Trusted Agent profile · Belper
★★★★★
299 reviews across 2 platforms
1-3 Bridge Street, Belper, DE56 1AY
Burchell Edwards's office in Belper, at 1-3 Bridge Street, is rated 3.2 out of 5 across 299 reviews on two platforms, including 64 Google reviews rated 4.3.
Every review we hold for the Belper office, from every platform, shown as written. First names only.
5/5
GoogleGemma was friendly, polite and very well prepared for my house valuation. She was knowledgeable and took time to give meaningful advise to our particular situation.
Thank you for taking the time to share your experience and for your wonderful 5* review Siobhan! Kind regards, Lucy, Customer Relations.
1/5
TrustpilotWorse company for letting and selling
Worse company for letting and selling ! They take your money on management and never look after the property on lettings ! When tenant left , that was it , no support to get my money ! Did no checks even though promised 3 a year ! House was a tip when left and never got my money . Taking to ombudsman ! Definitely a bunch of liars ! My health has been affected by the nightmares I ve gone through with this company .selling aswell! They actually said that they told other agency that tenants were good payers so they d leave ! ( how shocking and unprofessional !) as they were going to try and sell property ( I couldn’t afford mortgage so needed to sell ) and tenants were being awkward . They had allowed tenants to change things to property without my approval! They had 3 dogs in the house and the way the tenants left the house was terrible !
5/5
GoogleReally friendly and helpful staff, especially Adam regarding viewings and Megan on the phone. Would highly recommend and would definitely use again in the future.
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotNikita was absolutely amazing
Nikita was absolutely amazing from start to finish. She really did go above and beyond and nothing was ever to much. She was extremely helpful and knowledgeable, always got back to us when she said she would. She also is such a lovely girl, professional and friendly. I would highly recommend Nikita, she was an absolute delight to deal with. It really made the process stress free knowing I had someone reliable helping me. Would highly recommend Nikita. Could not fault in any way.
1/5
TrustpilotTotally incompetent branch Castle Brom
Totally incompetent branch Castle Brom, would not recommend this company. They have no idea about selling properties everything is guess work incorrect house description no apology just send me what needs amending ? Really isn’t that there job ? Rude when you tell them they have input incorrect information. Not worth the stress go elsewhere.
1/5
TrustpilotNot even worth one star
If zero stars were possible, this company would deserve it. I trusted Burchell Edwards (Connells Group) with full management of my property. The result? • My tenant moved out early, but they failed to carry out a timely check-out. • They withheld and contradicted information for weeks. • They demanded £135+VAT for an inspection that should have been part of their service. • They repeatedly chased me to release the tenant’s deposit before resolving my complaint. • When I escalated to The Property Ombudsman, Connells’ delays and tactics meant the case wasn’t accepted. Two months of stress, endless emails, and still no accountability but harassments weekly email My advice: do not entrust your property to this company. They take their fees but not their responsibilities.
1/5
TrustpilotAvoid them with all costs.
Avoid them with all costs.As a landlord I can say they are the worst agency. Would never use them again.I gave them 2 flats for rental. Had problems with both of them, both times.They only know how to take off your money but will not take care of your property.One of the flats had all bathroom tiles broken, had to change half of the kitchen that was brand new before giving them the flat.Did not even received the deposit.. They said (there is nothing we can do as we forgot to take dated photos before renting the flat).So.. after puting it together.. I paid more for fixings then I reiceived from rent.. Really bad customer service. Even made a complaint few months ago.. and nobody answered or called me back regarding it.
2/5
TrustpilotNot Great
Sold our property through the Belper branch, the whole process was hard work! Where do I start… pictures were poor quality and promised a video tour which I continually chased and never got, the listing was full of typos and was re-written 3 times despite detailed emails from myself and phone calls. I had to provide some of my own pictures for rooms that weren’t photographed. We found a buyer ourselves and directed them to Burchell for a viewing but they were rude and un-accommodating so our buyer refused to deal with them and pulled out. Staff (except Adam) unapproachable, rude, patronising and condescending. Burchell did go on to find us a buyer which I am grateful for but…….the day of completion, funds for our property didn’t clear and our keys were handed over to the buyer and she moved in. We didn’t get the funds until 3 days later!!! A huge breach of contract. Wouldn’t recommend or use again unfortunately.
