Trusted Agent profile · Bexley
★★★★★
444 reviews across 2 platforms
146 Welling High Street, Welling, DA16 1TJ, Bexley, DA16 1TJ
Robinson Jackson's office in Bexley, at 146 Welling High Street, is rated 4.0 out of 5 across 444 reviews on two platforms, including 223 Google reviews rated 4.8.
Every review we hold for the Bexley office, from every platform, shown as written. First names only.
1/5
TrustpilotWorse experience of my life they let a…
Worse experience of my life they let a house out to me with human faeces down the toilet as well as a mouse/rat in the property where my kids have got I'll and so much moreThey didn't check the home properly before letting as there was underwear let from previous tnt I have all photos to back up
5/5
GoogleRobinson Jackson Welling have made our first time buying such an easy and speedy process. Would like to thank you specially Scott from the viewing right up until exchange as you been very supportive till whole process, it has been hassle free. Thank you to the team, Hazel a progressing departments for all the updates and suggestions.🙏🏻
5/5
GoogleWe would like to thank Sue Cooper for all her help and support within the chain. she is an outstanding Sales Progressor and without her expertise and patience we very much doubt the sale would have gone through....
5/5
GoogleGreat team at the Welling branch of Robinson Jackson, fast efficient and a huge thank you to Lilly, James and Wayne for their level of commitment and professionalism in dealing with our property.
5/5
GoogleI found all the staff very professional and knowledgeable keeping us informed at all times and always available to give guidance throughout our buying and selling process. Many thanks to everyone especially Tony.
5/5
TrustpilotBest Estate agent in area!
This is the third time we have used Michael Robinson and Jackson and each time they have been excellent. Sold our house(s) each time within two weeks, to buyers who were genuine.The sales progressor kept us informed throughout the sale(s) and pushed the buyers solicitor when required.Kept us informed by email and telephone.They are slightly more expensive than some but it’s a price worth paying in our opinion.Great service, great marketing and great staff (during this very difficult time).Thank you! (Once Again)
1/5
TrustpilotNot helpful at all
Me and my husband was trying to rent a property via Robinson Jackson, we found a property on Rightmove and called, the number on rightmove is their help desk and the lady there said she's putting us in contact with one of their agents but just didn't. After we finally started the enquiry, we were asked to provide our own credit own credit check and we have to put in sooo much personal info into a website we don't really trust. They also specified Experian identity to use for credit check which made the renting process so hard. We had to give up the property in the end.
5/5
GoogleFantastic viewing from Sue, really was informative and a great help!
1/5
TrustpilotAbsolute bell ends from the welling…
Absolute bell ends from the welling branch Tony and scott could manage the toilet ques let allow be management. How a company can have these 2 represent them is beyond me. Just shows the standards they have. See below not just me look at all the reviews and the sad thing is no one even above them cares. Be very careful as they also take back handers from property developers so they will constantly lie above properties and offer. Very unprofessional, very poor communication skills and will make buying your home a nightmare. Stay away from welling branch and try others if really desperate but believe me and the others who have written on here they are a disgrace. More like the chuckle brothers or dumb and dumber. The 1 star is way too high for this company. Buying a home is meant to be a pleasant experience and not a peasant experience. Shocking communication skills, no customer service skills, i am very surprised that the so called directors/partners conduct themselves in the same manner and there is a very poor complaints procedure. Customer reviews mean nothing to this company as if they did they would do something about the clowns they have in their welling office. I really hope no one goes through the experience i have with them and also i would urge you to put a review up so people can see how terrible they are. Most good reviews will be from people selling their homes but look at the one looking to buy?? They may advertise as they have the most properties but they forgot to state they have the worst service and no care attitude. Absolute disgrace which i can understand from the sales manager as he thinks he is a big boy with a promotion on the cards but if u promote someone like that to branch manager shows the quality you hire. I would have expected better from the Branch manager but his head is stuck up Scotts a*** and he is struggling to pull it out. For someone to take the time to write this long review imagine how much they must have pissed them off.If you do see a property you really like try other branches to avoid disappointment as i cannot comment on their services but welling is an absolute joke full of clowns who think they represent themselves and not the company who pay their wages.
