Trusted Agent profile · Belper
★★★★★
248 reviews across 2 platforms
4 Chapel Street, Belper, DE56 1AR
Leaders Lettings's office in Belper, at 4 Chapel Street, is rated 4.5 out of 5 across 248 reviews on two platforms, including 241 Google reviews rated 4.6.
Every review we hold for the Belper office, from every platform, shown as written. First names only.
5/5
GoogleI have had the most professional and prompt experience from Leaders, the turn around in the process has been exceptional. I cannot recommend Leaders enough, thank you Emma in particular - really impressed!!!
Dear Amanda Wetton Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleBailey really made the experience from booking to viewing a really positive and stress free experience. Thanks
Dear Eveline Deetman We greatly appreciate your 5-star review and the time you took to share your experience with Bailey. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
1/5
GoogleTerrible - avoid like the plague! We rented a property from them for 3.5 years. We gave our notice (more than the minimum required to be considerate to the landlord) and heard nothing back from Leaders. After a couple of weeks of the property not being put back on the market, we got in touch with the landlord direct and Leaders hadn't told them that we'd handed in our notice. We left the property in great condition, and the landlord consented to release our deposit very quickly. 10 days later (the legal recommended maximum to return a deposit), Leaders still haven't released it and so I'm having to chase them again.
Dear Tom Hazelton, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleHaving dealt with this branch for many years I can honestly say that they have gone out of their way to help me I have dealt with Emma Parker who has helped and guided me through the years Her local knowledge of Belper and the surrounding area has helped me achieve the right price and I would have no hesitation in recommending Emma or leaders
Hi Jon, Thank you for taking the time to let us know about the level of service that you have received from the team at Leaders Belper. I'm thrilled to read that Emma has been able to offer so much guidance and support throughout your time with us. I hope that Emma and the team can continue to provide you with such a high level of service moving forward. Kind Regards Joe Gilliland Customer Care Manager
5/5
GoogleBeen with leaders for a year and in that year spoke to quite a lot of staff who are brilliant and helpful but I mainly spoke to Jesse at the Belper branch who was very thoughtful and great to deal with, quick response a credit to leaders, thank you for the help and supportPositiveResponsiveness, Quality, Professionalism
Dear Martin White, Thanks for taking the time to leave us a review , we appreciate your feedback All the best, Customer Care Team
5/5
GooglePhoned up regarding a rental property and spoke to Millie (from belper branch I believe) very polite on phone and very fast to respond to emails making the process to the property I was applying for a much smoother process.
Dear Cai Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleI am really unimpressed by Leaders. The level of customer service is appalling, one letting agent called Millie Hardwick booked me in for a viewing via email, I showed up at the property and no one was there. Took me 20 minutes to get hold of someone from leaders, for them to tell me they ‘forgot’ to book me in and the property had already been let - even though it still said it was available on the website. Will avoid any listings with them like the plague in the future..
Thank you for your review and I sincerely apologise that you are dissatisfied with the service. We have tried to call you today to discuss however we were unable to get through, can you please call me on 01773 828555. Kind regards, Emma Wood, Senior Branch Manager.
5/5
GoogleSadly I was in hospital when we engaged Leaders to let our property. Helen, Jesse and the team at Belper were very kind and most efficient in dealing with us. My partner Jacky was given all the help she needed at a tricky time for us all of which was much appreciated.PositiveResponsiveness, Quality, Professionalism, Value
Dear John Wilcock, Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Belper. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team
5/5
GoogleEmma has been amazing. So quick & efficient on my recent move. Many thanks
Dear Phil Dixon Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
2/5
GoogleTo begin with I gave these 5 stars because they were great at getting us sorted with the property we looked to rent However we are very disappointed in them now. They do property inspections which we always abide to but we stress about being present for as we have dogs, they know this, so our latest inspection was due while we were away on holiday so we cancelled it and said we would rearrange once home, we landed home today and after a couple of hours sleep went for breakfast only to be panicked mid way as we saw someone entering our property so we raced home to find them doing an inspection without our consent, totally unacceptable!!!
