Every review we hold for the Belper office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleBailey was absolutely brilliant at my viewing. He was able to answer any questions, had amazing knowledge of the property and was very welcoming and polite. He was very friendly and showed the property in depth as well as giving me freedom to have a mooch around myself. Thankyou Bailey!
Matilda · 2 April 2026
Agent replied · 16 April 2026
Dear Matilda,
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleBailey was great he was able to show me all the nooks and crannies of the property and answer all my questions. He was really easy to chat to and got all the paperwork done there and then he was great!
Angharad · 2 April 2026
Agent replied · 16 April 2026
Dear Angharad,
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleBailey And Ashleigh were extremely helpful and very knowledgeable cannot recommend them enough :)
Charlie · 11 September 2026
Agent replied · 11 October 2026
Dear Charlie,
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 4/5
GoogleHad a great experience with finding a rental property through Leaders. It was a team effort from Natalie, Madison and George to help us through the process and they we all very efficient to respond to any questions or issues that we had. The team were always very friendly, while talking over the phone.
While we had a few technical issues through the tenancy application process, Natalie was always helpful to either resolve the issues for us or to direct us to someone who could.
Lewis · 11 October 2024
Agent replied · 25 August 2024
Hi Lewis,
We're really happy to hear that Natalie, Mason and George were so great during the process of you finding a rental property. We hope to keep helping you during your tenancy!
Kind regards,
Abby - Customer Care
★★★★★ 5/5
GoogleUsed leaders for our house move and everything has been very efficient and a smooth process. Everything was done in a timely manner and all staff at the branch were very friendly and helpful. Definitely recommend
Charlotte · 11 October 2025
Agent replied · 10 December 2024
Dear Charlotte Grimason
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleWe started our journey on the 5th January of looking at properties and by the 15th everything was sorted and received a move in date. Natalie and George have been the best help with this, explaining every step of the way as we are first time renters. There has been no stress or worry along this process as they handle things with haste and care. I would fully recommend Leaders Belper and so grateful to be working with them.
Jay · 12 February 2024
Agent replied · 11 June 2024
Dear Jay Deakin
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleBailey was very friendly and helpful. Very knowledgable, very sold on the property to myself.
Shadean · 2 April 2026
Agent replied · 16 April 2026
Dear Shadean,
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleSo refreshing. Unfortunately due to bad experiences with Leaders Derby I had gone off Leaders, after liking a property with them I thought I'd give Leaders Belper a chance. Honestly I am so glad I did.
I have dealt with both George and Millie and both of them have been fantastic, George carried out my viewing and it was so nice to see somebody actually care about what they do. George was very welcoming and friendly, it was a relaxed experience, he was chatty and I don't think there could have been anybody better to do the viewing. After numerous bad/awkward viewing experiences with Leaders Derby in the past, I can safely say George has changed my opinion entirely. Thank you so much to George, Millie and Leaders Belper for such a great experience I will continue to work with you. Again, thankyou.
Mollie · 26 December 2023
Agent replied · 25 December 2024
Dear Mollie Appleby
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI had a viewing with Bailey and he was so lovely with all the questions and needs we had for our move!
I highly recommend Bailey if you have any questions and assistance with your move!
Thank you so much!!
Bruna · 23 July 2025
Agent replied · 25 August 2025
Dear Bruna Alexandra Photography
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI had a fantastic experience with the service provided during my house viewing. From the moment I arrived, I was greeted with a warm and friendly welcome that immediately put me at ease. The staff was genuinely helpful, offering valuable insights about the property and the surrounding area. They took the time to answer all my questions and made sure I felt comfortable throughout the process. It was refreshing to interact with people who were not only knowledgeable but also very easy to talk to, creating an atmosphere that felt both professional and welcoming.
Ella · 11 October 2025
Agent replied · 16 April 2026
Dear Ella Graham
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI would like to thank leaders for helping me and my partner find a property to rent! After 5 long months of applying for properties and not getting chosen, George from leaders put us at ease after losing hope. George is definitely a credit to leaders and I am looking forward to being one of your new tenants :)
Stacey · 11 October 2024
Agent replied · 11 June 2024
Dear Stacey Severns
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 1/5
GooglePlease avoid this letting agents at all costs. 2 years I’ve lived in my property and it’s been awful having to deal with these cowboys. I wouldn’t usually write negative reviews but after 1 year of harassment from them I have now decided to take them to a small claim court. To cut an extremely long story short, leaders send me emails, text messages, voicemails and constant harassing phone calls chasing me for rent that has already been paid!! I chase why I’m receiving all this unnecessary stressful communications all the time and I get told my account is clear and up to date and no more communications will be sent. Then a week later it starts all over again and they are back chasing me for money that’s already been paid / not due until the end of the month. This company has involved my Guarantor, embarrassing me for no reason and causing endless stress to my stepdad who has angina!! This has gone on for well over a year now and I’ve been reasonable and asked them to stop but here we are. I have been advised that this is an harassment claim. I’m hoping the landlord gets to find out how bad Leaders are and how much stress and anxiety these people cause me week in week out.
On another note I had cracks in my kitchen ceiling, the ceiling started to bow, I was told it was fine. 1 month later the ceiling collapsed … I was going to claim for this as again, it was something that was reported over and over again but I was told to rest assured, it wasn’t dangerous!
