Linley & Simpson Beverley reviews

★★★★★ 5/5

Trustpilot

Excellent management company

Linley & Simpson have managed my property for a couple of years now and have always been great with communicating promptly and clearly, handling any issues and keeping the tenants informed. The accounts department are also easy to contact and very helpful.

Cat · 6 September 2024

★★★★★ 1/5

Trustpilot

The worst estate agent that you can…

The worst estate agent that you can imagine and doesn’t worth any stars:I have viewed a house for rent and I declared everything about my family situation being full time carer for my disabled child and I have adverse credit issue and for this reason I have offered to pay 6 months in advance plus the deposit which total £10.015 but I have been told that the landlord wanted a guarantor instead in order to fill the gap of “adverse credit issue”. As everyone knows and I don’t need to be an expert in law; the guarantor is legally responsible for paying the rent or any other issues in the house if the tenant fails to make payment or caused any damages to the house. So in this case a guarantor is an insurance for paying the rent and acting as a legally responsible tenant . So I have provided a guarantor and Linley&Simpson asked me to pay the holding deposit fees (£322) so I can secure the house knowing I have provided everything in regards to adverse credit and family situation and that’s why they asked for guarantor to fill the gap of adverse credit knowing everything will be fine as you can imagine. I have declared about my adverse credit history on the estate agent form that they asked me to fill out. Also I have been asked to fill same form of questions on goodlord form which is AI generated form and had some issues with it as it seems keeps missing the information and keeps sending me emails to fill out things that already filled and asked me to upload documents never heard or know what these documents like “Proof of satisfied adverse credit required”. So I put down I have provided a guarantor and this should be irrelevant. So I phoned the estate agent and told them about this issue and they said not to worry and you can fill whatever you can . I have organised a removal company as there’s only about 3 weeks left to move into the property and started the removal process but I had the shock of my life when I received a phone call from the estate agent telling me that credit check failed and the landlord withdrew the tenancy and on top of that withheld the holding deposit fees (£322) because of failed credit reference. I understand and I know that I have adverse credit history and that’s why I answered yes on the form and that’s why the landlord asked for a guarantor and declined 6 months plus deposit in advance otherwise why would you ask someone to have a guarantor if they have perfect credit history and on a very high income ?! It’s obvious that you only ask for guarantor if you concern about someone not paying loan or rent… etc So if you asked me to provide you with a guarantor for my adverse credit history whatever comes under this term “adverse credit history” and knowing that this guarantor is legally responsible for paying my rent and other issues with renting the property then why in the end withdraw the tenancy and withheld the deposit?! I found it as you may find it very illegal and immoral practice from the estate agent and private landlords to do so and even if someone fails credit check the landlord or estate agent must return the holding deposit according to information about holding deposit fees found on Shelter website. This money (£322) that the estate agent/landlord withheld ( stolen from my family) belongs to someone with a special needs I.e it is a money for a child with disability and this money can do a lot for this disabled child at times where cost of living and everything is rocketing. Just imagine how illegal, immoral and greedy this estate agent and private landlord. The estate agent refused to solve this issue and therefore will take it further and seek legal advice if they still refused to solve this issue. I believe if I provided the estate agent with a guarantor who is legally responsible for paying my rent then I have filed the adverse credit gap. I have 8 years of previous private rent through different estate agents and never failed to pay rent as always paid the rent on time but it seems this is not enough for this estate agent/landlord to take in consideration that 8 years of perfect reference in terms of paying rent on time and no issues of property would give me great credit for that. For this reason I believe there’s a discrimination against me and family here based on disability and other backgrounds. Also there’s a blatant exploitation for my vulnerability as I am full time carer for my disabled son and the estate agent/landlord think I am not able to take this matter further legally because normally people like me are not well enough financially to pay the cost of lawyers and court. This is how these private companies always prey on people’s vulnerability . So everyone in my situation should be aware of these bad practices of such private estate agents and landlords and don’t let them get away with such illegal and immoral practices.

Consumer · 23 May 2024

★★★★★ 1/5

Trustpilot

Rubbish

As a landlord I had two years of full management with these guys. Every six months I asked for an inspection report, I didn’t receive any. Therefore when I moved back into the property, there was cat damage everywhere. Also found packets of cannabis and evidence of smoking, hence yellow walls (was white paint.) The tenant declared she was a non smoker. Recently found out the this letting agent has not informed the energy supplier of change of occupancy.I will not use Lindley & Simpson again ever!