Dear Kelly, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleGreat service, Madison, Natalie and Claudia were so lovely and helpful, thank you
Dear Charlotte Sproat Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleNatalie could not have been more helpful in my hunt for a new home, but what made her even more incredible is that i was not a current Leaders tenant. She was so understanding of my individual circumstances and went above and beyond for someone she knew nothing about in terms of "tenant behaviour". I would have absolutely no hesitation in recommending Leaders Belper. I'm not normally one to leave reviews, but there is not enough positive vibes around at the moment, folk are quick to complain about things, but not so quick in dishing out praise.....and Natalie deserves recognition for how wonderful she was. Thank you 😊
Dear Steph Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWe found the whole experience really smooth and stress free. Madison looked after us and dealt with everything really quickly and professionally. We would highly recommend.
Dear Rosie Strzyzewski Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleMy experience renting with Leaders has been great so far - Jessie and Grace were very helpful, friendly and kept me in the loop during the tenancy process. Really good agency, highly recommended - and the welcome pack's pretty cool too.
Good afternoon, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleReally happy and grateful to the team at belper especially lauren couldn't have asked for a nicer letting agent. Everything went smoothly and really quick from finding the perfect place too the move in. Couldnt recommended highly enough!! Thank you so much 😊PositiveResponsiveness, Quality, Professionalism, Value
Hi Kevin, thank you for sharing your positive experience about Lauren and the team at Leaders Belper. We are glad to have been of assistance and hope you are happy in your new home. Kind regards Customer Care Team
1/5
GoogleNothing but the issues from Leaders. Contract date started didn’t get keys for another 3 days. Moved me into a property where the boiler was broken. No response unless chased and threatened with further action. No communication within the company ref. property visits. Still waiting issues to be resolved 10 months later!
Dear Vicky Fell, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleEmma Parker and team were brilliant in Getting our rental through so to ensure our house sale chain did not collapse. Massive kudos to Emma who took accountability to drive this home for us. Thank you
Dear Kevin, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleAbsolutely loverly agent very polite and open about all options available 😀 …
Dear Ashleigh, We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleI cannot express how helpful the whole team at Leaders Belper were with moving into our new home.I have never dealt with such a diligent and dedicated team,we dealt with Emma,Helen,Jessie and Lucy and I can honestly say they had their hands full with us but were not phased in the least.Professional,friendly,amazing team.I run my own business and wish each and every one worked for me.So impressed.Thank you to all the ladies at Belper Leaders,we are so happy and contented in our new home thanks to you all so very much.. Gwenn
2/5
GoogleAwful experience from start to finish to be honest. From the day I was due to get the keys it was a nightmare! No organisational skills nor care for a Tennant. I have filed numerous problems with the property that are never followed up, the most recent one was big cracks that have appeared throughout the property; these could be extremely serious but they are just ignored. Most of the staff have no clue what they are doing and lack any form of Customer service. The only lady that seems to want to help was Belinda (from either the Derby / Belper branch). I will never rent through this agency nor buy a property with them in the future. Absolutely shocking! Avoid and go elsewhere.
Dear Trent We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleI saw a property to let on Right Move and went to Leaders' website directly to submit an enquiry form for a viewing. This was quite late on in the evening. Within five minutes I received a call from a friendly member of staff who was professional and knowledgeable. I was booked in immediately. The viewing was confirmed by phone around an hour prior to the arranged time. I arrived at the property and the impression I got from the staff member was that I was a valued prospective tenant. All my questions were answered and the staff member made a point of being as transparent as possible - they even had genuine compassion and empathy when I explained of a difficult lettings situation I'd had in the past. When I put my application in for the property the staff member that took my details was very bubbly and friendly. So far a great experience.PositiveResponsiveness, Professionalism
Dear K W, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleAgents were helpful and very organized. They are keen on doing follow ups with the landlordnfor the tenants querries.
Dear Jeremiah Nepomuceno Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleGrace was really lovely and answered all my questions. Made me feel really comfortable renting my first place alone. Thank you!
Dear Lauren, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleBrilliant service and George was very helpful throughout the whole.process. would recommend anyone to go here
Dear S Williams Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
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