Trusted Agent profile · Beverley
★★★★★
2,381 reviews across 2 platforms
18 North Bar Within, Beverley, HU17 8AX
Linley & Simpson's office in Beverley, at 18 North Bar Within, is rated 4.6 out of 5 across 2,381 reviews on two platforms, including 159 Google reviews rated 4.3.
Every review we hold for the Beverley office, from every platform, shown as written. First names only.
5/5
TrustpilotLinley & Simpson Excellent Service
Linley & Simpson has provided a lettings service for me over a number of years. This service has been second to none. Nicola at L&S has been professional, helpful and friendly throughout. I cannot recommend this company highly enough.
Thank you for taking the time to leave me a review, it’s been a pleasure to work with you.
1/5
TrustpilotWORST LETTING AGENCY
WORST LETTING AGENCYWe moved in last April 2023. We already encountered loads of problems on our first day.1. Window at the bedroom can’t be closed.2. Damp carpet on the entrance.July 2023, we started reporting damps and leak from the shower room. Which they did not fix. September 2023, bulging of chimney breast, leak from chimney and leak from the windows are starting. Every time it rains the window keeps on leaking that we need to put a tub on it. Moulds and damps are all over our bedroom and living room which caused my son to be ill for months. This continued until December 2023 which we involved council already.The landlord repainted the living room, fixed the chimney put some exhausts fans. All our just to patch things and not a proper fix. They did not change the plaster in our bedroom due to the reason of the landlord doesn’t have funds to fix which I found very unfair since we pay our monthly rent on time. Despite that, we stayed in the house to finish our contract. Leak from window is not fixed still. Damp in the entrance was never addressed also the damp and tide marks that we reported we never addressed. We had to extend our contract until 7th June due to difficulty in looking for a house.1st of June the ceiling from entrance gave in. Thankfully it did not fall on my son since it is heavy. I rang Linley and Simpson and reported it as urgent. No one paid a visit until 4h of June from maintenance rang me and asked if the contractor can pay a visit on 5th of June which I agreed. No one came in the property to look, no one rang me or my husband. The contractor is claiming that he attended the property but my husband is inside the house cleaning and preparing it for turn over. Now the most disappointing part. The landlord charged us £75 for call out charges which we are definitely sure that no one came and no one attempted to contact us and reach us. Very disgusting. They rang Linley and Simpson but no one from the agency rang and notified us if the contractor is really waiting outside. Pure negligence. No receipt and invoice given as well but they already deducted the £75. Mind you, the landlord told Nicola Sharples that the repairs in the house will be delayed when I told them we need to extend our contract until June. The landlord keeps on delaying the repairs and now it is our fault that the house is starting to fall apartThis is very very very disappointing. I will never ever rent any property under this estate agency again. We feel like the landlord is taking off our money and the agency is helping her do that. After months of not fixing the house, she wanted to take our deposit now. Worst customer service as well. Tyla who was replying to us is very dismissive to our emails. Definitely they don't care about the tenants and they are just all after the money. They did not do anything to a landlord who paid an unannounced visit.They even returned our deposit with deductions after three weeks. WOW. JUST WOW.AVOID THIS LETTING AGENCY AT ALL COST.
5/5
TrustpilotEfficient service
Efficient serviceAfter a separation, the lettings agent (Spencer) quickly identified a number of potential properties suitable for my needs. Spencer had great knowledge of each of the properties and I quickly found an apartment which ticked all of the boxes during the first viewing session.
Hi Kyle Thank you for the feedback,We meet people at different stages in this job. The main focus is to try to make this process simple and fund people the right place for their next move.Glad I was able to get to a positive outcome for you and find the right property.ThanksSpencer
5/5
TrustpilotThankyou Demi Daniel
Very professional and friendly staff at Linley and simpson but the stand out person for me is Demi Daniel she is a lovely young lady she went above and beyond to help me and it was greatly appreciated, I wish her all the best and hope she goes far in her career.
Thank you for the lovely feedback Tracey, it is really appreciated. If there’s anything I could assist with in the future, please don’t hesitate to get in touch.
5/5
TrustpilotMatthew and Megan have been great…
Matthew and Megan have been great throughout this process. They kept us up to date, took great pictures of our property and found someone to rent our house just a week after putting it on the market.Very good service and we would definitely recommend.David and Tasha
Thank you for leaving this excellent review, it is great to hear that Matthew and Megan was able to help you in letting out your property!