Mark · 23 May 2024

★★★★★ 5/5

Trustpilot

Worthy of Positive Feedback

I rent out my property through Linley & Simpson, and have most recently been dealing with Tom Wilcox (Senior Lettings Negotiator) in relation to my new tenants. Tom has been most helpful in facilitating requests and ensuring that communication between myself and my tenants has been effective. Tom is supportive, responsive and reliable. Worthy of positive feedback.

ANDREW · 7 June 2022

★★★★★ 5/5

Trustpilot

Making moving house a little easier

I recently used the services of this estates agent for my property sale/purchase. I found them friendly, efficient and helpful, particularly Emily who was always pleasant, dealt my queries quickly and kept me up to date. I was highly satisfied and would recommend them.

Ms · 29 August 2023

★★★★★ 5/5

Trustpilot

The person named Lea Brear who was the…

The person named Lea Brear who was the senior referencing executive from Linley & Simpson was very helpful. She had patience to explain and correct what ever was not right and explained everything crystal clear. She was a very positive person and really helpful.

Ugyen · 31 July 2024

★★★★★ 5/5

Trustpilot

Quick and helpful

I spoke with Brad G who was really helpful advising on different properties and accommodating a viewing with a variety of different apartments to meet my requirements. He answered all my questions and advised on pricing and availability. He was welcoming to speak to.

S.G · 30 July 2024

★★★★★ 5/5

Trustpilot

Great porperty management

Charlotte Thomson at Linley and Simpson has been excellent in managing the property and turning it around so efficiently. She always kept me in the loop, made routine checks and managed an array of jobs and workmen. She has been worth every penny of the management fee.

Beverley · 7 June 2024

★★★★★ 5/5

Trustpilot

Really happy with the seamless process…

Really happy with the seamless process through out. The speed especially. I was kindly offered to do the final checkout together with Matt Kendrick, he was extremely helpful, open and helped get the fair amount back on our deposit. Thanks L&S, hopefully can rent through you guys again. Cheers!

Floris · 30 April 2024

★★★★★ 5/5

Trustpilot

Kate Ward of Linley and Simpson…

Kate Ward of Linley and Simpson assisted me well with my needs and made it easier for me to move in to my new home. She’s also responsive to queries. So if you need to find a new home Linley & Simpson will help you well. Thanks again Kate!

Daphne · 29 April 2024

★★★★★ 5/5

Trustpilot

Great Customer Support

Linley and Simpson Sheffield have done a marvellous job looking after a couple of rental properties for me over the years. I'm in the process of selling one and Megan & Kelly in particular have provided great support throughout the process and by answering all my queries without delay.

Andrew · 28 April 2024

★★★★★ 5/5

Trustpilot

It was a good communication between…

It was a good communication between myself and the landlord through the agency. Even though I have not met or ever spoken to the landlord directly, I am excited to move into the property because of the open communication with the agency.

Alexander · 30 August 2024

★★★★★ 5/5

Trustpilot

Team at Linley & Simpson were able to…

Team at Linley & Simpson were able to get my apartment let out really quickly and took care of everything. They were able to find a good quality tenant and were responsive when there were questions or maintenance issues.

UK · 16 October 2024

★★★★★ 5/5

Trustpilot

Our first home!

We have been house hunting for a while now, but Olivia Sterlacchini really helped us find the one. She was a great communicator and kept us in the loop with everything. We can't wait to move into our new home. Thank you!

Sassy · 28 August 2024

★★★★★ 1/5

Trustpilot

Slow resolution of maintenance issues and poor customer care

We had to wait over six months for repair to our air extraction unit. We had to open our balcony doors in winter in order to allow the steam to escape, which was far from ideal.After a broken pipe inundated our flat with waste water, we are still awaiting repairs weeks later and have access to only one bathroom of the two we pay for. Updates from the maintenance team are never forthcoming without time consuming chasing.

