Every review we hold for the Belfast office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe rented from F5 property for over a year and had a great experience. Their online maintenence reporting system was really handy and they were always quick to respond on the rare occasions we needed something done.
Christine was really helpful and always a pleasure to deal with. They were very fair in how they looked at damage to the property etc as they took photos on the first day of our tenancy to check against when we moved out.
Finally, when we were looking for a reference for a new property they were incredibly quick to respond and really helped us by doing so.
Matthew · 25 June 2018
Agent replied
Thank you very much for your review, Matthew.
Our updated online maintenance reporting system has been a big hit with our tenants and landlords over the course of the past year. Besides facilitating the reporting of issues and enabling tenants to attach photos, this system also provides helpful advice, photos and video that can often help tenants resolve issues. In addition, reports are time-stamped and automatically find their way into our landlords' monthly statements, keeping everyone in the loop, as well as providing an audit trail of actions and related costs.
From time to time it can be a little tricky dealing with issues relating to damage. The key to resolving such matters essentially comes down to reasonableness. Is the wear and year a property receives, reasonable and can all parties take a reasonable approach to sorting out issues. It's important of course to have photos and an inventory to refer to, in case they're needed. The Tenancy Deposit Schemes are also there to help resolve disputes, in the event that tenants and landlord/agent aren't able to come to an agreement. Thankfully we haven't yet had to go down that road. All the best to you and thanks very much for your review.
★★★★★ 5/5
GoogleBeen well looked after by Christine and her team(Brian,James and others) during the year I lived in Belfast.I am not from NI and they did not neglect my application because of my young age and nationality.All the documents and terms are …
Brian · 20 March 2024
Agent replied · 21 March 2024
Thanks very much for your review, Brian. We know how busy everyone is and it is therefore greatly appreciated when people take the time to draft these testimonials. It has been great having you as our tenant in Redwoods and I wish you well for the remainder of your tenancy. Thanks again. Brian
★★★★★ 5/5
GoogleExtremely professional & super friendly!
F5 were so easy to get in touch, schedule a viewing and sort the paperwork with when I relocated to Belfast. I went through loads of agents, and F5 was definitely the smoothest. Unfortunately, I missed my initial viewing; Christine was accommodating and immediately rearranged it. Service has been excellent!! Highly recommend!!
Balaji · 26 December 2022
Agent replied
Hi Bala, many thanks for our review and positive comments. We are delighted that you are happy with the service. Regards, James
★★★★★ 5/5
GoogleHave had a great experience renting through F5. They have always been responsive and helpful, and the process has been smooth throughout. Very happy with the service provided.
Fergus · 13 March 2026
Agent replied · 20 March 2026
Hi Fergus, thanks very much for the 5 star review, we appreciate you taking the time to do it and are delighted that your experience has been positive so far. Best wishes, James
★★★★★ 5/5
GoogleI can not recommend f5 property highly enough. They are incredibley professional, they will go above an beyond to help you and they ensure you are happy in your rental. Christine has been amazing and I am very grateful to her for making moving that little bit less stressful. Would definitely recommend renting from themPositiveResponsiveness, Quality, Professionalism
Mel · 25 August 2022
Agent replied
Hi Imelda, thank you for taking the time to leave a review and for your lovely comments. Delighted you have been happy with the service provided. All the best in the future.
★★★★★ 5/5
GoogleChristine, kieran and Brian have been a pleasure to deal with over the 4 years we were tenants. Very professional and always had great communication from them. Any maintenence that was required for the property was always dealt with in a timely manner. We Couldn't recommend them enough! Thanks Aidan & liz.
Aidan · 27 September 2022
Agent replied
Hi Aidan, thanks very much for your review and for your kind comments. We are delighted that you have had a positive experience, especially in relation to the way in which maintenance matters are handled, as this is an area that we consider to be of particular importance. All the best, regards James
★★★★★ 4/5
GoogleI have been a year in this newly renovated one room flat Rental in East Belfast. All dealings were conducted with efficiency and good cheer and the rent is fair. Maintenance has been carried out promptly on the small number of occassions that it has been required. I am taking the place for another year.
Neil · 11 March 2022
Agent replied
Hi Neil, thanks very much for your review. We are delighted that you are happy with the service, particularly in relation to maintenance as Kieran, who manages this part of the business, works very hard to ensure that any matters reported are dealt with as soon as possible. Kind regards
★★★★★ 5/5
GoogleAn excellent agency with a great friendly profesional team.
Christine is super helpful and nice. The process was so organized and went smoothly from viewing to signing and even the maintenance service is very responsive.
We are extremely delighted to be a tenant with them.
