Burchell Edwards Belper reviews

★★★★★ 1/5

Trustpilot

Absolutely Shocking company who done…

Absolutely Shocking company who done EICR report .We gave the our house to estate to rent out. Which needed EICR report so Burchell Edwards (Mansfield) who Hired electrician (B&P Electrical Installation Ltd) through Vibrant energy who quoted £1100 for the repair to pass the EICR.Then found out Electrician only quoted £649 for repair but Burchell Edward and Vibrant Energy added their commissionmore than 60%.But the fun fact was that the property didn't require much repair at all. The New EICR and repair was done only for £120.

Kavshal · 21 February 2023

★★★★★ 5/5

Trustpilot

Hannah was amazing at letting our property

We’ve had one of our buy-to-let properties managed by Birchall Edwards for a number of years, and they have always let and managed it to a very high standard.

Roger · 10 August 2025

★★★★★ 1/5

Trustpilot

If I could give zero I would have

If I could give zero I would have. Scammers!!The shocking behaviour from them for letting our property out,so much delays and we never get informed or updated about anything no matter how much we chase our eicr failed and they quoted us £1100 and when spoken to the electrician he said he only quoted £650. And now with payment of our rent,they are trying to over charge us out of the contract and not paying us right amount. After chasing them since few weeks nothing has been sorted and we still haven't got our money back..never use burchell edwards.The staff none of them are professional and never replies to your call or emails. Really disgusting behaviour and service. Mansfield branch is the one I used so please avoid.

Sonam · 13 February 2023

★★★★★ 5/5

Trustpilot

Emily Castle Bromwich

Have been using Burchell Edwards at Castle Bromwich for a few years now. Emily has been the best point of contact to date. Very professional.Good at liaising with tenants, for best outcome for both parties.Another brilliant let Thanks Emily 😀

Karen · 21 March 2022

★★★★★ 1/5

Trustpilot

AVOID!

Absolutely shocking service, what my partner had to put up with was just shocking, months and months of arguments, them not doing their job - no details passed onto sales progression team!! No one ever got back to him unless he literally harassed them or waited on hold until someone would speak to him, even then there was times when they would lie and say they were out of the office (they wasn’t just couldn’t be bothered to deal with it) but my biggest problem is they sell the conveyancing side to the buyers which are the completely inept premier property lawyers who just sit there and do nothing!! NEVER list your property with Burchell Edwards if you want to get anywhere!!

Abby · 25 January 2023

★★★★★ 5/5

Google

I cannot recommend Burchill Edwards Belper office highly enough. Having had a bad experience with another Belper estate agent once I changed to them they were brilliant. I was kept updated on everything that was going on with the house sale. Thank you to all at the office

Simon · 12 June 2020

★★★★★ 1/5

Trustpilot

Avoid this scam agent..

Avoid this scam estate and letting agent, rented a property via this agent. When I left the property, the property was fully clean and no damage at all. After few weeks I got a email stating that I need to pay £580 for cleaning. I tried contacting them, they started to ignore me and sending emails to pay. This is how they are making money along with landlord. Avoid this scam!

