Ashton Reeves Bexley reviews

★★★★★ 4/5

Trustpilot

Performance Review

Serena was very pleasant and helpful throughout the letting process. She was responsive and willing to assist when issues were reported.

Mojisola · 28 February 2023

★★★★★ 5/5

Trustpilot

Excellent customer service

So far I have received very good service. Especially Sally was undoubtedly helpful to arrange my second viewing. I would recommend to my friends and family to use their services.

Sujit · 20 February 2022

★★★★★ 1/5

Google

Very bad service. Lost a property due to agent's inactivity/misinformation. Conducted a viewing on Saturday, we took a liking to one of the houses. Agent showing us the property mentioned that it is her last day and if we want to rent the property we have to speak to the office on Monday (as she doesn't know much details not to mention that she showed up 20min late; very "I dont care attitude"). Sent an email on Sunday (2x - just so they can pick it up on Monday) called first thing on Monday (9am) that we want to put down holding deposit. Took my details and was told I will be called back. Called again 2 hours later - Took my details again, "The agent popped out out of the office, will call you back once she is back" Called again 1.5 hours after that "I think someone put down the deposit on the house just now, let me get your details and will call you back, I need to check". So essentially someone paid the deposit, while I was waiting for callback while I chased it 3x. (Was told they showed interest on Saturday but as agent told us to speak to the office on Monday, so we did) Edit after reply: - Information provided by your agent at the time was to contact the office on Monday. - Despite showing interest we were not adviced that "Landord will operate first come - first serve" and that we need to act immediately. (In many instances landlors choose from aplicants.) - If we were given full information we might have acted upon that. - Being ingored for several hours and having to chase the office 4x (no callback received, no email reply) conveniently ignored in the below reply. As you mentioned in the reply, these properties are high interest and every minute counts yet no interest was shown from your side (considering you already had a tenant sorted replying was not that urgent) Bottom line, lesson learned. We will now be doing viewings with "checkbook" in hand.NegativeResponsiveness, Quality, Professionalism

Michal · 25 October 2021

★★★★★ 5/5

Google

Serena is a wonderful staff with so much passion for her job. Her prompt response to queries and issues are unique. She has a way of resolving issues and make me settle down on time in my new apartment in Belvedere. Thanks Serena

Alade · 25 October 2023

★★★★★ 5/5

Trustpilot

Ashton Reeves & Danielle - First Class

Ashton Reeves has provided first class service to myself and my extended family for the last 15 years. We've just decided the sell a tenanted property and the services provided by Ashton Reeves has been faultless. Danielle, in particular, has been superb at actioning all our varied and frequent requests. She is super professional, an asset to the company. We've been very fortunate. We must mention both Sunny & Tracey and thank them for their support and professionalism over the years. Thank you team.

Phil · 5 June 2024

★★★★★ 5/5

Google

This has been one of the best services I got during my renting process following the time limit and quick response to issues. Serena was indeed very helpful to me and my hubby. …

Jennifer · 16 April 2024

★★★★★ 5/5

Trustpilot

Mark was very professional and…

Mark was very professional and courteous, helped to reschedule viewing of the property and explained all features that in detail

Customer · 7 January 2023

★★★★★ 5/5

Trustpilot

First of all I would like thank you for…

First of all I would like thank you for making it stress free, Natalie was amazing and i would definitely recommend her! Understands your needs and always there to help!!

Dennis · 6 September 2021

★★★★★ 1/5

Trustpilot

Doesn't care about potential tenants

Very bad service. Lost a property due to agent's inactivity/misinformation. Conducted a viewing on Saturday, we took a liking to one of the houses. Agent showing us the property mentioned that it is her last day and if we want to rent the property we have to speak to the office on Monday (as she doesn't know much details not to mention that she showed up 20min late; very "I dont care attitude"). Sent an email on Sunday (2x - just so they can pick it up on Monday) called first thing on Monday (9am) that we want to put down holding deposit. Took my details and was told I will be called back. Called again 2 hours later - Took my details again, "The agent popped out out of the office, will call you back once she is back" Called again 1.5 hours after that "I think someone put down the deposit on the house just now, let me get your details and will call you back, I need to check". So essentially someone paid the deposit, while I was waiting for callback while I chased it 3x. (Was told they showed interest on Saturday but as agent told us to speak to the office on Monday, so we did)Edit after reply: - Information provided by your agent at the time was to contact the office on Monday.- Despite showing interest we were not adviced that "Landord will operate first come - first serve" and that we need to act immediately. (In many instances landlors choose from aplicants.)- If we were given full information we might have acted upon that. - Being ingored for several hours and having to chase the office 4x (no callback received, no email reply) conveniently ignored in the below reply. As you mentioned in the reply, these properties are high interest and every minute counts yet no interest was shown from your side (considering you already had a tenant sorted replaying was not that urgent)Bottom line, lesson learned. We will now be doing viewings with "checkbook" in hand.

Michal · 8 March 2021

★★★★★ 5/5

Google

Professionalism is top notch ,very attentive and helpful staff.