5/5
TrustpilotHi..recently we moved to a new property…
Hi..recently we moved to a new property in wakefield..My experience with Linley Simpson is very professional..Charlotte had been extremely helpful since the start of our viewing and till we moved in..She had been updating us each and every move and make our shifting journey a smooth one..Highly recommend..
I’m very glad to have been able to assist you with your move and I hope you’ve settled in quickly. Thank you so much for your feedback!
5/5
TrustpilotExcellent Viewing Experience
Linley & Simpson provided excellent service during the letting process. I received a confirmation text immediately after scheduling my viewing, followed by a reminder call the day before. Samuel Priestley, who showed us around, was very friendly and helpful, answering all our questions politely.
It was great to meet you and your family at the property. All the best.
5/5
TrustpilotExemplary service! Chelsea & Ellie
I had the pleasure of dealing with Ellie & Chelsea, regarding a rental property. The process was unbelievably painless and the whole process took less than 24 hours from the first interaction to getting the property taken off the market. Thanks once again!
Thank you for your fantastic review! We're thrilled to hear that Ellie and Chelsea made your rental process so smooth and efficient. It's great to know that you were able to secure the property in under 24 hours! Your kind words are truly appreciated. If you need anything else, don’t hesitate to reach out!
5/5
TrustpilotA very happy landlord
Both Samuel Priestley and Adrian Hamilton have been outstanding in the process of finding a new tenant for my property. They have kept me informed through the entire process, and have efficiently secured me a quality tenant. Outstanding service, well done lads.
Very happy we could be off assistance Harry, please feel free to get in touch if you have any other queries, Aiden & Samuel
5/5
TrustpilotQuick and effective service from Grace…
Quick and effective service from Grace Smithson.Thank you for sorting the bathtub panel issue .
5/5
TrustpilotPositive experience
I had a great experience with Linley & Simpson. Aiden responded quickly to my viewing enquiry and emails. He was ponctual, showed me around the property and answered any questions regarding both the property and the application process. He was very friendly throughout the visit and remained professional. Thank you!
It was a pleasure talking to you, let’s hope things go swimmingly - Aiden
1/5
TrustpilotPlease avoid these people
Had mould issues in our flat that were clearly a problem with the flat itself and not anything to do with who was living there. The flat clearly had the problems before we even moved in as you could see where they had tried to "fix the issue by doing nothing but paint over it.So when the problem was coming back when we lived there, we informed them multiple times, each time with them trying to blame us saying it's how we're living there when anyone could see it was a building issue. Took well over a year for them to finally do something, which consisted of them just painting over it again. Well, most of it anyway.Eventually decided to move to a new place and with a new letting agent. Clearly they weren't happy about the fact that letting agents aren't allowed to charge tenants half as much as what they could before for things so tried to take it out of our deposit instead. Partly through trying to charge us for the mould damage/stains and partly through just outright making issues up that didn't exist.Seriously, unless it's your dream house, avoid this company like the plague.And no, I don't want to contact you about it Linley, we're way past that. So don't bother with the copy and paste reply.Edit: Wow. They still copied and pasted a reply. Just shows they don't even bother to read the content of a review.Edit 2: I know your company loves to lie but could you at least not lie about something so easily proven otherwise. And, no, you won't find me on your system. Do you think I really trust you enough not to give some kind of payback for a bad review if I use my real name? Sorry, my trust in you is at zero after what you've put us through. Not interested.
Hello there JohnI am sorry to hear about your experience with Linley and Simpson. To help us learn from our mistakes I would like the opportunity to discuss what happened and listen to any feedback that you feel could make us better when it comes to situations like yours. We always aim to ensure that our customers experience the best journey and I apologise that you feel we didn't get it right this time.If you would like to discuss this further, please contact me at feedback@linleyandsimpson.co.uk Kind regardsSalena WestCustomer Service Manager Edit: Just to reassure you this isn't a copied and pasted reply, we genuinely care about our customers journey and other than asking you to contact us, we are unable to attempt to put this right. I searched your name on our database and couldn't identify the branch you are referring to nor the property so I do require further details. My role is to monitor feedback such as yours and each response is written by myself - Salena West
5/5
TrustpilotTenant Issues Solved
I have had one or two issues with the tenant in my property, and Matt Kendrick, Senior Property Manager of Linley and Simpson Estate Agents, resolved the problems and gave me advice, which I felt went beyond what I would normally expect. Under these circumstances, I would not hesitate highly recommending him.
