Every review we hold for the Bexley office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleAvoid this agent at all costs, they have no morals and appear happy to facilitate drug dealing at their property. We were put through nearly 5 years of hell by AR who managed a house next door to us in Belvedere. An initial noise complaint was rudely denied by Manager Natalie. Tenants were keeping illegal vehicles on the road and were housing a convicted drug dealer who openly carried out his business outside the house. Drug use and dealing continued day and night with lockdown parties and several visits from the police. Clear CCTV evidence was given to AR and Natalie replied by saying that the powder that one of the tenants was filmed sniffing outside could have been “bath salts”. Met police then became involved and after speaking with Natalie described her as rude and unhelpful and told us to stop all communication with AR as Natalie had told us blatant lies. Tenants continued to move in other drug users and dealers. Local council also became involved along with local MP who urged them to take action several times. In January 23 we were told by the illusive landlord that Natalie had now left the company and Danielle would now manage the property. I met with Danielle and submitted a written complaint and compelling CCTV evidence of the drug dealing (this was also supported by the Met and local MP). Danielle then told me the complaint would be properly reviewed and discussed eviction but said she would consult with the LL, despite the LL confirming in writing that AR were completely in charge of the property. We then received a reply that ignored almost the entire complaint and made no comment iro the drug dealing. The only action that was taken was the removal of the tenants gate by the LL (in the early hours of the morning!) that was causing a disturbance 24/7 due to the constant comings and goings in relation to the drug dealing. I called Danielle who was evasive and told me to stop filming the dealing on my CCTV! She also told me that the tenants “guests” behaviour was not their responsibility! The Met strong disagreed and asked to arrange a meeting with Danielle which was declined by her. After escalating the complaint Danielle was completely unaware of GDPR obligations and refused a data access request and was then told by the Ombudsman to respond and provide info (after months of emails). In Feb 24 the Met then raided the property following further reports from other witnesses and the tenants were arrested, charged and convicted with drug possession and distribution. It then took a further 2 months for AR and the LL to remove the tenants. We suffered years of intimidation, threats and damage to our property and health whilst AR did nothing to help us, instead denying the drug dealers lived there, relying on once a year inspections where they gave the tenants advance notice. Danielle was totally inept at her job and AR clearly failed in their duty as agents. After the raid they continuously directed us to the LL who unsurprisingly directed us back to AR. Director Sunny Kang was copied into all emails but did not once intervene. This company are a disgrace and should no longer be allowed to trade! All information in this review is factual and is supported by written evidence.
Paul · 16 October 2025
Agent replied · 22 November 2025
We appreciate that you have taken the time to leave a review and acknowledge that the situation next door was distressing for you. However, we must clarify the legal context. As managing agents we operate within the framework of the Housing Act and cannot remove a tenant solely on the basis of allegations or a neighbour’s request. The law requires that we serve the appropriate notice and obtain a court order before possession can be taken. This process applies even when there are reports of illegal behaviour, and it is only right that allegations lead to convictions so that the accused are proven guilty before eviction.
Throughout this matter we cooperated with the police and other authorities and provided all the information we were legally able to share. Our staff held meetings, conducted inspections and maintained ongoing correspondence in an effort to resolve the problem. Both we and the authorities explained the legal constraints to you several times. It is not permissible for an agent to disregard the law and evict a tenant without due process, and we cannot apologise for complying with our statutory obligations.
We understand this may not be the outcome you hoped for, but your grievance is ultimately with the legislative framework, not with an agency that followed it.
★★★★★ 1/5
GoogleThe Agent staff are very professional and efficient. The response to enquiries from Serena was simply amazing. Thumbs up for a good accommodation hunt experience.
Am having to add this to this review. Above experience was just before I moved into the accommodation. Afterwards it became a terrible roller coaster with this agent. Serena did not respond as usual. A bit cold when she informed me she was now off my case.... shocking. That was not the response I expected..direct me to who is then but no. Simply off the case at that point. It was horrendous. Finally they still dipped their hands in my deposit claiming all falsehood. My efforts to get the DPS team to sanction was not very smooth.
Beware of this agent! They are only after your money. No empathy or customer service culture at all.
Sweet · 23 January 2025
Agent replied · 24 October 2024
Thank you, Sweet. We are glad we were able to help!
