Every review we hold for the Belfast office, from every platform, shown as written. First names only.
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5/5
TrustpilotBuy to Let Mortgage
The online application process was a doddle, well done to Propertypal for such a user friendly mortgage service. You can easily upload documents and timeframe of queries etc was very swift.The one to one teams meeting was consist, friendly and not complicated. I haven't applied for a mortgage in a while and was surprised at how good the service was. A huge thank you to Property pal Mortgages.
Alan Β· 11 October 2022
Agent replied Β· 17 June 2024
Hi Alan, Thanks for giving your feedback on our service. We really appreciate it and are so pleased to hear that you found the process easier than expected. We look forward to talking to you come renewal time πPropertyPal Mortgages
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5/5
TrustpilotFantastic start to finish
Fantastic start to finish, Laura and the team made us feel very comfortable and professionally guided through what would normally be a difficult process with ease 10/10, definitely be used again in the future.
Demetri Β· 11 February 2020
Agent replied Β· 17 June 2024
Hi Demetri,Many thanks for your 10/10 review πWe will be here to help you with all your mortgage and protection needs long into the future.Kind RegardsPropertyPal Mortgages Team
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5/5
TrustpilotFriendly, efficient and helpful!
To Marie and all of the team at PropertyPal Mortgages, we cant thank them enough for helping us from start to finish with the process of getting our mortgage offer. As first time buyers the fixed interest rate mortgage offered is perfect and we can review our mortgage in two years and although we did had a few hiccups along the way. They were in constant contact via email and text right the way through which was very re-assuring.Thank you so much for all the hard work we are so grateful!
Conor Β· 19 September 2020
Agent replied Β· 17 June 2024
Hi Conor,Marie is over the moon with your glowing review πWe love making sure our first time buyers are well looked after as it can be a daunting experience but we are always here to help anyway we can.See you in 2 years time for your review! πKind RegardsPropertyPal Mortgages Team
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5/5
TrustpilotI could not ask for better service
I could not ask for better service. I have been working with Owen and his team for last 12 years. They look after whole family finances and insurances. Always helpful and efficient. I cannot recommend than enough
Sebastian Β· 28 March 2018
Agent replied Β· 17 June 2024
Hi Sebastian,Thank you so much for your 5* review!We are so pleased you are so happy with the service you have received for so many years and we look forward to helping yourself and family long into the future.Kind RegardsPropertyPal Mortgages Team
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5/5
TrustpilotExcellent Service,Highly recommend!
I would generally search PropertyPal when looking for our first home. On deciding on the place we would like to buy we then needed help as there was a lot of unknowns as first time buyers.We decided to go through property pal and do not regret it one bit. Everyone who has helped us has been very helpful informative, kind, friendly and professional.They have informed us at every stage which is more impressive during the uncertainty with Covid-19.Anyone looking to buy their first home I would 100% recommend propertypal! They offer a top notch service and extremely helpful and knowledgeable at every stage of the process!
Michael Β· 5 August 2020
Agent replied Β· 17 June 2024
Hi Michael,What a fantastic review, thank you π One thing that is certain during these times is that we are always here to help!We hope you will be very happy in your new home π Kind RegardsPropertyPal Mortgages Team
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5/5
TrustpilotThanks a lot guys!
Property Pal Mortgages has been an enormous help to me and my partner. Owen and his staff are amicable, thorough, always on hand, and extremely generous with their time.......no query was too trivial. Thanks so much folks!
David Β· 31 January 2018
Agent replied Β· 17 June 2024
Hi David & Sandra, Thank you so much for your review!We are so pleased that we were an 'enormous help' to you both. We hope we can assist you again in the future. Kind regards, PropertyPal Mortgages Team
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5/5
TrustpilotGreat service
Peden Knowles did an excellent job securing my first mortgage at the best rate.
Ciaran Β· 9 May 2026
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5/5
TrustpilotThank you PropertyPal Mortgages
Thank you PropertyPal, Unbelievable service, with both being self employed in these uncertain times we thought we would never get our dream house secured! Thank you Thank you Thank you π
Tracey Β· 8 October 2020
Agent replied Β· 17 June 2024
Hi Tracey,You're welcome You're welcome You're welcome πOne thing is certain which is we will always try to do our best for our clients whatever is happening in this crazy world!Hope you are so happy in your dream home.Kind RegardsPropertyPal Mortgages Team
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5/5
TrustpilotLaura and Nicole were great
Laura and Nicole were great, even when I was unfairly grumpy and impatient wanting my mortgage offer yeaterday. Apologies for the grumpiness and thank you for the great service.