Thank you for taking the time to leave such a lovely review Janet, I really appreciate it, I was more than happy to help the tenant resolve the issues for you!
5/5
TrustpilotI highly appreciate Amina's patience in…
I highly appreciate Amina's patience in helping me find a flat suitable for my family. She has been very kind, lovely and professional right from listing the apartment visit to coordinating with my friend for viewing.Thank you for your hardwork.The whole process was so quick and organized.
Thank you Safia for your review, I am glad we were able to find you a nice apartment, I hope everything goes well with your move in.
1/5
TrustpilotShould be ashamed of themselves
I honestly don't know how people who work here go to sleep after a day sucking as much money from their (often vulnerable) tenants as possible. This company's very existence has a negative impact on the local populous. Really a fitting example of everything that is wrong with today's society and the human race. If Linley and Simpson had a mission statement it would be 'money first and people second'. It's a sad reminder of the sorry state of our country, that companies like this exist. Blatantly lying to tenants and landlords for their own interests, and using their position as the middleman to manipulate as much money out of the tenancy as they can for themselves and their contractors. They will take you for all they can, wherever they can. What an example to set for your children guys. It's honestly shameful. Bet your children look forward to bring your parent to school day!*Edit the copy and paste response below is really thoughtful guys, thank you.
Thank you for your feedback, a 1-star experience is not what we expect for our customers. We’d like the opportunity to make this right and ask that you email us at feedback@linleyandsimpson.co.uk with further details about the property you are referring to as well as the branch you were dealing with.Without this information, I am unable to investigate your issues and give you a more detailed response. Kind regardsSalena WestCustomer Service Manager
5/5
TrustpilotAbsolutely amazing
Absolutely amazing! Ruby Sievewright from the Saltaire, Bradford branch dealt with the sale of my dads house and we probably would have either still been waiting for it to all go through or would have lost the sale if it hadn’t have been for her. We had a not very reliable solicitor but Ruby stepped in and did her job and practically that of the solicitor!! She really pushed things along and made sure we were kept up to date with everything. She was friendly, highly informative and offered great advice. I’d highly recommend and definitely use them again - Adele
Hello Adele, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; Ruby will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for sharing your kind words with us. Have a lovely day!Many thanksSalena WestCustomer Service Manager
5/5
TrustpilotHappy Move Day!!!!
Sometimes things don’t always go to plan around move day, however the people that made the experience for me are Kelly, Zac, Kirk all at the Sheffield branch and Lea at the Leeds branch Thank you to you all for your professionalism and support.
Very happy move day, we hope you are so happy in your new home, thank you so much for the review it’s been a pleasure!
1/5
TrustpilotAbsolutely disgusting and…
Absolutely disgusting and unprofessional estate agents! Rang them the first day the property was listed to arrange viewing for a and was told to leave details and they'd get in touch. Didn't hear anything a whole week later so rang again and received the same story so I again left details rang them the third time only to be informed that an offer has already been accepted! Maybe my surname didn't appeal to them as its clearly a popular foreign one.
Thank you for your feedback, a 1-star experience is not what we expect for our customers and we are sorry you were made to feel that way. We’d like the opportunity to make this right and ask that you email us at feedback@linleyandsimpson.co.uk with further details about the property you are referring to as well as the branch you were dealing with.Without this information, we am unable to ensure instances such as this do not happen again.Many thanksSalena WestCustomer Services Manager
5/5
TrustpilotGreat service
Everyone i dealt with at L&S for the purchase of my new property, has been very helpful and friendly. Cal particularly has kept me informed at all times and has been more prompt and up-to-speed than my own solicitor. Overall would highly recommend.