5/5
TrustpilotTo Jason Smith
To,Jason SmithMortage Service ManagerBurchell EdwardsI wanted to take a moment to express my deepest appreciation for the outstanding services you provided in arranging my mortgage. From the very beginning, you demonstrated an exceptional level of knowledge, professionalism, and dedication that truly set you apart.Your expertise in the mortgage industry was evident in every step of the process. You took the time to understand my financial situation, goals, and preferences, ensuring that you found the perfect mortgage solution for me. Your ability to navigate through the complex world of mortgage options and explain them to me in a clear and concise manner was truly commendable.I was particularly impressed with your attention to detail and the level of personalized service you offered. You went above and beyond to secure the most favorable terms and rates for my mortgage, working tirelessly to ensure that every aspect of the transaction was handled seamlessly. Your prompt responses, open communication, and willingness to address any concerns or questions I had made me feel confident and supported throughout the entire process.Thanks to your exceptional efforts, I am now a proud homeowner, and I couldn't be happier with the outcome. Your commitment to excellence and your genuine desire to help your clients achieve their dreams is truly commendable. I will not hesitate to recommend your services to anyone in need of a mortgage broker.Once again, thank you for your outstanding work and for making the mortgage process a smooth and stress-free experience. You have truly exceeded my expectations, and I am grateful for your professionalism, expertise, and unwavering dedication to your clients.Warmest regards,Dr. J.Qurashi
5/5
TrustpilotHannah was amazing at letting our property
We’ve had one of our buy-to-let properties managed by Birchall Edwards for a number of years, and they have always let and managed it to a very high standard. Most recently, following the refurbishment of a three-bedroom property, Hannah in the lettings team was able to find and secure the ideal tenants, perfectly matching our requirements as landlords, while ensuring the property suited their needs as a long-term home. Hannah’s professionalism, dedication, and genuine care shine through in everything she does. She strikes the perfect balance between looking after landlords and ensuring tenants are truly happy in their new home. Congratulations, Hannah, you’re a real credit to the team at Birchall Edwards.
1/5
TrustpilotHonestly the worst agency I have ever…
Honestly the worst agency I have ever dealt with. They never pick up the line. Ever. We made an application and have had to chase daily for updates. I honestly think they are a scam company at this point. Keiran was lovely at first but since they took our deposit have proven to be a nightmare. Saddest thing is all I want to have is an update on whether or not we can progress but the rare time we do get through we are told the landlord is in China and still has not gotten back to them. This was 5 days ago.
5/5
GoogleAlex was very professional and helpful, it was a very complicated sale, different parties to deal with and in the end we completed win-win for all parties involved. Yes will do business again.
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotWorst estate agent I’ve ever…
Worst estate agent I’ve ever experienced. Tried to persuade us down the auction route and then quoted £3900 for a traditional sale, which was £1100 more than any other estate agent we contacted. Clearly thought they could take advantage of us but thankfully we are not novices and went elsewhere. Would never recommend them.
5/5
TrustpilotLetting - superb service.
Made a telephone call requesting assistance and advice regarding short term lets. Holly was extremely helpful, professional and an absolute asset to this company. Thank you!
5/5
GoogleAdam and Megan were amazing ! Thank you, Rebecca
Many thanks for the great 5* review and your kind words Olivia. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotUse any other letting agents!
