Trusted Agent profile · Belper
★★★★★
248 reviews across 2 platforms
4 Chapel Street, Belper, DE56 1AR
Leaders Lettings's office in Belper, at 4 Chapel Street, is rated 4.5 out of 5 across 248 reviews on two platforms, including 241 Google reviews rated 4.6.
Every review we hold for the Belper office, from every platform, shown as written. First names only.
5/5
GoogleMadison was great with every step of my move! Everyone was super friendly and helpful also when contacting leaders about progress ☺️ 10/10
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
5/5
GoogleBoth Holly and Klaudia were both extremely helpful and patient throughout the whole viewing and tenancy process! Very easy going and efficient service! Would highly recommended!!
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
5/5
GoogleMadison is such a brilliant lady, so polite and kind. She made my viewing so interesting and lively.
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
1/5
YellWouldn't touch them with someone else's barge pole
The only good thing about Leaders Belper is Jessica who seems to be the only one that actually cares enough to do anything about the issues I had with an appalling rental. The property was let to me and very quickly took a turn for the worse with neither Leaders Belper or the property Manager seeming to want to bother to get anything sorted in any kind of decent timeframe. Black mould everywhere, a kitchen that literally fell apart, damp in the lounge, freezing rooms, walls with water seeping down them and a complete disregard of anything I brought up. The only person that even bothered to apologise and sort this for me was Jessica on the day I actually moved out.
Hi Emma, our apologies we haven’t been able to respond to this sooner. We appreciate you taking the time to leave a review but regret that you haven't been happy with the service you had from us. We always want to provide as much assistance and support as possible to our tenants particularly if any maintenance issues and it’s disappointing to hear that we haven’t been able to do this for you. We’d really like to speak with you about this so we can investigate your issues and address them with you directly, we would ask if you’re willing to do so that you reach out to us on 01344758596 or alternatively write to us at customerservice@leaders.co.uk Kind Regards, Joe, Leaders
5/5
GoogleMadison made my life easier. She helped me through every step of renting. I highly recommend
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
5/5
GoogleI became an accidental landlord in March 2018, after vetting a few letting agents I settled on Leaders. Raza was my point of contact and the experience I had from start to finish was superb. Raza was professional, friendly and honest. Raza kept me informed at every stage of the process, and even inbetween stages, so I knew just what was going on at all times. The other great thing about the experience was if I needed anything on Raza's day off, Emma, at the office, also knew just what was going on, so she could assist without me having to explain where we were up to. Most importantly, a tenant was found for my property immediately, the rates for fully managed were highly competitive and the detail in the check in report was excellent. I have waited for 6 months before leaving a review as I wanted to see if the great service continued after I signed on the dotted line. Dan, at the Pride park office, is now responsible for managing my property on an ongoing basis and I remain impressed, Leaders are still efficient and helpful, and I am confident my property is in safe hands.
Hi Sarah, we are so happy to read such a great review about the experience that you have had with Leaders and we're happy you found our staff to be so supportive in your experience, we will ensure your comments are passed onto the teams. Here at Leaders our teams always strive to deliver the highest level of service and we are so pleased that the teams have been able to do this. If there is anything else we can do for you at all, please do not hesitate to ask. Kind Regards Leaders
5/5
GoogleVery helpful and smooth move, thanks to Bailey, madison and Klaudia!
Hi, Edward Whiteley! Thanks for the great review! All the best, Customer Relations Team
5/5
GoogleBailey and Ashleigh have been mega stars getting us into our new rental property! Highly recommend them and Leaders! An absolute breath of fresh air when it comes to renting!
Dear Pomshka We greatly appreciate your 5-star review and the time you took to share your experience with Bailey and Ashleigh. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleBoth Holly and Madi were so helpful throughout the whole process, made my first move incredibly easy and comfortable
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
1/5
GoogleTried to rent a room in an HMO paid a holding fee of £109 and a deposit of £1200 to be told they were waiting for the landlord to arrange a gas safe certificate, waited for at least 4 weeks,to be then told THEY were organising a gas engineer to certificate, then a week later still waiting no contact so rang them,to be told again they were waiting for the landlord to sort a gas certificate, at which point we decided to withdraw from the deal and then told they would return the deposit in 5 to 7 days. This property already has some residents but no gas safe certificate, surely that's against the law. I would urge anybody not to use leaders as the are incompetent liars........
‘Good morning. Please be aware that the gas safety certificate is in place. We can confirm that the applicant to which this matter refers has been made aware of the delay both verbally and in writing. He has chosen not to proceed with his application and will be receiving a full refund. Kind Regards The Customer Care Team
5/5
GoogleNatalie was brilliant. less Than 2 weeks from looking on the website to getting the keys. Always quick to answer any questions and offer advice. An extremely helpful, patient and knowledgable professional.
Dear Jack White Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWent for a viewing today and Bailey showed me around, he was a great agent and answered all the questions I had with reassurance. Really impressed and enjoyed the viewing!
Dear Lucy We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleAbsolutely amazing! So helpful and very friendly, no question is too much (and I ask a lot!) highly recommend to anyone! Thank you so much Madi 💜 xxx …
Dear Helen Burns Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleMaddison and the team was brilliant very helpful and friendly . Thank you 😊 …
Dear Jessica Chamberlain We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleHave recently moved into a flat thanks to Leaders and Jessie in particular. Jessie was fully understanding of the predicament I was in and showed patience and for that I must thank her. Not only that but any questions from myself were dealt with in a professional manner with great feedback, nothing ever seemed too much. Top class service.PositiveResponsiveness, Quality, Professionalism, Value
Dear, Munraj Pal, we are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
5/5
GoogleFantastic service. Natalie was so helpful. It was the first property I have let and she made the process completely stress free. New to this, I had plenty of questions/worries. She was really professional and quick to respond. Would definitely use them again and can’t thank Nat and the team enough.
Dear Tom Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWe had a couple of setbacks and issues with the renting process but Madison was very helpful and is continuing to ensure all the issues get resolved.
Hi William, Thank you for the fantastic review - we're so glad Madison was helpful! Kind regards, Customer Care Team
5/5
GoogleWe have just rented our first ever property and Natalie and team have been great,explaining everything we needed to do to make it as stress free as possible, thank you all for getting us a great rental property. Highly recommended
Dear Richard Bradbery Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleLeaders in Belper, especially Millie really helped me with finding my new house. They are exceptionally fast compared to other agencies that didn’t help us at all. They were helpful all along, and answered all questions really fast. If you’re trying to find new house, I’d recommend this agency
Dear Volodymyr Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleA massive thank you to Natalie, brilliant help throughout the process of getting our new house. Couldn’t help us enough ☺️ very happy.
Dear Samuel Chalklin Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleThe letting team member replied to my query super quickly, was very helpful and efficient. I received all the information I needed about the property I was interested in and added a video tour which greatly helped, so huge thanks to Angelina and the team!
Dear Paola Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWe recently used Leaders and they was excellent, could not fault the service from start to finish. Everything was done professionally,quick and smooth and Natalie was amazing, along with the rest of the team in the office! Simone and Andrew
Dear Mrs Bayton Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleAwesome experience all the way. Was late to pick up my keys, but Ashley and her colleague waited patiently for me till over 30mins after close of business. Warm and kind service I must say.
Dear Olayiwola. We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
1/5
GoogleRented a property through a different estate agent and Leaders had the audacity to cover the letting board outside with their own, drilling it into the doorframe in the process causing property damage as well. Absolutely disgusting behaviour.
Dear Chloe Smith, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
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