★★★★★ 1/5
TrustpilotAvoid this agent at all costs
Avoid this agent at all costs, they have no morals and appear happy to facilitate drug dealing at their property. We were put through nearly 5 years of hell by AR who managed a house next door to us in Belvedere. An initial noise complaint was rudely denied by Manager Natalie. Tenants were keeping illegal vehicles on the road and were housing a convicted drug dealer who openly carried out his business outside the house. Drug use and dealing continued day and night with lockdown parties and several visits from the police. Clear CCTV evidence was given to AR and Natalie replied by saying that the powder that one of the tenants was filmed sniffing outside could have been “bath salts”. Met police then became involved and after speaking with Natalie described her as rude and unhelpful and told us to stop all communication with AR as Natalie had told us blatant lies. Tenants continued to move in other drug users and dealers. Local council also became involved along with local MP who urged them to take action several times. In January 23 we were told by the illusive landlord that Natalie had now left the company and Danielle would now manage the property. I met with Danielle and submitted a written complaint and compelling CCTV evidence of the drug dealing (this was also supported by the Met and local MP). Danielle then told me the complaint would be properly reviewed and discussed eviction but said she would consult with the LL, despite the LL confirming in writing that AR were completely in charge of the property. We then received a reply that ignored almost the entire complaint and made no comment iro the drug dealing. The only action that was taken was the removal of the tenants gate by the LL (in the early hours of the morning!) that was causing a disturbance 24/7 due to the constant comings and goings in relation to the drug dealing. I called Danielle who was evasive and told me to stop filming the dealing on my CCTV! She also told me that the tenants “guests” behaviour was not their responsibility! The Met strong disagreed and asked to arrange a meeting with Danielle which was declined by her. After escalating the complaint Danielle was completely unaware of GDPR obligations and refused a data access request and was then told by the Ombudsman to respond and provide info (after months of emails). In Feb 24 the Met then raided the property following further reports from other witnesses and the tenants were arrested, charged and convicted with drug possession and distribution. It then took a further 2 months for AR and the LL to remove the tenants. We suffered years of intimidation, threats and damage to our property and health whilst AR did nothing to help us, instead denying the drug dealers lived there, relying on once a year inspections where they gave the tenants advance notice. Danielle was totally inept at her job and AR clearly failed in their duty as agents. After the raid they continuously directed us to the LL who unsurprisingly directed us back to AR. Director Sunny Kang was copied into all emails but did not once intervene. This company are a disgrace and should no longer be allowed to trade! All information in this review is factual and is supported by written evidence.
Paul · 12 October 2025
★★★★★ 5/5
GoogleAshton Reeves is a superb Estate & Letting Agent. We've utilised there property management services for the last 15 years. We've had nothing but 5* service from all their employees over the years. We must mention Sunny and Tracey in our thanks, and especially Danielle for all her hard word recently when we have required the property to be vacated. I can't over emphasise how professional and efficient Ashton Reeves are and have been. Their communication skills are exemplary, their knowledege, experience faultless. Thank you one and all.
Phil · 17 June 2024
Agent replied · 24 October 2024
Dear Phill,
Thank you so much for your glowing review and for your loyalty over the past 15 years. We are truly grateful for the trust you’ve placed in us and are delighted to hear that you’ve experienced such satisfactory service from our team.
A special thanks from Sunny, Tracey, and Danielle, who is thrilled to have been able to assist you recently. Our team is dedicated to delivering professional and efficient service at all times, and your feedback reaffirms the hard work we put in every day.
We are here for any further needs or questions you might have. Thank you once again for your kind words and for being such a valued client.
★★★★★ 5/5
GoogleSerena was absolutely amazing ! I am so so grateful for her time and help . She went above and beyond to deliver such an incredible service and get me in the new house as quick as possible . She was so professional from first conversation we had on the phone and from that day was on top of everything to keep it moving smoothly for me . I never experienced such an amazing service from any state agent before . She is such a beautiful lady , so kind and professional which you can see she loves her job . I have been looking for a house for couple of months for myself and kids and all other agencies I was contacting were ignoring my requires and been spending me never got any call or message back . So meeting Serena was such a different experience and her service was just WOW . So thank you Serena 💓
Justyna · 25 October 2023
Agent replied · 24 October 2024
Thank you, Justyna. We are glad we were able to help!
★★★★★ 5/5
TrustpilotCommunication was brilliant
Communication was brilliant . Right through the whole process Serena was very helpful and got back to us straight away . Paperwork was a bit daunting but we got through it with support from Serena . Her team were also very helpful and always followed up with any enquiries . She made the process more enjoyable by being friendly and reassuring us about confirmations . Extremely happy with the service she provided with Ashton Reeves .
