Burchell Edwards reviews

★★★★★ 5/5

Google

I can’t begin to thank Olivia at Burchell and Edwards enough! I’m a first-time buyer and Olivia has been supportive, informative and kind throughout the whole process. She is always willing to help, go the extra mile and is quick and responsive. It can be quite a stressful experience, but Olivia has ensured that it has been enjoyable and has been clear, calm and helpful the whole way. Highly recommend.

Olivia · 9 April 2026

★★★★★ 5/5

Google

Mortgage adviser Olivia has been second to none through the process of buying my first house. She has been there each step of the way and I would have been totally lost without her advice! Olivia is quick and efficient in what can be a long and stressful process and I wouldn’t hesitate to point anyone in her direction when purchasing a property.

Abi · 15 November 2025

★★★★★ 5/5

Google

Highly recommend the team at Burchell Edwards when buying our first home. For a first time buyer with no idea about mortgages Craig was excellent and went beyond what we expected. When our mortgage offers fell through (Twice!!) he was instantly on trying to find us better deals despite the issues being pretty complicated. In the end he took almost £600 off our mortgage payments. Megan and the team are great for managing the sale and regularly checking in with us. Overall would definitely recommend to anyone going through their first house purchase

J · 21 March 2025

★★★★★ 5/5

Google

Our mortgage advisor Olivia has been extremely helpful throughout the process of buying our first house. She has been very efficient & patient with us as first time buyers with no idea what we’re doing! Can’t thank you enough, would definitely recommend☺️

Ellie · 15 November 2025

★★★★★ 5/5

Google

Megan and Adam and the team were brilliant from start to finish! They proactively tried to sell our house rather than just relying on Rightmove to do the work for them, and they were helpful and responsive every step of the way - right up to completing the sale. Highly recommended.

Brian · 16 August 2025

★★★★★ 5/5

Google

Megan and Adam were professional .and Incredibly helpful. Quick to solve problems and always cheerful. Adams lovely personality shone through. If he didn't know something he was always quick to find out. Always smart and professional.

Kim · 15 November 2025

★★★★★ 1/5

Trustpilot

One star is too much for this absolute…

One star is too much for this absolute shambles of a business. Their Tamworth branch are lazy and inept. I have left numerous messages and they never call back. When you do speak to someone they tell you it’s another branch who pass you straight back to Tamworth. I hope they tell their landlords that they let for how they can’t be bothered to let their properties.

Mike · 28 August 2026

★★★★★ 5/5

Google

Could not rate the Belper team high enough. Alex was fantastic in giving us prompt and honest explanations on each house we viewed and helped us with a wide range of properties in the area. Megan was unbelievably helpful throughout. Going …

Steven · 16 April 2025

★★★★★ 5/5

Google

We switched to Burchell Edwards after the contract ran out with our original agent. We were sceptical and despondent, as we had been promised the earth by the first agent and they failed to deliver. However, from our first meeting with Megan we knew we were in safe hands. The Belper team arranged lots of viewings, communicated with us regularly, and managed to get us an offer in under 3 weeks from being listed. They handled the negotiations beautifully for us. I cannot speak highly enough of this team and how they have managed this sale. We were continually met with kindness and professionalism from every member of the team. Thank you Burchell Edwards Belper for everything you have done for us.

HELENA · 16 July 2025

★★★★★ 1/5

Trustpilot

If I could give a minus number I would

If I could give a minus number I would. DO NOT WORK WITH THIS AGENCY! We were mislead and told incorrect information in order to sign a lease. There is no effective communication between the landlord and agent. They tell you one thing on the phone and another on email to cover their own backs for legal action. They don't answer calls and DO NOT admit to their mistake. Stay clear do not get involved - particularly the Castle Bromwich Branch

Aliyah · 10 December 2024

★★★★★ 5/5

Google

Craig Ford has been helping us with our mortgage and negotiations on our offer. He goes well above and beyond to make sure everything goes smoothly throughout this tideous process. I couldnt recommend him more. Top notch service!

Ellie · 16 April 2025

★★★★★ 5/5

Google

Craig went above and beyond with helping us buy our first house. Smooth process from start to finish. Explained everything to us clearly and happily answered any questions we had. Couldn't recommend Craig and the Belper branch enough!