Jeyapalan · 29 August 2023

★★★★★ 5/5

Trustpilot

We are happy from Hannah

We are happy from Hannah, thank you so much

Sanaf · 22 January 2026

★★★★★ 1/5

Trustpilot

Charging for service not provided and lying

I put in an offer on the above property via Burchell Edwards and as far as I was concerned, the viewing with them was conducting professionally. We were interested in the property and put in our offer to purchase. We proceeded to arrange our mortgage via our own broker but were advised by Burchell Edwards to utilize their in-house broker as he would be quicker and offered better rates. It was soon apparent that Burchell Edwards have a policy of sucking as much money as possible from potential purchasers by asking them take on their full package including their broker who was very incompetent and did not fulfil his appointments with us to arrange the required mortgage. Their in-house broker was charging us £749, whereas my own broker was only charging £199.In addition they were repeatedely telling me the wrong amount of stamp duty I was liable for, when I questioned both the manager and broker, they both told me I was wrong even thogh I informed them at that stage that should I be liable for the higher amount of stamp duty, I would not be able to afford the property.Burchell Edwards told me in plain words that’s should I not use their in house broker, they would not process the sale to me. they were aggressively pushing us to use them and it was to no avail and very unprofessional.I was told by my own broker that this was an illiegal stance conducted by Burchell Edwards and I should take all appropriate legal action against them.When I gave Burchell Edwards an opportunity to rectify this error, they appointed another broker, who promptly took payment for the brokering fee.As our purchaser fell through for various reasons, not least due the doubling of the stamp duty liability, we were unable to proceed with the purchase. The period between making the payment and our circustances changing was probably less than a week.I asked our broker that the purchase had fallen through in good faith and could the refund the broker fee which we were no longer using, but they refused.I appealed to the broker over several weeks however to date a refund has not been forthcoming.I have advised them that I would share my honest opinion of my experience with them on social media unless they refunded me my moneyI am now looking for a full refund from Burchell Edwards failing which I will have no other option but to take whatever action is necessary to get return of the funds. I am happy to remove all my feedback left on social media should they refund my money

H · 3 November 2022

★★★★★ 5/5

Trustpilot

Thank you to Emily for your expertise…

Thank you to Emily for your expertise in finding me a new tenant for my property. Emily and Tom are always professional and diligent. I would highly recommend them for any letting queries. Thanks again!

Declan · 22 April 2022

★★★★★ 1/5

Trustpilot

Had to give one star… would have given…

Had to give one star… would have given -5 if possible.I rented a property at short notice and without viewing as the previous tenant was refusing to allow viewings.On the day of my move I was struggling for time and had arranged a van for removal etc.Upon seeing the property I felt sick at the poor fit and finish to everything. My biggest concern was the garden which was advertised as low maintenance and perfect for alfresco dining. It’s a bomb site but I was told the landlord was aware and I was given assurances that this would be rectified within 2 weeks… I’m now on my 7th week and still no sign of the gardener .Avoid at all costs

Darren · 14 July 2022

★★★★★ 1/5

Trustpilot

Awful estate agents. AVOID!!! HOLD ONTO YOUR DEPOSIT FOR WEEKS.

Awful estate agents. I left a property after 2yrs in a clean and tidy state. Painted the walls, cleaned everything. Landlord agreed, said to release the full deposit to me. Thats where the fun started. Since then, a month ago almost, I have been led on a merry dance by Burchell Edwards trying to get back my money. 10 days is the legal requirement to get back your refund. Not 4 weeks. And still no money!!! Final report was written up within a couple of days of the release of the property to them. Someone else is in there now, so they have their deposit and mine!!! I have complained to Birchell Edwards every day since, to no avail. I've complained and opened a Resolver case (Burchell Edwards have a number of these ongoing with the company as they have them already preloaded)The tenancy ombudsmen are now looking into the case as this is disgusting and flagrant withholding of funds. They have all the required information as I have seen it in my emails from the company and the landlord.

TONY · 23 May 2022

★★★★★ 5/5

Trustpilot

Excellent Customer Service

A very good estate agents dealt with them a few times of the years, especially Emily on the property letting side, she found me the perfect tenants for my property even know I was quite picky.Can’t fault there services what’s so ever.

Bryan · 12 June 2020

★★★★★ 5/5

Google

Gemma was totally professional and showed genuine interest in valuing my house. I would not hesitate to use this company In the future.