Highly recommended!PositiveResponsiveness, Quality, Professionalism
Sarah · 25 August 2022
Agent replied
Thanks Sarah for your positive review and kind comments, we really appreciate them, regards
★★★★★ 5/5
GoogleThis Company manages 2 properties for us. They go above and beyond in their dealings, both with our tenants and ourselves as Landlords. They try to resolve any issues, without involving ourselves. They source the cheapest solution, if any …
Dolores · 22 August 2025
Agent replied · 23 December 2024
Hi Dolores, thanks very much for your kind review and positive comments. We aim to provide a very high level of service in all areas so are always delighted to receive such feedback. Kieran, with his team of contractors, works very hard to … More
★★★★★ 5/5
GoogleI had a great experience when I rented an apartment with F5 Property for one year. I have rented now for the last 6 years and have never received as good a service as I did with F5 Property. There was no problem getting in contact and maintenance issues being reported online was very handy and was always resolved very quickly. Would highly recommend.
Rachel · 25 June 2018
Agent replied
Hi Rachel, thanks very much for your review and recommendation.
Since you were with us, we've improved or maintenance reporting facility still further. In 2017, we incorporated the Fixflo third party reporting system into our website and property management system. Tenants can now submit reports without the inconvenience of having to login and obtain instant advice on a range of issues in many languages. F5 receives all reports immediately and our staff can therefore respond in a timely manner to all reports submitted.
★★★★★ 5/5
GoogleF5 have been fantastic! Highly recommended
Andrew · 22 May 2026
Agent replied · 22 August 2026
Hi Andrew, thanks very much for the 5 star review, much appreciated. Best wishes, James
★★★★★ 5/5
GoogleI was renting in a property managed by F5 last year. They do things properly. The house was immaculate when I arrived and details were shared with me on expected condition it was to be left. Communication was always clear and detailed. The …
Paul · 22 April 2025
Agent replied · 24 August 2024
Hi Paul, thanks very much for leaving a review for us and your positive comments. We aim for a very high level of service in all areas so are always delighted to receive such feedback. We find that clear and timely communications are essential when providing a quality service so I'm pleased you mentioned that!. Best wishes, James
★★★★★ 5/5
GoogleF5 set the highest standard for letting agents across Belfast. We have rented with them for 2 years, and at every point they have gone above and beyond to support us. Every maintenance or repair issue, of which there were few, were attended …
Natasha · 22 April 2025
Agent replied · 24 August 2024
Hi Natasha,
we really appreciate your taking the time to put together this very complimentary review. From our perspective, it was a real pleasure having you all with us as … More
★★★★★ 5/5
GoogleWe rented our first property with F5 Property. Everything was great from the beginning to the end of the tenancy. Christine and James are very kind and helpful people. Highly recommend them; we hope to be their clients again.PositiveResponsiveness, Quality, Professionalism
Ioannis · 25 August 2022
Agent replied
Hi Ioannis, thanks very much for the positive review and your recommendation. It was a pleasure dealing with you and Vasiliki. Best wishes.
★★★★★ 5/5
GoogleMany thanks to James & Christine of F5 property , I cannot explain how helpful they have been to me before and during my rental contract with them. From viewings, checks, maintenance etc.
I do appreciate you 🙌🙌🙌🙌🙌 …
SuperEmotions1 · 27 October 2022
Agent replied
Hi O, thanks so much for your lovely review. We are always delighted to receive positive feedback and to hear that our customers are happy with the services we provide. It has been a pleasure dealing with you! Regards, James
★★★★★ 5/5
GoogleLike many people my age, I have landlord horror stories. This is not one of them. Like many people moving into their first big-girl house, the prospect is intimidating. This is not one of those. I have found in F5 a management that believed in my application despite the extreme competitive nature of the market, and an extremely responsive support system. Any issue with tenancy can be logged in online, and will receive an immediate response. James, the property manager, responds to emails nearly as quick as I do, which I'm sure should be measured by some experts as I'm sure a record has been broken. It is really reassuring in this day and age to know that there is desire to help people improve the most important place - their home - and to guarantee them a quality of living. So thank you!!
Sarah · 24 February 2023
Agent replied · 24 June 2023
Hi Sarah, thanks very much for your fantastic review and positive comments which are lovely to hear. We take great pride in every aspect of what we do to ensure our customers are supported in the best possible way. Many thanks again and I will accept your (implied) challenge to try to match / perhaps exceed the quality and speed of your communications!! regards, James
★★★★★ 5/5
GoogleHaving a large terrace property in the university area of Belfast to rent, I contacted F5 for their guidance and assistance. They are a small, flexible family owned agency with a personal direct approach.They were exceptional in …
Marion · 22 April 2025
Agent replied · 24 August 2024
Hi Marion, thanks very much for taking time to leave such a thoughtful and positive review, and we really appreciate your recommendation; we work hard to provide a consistently high standard of service to all our customers and are delighted to receive such great feedback. Best wishes, James
★★★★★ 5/5
GoogleMy husband and I were so lucky to rent with F5 property. I was new to Belfast when we came to live in the house and I was a bit worried on how to take care of the house and what to do when something goes wrong. Thankfully, Christine was always there and is always ready to help and make sure we are completely satisfied and enjoying our stay. We are also very grateful for the urgency F5 property deals with when it comes house maintenance. They would never leave you hanging or suffering from any problems no matter how small or big the issue is. Great respect for that.