Teresa · 13 July 2023
Agent replied · 23 October 2024
Thank you for your kind review. It has been great working with you and we look forward to continuing to do so in the future. We will pass your comments onto Serena and the rest of the team.
★★★★★ 5/5
TrustpilotWHAT A NICE ASHTON REEVES AGENT WITH THEIR STAFF.
The soft words and the good way of conducting relationship with customer by one of your staff Serena Keane was amazing. The company are doing well in all area of their marketing, starting from respond on phone call to rent, deposit management, property maintenance and others. Given out property if the person meet the requirement and document is up to date without looking into the tenant colour. Appreciate you all.
Bolaji · 10 April 2025
★★★★★ 5/5
GoogleCan’t recommend Ashton Reeves enough. Their fast and professional service was key in helping us a find a home. A special thank you to Serena who was so helpful throughout the whole process, she was available to contact at any point and was fast with her responses and was key to getting us the house we wanted! We wouldn’t have been able to do it without her!
Daniel · 25 October 2023
Agent replied · 24 October 2024
Thank you, Daniel. We are glad we were able to help!
★★★★★ 5/5
GoogleVery helpful, fast responding staff! Very polite,patient, and amazing overall! Especially Serena Keane, the agent who helped assist me in getting a house to rent, she was very helpful and good. Overall, the Ashton Reeves Estate Agents are very hardworking and one of the best. Definitely reccommend them to everyone! If anyone has any doubts, please trust that Ashton Reeves Estate Agents do their utmost to provide you with the best service they can offer! If I ever have the opportunity to be assisted by Ashton Reeves Again, I hope it would be Serena Keane or any of the other staff. Agencies with this type of hardwork will go very far in the future, not many other agencies can achieve such a level of customer service and help overall. Definitely reccommend!
Jokhlal · 15 September 2024
★★★★★ 1/5
GoogleAshton Reeves
Took my holding deposit £426.92
Took 6 weeks to do the referencing total , told me I needed a guarantor.
as I needed to move out with my family mrs and 4 year old . i went with someone else and passed the referencing in days no guarantor needed
then failed the referencing for ashton reeves and they are now refusing to pay my deposit back
They do not register your deposit and are conning people out of holding deposits
Be carful they are scaming people out of holding deposit
There contract breaches the tenancy fees ack 2019
And to add to this review
Regarding the reply
You have not acted in line with the tenancy fees act 2019
You dragged out the process as long as possible knowing our move out date
my mother who was the guarantor and lost her mum. Was called numerous times and hounded by emails with faulty links . Even though she filled them out and constant requests to file the same information.
The holding deposit Is just that a holding deposit and should not of been non refundable in line with the tenancy act 2019
It is not supposed to be held by you
You have no supplied the company that is holding it
You won't even answer emails about the subject
And you are not registered with the property ombudsman as I have already gone on there to make a complaint and your not registered !!!
So another lie from ashton reeves.
Patrick · 16 April 2025
Agent replied · 24 April 2025
Dear Patrick,
Thank you for your feedback, though we are disappointed to hear your comments given the full context of your application.
You paid a holding deposit and submitted an offer form on 18th March. Your application was then processed through HomeLet, the UK’s largest and most widely used referencing company. It was during this process that it became clear a guarantor would be required in order to proceed.
Despite this, we continued to progress your application and the landlord agreed to keep the property off the market to give you time to provide a guarantor. Unfortunately, after repeated requests, the necessary documentation from your guarantor was not received, which prevented the referencing from being completed.
You later confirmed to us that you had secured another property and no longer wished to proceed. At that point, the property had been off the market for several weeks, and both the landlord and our team had committed time and resources to your application in good faith. The value of your deposit falls well short of the expenses and loss of rent incurred.
As per the signed offer form and in accordance with the Tenant Fees Act 2019, holding deposits may be retained if an applicant provides inaccurate information or fails to take reasonable steps to enter into a tenancy. We are confident we have acted fairly and within the legal framework at all times.
If you would like to escalate this further, you are welcome to contact The Property Ombudsman, of which we are a member.
Response to addition to review: Dear Patrick,
We appreciate your continued engagement, although it is regrettable that you are choosing to make several inaccurate statements publicly.