Oluremi · 25 October 2023

★★★★★ 5/5

Google

Hello.... I rcvd property for rent through ashton reeves. The processing of ashton reeves was very fast and quick.serena gave us proper information regarding the property. The homelet department and other staff members also completed our paper work as early as possible. Thanks a lot. If anybody needs any property for rent please do contact ashton reeves.

Bini · 25 October 2023

★★★★★ 5/5

Trustpilot

Shareen was brilliant in showing us…

Shareen was brilliant in showing us around some properties of interest. Polite personable and knowledgeable. Real credit to Ashton Reeves and would use the service again. Fidel

Fidel · 19 December 2021

★★★★★ 5/5

Google

I have used other estate agents in the past and was frightened to sell again due to the that HOWEVER I received the best service and I am so pleased I went with Ashton Reeves. Staff are wonderful and I was always kept updated with viewings and feedback. I felt very comfortable and made the process so much easier. If I could give more stars I would have.

Jenni · 25 October 2022

★★★★★ 5/5

Trustpilot

Ashton Reeves

I was very pleased with the service I received. Excellent customer service, very responsive and professional. Would highly recommend. Special thanks to Bethany for her help!! 🙏

Gabriel · 15 September 2021

★★★★★ 5/5

Trustpilot

Ashton Reeves Bexley. Lettings. Fantastic Value & Service.

Ashton Reeves have looked after my local property since 2018. I had previously had poor experience with 3 other agencies. I've always been delighted with their polite and friendly service. The girls are efficient, hardworking and courteous and always respond immediately to any queries that I may have. Best of all, whenever a tenant has moved out, AR have always found a replacement very quickly, so minimal void periods. I pay for a Fully Managed service and I must say that their expertise and assistance has been very generous over the years. All in all, I couldn't be happier with them and would whole heartily recommend them to any landlord.

Mr · 24 July 2020

★★★★★ 5/5

Trustpilot

Excellent professional service during Covid19

We have been renting as tenants with Ashton Reeves for over four years and have always found them to be very reliable, friendly and willing to help in any situation. Once the Covid19 situation came about therefore we were even further impressed at their handling of our affairs during this time. Without requesting on our part, our landlord had offered to half our rent for four months which AR kindly advised him through in terms of legalities and what best to do. We also had some work needed to be carried out during lockdown, which was handled professionally and clearly so everything was done as safe as possible. Whatsmore we even were able to renew our rental contract during this time with docusign and easy communication from the estate agents as always. I would highly recommend AR during this time and beyond for the best service and quality handling.

Kirsty · 12 June 2020

★★★★★ 5/5

Google

I am truly grateful to Ashton Reeves for their exceptional service in assisting my family with renting a house. Thank you Serena, for your amazing support, efficiency, and commitment to making the process fast and hassle-free.

Ozy · 10 December 2023

★★★★★ 5/5

Google

Tracey and her team in property management have been exceptional in helping me with my first property that I’ve rented out. Any problems have been sorted out quickly and efficiently.

Emma · 25 October 2020

★★★★★ 1/5

Trustpilot

In my opinion not professional

In my opinion not professional. Reply to my email took 2days.The representative of Aston Reeves was late and didn’t apologise, literally took 10minutes to look around, gave the valuation and left some paperwork and said to get in touch if I wanted them to put the house on the market then proceeded to sit outside my property for about 30 minutes in their car! I wouldn’t recommend them.

Ms · 18 July 2022

★★★★★ 5/5

Google

I am truly grateful to Ashton Reeves for their exceptional service in assisting my family with renting a house. Thank you Serena, for your amazing support, efficiency, and commitment to making the process fast and hassle-free.

Ozioma · 25 October 2023

★★★★★ 5/5

Trustpilot

The service is so good and fast

The service is so good and fast. Thanks to Serena.

Customer · 10 May 2023

★★★★★ 4/5

Trustpilot

Very pleased

Sally was very friendly and knowledgeable about the property and area.She made us feel welcome and none of my questions were to much for her.

Janet · 15 July 2021

★★★★★ 5/5

Trustpilot

Excellent and friendly service

Excellent and friendly service - highly recommendWe have been living at our rental property, managed by Ashton Reeves, for nearly 3 years. During this time we have experienced nothing but the best service.As a tenant in London, it is very hard to come across an estate agents who are so dedicated to helping you out and making life easier! They are a very friendly bunch, flexible with our needs and always get back to us very quickly if anything has gone wrong.We plan to stay longer in this property and know we will always be well looked after, while continuing our tenancy here.

Kirsty · 2 April 2019

★★★★★ 5/5

Trustpilot

Notice the difference.

Ashton Reeves provide a reliable service, they keep you well informed about their steps which is reassuring. These guys don't cut corners and give the best advice. I've recommended this agent to a couple people who are now also using their full management service. They are a friendly team that can be trusted, which is a relief to have, as I have dealt with other estate agents before who were pushy and rude. I will certainly continue to use Ashton Reeves. Thank you!

M · 19 February 2019