Please, just avoid & do some research on your letting agents before you commit. There is so much more but I’ll leave it there. Thanks and good luck!
Siobhan · 12 June 2023
Agent replied · 11 June 2024
Dear Siobhan Collick,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you.
Many thanks, Customer Care Team
★★★★★ 4/5
GoogleMyself and my partners experience with Leaders has been very good. Natalie was great from the start; we were quite eager to see a property Leaders has listed on Rightmove and one phone call to Leaders and Natalie arranged a viewing with us straightaway even on the weekend! She showed us around and had all information to hand.
Overall we spoke to a few other staff members at Leaders Belper who was very nice. I must admit it was a tad confusing at one point because we weren't sure who to speak to and was left in the dark on the day of the tenancy signing. But things got sorted quickly and all staff was very helpful.
Rochelle · 12 June 2023
Agent replied · 11 June 2024
Dear Rochelle,
We are very happy we could provide you with a positive customer experience.
Kind regards
Customer Care Team
★★★★★ 5/5
GoogleSo refreshing. Unfortunately due to bad experiences with Leaders Derby I had gone off Leaders, after liking a property with them I thought I'd give Leaders Belper a chance. Honestly I am so glad I did.
I have dealt with both George and Millie and both of them have been fantastic, George carried out my viewing and it was so nice to see somebody actually care about what they do. George was very welcoming and friendly, it was a relaxed experience, he was chatty and I don't think there could have been anybody better to do the viewing. After numerous bad/awkward viewing experiences with Leaders Derby in the past, I can safely say George has changed my opinion entirely. Thank you so much to George, Millie and Leaders Belper for such a great experience I will continue to work with you. Again, thankyou.
Moll · 12 June 2023
Agent replied · 11 June 2024
Dear Mollie Appleby
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleBailey is so lovely and professional. He did everything to make the application process as smooth as possible. Thanks for a great service
Kate · 15 November 2025
Agent replied · 14 January 2026
Dear Kate, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
★★★★★ 5/5
GoogleAmazing communication, prompt and polite. Madi was so lovely and helpful which was very refreshing given my experiences with other estate agents. I would highly recommend
Rebecca · 11 October 2025
Agent replied · 11 October 2026
Dear Rebecca
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleBailey was amazing, walked me through step by step how to get ready for my move and answered the absolute barrage of questions I had. Overall a very smooth moving experience
Clinton · 11 August 2025
Agent replied · 25 August 2025
Dear Clinton Hill
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleMaddison was lovely and professional while dealing with our enquirys right up to moving in. Highly rate her! Thank you so much maddison.
Sarah · 11 October 2025
Agent replied · 25 December 2024
Dear Sarah Mcculloch
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleThe whole team at Leaders Belper were superb. Thank you for making the next chapter in our lives happen.
Simon · 11 October 2025
Agent replied · 11 November 2024
Dear Simon Kingham
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleAn agency you can rely on to provide you of all your needs and provides a great service all round - my father has used Leaders as a landlord for over 15 years continuously . More recently Daisy Pridden has been able to provide myself an excellent service for another property out of Derby and from beginning to end has been efficient , prompt , very compassionate and extremely professional . I highly recommend Leaders to all
landlords - an agency you can rely on and be listened to and be provided a service you expect and beyond .
Jacki · 12 June 2022
Agent replied · 11 June 2024
Dear Jacki,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleA genuinely fantastic experience with Leaders. The customer service we received has been above and beyond. Leaders really made us feel cared about regarding our housing situation and did everything they could possibly do to get us the place we wanted. Big shout out to the whole Belper team :) and a huge thank you to Natalie who was brilliant from the start !
K · 26 August 2023
Agent replied · 25 August 2024
Dear Kyle
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleWe had a great experience of Leaders- very quick turnaround and sent us everything needed to prepare. Madison was very friendly and helpful. Thank you!
LilyBekker · 12 June 2025
Agent replied · 10 September 2025
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
★★★★★ 5/5
GoogleWe've had great experience with Leaders so far. We just moved to Belper and it's our first time renting a property, which can be a stressful process. Agents from Leaders made it much easier, helped through all the difficulties, showed incredible amount of patience, resolved all the issues along the way. They've shown understanding whilst being professional throughout the whole process. And eventually, they led us to rent our first home! Special thanks to Jessie and Gemma who have been there to guide us and answer all the questions.
We are really happy with Leaders and we would recommend them to anyone looking for home in Belper area.PositiveResponsiveness, Quality, Professionalism, Value
Weronika · 26 August 2021
Agent replied · 11 June 2024
Dear, Weronika Wajszle, we are very happy we could provide you with a positive customer experience.
Kind regards
Customer Care Team
★★★★★ 5/5
GoogleA genuinely fantastic experience with Leaders. The customer service we received has been above and beyond. Leaders really made us feel cared about regarding our housing situation and did everything they could possibly do to get us the place we wanted. Big shout out to the whole Belper team :) and a huge thank you to Natalie who was brilliant from the start !
Kyle · 12 June 2023
Agent replied · 11 June 2024
Dear Kyle
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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