1/5
Google18 Park View Rd, Welling Welling Rental Dept The only reason they have got such a high rating is because I cannot give them 0. Viewed two properties with them each time being shown round by a woman called Lily, each time we explained that we wanted a move because our current home had damp/mould issues and it was not pleasant, We liked the 2nd property 18 Park View Rd and decided to make an offer. Part of the process they gave you a form to fill out. On this form it asked for special requests, we specifically asked for guarantees that this property never had problems with damp, also asked verbally. We were told by the same woman there were no issues with damp. Got the keys on 26th Oct and started moving in gradually because of work. Finally moving in fully on 22nd Nov. To our horror in less than a week of fully moving in we had signs of damp and mould in two rooms which is slowly spreading. It is a property that they have had on their books for a period of time so they would have been well aware of all issues. BEWARE and trust at your peril
1/5
TrustpilotAbsolutely Rubbish
They were managing (fully managed) my buy to let property. 1. They found a tenant with lower than market price, but they said the tenants are excellent people. Once the tenant left, I realised they had damaged the property, left a lot of rubbish, they destroyed an arch in the garden, etc. 2. During tenancy, with high frequency I had to pay for Robinson Jackson's contractors to repair various things, repeatedly, e.g., the lock for the door to the garden, or toilet, leaking etc. Every time I paid for a proper repairmen, but the problems kept repeating. Every time I complained why these problems are repeating, they said the contractor (their own contractor) knows me and he would call me to explain, which never did!3. Once the tenants left, the money that I could recover for damages was much less than what I had to pay for Robinson Jackson to repair the damages. 4. Theft by their contractors: They contractor charged me, about £400 for arch, they sent me picture that they have installed it. Due to lock down, I did not personally went to look. However, when the new estate agent company (Your Move) sent picture of the garden, I noticed the arch is missing. I have been chasing Robinson and Jackson for months to get my money back, every time they say we do not work with that contractor anymore. They say they need to get hold of him to see what happened. Nowadays, it seems somehow they know I am calling them and they do not pick up the phone!
1/5
TrustpilotPlease for your own sake, steer clear
They quite literally could not be any more incompetent if they tried. It took them nearly a week to fix our boiler when we had no hot water. I should’ve known they weren’t going to be good when we showed up to pick up keys on our moving in day and they hadn’t even cut enough keys for the 3 of us. But in a nice cyclical nature, when my flatmate dropped off keys when we moved out, they had no idea we were moving out either.
5/5
GoogleThe process from viewing till we had the contract exchanged was very smooth and unexpectedly very quick. The staffs at Robinson Jackson( Scott and colleagues) and the solicitors( Cook Taylor and Woodhouse- Zara Wilkins), mortgage advisor( Nick) were fantastic in facilitating all the processes till the contract exchange. Very satisfied and would definitely recommend highly.
5/5
GoogleEstate Agents get a bad press but Robinson Jackson Welling deserve 5 stars particularly Tony Hodges who really pushed the sale through and was very helpful and professional throughout. Highly recommended.
1/5
TrustpilotNo deposit back after 15 days, rude staff
No deposit back after 15 days. Agent disputing false details missing and charging net curtain £20, sink plugs£5, to glue small carpet corner £20!! No receits provided just link to amazon. No proves for what they want money. Didn't refund me a penny, not even the agreed amount.Trust me they are the worst - Branch Rainham, Kelly manager. The management team never listen, never to get hold of for complaintsI had to go to tenacy protection scheme and now on process with OmbudsmanWorse agency ever
5/5
GoogleJames from Robinson and Jackson In Welling was very helpful enable me to move to my new property thanks Robinson and Jackson And the teams I’m satisfied Job well done.
1/5
TrustpilotCOMPLETELY UNPROFESSIONAL
I was the buyer of a flat marketed by them. They delayed everything so much, gave incorrect information about the lease and service charges, and mistakenly copied me in on an email from the manager to a colleague saying I was mad and to ignore me. I was mad in that I was mad about the lack of service or any professional standards at all, which nearly lost me a good buyer.
5/5
TrustpilotJust moved into my property and this…
Just moved into my property and this team Fel Chloe Xanthe Hollie and Janet helped me to move in with ease. Can you believe I had no stress. Thank you guys - I'm happy.