For clarity:
• The holding deposit is governed by the Tenant Fees Act 2019, which allows agents to retain the deposit where an applicant provides false or misleading information, or fails to take reasonable steps to progress the tenancy. This was explained to you in writing, and you acknowledged these terms when signing the offer form.
• Referencing was carried out by HomeLet, a widely used and independent referencing agency. We do not control their system, nor the links or communication they issue.
• Regarding your claim that we are not registered with The Property Ombudsman, this is simply untrue. You can view our registration here:
https://www.tpos.co.uk/find-a-member
We understand the frustration that can come with an unsuccessful application, but we remain confident that we have acted fairly, lawfully, and transparently throughout.
Should you wish to take this further, we would encourage you to contact The Property Ombudsman, who offer a free and impartial dispute resolution service.
★★★★★ 5/5
TrustpilotShareen and Sally have been absolutely…
Shareen and Sally have been absolutely amazing with me, and helping me try and find a home so I can be closer to my boys. They have gone above and beyond trying to help me, out of all the the estates agents I've been in contact with alot of them stand out but not for good reasons where as Ashton Reeves services is outstanding I would recommend them to anyone who's looking to rent or buy a property, they are reliable, friendly, reply to emails and phone calls and couldn't be more helpful. Amazing ladies who do incredible work. Thanks Angelina. X
Angelina · 28 November 2021
Agent replied · 23 October 2024
Hi AngelinaThank you for your review, we will pass your kind comments on to Sally and Shareen. It has been great working with you.
★★★★★ 5/5
TrustpilotWe cannot thank Serena enough for her…
We cannot thank Serena enough for her help in ensuring that we moved in the day we planned despite some delay in the process. Serena provided what we can call 'personalised service' helping out with ticking all the right boxes for us to move in.We recommend her to your company to always engage her with most of your clients for them to also enjoy the same level of service.Thank you Serena.Kayode and Miriam
Kayode · 16 August 2022
Agent replied · 23 October 2024
We are glad to hear of your positive experience with Serena, we will pass your kind comments onto her.
★★★★★ 1/5
GoogleAshton Reeves Agents are very nice with you in the beginning.
Me and my husband invested a lot of money and time to refurbish the garden which it was very bad when we moved in and they didn't mention anything about that when we left. We gave them 2 months notice period.
When we moved out we was left without the support we expected regarding the holding deposit. This created a lot of stress for me and my family. The entire process until we received our holding deposit was frustrating and unprofessional. There's absolutely NO Communication between Landlord and agents who work at this agency. I would not recommend this agency if you are looking for efficient and reliable services.
Diana · 23 January 2025
Agent replied · 13 May 2025
Dear Diana,
Thank you for sharing your feedback. We’re sorry to hear you feel dissatisfied with our service.
To clarify, the property is owned by a landlord, and as managing agents, we act as intermediaries. While the improvements you made to the garden were a personal effort, these works were carried out without prior notice or permission from the landlord, limiting what we could formally acknowledge or comment on.
Regarding your deposit, we are pleased to confirm that the FULL amount was returned to you. This was a result of our efforts in presenting your case to the landlord as good tenants who left the property in an improved condition. Although minor scuffs and marks required attention, we worked on your behalf to ensure no deductions were made for repairs.
We’re sorry to hear you still found the process stressful and frustrating. Please know that we did everything possible to facilitate the return of your deposit and resolve the matter in your favour. It’s unfortunate that you feel our service deserves only one star, as we genuinely aim to provide a positive experience for all our tenants.
We wish you all the best in the future.
★★★★★ 5/5
GoogleMy experience with Ashton Reeves was very nice... The processing was fast enough.... Serena was the one to show the property and she was absolutely very nice,gave us information related to the property and about further processing.... The homelet referencing department was also very quick.If anyone wants property for rent please do contact Ashton Reeves. Thanks.
Sallow · 25 October 2023
Agent replied · 24 October 2024
Thank you, Sallow. We are glad we were able to help!
★★★★★ 5/5
GoogleI’m really satisfied with the service. Their service is really good as they give instant response to your enquiry. A special thanks to Ryan i have no words for you i got my house keys because of you. You are really helpful and patient you sorted out everything for me. I will strongly recommend you to public as such according to me everyone will be happy with your work. Once again thank you so much Ryan you are superb.
Navdeep · 25 October 2020
Agent replied · 24 October 2024
Thank you Navdeep for your review. We are glad we could help.