Mariana · 6 July 2024

★★★★★ 1/5

Trustpilot

AVOID AVOID! Linley&Simpson HOLMFIRTH

AVOID AVOID!! Linley and Simpson (HOLMFIRTH Branch)I’m not even sure where to begin with this agency. From the outset there was incompetence, rudeness, and unprofessionalism - and this was followed by so many lies and outright discrimination at ever turn. Particularly from Claire Ball and Simon Lewis. Their lies were only uncovered when we discovered who the landlords were and spoke to them directly. To say I was shocked was an understatement.This was finalised by discrimination and more lies form the agent, who by this point were clearly not happy their lies had been uncovered and proceeded to then cover up their lies with yet more lies. If you are a prospective landlord or a potential renter. Please please protect your interests and avoid this agency at all costs, especially the Holmfirth branch in West Yorkshire. A complaint regarding this will be forthcoming to the TPO - agents cannot be allowed to continue practicing like this.I am more than happy to discuss what has happened further with a manager etc

KSO · 23 February 2021

★★★★★ 1/5

Trustpilot

I didn't choose to Rent from Linley &…

I didn't choose to Rent from Linley & Simpson they took over from Rpms who I had been renting this house from for nearly 6 years.They do not reply to texts (when I reply to their texts) No welcome pack to give their contact details or their bank details or how to report the long list of long standing repairs,or let me know they had taken over from my estate agent ..All i got was a stroppy email saying I hadn't paid my rent when I had but to RPMS who i had always paid. I didnt know they had taken over from my estate agent..i got no apology for not informing me of a change of bank details.Repairs don't get done..6 month wait for a leak through the ceiling & it only got done thanks to a push their super plumber & now its leaking again!! with the added bonus of a hole in the ceiling.The house has had the same leak for 16 years (my friend rented it before me).The kitchen is 20 years old & half the cupboard doors fall off / draws drop as they are rotten the screws don't stay in we are continually doing our own repairs..i have been waiting 6 years for window lock keys (not L & S fault),the house is so draughty & cold,gutterings are full & were when I moved in the property has not been maintained.Back fence has blown down I have been waiting 18 months to find out if it belongs to this house or next door.Less than 12 hours notice for electrical or gas checks.The staff I have dealt with don't communicate within each other so I get the same text from 5 different employees?? The staff I have dealt with have been very rude i would not recomend renting from Linley & Simpson & certainly not the Beverley office.Very hard work to get any communication out of them, they just want your money!

Mishnix · 22 February 2021

★★★★★ 5/5

Trustpilot

Amazing experience

Sofiya showed me and my boyfriend around a flat yesterday and it was such a lovely experience. The flat was amazing but was perfectly explained and all questions were answered very well. Made us feel so comfortable and really enhanced our experience with linley and simpson. Thank you!

Aine · 8 May 2024

★★★★★ 5/5

Trustpilot

Friendly Ella Burnham

Ella Burnham has a very friendly attitude and made me feel completely at ease during the whole process. (It feels like I've known her for ages).I would not hesitate to recommend her to anyone I know who might be renting in the area. Matthew Jarvis

Matthew · 1 July 2024

★★★★★ 5/5

Trustpilot

Thanks Kieran!

Recently completed on my first home, Kieran really helped keep the process moving through reliable communication and advice. Also as a first time buyer he made me feel at ease and minimised any stress where he could. Would recommend!

Beau · 9 October 2024

★★★★★ 5/5

Trustpilot

I thank Seb from.sheffield branch for…

I thank Seb from.sheffield branch for helping us to move...he was so friendly and a nice guy...

Dawn · 10 March 2023

★★★★★ 1/5

Trustpilot

Avoid Avoid Avoid!

Avoid Avoid Avoid!Enquired about a few properties to rent over a few months to view etc...they got in touch about only 1 and were so rude and unprofessional I was shocked! They then messed us around with viewings etc and demanded deposits before even seeing the property and would not confirm in writing that we would get this back if the property was not for us!We thought about giving them another chance and enquired about others...nothing.....no response/contact whatsoever.Waste of space/time...Honestly, avoid them at all costs...

Chats · 17 January 2021

★★★★★ 5/5

Trustpilot

Great service and support …

Great service from Andy whose found our last 2 properties for us, 19 years after finding our first city home he’s still there for us.Appreciate your continued support Andy and also the team who now let a property for us too.

Dave · 4 September 2024

★★★★★ 5/5

Trustpilot

I had a brilliant experience with Mark…

I had a brilliant experience with Mark showing me around a potential flat. He was so helpful and informative throughout the whole process despite not going through with this flat. I would definitely recommend and trust Linley and Simpson again. Thank you.

Arshia · 16 August 2024