Thank you for your very kind review, it’s very much appreciated. All the best in your new Apartment. - Cal
1/5
TrustpilotAs a customer I wouldn't trust Linley & Simpson to save your life
As a customer, I can say the most satisfying part of the whole experience is the fact I am no longer living in one of their managed properties. I can now sleep at night knowing that an unexpected visitor won't walk through my door with unauthorised keys with zero notice trespassing and entering my home, The estate agent has no consideration for their customer's welfare and does not respect their views as to when I first moved into the property they were informed not to use their own keys on the basis that the apartment let was a mezzanine and this offered zero privacy! To my disgust, a contractor was given keys and the agent never communicated with me about this.Furthermore, the management company changed the locks at the apartments and it took months for them to come and issue keys to their tenants for the main building door, the intercom was damaged and people were struggling to get into the building.When I moved into the property I was charged £240 in fees and disgusted that no cleaning was done before the property being let furthermore I have now been charged £150 for cleaning after leaving the property clean myself. In my opinion estate agents should be responsible for footing their own cleaning bill seen so all properties now have to be cleaned before being let due to Covid.The contractual terms for the properties Linley & Simpson let are bad for tenants, they have waivers on damaging your property with their equipment, for example, They breach their own terms and act unprofessionally. I have personally complained to The Property Ombudsman which is available to address issues. Furthermore do not let them allocate their choice of companies as its a Con you end up with inferior companies whilst they make money from referrals.
Thank you for your feedback, a 1-star experience is not what we expect for our customers. We’d like the opportunity to make this right and ask that you email us at feedback@linleyandsimpson.co.uk with further details about the property you are referring to as well as the branch you were dealing with.Thank you Salena West Customer Service Manager
5/5
TrustpilotReview
I had the pleasure of getting shown round several properties in Leeds city centre by Amina. She was extremely chatting, friendly and knowledgeable about the properties and the local area. She helped me find a very nice flat and gave me tips on negotiating with the landlord of the property.
Thank you Sean for your lovey review, I am glad I was able to help you get a nice flat and give you some advice about the rental market. I hope everything goes well with your move in.
1/5
TrustpilotLeeds agency
Leeds agency Completely deserve zero stars and to be removed from the property market!Please avoid the company at all costs! They rent dirty, disgusting looking flats claiming that they were clean, they will try to cash in on anything which is the landlords responsibility ie bathroom sealant, new bathroom grout, silver paint peeling of from bathroom taps as they've purchased the cheapest poor quality in the first place. I've experienced them lying to me numerous times, there was a ginger girl making up stories promising to solve the issues in the flat, nothing was ever done, I've documented this and reported the agency for scamming, this agency is full of unprofessional girls talking rubbish in the office, ignoring the tenant, they just carried on with their dirty conversations, uneducated and not very bright on that job position.Your agency has had 3 years to solve these issues, don't you dare try and patronize me now, this is a disgusting fake approach, so no thank you. I will make sure that people know the truth!!!
Good afternoon JamesThank you for your feedback, a 1-star experience is not what we expect for our customers. We’d like the opportunity to make this right and ask that you email us at feedback@linleyandsimpson.co.uk with further details about the property you are referring to as well as the branch you were dealing with.We have searched our full database of almost 82,000 fields and we are unable to locate your name. Without any further information, we are unable to learn from our mistakes and deliver the first class service that should be expected. Kind regardsSalena WestCustomer Service Manager
5/5
TrustpilotBrad G
Brad G. from Linley and Simpson has been amazing in helping me navigate the process of renting a property has been good at finding properties that fit what I’m looking for and organizing viewings. I've really appreciated his help and guidance through this process.
Hi Sowjanya, thank you for taking some time to leave a review. I’m pleased that I could adequately assist you in your house hunting journey. All the best with your viewings!
1/5
TrustpilotVery bad experience
Absolutely the worst letting agents I have ever used, and would give a zero star rating if I could. In my opinion they seem to hold no regard for their tenants. Left me with no heating and hot water for over 6 weeks. I reported a dripping tap in 1st week of Jan and it was still dripping when I left the property, which is on a water meter, at end of March. Other lengthy spells waiting for minor repairs, ending up having to constantly chase for any action. They failed to acknowledge my emailed suggested move out date and an email the following day confirming this date, made absolutely no contact with me either by email or phone for over 2 weeks, which led me to believe this was ok, because surely they would have been in touch to inform me of any problems wouldn't they? After waiting so long for any contact I chased them up to finalise the move out / key drop details, only to be then told that my suggested date was not acceptable as they had been unable to contact the landlord, this consequently then led to me having to pay over 250 pounds extra rent for a property I hadn't lived in for 2 weeks, as I had already signed up on my new home.Maybe other people have had a good experience with this company, but sadly mine was awful and I wouldn't recommend at all to anyone.
Im sorry to hear that you experienced problems during your tenancy. Are you able to email complaints@linleyandsimpson.co.uk with further information relating to the property this is in connection with, so that I can look into the matter for you?
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