★★★★★ 5/5
TrustpilotRyan was the estate agent we met at our…
Ryan was the estate agent we met at our property. He had great Custermer service from the off. Ryan was always Proffessional in his job roll while dealing with us and delivered his evey promise. Thanks to Ryan we now live in a three bed property which took no longer than 2 weeks to move us in. Great team at the office to. Thank u for making it easy for us to move and thank you for lovely home .
Marc · 10 April 2018
Agent replied · 23 October 2024
Hi Marc, thank you so much for your feedback - it has been a pleasure working with you and we wish you all the very best in your new home.
★★★★★ 5/5
TrustpilotMy experience with Serena Keane was…
My experience with Serena Keane was fantastic when I rented my apartment from Ashton Reeves. Serena was very helpful, patience,understanding and pleasant to deal with. I honestly adore her effort and her professional ability in managing the property and dealing with tenants. Thank you so much Serena. I will definitely recommend my friends and family to Ashton Reeves agents
Mercy · 29 November 2022
Agent replied · 23 October 2024
Thank you for your kind review. It has been great working with you, and we look forward to continuing to do so in the future. We will pass your kind comments onto Serena.
★★★★★ 5/5
GoogleMy experience with Ashton Reeves was very nice... The processing was fast enough.... Serena was the one to show the property and she was absolutely very nice,gave us information related to the property and about further processing.... The homelet referencing department was also very quick.If anyone wants property for rent please do contact Ashton Reeves. Thanks.
Susan · 29 December 2022
Agent replied · 28 December 2024
Thank you, Sallow. We are glad we were able to help!
★★★★★ 5/5
TrustpilotWe had a great experience using Ashton…
We had a great experience using Ashton Reeves for the sale of my late Aunt's house and Sally was particularly tactful at what was a very difficult time for us as a family. Very professional and courteous, we were kept abreast of developments all the way through so we definitely made the right choice in using them for this sale. We would highly recommend them.
Moggy · 14 September 2021
Agent replied · 23 October 2024
Good afternoonThank you for taking the time to review our company. We will be sure to pass your comments onto Sally.
★★★★★ 5/5
TrustpilotI had a wonderful experience with…
I had a wonderful experience with Ashton Reeves.The communication throughout was superb.One of their staff called Shareen Vassell was always ready to help and she did a great job by giving me the right information and things to do and following my guarantor up to get things done on time.I will recommend this Ashton Reeves over and over to people.Olaleye Reuben Ishola
Olaleye · 20 December 2021
Agent replied · 23 October 2024
Good afternoon OlaleyeThank you for taking the time to leave a review and we will pass your comments on to Shareen.
★★★★★ 5/5
TrustpilotHi to everyone reading this
Hi to everyone reading this. When searching for a house, buying it, closing the deal, the stress is everywhere all the time. What might go wrong? Ryan Lewis from Ashton Reeves made the process to feel as stressless as possible and gave us the comfort that everything runs smoothly. At some point we moved and it felt weird... What happened? No problems like the others we're saying?Thank you Ryan for this.
Customer · 9 September 2019
Agent replied · 23 October 2024
Good morning Mihai Thank you for your review, we are very grateful and it was a pleasure working with you. I will pass your kind comments onto Ryan.
★★★★★ 5/5
TrustpilotI had a brilliant experience with…
I had a brilliant experience with Ashton Reeves. Habeeba Khatun was brilliant from the moment i raised a maintenance issue, guided me through the process with complete professionalism. She was ready to go far and beyond to ensure the issue was rectified which i appreciated greatly. Additionally it was sorted super fast. Welldone Habeeba
B · 24 October 2024
★★★★★ 5/5
TrustpilotLights fixed
My aim was to get the lights in the house (upstairs) fixed this month as this is an issue I have had for over 2 years. I was very pleased with how everything was handled and the follow-up regarding a change in scheduled date. A big thank you to Natalie and the team for the great work!
Tomi · 25 March 2022
Agent replied · 23 October 2024
Thank you for your review, we are glad we could help in getting this resolved.
★★★★★ 5/5
GoogleAmazing service from everyone at Ashton Reeves especially Dannielle and Serena l could not recommended them enough. There for advice and guidance at a drop of a hat! Very professional and a pleasure to do business with.
Grace · 25 October 2023
Agent replied · 24 October 2024
Hi Grace. Thank you for your kind words and also for trusting us with your property. We are glad we were able to help.
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