As a former tenant of two years, please do not use this letting agency to rent a property!! If I could have given zero stars, trust me, I would have.Absolutely awful customer service from when we first started to look at properties from Adam and Elyse, who we had to deal with in February 2020. Adam who I believe was the lettings manager at the time, was very rude to our heavily pregnant Sister-In-Law who lived in the area and very kindly said she would view the property on our behalf as we had to go back home to Essex. Elyse never even bothered to turned up to said viewing or even inform our SIL.Elyse seemed to know very little information on a property we first went to view and she just wasn't very helpful in general. We were doing a big move from Essex to Derbyshire and weren't able to view the property we did end up with. We were told a facetime with herself would be done or up-to-date pictures sent over, neither happened even after chasing. We were also told the property would be cleaned beforehand, this ended up being the previous tenant and they must have been blind because the bottles of half empty alcohol, uncooked rice, rubbish and MOULD left in cupboards was an absolute joke.Also Olivia Perchard and Alisya Cowley who we have had the unfortunate pleasure of having to speak to during our time of trying to move from the property and searching for a new one these last few months, has been an experience I don't recommend. From having a home check done by Alisya and saying everything is absolutely fine (I have an email to confirm this), speaking to Olivia as new viewings of the property had to be held and once again having to inform Burchell Edwards that we have a severe case of mould throughout the whole property and being told they'd report this again and to just clean as much as possible before anyone new viewed the property (basically just hide the problem instead of resolving it). We had been reporting everything through their online portal for the last two years, had at least six engineers out that all told us similar repairs needed to be done and never saw any of them again. Now I know it's down to the landlord to accept repairs, but for Olivia to act like that's the first they had ever heard of it when we were due to hand the keys back in less than a month was madness.We also had a leaky immersion heater, no heating and a fence panel down for the last two, almost three weeks we were living in the property. We reported that the immersion heater was leaking on 17/02/22, that a fence panel was down (due to storm Eunice) on 18/02/22 and that we had no heating on 21/02/22. No engineers were sent out before we handed the keys back to the letting agents on 05/03/22. The only contact we had was via text to say that someone would be in touch and we never heard anything again.Olivia and Alisya were just the most incompetent letting agents I have ever spoken to or communicated with via email, especially when it came to trying to view properties with Burchell Edwards or just to find out whether a property took pets. The only time they're hot on your tail to speak to you is when it concerned them and they needed you for something, calling my other half twice a day every day for five days, even though he works full-time and not able to use his phone whilst at work. But not bothering to contact myself when they knew I would be available to speak to.All in all, renting with Burchell Edwards has been a shambles from start to finish and I would highly recommend you steer clear, as they all seem to be very young, severely under trained, unprofessional and lacking any sort of customer service skills.I know I won't ever get a response from Burchell Edwards as they won't care about what one tenant has to say about them. I'm putting this on here in the hopes that anyone thinking about potentially renting from them will read this and use somewhere else instead.
1/5
TrustpilotStay away from Burchell Edwards and…
Stay away from Burchell Edwards and Ashley Adams!! Also avoid the Nightingale Quarters in Derby to rent, you will be highly disappointed and miss sold a dream. The company were quick to declining us requesting to move our end of tenancy date by a day as we no longer needed the extra day that we originally requested (we gave 3 weeks notice) as this had ‘now all been agreed with third parties and cannot be amended’ but constantly called me and partner the week leading up to our end date, asking if we needed to extend our tenancy for any reason - anything to get extra money from you. They will also send you an unfair end of tenancy report claiming damages that were already in the property when you moved in. Absolute shambles of a company!!
5/5
TrustpilotWould like to extend a massive thank…
Would like to extend a massive thank you to the Birchall Edwards team especially Matthew from start to finish the sales team have been very hands-on for attention to detail has been impeccable with added amazing customer service couldn’t be happier there very relatable and go above and beyond I’mVery happy an proud to be a member of the group and I recommend them to everybody To at 10 in all areas Oh and yasser is the best mortgage advisor thank you
1/5
TrustpilotHurst lane castle Bromwich Shocked
Absolutely unprofessional have had the worst experience possible keep booking appointments and email you on the day to say it's cancelled this has happened 3 times 2 no shows when I signed up with them they promised the world honestly have to say I'm disgusted with the lack of service. They don't answer their phones I surprised client's can even book a viewing, when you call them they just want to get rid of you as if your nuisance considering your are pay double the fees anyone else is charging. I'm shocked to see 4/5 stars certainly not the experience I've had with them. Castle Bromwich Branch Hurst lane i wish I read the reviews on Trust pilot I would have never choice them.