Megan · 19 February 2025

★★★★★ 5/5

Google

I bought a house through Burchell Edwards over the summer of 2025. Adam in the Belper office negotiated the sale and stayed involved periodically to help make sure everything completed successfully. He showed great sensitivity to my own priorities and an ability to present these to the seller with an awareness of their own concerns. I'm very happy with the outcome.

Tom · 15 November 2025

★★★★★ 1/5

Google

I didn't have a good experience booking a viewing with Burchell Edwards (Belper). Once you're not interested in using their mortgage advisor, they come up with various excuses not to allow you to view the property. Going forward I will avoid looking at any houses they advertise.

Sofia · 15 March 2026

★★★★★ 1/5

Trustpilot

Absolutely not worth one star

Absolutely not worth one star . Where do I start . We got treated worse than anybody possibly could . I can not believe the way we was treated and we are beyond hurt .We went for a property at Lakeland drive . So please be aware anybody reading this . Told the agent I have an Iva and my husband also has an Iva . However we were renting with daughter and son in law . Was told that was ok but would speak to landlord .Had a lovely phone call congratulating us that we had got the house . My daughter and son in law handed their keys back for flat (agent was aware ) they also have a six month baby girl etc . Was meant to move in on the 15th . Lack of communication . Excuse after excuse and delays .All the correct documentation was sent to referencing . We was told by the agent , it doesn’t matter if your references fails etc the landlord has signed us off and my daughter and son in laws references had passed and there joint income is more than enough.All tenancy agreements signed etc . Then we were called up on 16/08 saying we had failed referencing ??? And we couldn’t have the house .My husband didn’t have a right to rent . When we are renting now and we sent all documentation that was listed over. Also the agent said that the land lord didn’t know my husband has an Iva . Even though I told her and she stated it doesn’t matter land lords signed off !! My daughter and son in law and myself have enough income to cover it and that’s more than enough !!!Oh and the land lord wasn’t going to rent the property out he had changed his mind .However it’s now on right move and new property to let under burchell edwards . The agent even told me to give notice on my property ( so I did ) when I was upset with her on phone ( so I should be ) she stated it was her last day and she tried her best .She has left us all heart broken and it’s not the fact we have lost the house that hurts . It’s the way we have been treated .We also paid the holding deposit, but we can’t have it back because of my husbands right to rent . Which isn’t true at all .We feel beyond hurt and very confused. I can not believe the disgusting treatment we have had .The agent even had the cheek to say the landlord asked how the move went 15/08/ and she didn’t know how he would take the news that we hadn’t moved in ?? I explained this isn’t my fault . Trying to get in touch and help from somebody all day .They did not give a dam that they could have made a young couple and a baby homeless . Also the fact I have my notice on my property . All I was told was you can retract .They won’t be giving us back out holding deposit .My current land lords are disgusted and think we should be asking for compensation .We were mislead and lied too.We were so happy at the start . Agent was very friendly and helpful. We were honest about everything. Then suddenly things changed and we had excuse after excuse and communication wasn’t the same .We were constantly ringing and emailing hoping for some update and positive news.I hope nobody else gets treated the same way. It’s very unfair and heartless.

Heather · 18 August 2024

★★★★★ 1/5

Trustpilot

Our experience with Burchell Edwards…

Our experience with Burchell Edwards during the sale of our home was extremely disappointing. I wish I could give zero stars but unfortunately there is no such option.Initially, they seemed promising, but it quickly became apparent that their service was lacking. They rarely answer phone calls, and when they do, the staff often admit they are new and unsure how to assist. Attempts to speak with senior team members were futile; they were never available and never returned calls, emails, or voicemails.Moreover, they are not cheap either; our seller paid much less to another agent who were just brilliant. When we tried to chase them for updates, we were told not to chase and that they would respond when they had time, which never happened.There was no follow-up on the sale, and we had to chase all parties involved ourselves. The only call we received from Burchell Edwards was on completion day, after everything was sorted by us.In summary, do not use Burchell Edwards if you are serious in selling your property and unless you want the additional stress of managing everything yourself. Their service was not worth the hassle and added unnecessary frustration to an already stressful process.