Robert Β· 1 March 2021
Agent replied Β· 17 June 2024
Hi Robert, Thanks for taking the time to leave us a review. We are delighted that Laura and Nicole were able to assist you and will certainly pass this feedback onto the team. In the meantime, please let us know if you need anything else. Kind RegardsPropertyPal Mortgages Team
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5/5
TrustpilotHard Mortgage Application
I had possibly one of the hardest backgrounds you can imagine from moving from the republic of Ireland to Scotland and then to Northern Ireland, all in the last 2 and a half years. My credit rating was poor from a stupid snafu from my bank that took them a week to cause and 3 months to fix. I had been refused using two previous banks and another mortgage broker and was completely demoralised and depressed about the whole process.Then I met the calm and optimistic, yet realistic Laura Wylie from the PropertyPal Mortgage team. She was so super organised for the get go and had everything already organised from the first meeting to get the process going. She was a very calming force during the whole process and was constantly updating me as the process was taking place. As I said, my application had many many complications due to my own personal issues, but she was experienced and professional enough to be able to warn me about the entire list of questions banks and their underwrites would ask me and all the proofs. This meet the stressors anticipated and feel a whole lot less like another hurdle in my way.At many times, I had felt like "Ok, This is it. I am NEVER going to get this", but Laura guided me through it all so well.I also had dealings with another lady called Nicole (as you cannot expect everyone to work every day) and she was up to date on my case and all the problems with it and was able to update me on the application.From start to end, they were brilliant and provided an excellent service.And I finally got my dream house.I would recommend them to everyone looking for a mortgage
Gabriel Β· 18 December 2019
Agent replied Β· 17 June 2024
Hi Gabriel,Wow! Thank you so much for your amazing review!Laura and Nicole are thrilled with your comments, Nicole almost shed a tear π€«π€£We as a team will always do all we can to get you your dream home and so pleased it all work out for you.Hope you are very happy in your new home and we will see you in a couple of years for your review.Kind RegardsPropertyPal Mortgages Team
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5/5
TrustpilotUnbelievable team
I have to say Marie and the team are absolutely fantastic, take the stress out of the work involved with mortgage applications. I will 100% recommend your services. Thank you all so much x
Louise Β· 28 November 2018
Agent replied Β· 17 June 2024
Hi Louise,Thank you so much for your 5* review.We are all so pleased we managed to take the stress out of it all for you. Marie is thrilled with your comments too.We look forward to looking after your mortgage needs long into the future and anyone you recommend to us.Kind RegardsPropertyPal Mortgages Team
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5/5
TrustpilotWould recommend Property Pal Mortgages
Would recommend Property Pal Mortgages, Lindsay was my first point of contact, her knowledge of what I wanted was excellent, Aimee and Kathryn sent me regular updates of the progress. First class service, 100% satisfaction.MarkNewtownards.
Rosie Β· 24 November 2017
Agent replied Β· 17 June 2024
Hi Mark, Thank you so much for your review. Lindsey has seen your kind words and was absolutely delighted to receive your comments, it really made her day. I will ensure Aimee & Kathryn also sees your review - I know they will be just as pleased.We hope we can assist you in the future.Kind regards, PropertyPal Mortgages Team
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5/5
TrustpilotThey helped us get a mortgage with noβ¦
They helped us get a mortgage with no hassles. Staff were friendly, thorough at explaining everything we needed and reassured us whenever we were worried.
James Β· 22 January 2026
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5/5
TrustpilotAbsolutely incredible and complete easeβ¦
Absolutely incredible and complete ease of mind.Orla, Nicole, Clara-Jayne were absolutely great, they are assets to property pal.
MD Β· 4 August 2022
Agent replied Β· 17 June 2024
Hi, Thanks so much for your lovely 5* review. We really do try to give our customers complete ease of mind so it's great to hear your positive feedback.Wishing you lots of happiness in your home π‘ PropertyPal Mortgages
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5/5
TrustpilotSimply the best
I cannot speak highly enough of our interactions with Marie and Kathryn. From digital communications to face to face meetings both exemplified professionalism, efficiency, current knowledge and genuine care and warmth. We always felt they only had our best interests at heart.
