear they just wanted the money and had no interest in customer service.Any repairs that were needed they just demanded money with little explanation of what the issue was.When I wanted to claim my property back from them they were very slow and unhelpful. Then after the contract ended and all fees were settled, they sent me a bill for £160 stating that emergency boiler repairs had been needed six months ago but it hadn't been added to my account. I wouldn't have authorised this as my family member is a boiler engineer. Very poor communication.The whole thing was a shambles from start to finish - will never use again.
1/5
TrustpilotImpossible to get viewings
Impossible to get viewings. I have lost count of the number of times I have received a property alert and called Robinson Jackson, only to speak with someone who says they'll have someone call me back 'right away' to arrange a viewing. They never do call back, and when I call back 30-60 minutes later I get told viewings are full. I don't understand how people are being offered or getting priority viewings and what more I can do to view one. I'm actively making offers on properties, have provided them with all of the information they need about my circumstances and it's made little to no difference at all. Shocking service. Don't care about buyers one bit.
5/5
GoogleI have been very happy with the service provided by Robinson Jackson Welling They have always been ready to answer any queries I had and the purchase of my new home has run smoothly. I would definitely recommend them to friends and family.
5/5
TrustpilotDealt with Sam in the Sittingbourne…
Dealt with Sam in the Sittingbourne Branch, always happy to help and quick to come back to me.
5/5
TrustpilotBrilliant team and amazing job
Brilliant team and amazing job. They have been so helpful and very professional. Great communication and supporting throughout the sale and purchase. This is my second time using their service and would definitely recommend to others! Biggest thank you to all of the team !
1/5
TrustpilotFull of talk, no actions..
Exactly as the title says.. They will promise you the world until you sign with them. After that, you are prisoner of their incompetence. No proper communication, no sales skills what so ever. And most of all, full of excuses, to cover their lack of market knowledge. Everybody can sell a cheap house and that is exactly what they want to achieve. A cheap sale, pocket their undeserved commission, and go on to the next victim. I suggest you find an online agent and try and do the viewings by yourselves.
1/5
TrustpilotStrood branch dreadfull.
Strood branch dreadfull.They bang on how good they are all they want is you to sign up to sell with them.I wanted to view a property with them Nancie said it was 10 days before we could see a property. I said I would like to buy and sell with same agents. Funny they could value our house following day. Wrote a letter and delivered by hand saying what I was looking for no response Then find 2 suitable bungalows ask to view was told 10 days before I can view.Found a 3rd property e mailed Nancie twice does not even reply.I guess the sellers fee must be £5000+ and people are marketing property with them and have no idea they are making them wait 10 days to viewDecided no point even looking with this company anymore.We have sold our property via Ewe move fantastic service from first phone call sold in under 48 hours
5/5
GoogleIncredibly professional, efficient, friendly and hard working. They took all of the stress out of selling my mother's house in Welling, achieving a prompt sale at higher than the asking price. I couldn't be happier, no drama, just results.
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Questions about Robinson Jackson Welling
How many reviews does Robinson Jackson Welling have?
Robinson Jackson's Bexley office has 446 reviews across two platforms: 223 on Google, 223 on Trustpilot (across the whole business).
What is Robinson Jackson Welling's rating?
Robinson Jackson Welling is rated 4.0 out of 5 across all 446 reviews, and 4.8 out of 5 on Google from 223 reviews.
Where is Robinson Jackson's Bexley office?
Robinson Jackson Welling, 146 Welling High Street, Welling, DA16 1TJ, Bexley, DA16 1TJ.