1/5
TrustpilotDO NOT USE THIS COMPANY!!!
DO NOT USE THIS COMPANY!!!I have never written a bad review before as I give all businesses the benefit of the doubt or another chance or understand people have bad day but Burchell Edwards seems to top themselves with every encounter I've had with them to be the most incompetent company I've ever had the displeasure to deal with.Where to start! When we first viewed the flat we were to rent out the person we had been dealing with never showed up to the viewing and when we rang after waiting outside for over 30 mins we were told to ring the buzzer and the tenant at the time would show us around. Unsurprisingly the tenant was unaware there was a viewing but was happy to show up around anyway. Immediately we decided to take the flat as the tenant said no one else had viewed it so we were sure to get it and we did... or so we were told! After having given over a months notice to our other flat and because of delays from Burchell Edwards for us to move in we had to stay with a friends for a few nights in between moving out of our old place and into our new one. We were then told just a few days before we were to move in that the landlord had just chose us to move from all the applicants and congratulations we were to move in... we had already been told we got it and moved out of our old flat at this stage lucky we did get it or we would have been out in the streets! After being dragged around to 3 different Burchell Edwards offices across the midlands to sign different forms and collect keys from another one etc (i don't see why this could not all have been done in the one store, but why am I not surprised) we finally got the keys and moved in and did not have to deal with them for another year...thankfully!(I must mention that everyone except for Karena has been useless. She is literally the saving grace of this company and I could not fault in the time we dealt with her.)A year later we gave out notice to move out and emailed Burchell Edwards numerous times and getting no reply then was told that they no longer have anything to do with the management of the flat, despite the giant Burchell Edwards sign in the car area advertising renting out the the apartment and still have our deposit. It took 6 weeks to get an answer after giving 2 months notice. After moving out it has taken nearly a month (and counting) to get our deposit back even though we have receive confirmation from the people to maintain the building who confirmed to us and Burchell Edwards that the flat was left in perfect condition and for them to release our deposit, and email confirmation from the landlord again for Burchell Edwards to release back our deposit. After forwarding all these emails to Burchell Edwards as proof they can give us back the deposit they still have not and even the landlord said said he has already told them weeks ago to give us out deposit back but still no reply! Avoid this company at all cost. I have never and hopefully will never have to deal with such a useless company and the worse communication I've ever experienced!!
1/5
TrustpilotTamworth branch abomination
After having a few different estate agents I was deciding who to use to advertise my property. I rang Burchell Edwards to actually view a house they had for sale but was told on the phone that it had been sold that day (fair enough) they then talked me into having them value my house and booked an appointment with one of their advisors (who I'll leave anonymous). He came round and was very professional and explained what they will do for me and how great they are blah blah blah so I decided to go with them and have the premium package photos and use their conveyancing team etc etc.That was about as professional as these clowns got. The photos were bang average and didn't advertise every room in the property and didn't look any different to standard photos on rightmove.... Nevermind so I thought. They didn't do any viewings I had to do all of them, they didn't even offer to attend.Once my property was sold I heard off Burchell once., They didn't do any chasing up I had to chase up everything, didn't email to see how it's going or why it's taking 6 months to complete all for the princely sum of £2700 I did have one phone call though 2 days before I was about to complete to ask me if I'm still looking for a property?? I mean come on what an absolute shower. Called me on day of completion asking when I'm dropping the keys in luckily my buyer and I had already discussed this and wrote burchells out of the equation.I honestly won't ever use a estate agents again and I'll advise everyone who moves to just use an online agent with low fees because you end up doing everything yourself.The sooner some tech whizkid comes along and designs something to wipe out estate agents and conveyancers the better because the whole system is an absolute abomination and costs so much money.