Angelo Β· 8 August 2025
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5/5
TrustpilotVery fast and accurate service
Very fast and accurate service. No issues at all. everything goes well and our mortgage application approved at the moment. Thanks to Laura and team propertypal.
PAUL Β· 8 April 2021
Agent replied Β· 17 June 2024
Hi Paul, Thanks for taking the time to leave us a review. We pride ourselves on providing excellent customer service so it's great to hear we're doing a good job πI will pass this feedback on to Laura and the team, I know they will be delighted to hear this. Have a great weekend. PropertyPal Mortgages Team
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5/5
TrustpilotAs a first time buyer
As a first time buyer, the whole process was new to me, but the team at propertypal mortgages guided me through everything with ease. With recommendations of insurance providers and even the service of setting it all up was exellent, the guys were always at hand night or day for every little question i might have had. I realy do appreciate the effort the guys at PropertyPal Mortages put in to getting me my first home and wlll not hesitate on recommending them in the furture. Many Thanks for everything
Scott Β· 26 September 2018
Agent replied Β· 17 June 2024
Hi Scott,Thank you so much for your 5* review.We are so pleased we made the whole thing easier for you, we are always here to help.Hope you are very happy in your new home and look forward to helping you long into the future.Kind RegardsPropertyPal Mortgages Team
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5/5
TrustpilotGreat service
Great service. Everyone at Propertypal Mortgages was very professional and helpful. We are very thankful for their help in buying our first home.
Rebecca Β· 23 August 2021
Agent replied Β· 17 June 2024
Hi Rebecca, We really appreciate you taking the time to leave us a 5* review - it's great to hear that you found our team helpful and professional. Wishing you lots of happiness in your new home π PropertyPal Mortgages Team
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5/5
TrustpilotThank you for all your help!
I would just like to send my thanks to each and every member of the property pal team, who provided not only excellent customer service but were consistently able to answer each and every one of my many 'silly' questions. I am so glad I used property pal mortgages to get my first mortgage, as they worked so hard to not only secure a mortgage for me but reassure and support me throughout the process, keeping me up-to-date every step of the way! Thanks so much again, Emma
Emma Β· 3 August 2018
Agent replied Β· 17 June 2024
Hi Emma,Thank you so much for your lovely review.We are so glad we could help you so much and don't worry there are no 'silly' questions, thats what we are here for πWe look forward to helping you again in the future.Kind RegardsPropertyPal Mortgages Team
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5/5
TrustpilotEffortless process
Effortless process Absolutely fantastic service from all the team. Quick and easy process can't praise you guys enough! Thanks Kelly, Laura ,Nicole and Conor.
Happy Β· 8 June 2021
Agent replied Β· 17 June 2024
Hi, Thanks for amazing feedback. We will pass this onto the team, who will no doubt be delighted to see this π₯³ If you require anything in the future, don't hesitate to reach out and we will be happy to help. PropertyPal Mortgages Team
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5/5
TrustpilotI was a first time buyer and β¦
I was a first time buyer and PropertyPal Mortgages were fantastic. Owen and his team kept me updated throughout the process and explained everything to me in detail. I would highly recommend. Luke
Luke Β· 28 July 2017
Agent replied Β· 17 June 2024
Hi Luke, We are so pleased to hear you think weβre fantastic! As a valued customer, we want to thank-you for taking time to write a review on our services. We look forward to helping you come renewal time.Regards, The PropertyPal Mortgages Team
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5/5
TrustpilotReally happy with the service andβ¦
Really happy with the service and knowledge provided by Owen. Didn't feel pressured into anything, Owen took the time to explain everything in great detail. Ian handled a the admin and also provided a great professional service. The whats app Message group made everything so much easier. Thank you so much.
Carla Β· 2 April 2025
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5/5
Trustpilotπ π absolutely fantastic serviceβ¦
π π absolutely fantastic service Laura ,Nicole and Ian were fantastic from start to finish nothing is to much trouble would highly recommend
Amanda Β· 29 June 2021
Agent replied Β· 17 June 2024
Hi Amanda, We're thrilled to hear that Laura, Nicole and Ian were able to help you. We really strive on being a mortgage team that you can rely on and trust throughout the whole process. Amazing feedback like this just makes it all worthwhile π₯°Best wishes for the future. PropertyPal Mortgages Team
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5/5
TrustpilotExcellent proactive team
Excellent team proactively helping me with mortgage and critical illness cover. Delighted
Damian Β· 15 April 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.