1/5
Trustpilot18 Park View Rd, Welling
Welling Rental Dept The only reason they have got such a high rating is because I cannot give them 0.Viewed two properties with them each time being shown round by a woman called Lily, each time we explained that we wanted a move because our current home had damp/mould issues and it was not pleasant,We liked the 2nd property 18 Park View Rd and decided to make an offer.Part of the process they gave you a form to fill out. On this form it asked for special requests, we specifically asked for guarantees that this property never had problems with damp, also asked verbally. We were told by the same woman there were no issues with damp.Got the keys on 26th Oct and started moving in gradually because of work. Finally moving in fully on 22nd Nov. To our horror in less than a week of fully moving in we had signs of damp and mould in two rooms which is slowly spreading.It is a property that they have had on their books for a period of time so they would have been well aware of all issues.BEWARE and trust at your peril
5/5
GoogleI completed on a purchase with RJ Welling last week. I must say that the whole experience with Robinson Jackson Welling from start to end has been fantastic. Scott showed us the property initially & he didn't try any pointless sales spiel - nice guy. Scott handled our offer & got back to me in good time & from that point onwards, it was mostly managed by Tony Hodges, who was very thorough & informative & constantly kept us up-to-date throughout. I found at no stage did I need to chase anyone at RJ. We also used their in-house Mortgage Advisor Caroline (who is brilliant) & her colleague Gary for Life Insurance+Mortgage Protection (who is also brilliant). I phoned the branch directly a few of times & also spoke to other RJ staff & they were always friendly & helpful & always passed on my messages. Overall I would recommend them, friendly team & just seem like an organised branch. I have dealt with other RJ branches in the past & generally have had good experience where applicable.
5/5
GoogleLilly has been really helpful trying to find me a property with regular phone calls but unfortunately my circumstances changed but I would of definitely rented through Robinson Jackson
2/5
GoogleDisappointed. It felt like they were working to get my buyer the best deal. I was advised to go along with whatever demands the buyer wanted or “I’d lose the sale” despite selling my house in 8 days. They were £8,000 under the asking price and Scott advised to accept with “no further reductions” ...but was then on the phone trying to get more money off For the buyer....reluctantly accepted and, once again, told by Scott that if they didn’t complete before the end of January, the further reduction wouldn’t apply.....when i pointed this out to Tony after the January deadline had passed, I was called “petty” and that I’d lose the sale.Just a long drawn out horrible experience. Can’t fault Anthony, he seemed to be the only one that listened and made sense. And hate to say or think this...but i was left feeling that if I wasn’t a single woman, they wouldn’t have spoken or dealt with me like they did. Over £5000 commission, I did most of the viewings and all that above.
5/5
GoogleI completed on a purchase with RJ Welling last week. I must say that the whole experience with Robinson Jackson Welling from start to end has been fantastic. Scott showed us the property initially & he didn't try any pointless sales spiel - nice guy. Scott handled our offer & got back to me in good time & from that point onwards, it was mostly managed by Tony Hodges, who was very thorough & informative & constantly kept us up-to-date throughout. I found at no stage did I need to chase anyone at RJ. We also used their in-house Mortgage Advisor Caroline (who is brilliant) & her colleague Gary for Life Insurance+Mortgage Protection (who is also brilliant). I phoned the branch directly a few of times & also spoke to other RJ staff & they were always friendly & helpful & always passed on my messages. Overall I would recommend them, friendly team & just seem like an organised branch. I have dealt with other RJ branches in the past & generally have had good experience where applicable.
2/5
TrustpilotNot good enough to warrant the commission charges !
5 Stars to Tracey in the progress department, THANK YOU for all your help and understanding with our sale, you were fantastic particularly when things got very frustrating. Keep up the good work, you are an asset to Robinson Jackson.If I was giving a rating for Robinson Jackson in general it would be a 2 Star rating, without Tracey I would have withdrawn the sale. I don’t believe we were given the best advice regarding our Buyer, and feel the commission we paid was too high regarding the service we received, I could have done the same myself. The house we was selling was chain free, empty, freehold and in a good location. We have sold two previous properties through Robinson Jackson and was happy with the service, hence returning, we also used the Solicitors they work alongside of, who proved to be inadequate, to the point we had to have the Solicitor working on our sale replaced with another! The Solicitor our Buyer used was also appalling, maybe it’s Solictors in general. At one point I received an email at 10.45 PM on a Friday night stating something regarding the property which caused me not to sleep, and being a Friday could not talk to anyone until the Monday! I never did receive an explanation as to why this was sent at 10.45 pm.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Robinson Jackson's Bexley office has 444 reviews across two platforms: 223 on Google, 221 on Trustpilot (across the whole business).
Robinson Jackson Welling is rated 4.0 out of 5 across all 444 reviews, and 4.8 out of 5 on Google from 223 reviews.
Robinson Jackson Welling, 146 Welling High Street, Welling, DA16 1TJ, Bexley, DA16 1TJ.
