Robinson Jackson North Heath reviews in Bexley

★★★★★ 2/5

Trustpilot

Not good enough to warrant the commission charges !

5 Stars to Tracey in the progress department, THANK YOU for all your help and understanding with our sale, you were fantastic particularly when things got very frustrating. Keep up the good work, you are an asset to Robinson Jackson.If I was giving a rating for Robinson Jackson in general it would be a 2 Star rating, without Tracey I would have withdrawn the sale. I don’t believe we were given the best advice regarding our Buyer, and feel the commission we paid was too high regarding the service we received, I could have done the same myself. The house we was selling was chain free, empty, freehold and in a good location. We have sold two previous properties through Robinson Jackson and was happy with the service, hence returning, we also used the Solicitors they work alongside of, who proved to be inadequate, to the point we had to have the Solicitor working on our sale replaced with another! The Solicitor our Buyer used was also appalling, maybe it’s Solictors in general. At one point I received an email at 10.45 PM on a Friday night stating something regarding the property which caused me not to sleep, and being a Friday could not talk to anyone until the Monday! I never did receive an explanation as to why this was sent at 10.45 pm.

Julie · 20 May 2019

★★★★★ 1/5

Trustpilot

Avoid like the plague

Avoid like the plague! Renting from them and they never send anyone for any problems. The last straw was today!! We have ONE toilet in the house between 3 adults, and the flush has broken, so we have no working toilet in our house! We called up Robinson Jackson and they didn't see this as an emergency and will be sending someone "probably" a day later. NO working toilet and it's not an emergency?? And get this... their solution? "Use a bucket" - I kid you not, the person at the branch suggested we use a bloody bucket as the toilet! I will be taking this matter to a higher authority, but this is just absolutely unacceptable!!

Shohan · 8 April 2019

★★★★★ 5/5

Google

Fantastic service, from start to finish at the Bexley Road, Erith. We decided to sell our Shared ownership property, and Garry and Dexter, sold the property within 3 days!! Much to our amazement as we were on a time limit with our purchase. They vetted the buyer spot on to make sure they could proceed. It was then handed, to Jane Wilkinson, who chased the solicitors, Orbit, everyone, until completion. She held my hand right through our first property sale. Fantastic service, and I highly recommend them. They delivered the service, professionalism, and efficiency we need to get the deal done. 5 Star!!!

Nicola · 10 November 2018

★★★★★ 1/5

Trustpilot

Absolute cowboys - Don't care about you as a customer - Just after maximum income they can make

Absolute cowboys - Accepted my offer on a property and just when I filed mortgage application and set everything in motion with lender, solicitor and others involved, these dudes came back asking to up the offer amount, not once, not twice but thrice till I decided to pull out of the deal. They clearly don't and wont represent your interest and all they care about is the max return they make on a sale. It's my first property and these sharks just tried to kill my dream of buying a dream home... their loss as other options have now come up. I have always heard several bad stories about sales/letting agents and this first time experience has just confirmed everything I hear about them. Wish I looked on here before even venturing into this whole sad ending rubbish. I know not to deal with Robinson Jackson in the near or distance future.

Ola · 15 October 2018

★★★★★ 5/5

Trustpilot

Fantastic service, highly recomend.

Fantastic service, from start to finish at the Bexley Road, Erith branch. We decided to sell our Shared ownership property, and Garry and Dexter, sold the property within 3 days!! Much to our amazement as we were on a time limit with our onward purchase, they delivered on everything they said on the valuation. They vetted the buyer spot on to make sure they could proceed. It was then handed, to Jane Wilkinson, who chased the solicitors, Orbit, everyone, until completion. She held my hand right through our first property sale. Fantastic service, and I highly recommend them. They delivered the service, professionalism, and efficiency we needed to get the deal done. 5 Star!!!

Nicola · 11 October 2018

★★★★★ 1/5

Trustpilot

Avoid this agency at all costs

Avoid this agency at all costs. They seem eager to please at first but the minute you're tied in they will cause you hours of stress and misery. We were told numerous lies at and following the viewing - whatever it took to get us interested. None of the cleaning/work previously discussed was done before the move in date and it has been like pulling teeth to get anything done ever since. Like some other reviewers we spent hours doing this work ourselves as a result. Staff seem completely uninterested in the welfare of tenants or the condition of the property.

MarchHare · 21 August 2018

★★★★★ 1/5

Trustpilot

Totally time wasting!!!

Totally time wasting!!!I stoped my work and went to see 1 of the house they are selling,l did like it and same day l dropped offer and they accepted my offer;it was Friday afternoon...they asked my paperwork’s and solicitor letters etc...but it was weekend and l got contacted with solicitor on Monday morning and get it ready mortgage letters and bank statements...but guess what??They called Tuesday morning and said;l was late and someone gave better then my offer and they have to cancel it???is that joke...???If you want more money why did you accept my offer??If you accept it why are you trying get more offers??TOTALY TIME WASTERS Sorry...

Route · 7 August 2018

★★★★★ 1/5

Trustpilot

Rochester/Strood branch RMJ estate agents

Arranged a viewing in Rochester with Robinson Michael Jackson,hadA viewing confirmed by text for Saturday afternoon,we were at the property 15mins early,needless to say no one turned up or phoned,We phoned them palmed off with I don’t know where he is and He is not answering his phone,while we were waiting looked on their web page suddenly the house we were supposed to view is miraculously sold subject to contract,dreadful behaviour no wonder people are flocking to online agents.