Jutt · 6 August 2024

★★★★★ 1/5

Trustpilot

Very dissappointed

Very dissappointed, my son and daughter in law let down, property on the market at £200k Offered £202k offer accepted and letter sent to them by Burchell Edwards, advised to use there mortgage advisor but there costs were high so they decided to use a independent advisor, after instructing them a week later they send a email to say the vendor has received a higher offer so here's your last chance to up your offer again, No deffinatly not, I hope they sleep well at night knowing how they affect young lives?

Andrew · 6 February 2026

★★★★★ 1/5

Trustpilot

Worst estate agency I have experienced

Worst estate agency I have experienced. It takes 3 or 4 repeated call to get through to someone who will answer the call. Then usually you will be talking to an intern or trainee who know nothing about the queries you are raising, followed by a void promise that they will call back to you which will never happen. As a seller, you shall never use them, as they have a “smart” strategy to make you think they sold your property above market price by significantly undervalue your property, then put into market for people to view, meanwhile, as they short of hands or purely being lazy, they will push away dozens of potential buyer’s queries ( or simply not answer the call or email). You may get a price above asking price but that is because the original valuation is poor. Moreover, they will forcefully asking buyer to take on their recommend Connell broker to “get a better chance a win a bid”. If you are not using their broker, you probably won’t get the property even if you are offering good price.

Jason · 28 May 2024

★★★★★ 5/5

Google

Gemma was friendly, polite and very well prepared for my house valuation. She was knowledgeable and took time to give meaningful advise to our particular situation.

Siobhan · 16 April 2025

★★★★★ 1/5

Trustpilot

Worse company for letting and selling

Worse company for letting and selling ! They take your money on management and never look after the property on lettings ! When tenant left , that was it , no support to get my money ! Did no checks even though promised 3 a year ! House was a tip when left and never got my money . Taking to ombudsman ! Definitely a bunch of liars ! My health has been affected by the nightmares I ve gone through with this company .selling aswell! They actually said that they told other agency that tenants were good payers so they d leave ! ( how shocking and unprofessional !) as they were going to try and sell property ( I couldn’t afford mortgage so needed to sell ) and tenants were being awkward . They had allowed tenants to change things to property without my approval! They had 3 dogs in the house and the way the tenants left the house was terrible !

Sadat · 16 May 2024

★★★★★ 5/5

Google

Really friendly and helpful staff, especially Adam regarding viewings and Megan on the phone. Would highly recommend and would definitely use again in the future.

Alison · 2 April 2025

★★★★★ 5/5

Trustpilot

Nikita was absolutely amazing

Nikita was absolutely amazing from start to finish. She really did go above and beyond and nothing was ever to much. She was extremely helpful and knowledgeable, always got back to us when she said she would. She also is such a lovely girl, professional and friendly. I would highly recommend Nikita, she was an absolute delight to deal with. It really made the process stress free knowing I had someone reliable helping me. Would highly recommend Nikita. Could not fault in any way.

Miss · 9 April 2024

★★★★★ 1/5

Trustpilot

Totally incompetent branch Castle Brom

Totally incompetent branch Castle Brom, would not recommend this company. They have no idea about selling properties everything is guess work incorrect house description no apology just send me what needs amending ? Really isn’t that there job ? Rude when you tell them they have input incorrect information. Not worth the stress go elsewhere.

DAWN · 30 June 2026

★★★★★ 1/5

Trustpilot

Avoid them with all costs.

Avoid them with all costs.As a landlord I can say they are the worst agency. Would never use them again.I gave them 2 flats for rental. Had problems with both of them, both times.They only know how to take off your money but will not take care of your property.One of the flats had all bathroom tiles broken, had to change half of the kitchen that was brand new before giving them the flat.Did not even received the deposit.. They said (there is nothing we can do as we forgot to take dated photos before renting the flat).So.. after puting it together.. I paid more for fixings then I reiceived from rent.. Really bad customer service. Even made a complaint few months ago.. and nobody answered or called me back regarding it.

Bogdan · 6 November 2023