Trusted Agent profile · Bethnal Green

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Ellis & Co Bethnal Green reviews

4.4

★★★★★ Great

140 reviews across 2 platforms

485-487 Bethnal Green Road, E2 9QH

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Ellis & Co's office in Bethnal Green, at 485-487 Bethnal Green Road, is rated 4.4 out of 5 across 140 reviews on two platforms, including 139 Google reviews rated 4.4.

Google logo

4.4 / 5

139

Reviews on Google

This office

Facebook logo

5.0 / 5

1

Reviews on Facebook

Business-wide

Reviews may appear on more than one platform.

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About Ellis & Co Bethnal Green

We're proud to have been serving the Bethnal Green area for over 10 years, offering a wide range of properties for sale and to rent, not only in Bethnal Green but also in Whitechapel, Stepney Green, Mile End and Shoreditch. Franchise owner Andy James is a Member of the National Association of Estate Agents (MNAEA) and the Association of Residential Letting Agents (ARLA), and has been in Estate agency for over a quarter of a century. During this time he has seen the highs and lows in the property market, making him highly qualified to advise the best way to achieve maximum return on your property whatever the market conditions.

Reviews

Every review we hold for the Bethnal Green office, from every platform, shown as written. First names only.

5/5

Google

Had the pleasure of dealing with Kier in the sale of my mums property - honest, reliable and a great communicator who made the whole process as stress free as possible. Kier was great at mediation and getting the best price which was realistic for both the buyer/seller. Would not hesitate in recommending using Ellis & Co - outstanding professionalism!!!

Paula · 7 November 2024

Agent replied · 17 October 2024

Hi, Paula, great to hear Kier kept the stress to a bearable level. They say house buying/selling is one of the most stressful transactions we go through, so to read your positive review is rewarding for the effort that goes in on our part.

5/5

Google

I’ve had a fantastic ongoing experience with Ellis & Co. Andy particularly has given me so much support and industry advice over the years and my portfolio of flats has been managed superbly. Can’t recommend them enough!

Stuart · 17 July 2025

Agent replied · 18 July 2025

Thanks Stuart, your kind words are really appreciated.

5/5

Google

It's been a fantastic experience renting with Ellis and Co. With a special thanks to Adam who has supported us over the year. His communication has been clear and always efficient! A pleasure doing business with himself and the team and I would highly recommend going with Ellis and Co!

Corey · 5 February 2025

Agent replied · 22 February 2024

Hi Corey, lovely to hear that you had a good experience whilst letting with us. Good luck in your new home and you're always welcome back.

5/5

Google

Great estate agents, Ashley is really helpful, brilliant communication and thorough with any issues or problems!

Lucy · 9 January 2026

Agent replied · 27 January 2026

Hi Lucy, great to hear that Ashley has been on point with sorting any issues you have. Thanks for taking the time to write a review.

5/5

Google

I have used Andy and his team (Kier) for 25 years now. I have 2 properties on their books and never once had an issue. Flats are always let to good tenants and their service and professionalism is exemplary. Can’t recommend highly enough

Guy · 19 March 2025

Agent replied · 1 April 2025

Hi Guy, thanks for your feedback. It's mad to think we've been looking after your flats for so long, but gives me positivity that we must be doing things right. Keep well.

5/5

Google

Massive thanks to Lois who prepared all our paperwork and oversaw the our whole process with ease and answered all our questions! Thank you! X

Parisa · 7 August 2025

Agent replied · 23 August 2025

Hi Parisa, thanks for your kind words. Nice to hear that Lois looked after you. Good luck in your new home.

5/5

Google

Ellis&Co and especially Adam delivered just the perfect experience one could hope for in a estate agency. Speedy, simple, and excellent human interaction. The process was incredibly quick and smooth from beginning to end. Thank you to Adam and team for the great support all throughout!

Gonzalo · 10 October 2024

Agent replied · 16 June 2024

Dear Gonzalo, Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Adam and the team. At Ellis&Co, we're dedicated to providing efficient, personable service, and we're glad to have met your expectations. Your satisfaction is our top priority, and we look forward to supporting you in the future. Warm regards, from all at Ellis and Co

5/5

Google

I’ve lived at my current property managed by Ellis & Co for almost a year now, whilst previous problems/queries proved challenging with the agency, Ashley Thompson (Property Manager) has made a huge difference to the overall living experience. Any problem encountered is swiftly and professionally resolved. Thanks for all your hard work and help Ashley!

Oliver · 10 January 2026

Agent replied · 16 January 2026

Hi, Oliver, Thanks so much for your positive review. It's good to hear Ashley has kept on top of things for you. Happy New Year.

5/5

Google

Kier at Ellis and Co Bethnal Green was dealing with the purchase of our new home; he could not have been more helpful and understanding with what ended up being a very long and complicated process. Thank you for all your help Kier!

Caroline · 10 October 2024

Agent replied · 4 April 2024

Thank you, Caroline, for your kind words and for awarding us a five-star review! We're delighted that Kier provided the support and understanding you needed during your home-buying journey, even when complexities arose. Your appreciation means the world to us, and we're always here to assist with any future real estate needs you may have. Welcome to your new home!

5/5

Google

Thank you so much Kier for helping us move into our new home. Kier made the whole process easy and relaxing. We are very grateful!

Hunny · 25 May 2025

Agent replied · 28 May 2025

Hi Hunny, thanks so much for your review. Great to hear Kier looked after you. Enjoy your new home.