2/5
TrustpilotAFTERSALES TEAM IS HORRENDOUS!!! AVOID
All my dealings have been with the Tamworth branch and after a promising start I have been left INCREDIBLY disappointed. The start of the process, we dealt with Chris who is EXCEPTIONAL and quite frankly the ONLY reason we went with Burchell Edwards after getting 4 different agents in to value our property and quote for services. Chris is very professional & knowledgeable, nothing is too much trouble and he was fantastic when performing the viewings, hence the 1st star I have given. The second star is for John Wasim, the negotiator that agreed the sale with our buyers. Again very professional and polite and ALWAYS called me back with updates etc. Unfortunately, as soon as the sale was agreed, it has all gone drastically downhill and completely ruined any chance of me ever going with BE again!When Chris valued my house and quoted for services, part of the pitch is that there is a 5 strong team of after sales experts, who will oversee the sale and keep us updated/do all the chasing etc. It was for this reason that we were satisfied with paying what was actually the MOST EXPENSIVE agent fees out of all the quotes we received, because we believed that we would receive a service worthy of the increased cost, taking into account the whole after sale experience we were told to expect. Unfortunately, there has been NO AFTER SALE support whatsoever!!!!! I never heard a peep for around 3 weeks after I accepted our buyers offer, despite sending around 3 or 4 emails to the Tamworth office. I then received a really feeble excuse that their computer system had some sort of glitch, which caused the lack of reply - IMPOSSIBLE CONSIDERING I SENT MY EMAILS TO MULTIPLE EMAIL ADDRESSES AT THE BRANCH, including John's who had always received and replied promptly, prior to passing the file over to the after sales team. So this was clearly a lie. After that, I received NO proactive updates, no evidence that BE were chasing the solicitors or paying any attention AT ALL to my sale, so I was forced to keep chasing them to take action. I am not exaggerating when i say EVERY, SINGLE, EMAIL I HAVE SENT has been ignored, until I followed up with a snotty email complaining about the lack of response. Our buyers solicitors are being a nightmare and BE have done nothing to help me speed them up, instead they've made up silly excuses to allow their ineptitude to continue without challenge. It has now been around 15 weeks since we accepted our offer and BE have done NOTHING to expedite the sale. I will never, ever use them again and have requested details as to how I can make a formal complaint. I expected to receive a discount of 50% of my fee, considering I have only received 50% of the service I was promised!!!!!! My fee is £2400 in total, extortionate considering all that has paid for is a few photos, some 5/10 minute viewings and nothing else! so angry.
1/5
TrustpilotDERBY BRANCH MORTGAGE ADVISOR A.P WORST…
DERBY BRANCH MORTGAGE ADVISOR A.P WORST EXPERIENCE THE 1ST TIME WENT OK WASNT GREAT TRY TO MAKE YOU SIGN UP TO THINGS THAT ARE UNNECESSARY. Went to buy my 2nd home and because of the abizmel communication lost out on it 3x..... because of slow service not responding to emails and forever chasing them to do their job. never get a xall bsck when promised and then to add salt to injury she doesn't take accountability for her neglengence. NEVER WILL I USE HER AGAIN!!! I made it very clear that her service was appalling they claw money out of you to do very little work. I came on trust pilot to leave a negative review which she is aware of me doing so I don't think she'll be surprised hearing about this... only to be unsurprised by alot of other people's negative reviews. I had to ask if she's over worked because clearly can't keep the pace. made me lose out and still took my money to do very little. you mayaswell find a private mortgage advisor which I have done now and has suited me thus far...useless is an understatement..... try to blame you for their appointments theyve made and missed. she's lucky I never put her name on blast. but stear clear DERBY BRANCH INTIALS A.P
5/5
TrustpilotI spoke to Laura today and she was just…
I spoke to Laura today and she was just so lovely! She was very friendly, took time to explain things to me, it almost felt like someone I had known before! I've spoken to several lettings agents over the past 2 weeks as I've been seriously searching for a place to rent, but none has been this nice to me on first contact. Whether I get to rent with Burchell or not, I just want to say Laura is amazing. Thanks
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