Beeco · 4 March 2019

★★★★★ 5/5

Trustpilot

High recommendation for RJ

RJ find our tenants and manage our flat. We receive regular updates and bi- annual photos of the flat. Our tenants have always been happy, kept the flat in good order and paid their rent in full and on time. Any issues are dealt with in a swift and efficient manner by RJ. I would highly recommend them as agents.

Samantha · 14 January 2023

★★★★★ 4/5

Trustpilot

After signing up to Purple Bricks to …

After signing up to Purple Bricks to sell our house which they failed to do we decided to use high street estate agent. R.J sold our property within 4 weeks of it being on the market. Good communication throughout the sale and onto exchange of contracts.. Only reason haven't given them 5 stars is the amount of money they charge but did get a fixed fee instead of a percentage and they were cheaper due to this than other local estate agents in the area.

Tanya · 17 January 2018

★★★★★ 5/5

Trustpilot

I recently purchased a new home using…

I recently purchased a new home using Robinson Michael Jackson. From the very start of my dealings with them the team did everything possible to make my purchase as easy and stress free as possible They certainly put me first as the end customer. A special thanks to Jo in the Gravesend office who always went the extra mile and answered emails and phone calls at unsocialble times too - well recommended

Gary · 8 February 2021

★★★★★ 1/5

Trustpilot

Absolutely awful, warning to everyone thinking of renting with Robinsona md JAckson-DONT!

Rented a property in Greenhithe through RJ, was meant to be unfurnished but when I turned up to the property it was still furnished with dirty washing still in the washing machine and dirty toiletries in the bathroom, I was promised the property would be professionally cleaned including the carpets, it most certainly was not clean, after the flat was finally emptied I was told it would be cleaned. I was then told it was cleaned but yet the carpets had not been hoovered, there was cobwebs everywhere, the skirting was still dusty. Marks on the walls, the bathroom floors had not been cleaned and the windows were awful, the cooker and fridge were also awful. After taking time off work and getting friends round to help clean it looked better, I paid for the walls to be painted. Then a year later was told I had to be out as the landlady was selling up and the new buyers were buying the place to live in and not rent out! I struggled and worried to find somewhere else for me and my little boy. A few days before I was due to move out my ironing board collapsed and left an iron mark in the corner of the room on the floor, I contacted my home insurance who agreed to replace all the carpet, however I was told by RJ that the landlady wanted £465 for the carpet. I explained I had contents insurance ( this is something they ordered I have and that I could not move in without it) but they were useless and didn't care. The landlady is now trying to claim nearly £1000! Yesterday I went to collect my post from the old address only to find out from the new tenants that it is actually being rented out!! So RJ completely lied to get me out despite me being an excellent tenant and paying rent on time every month. They also showed me that the carpets were new everywhere so they were trying to claim new carpets for the whole flat rather then just the front room (which is absolutely tiny) Do not trust RObinson Jackson at all,they just take the money but absolutely no care for their tenants, do not believe in doing what's right. awful.

Lou · 6 May 2016

★★★★★ 5/5

Google

Very professional, and also very friendly and helpful. Thank you.

Bob · 13 March 2024

★★★★★ 5/5

Google

The team are fantastic. From start to finish Dexter, Jane and The team have gone over and above. We sold our property in the first weekend for above the asking price and we have felt so supported throughout the experience. I would definitely recommend R&J Northumberland Heath as their market knowledge and transparent professional approach made the experience painless and swift. Thank you guys!PositiveResponsiveness, Quality, Professionalism, Value

Nicola · 9 November 2021

★★★★★ 5/5

Google

Jane was brilliant, thank you so much. I would highly recommend.

Tinu · 9 November 2022

★★★★★ 5/5

Trustpilot

1st class service.

I recently purchased a property sold by Robinson-Jackson, the process was 1st class from start to finish and all the credit goes to Margaret and Andrea who made sure the sale goes through without problems and kept me updated all the time.

T · 11 February 2024

★★★★★ 5/5

Google

I had good experience using Robinson Jackson, especially with Jane helping facilitate the process.

Kemi · 9 November 2023

★★★★★ 5/5

Trustpilot

Great service !!!!

Recently used Robinson Jackson for the sale our my parents bungalow. From start to finish was really happy with their service, but also support in the process.Would highly recommend this estate agent for anyone buying or selling a property.

Debbie · 29 March 2024

★★★★★ 5/5

Trustpilot

Sold my house through Bexley Branch and…

Sold my house through Bexley Branch and all communication was brilliant. They talked me through what to expect at all stages and no question I had was always answered. They know their stuff and their service was 1st rate.

Camille · 6 February 2024

★★★★★ 3/5

Google

Poor website, a for sale board in kempton close. But nothing on their website.

Dave · 16 March 2025

★★★★★ 1/5

Trustpilot

Fake Google Reviews

EDITED DUE TO RMJ's ATTEMPT TO FLAG/ SILENCE THIS GENUINE REVIEW!

P · 15 April 2025

★★★★★ 5/5

Google

Very professional, trustworthy agents! Would highly recommend.

Hayley · 14 December 2023

★★★★★ 5/5

Google

Our experience with Garry, Jane, Faye and the rest of the team was fantastic. They made the entire process quick and easy. They were very responsive and supportive from the start. We are thankful that the team was able to achieve our dream within what seemed like an unattainable exchange timeline.PositiveResponsiveness, Professionalism

Myc · 9 November 2022

★★★★★ 3/5

Trustpilot

Check verbal information thoroughly

My wife and I purchased our house via the Bexley branch. My advice would be check what information you get verbally and follow up with your solicitor to make sure that information is correct. Our experience has cost us considerable amount of money and leave us with a bad taste. For that reason I would find it difficult to recommend Robinson Jackson.

Peter · 8 April 2021