Kevin · 16 April 2023

★★★★★ 5/5

Trustpilot

Burchell Edwards estate agents

So helpfulf and friendly with dealing with our renting a property the land lady also very nice good company all round 👍 and I would recommend them to anyone. P.Dexter

Pamela · 6 May 2025

★★★★★ 1/5

Trustpilot

They deserve a zero star

They deserve a zero star , the worst company ever cheeky liars dont get involved with them , they arranged a view for me at 4.30 , I took a taxi was there by 4.25 they rang at 4.26 apologizing saying due to the vender and we need to rearrange the view , they did it 4 minutes before the time , unprofessional bad people , rude manners who hand up and dont take complaint they just do what they do and to hell with clientsdont wast your time on wasters like them

Ataa · 25 March 2022

★★★★★ 1/5

Trustpilot

Burchell Edwards should be ashamed

Absolutely disgusted. Landlady refused to repair several dangerous problems. Left me and my 2yo without heat or hot water for 3 weeks in Jan-Feb. Eventually forcing me out by raising rent 12% knowing I couldn’t afford the increase as I was 36 weeks pregnant then marketing it at 25% increase in the rent I was paying.All because she had a leaking toilet replaced and decided she didn’t like it (after refusing to let them do it for 5 months) and I asked them to wait to replace the new one until after I had had the baby as I couldn’t go without a bathroom for another 4.5hrs.Renters beware, they will protect landlords from any legal action you would be able to take against dangerous homes and sleazy landlords.Who leaves a woman homeless at 38 weeks pregnant with a 3yo… that’s it, BURCHELLS

Alex · 8 March 2022

★★★★★ 1/5

Trustpilot

i am an registered electrician in…

i am an registered electrician in birmingham. and i done some work for a landlord because burchell edwards sent an electrician and quoted well over priced work that was needed to be done.

Eric · 14 March 2025

★★★★★ 5/5

Trustpilot

Thank you to Alisha & Emily!

Thank you to Alisha & Emily for being so helpful in the move to our New Home. Definitely recommend! They are a credit to the company. Thank you

Chad · 9 August 2022

★★★★★ 1/5

Trustpilot

Liars and rubbish company

This company is rubbish. Called for viewings on 2 properties only to be told by John in the Tamworth office that they are awaiting to confirm whether they are doing the viewings or the vendor themselves. After constant chasing, they booked the viewings nearly 2 weeks away to say that this is when they will be starting the viewings. I then found that the properties had been sold. Only to receive a phone call a few days later from John with his pathetic excuses and apologies.I'd stay well clear of this company. They are liars and a waste of time!!!

Ri · 28 January 2022

★★★★★ 1/5

Trustpilot

Since having a house on the market 12…

Since having a house on the market 12 months ago, dropped 100000 several viewings cancelled last minute with no reason as why . To finally have the last one cancelled 2

John · 28 March 2025

★★★★★ 5/5

Trustpilot

Great service on recent let

Had a very smooth experience dealing with Burchell Edwards on our let. Dealt with Emily throughout who handled our let with a great deal of professionalism, always ensuring we were provided with timely communication and responses to queries.

Ash · 19 June 2020

★★★★★ 1/5

Trustpilot

Save yourself

Have only given 1 star because I can't give zero

Kelvin · 28 October 2025

★★★★★ 1/5

Trustpilot

I would never use this agent again. I have used a number of agents over the…

I have used a number of agents over the last 20 years for my rental properties and I have learned the hard way not to use corporate letting agents. You get passed from one department to another. There are endless mistakes and incompetencies. I’ve had many different account managers as there is a high turnover of staff. They promise things will be done and they aren’t you chase them they promise things will be done again they don’t you have to chase them againOne example of many is that I have been trying to get a rental payment from the landlord insurance policy I took out with The agent. After three months nothing had happened. I chased it up and the branch had not returned the claim form. I then wrote a formal complaint. I assumed it would be sorted. One month later it still hasn’t been actioned. They also use local contractors who have to pay a commission to the letting agents so you will be paying a higher amount than if you found your own contractor. They definitely put their own interest above that of the landlord.I have also been told that they no longer hold the keys for my property when I know they are there. This is one of the very basics that you would think that our local letting agent and hold the keys especially when the landlord lives over 200 miles away. When I did visit the branch I was quite surprised at the lack of local knowledge of the area considering they’re meant to be property experts. I would never use this company again.

Clare · 24 September 2021