5/5

Google

Working with Adam from Ellis and Co has been a dream! We’ve had two incredible years renting with him and he’s consistently gone above and beyond - he’s an absolute pro and a lovely person to deal with. Highly recommend!! And thank you for everything Adam.

Sophie · 23 December 2025

Agent replied · 24 December 2025

Hi, Sophie, let's set the record straight here..... You guys were "dream" tenants, thank you so much. Your rent was always paid on time and the house was kept immaculately. We're sad to see you go and wish you good luck in your new home. Happy Christmas.

5/5

Google

Excellent service from Kier and the team. Helped us all the way through with different aspects of the sale of my late uncles property. Would highly recommend Ellis & Co, especially Kier Hawkins.

Steve · 9 August 2024

Agent replied · 3 September 2024

Hi, Steve, thanks for your positive feedback. I know Kier always takes great pride in selling 'old school' east end stock, so great to hear he looked after you.

5/5

Google

Excellent agents, they look out for their tenants and flexibly accommodate any request or situation. Thank you Adam for your help through our tenancy process.

Salvijus · 7 November 2024

Agent replied · 30 October 2024

Hi Salvijus, so happy to hear of your positive experience with all the guys at Ellis and Co. Good luck in your new home, wherever you go and please feel free to put us as a reference for good tenant conduct if ever needed.

5/5

Google

Brilliant landlords. Property is well maintained. Staff are helpful and friendly. Thanks to the team for being a great help at all times

Sadiq · 21 November 2025

1/5

Google

We rented out our one bedroom apartment with Ellis & Co through Ashley for a year, and the experience was a nightmare. We realised after one year that the bedroom went completely mouldy and the tenant was complaining about it for 6 months… pictures attached. We actually received the pictures and info through another agency who were amazing and life savers. We never got pictures or notes from the contractual quarterly inspections, even after chasing Ashley multiple time over the phone and emails. He always found excuses and would push back. It cost us thousands in repair plus three months unable to rent it out. Ashley was by far the worst person I had to deal with from a professional standpoint.

Maxime · 5 April 2023

5/5

Google

I rented from Ellis & Co for the past two years and had a very positive experience. Adam was always very helpful and easy to deal with.

Paul · 20 June 2024

Agent replied · 20 June 2024

Hi Paul, great to hear Adam looked after you. Good luck in your new home and you're always be welcome to rent another flat with us at Ellis and Co.

1/5

Google

Most pathetic agency in the world! Stay away from them! Staff is ignorant and has no class!

Rajat · 30 March 2026

Agent replied · 10 October 2026

Hi, Rajat, I'm sorry you feel this way. We have searched our database and unfortunately have no record of having dealt with you. please feel free to email us @ bethnalgreen@ellisandco.co.uk and I will look into your grievance in more detail.

5/5

Google

Kier was honestly the best! I am late in writing this review as moving from to a new country, things get away from me. Everyone here was responsive and as helpful as can be! I love my flat! It's everything I wanted and this team has been very quick to help! Even when I locked myself out of my flat last week, they all coordinated to get me in ASAP and I was just so impressed and appreciative !PositiveResponsiveness, Quality, Professionalism, Value

Payton · 4 June 2022

5/5

Google

Adam K has been helpful, competant, personable and efficient throughout our dealings with him and Ellis in successfully renting our property. Keep up the good work!

Alban · 11 December 2025

Agent replied · 11 December 2025

Hi Alban, thanks for your positive review. Thank you for your co-operation during the process, as it made the transaction much easier to manage.

5/5

Google

Adam Kiani has been absolutely wonderful. He's been responsive to all of my questions (and I had a lot -sorry Adam!) and he helped make our move smooth. Really grateful to have had such a nice experience with something that's generally quite stressful.

A · 10 December 2022

Agent replied · 9 September 2024

Hi Corey, thank you so much for your positive feedback. Good luck in your new home.

5/5

Google

I let my property through Ellis and Co. and my experience with them have been very good. In recent years Kier has been my main contact and he, together with Abi and other members of the staff, has been great looking after the flat, sending reports regularly and fixing any problems in the flat promptly. I highly recommend them.

Hanna · 24 September 2023

2/5

Google

I've had good and bad experiences with this agency. I rented with them for 2 years. The renting process was quite easy and straight forward. During the tenancy, they were on top of the problems we encountered. It was a little bit confusing who to contact at times, the way they split the responsibilities with the landlord is confusing; but things got fixed and problems resolved. The end of the tenancy was a nightmare. Kier was unhelpful and I had to chase him for weeks before being able to get my deposit back (over a month after moving out). It is honestly a shame, and ruined my experience with them completely.

Christele · 30 March 2021

5/5

Google

I had the pleasure of working with Adam as my property consultant, and I couldn't be more impressed. He is professional, and truly dedicated to understanding my needs. Adam provided clear guidance throughout the entire process, making complex decisions easier to navigate

Arianna · 28 March 2025

Agent replied · 1 April 2025

Hi Arianna, congratulation's on your new home. Really pleased to hear that Adam got you through one of the most stressful situations in day-to-day life without incident. Good luck in your new home

2/5

Google

I've had good and bad experiences with this agency. I rented with them for 2 years. The renting process was quite easy and straight forward. During the tenancy, they were on top of the problems we encountered. It was a little bit confusing who to contact at times, the way they split the responsibilities with the landlord is confusing; but things got fixed and problems resolved. The end of the tenancy was a nightmare. Kier was unhelpful and I had to chase him for weeks before being able to get my deposit back (over a month after moving out). It is honestly a shame, and ruined my experience with them completely.

Christele · 22 October 2020

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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