On so many occasions too Christine would offer me advice on how to take care of things around the house and what sort of detergents to use and so on which we really found helpful and I really appreicated that. In a way she added a personal touch that made us so much more comfortable staying with their agency.
I also respect that she also had our best interest at heart and always gave us the best the advice when we were moving out on where to find a suitable house.
Finally F5 property is not one of those agencies that would take your deposit for no good reason which I used to hear about from my friends. They are trustworthy.
If you are lucky to rent from them, you are in good hands! :)
I couldn't recommend any other agency like f5 property.
Yomna
Yomna · 24 June 2020
★★★★★ 5/5
GoogleFor just over 5 years, F5 property have been managing the rental of my property. They have always had tenants in my property who have been respectful to the property and I have had nothing but positive experiences. If anything in the property does break, F5 property are very efficient at getting in touch with tradespeople/handymen to organise a fix/repair, this is especially helpful for me as I live 45 minutes away from my property and don’t know reliable tradespeople (who don’t cost a fortune) in the local area to my property. F5 property are also on the ball when it comes to things like keeping the gas boiler serviced (something that can easily be missed by landlords)
If you are looking for a management company that are professional, friendly and very organised, I can’t recommend F5 enough.
Jamie · 26 December 2022
Agent replied · 24 June 2023
Hi Jamie, thanks for a fantastic review, we really appreciate it. We are particularly delighted to hear your feedback about the maintenance side of the business as Kieran works very hard to ensure that, when things do go wrong, tenants are inconvenienced for the shortest period possible and that only high quality and reliable contractors are engaged. Regards, James
★★★★★ 5/5
GoogleF5 is a great firm to work with. We found them via a recommendation from business colleagues who rightly cited their professionalism, friendliness, approachability, efficiency and thoroughness as strong selling points. Not only do they market and manage our properties efficiently, but they deal fairly and compassionately with tenants so that a good relationship is maintained. They deal quickly with maintenance issues and problems and only present matters to us once they have a recommended and considered solution. This makes life very easy for us. I would recommend them without reservation.
Agnes · 11 December 2022
Agent replied
Hi Agnes, thanks very much for your very positive comments and recommendation. We really appreciate you taking the time to do this and are delighted that our efforts are being recognised. Likewise, it is also a pleasure for us to deal with landlords like you! Regards, James
★★★★★ 5/5
GoogleAfter living 8 years in Belfast I decided to move back to Spain. I needed someone to manage my apartment and I was so lucky to find F5 Property. Super professionals, fair rates, always caring about the apartment and its condition (suggesting any refurbish or fixes if required). Every month I receive a statement with the rent and any extra bill related to the apartment. They also provided extra documentation and support for EoY selfassesment. The best solution for my peace of mind while leaving abroad. I´m delighted, super highly recommended.
Santiago · 11 December 2022
Agent replied
Hi Santiago, many thanks for taking the time to leave such a kind and thoughtful review, we really appreciate it. Regards, James
★★★★★ 5/5
GoogleCould ask for better landlords! Have made the whole process of renting so straightforward and have gone over and above to ensure that we and the property are looked after.
Highly recommend!
Katie · 11 December 2022
Agent replied
Thanks very much Katie, we really appreciate your kind comments and recommendation! Regards, James
★★★★★ 5/5
GoogleF5 property were very helpful from the outset and throughout the application process. They were also considerate of my situation relocating to Belfast from Scotland. All of the team are easily contactable and quick to respond. The property itself was well presented and any small defects I reported during my tenancy were promptly dealt with. Should I require accommodation in Northern Ireland again in the future, I’ll be sure to approach F5 property first. Thanks to you all.
Fraser · 9 February 2023
Agent replied
Hi Fraser, many thanks for an excellent review. We focus heavily on providing a top class service and are delighted that your experience has been positive. Good luck when you return to Scotland. All the best, James
★★★★★ 5/5
GoogleHighly recommend F5 Property. Having arrived in Belfast seeking an apartment, they were very quick to assist. I rented from them for 2 years and have nothing but positive things to say. My previous experience of letting agents was that they were sometimes slow to assist with issues, hard to get a hold of etc. F5 were the opposite. Christine in particular was always available via text or call, Brian was very happy to assist when required and Kieran who looked after maintenance issues was always quick to visit and find solutions. Finally, I needed to move at short notice in Nov 2019. I asked them to help out, had viewings in my apartment the following week and less than 2 weeks after initially contacting them they had my apartment let out, allowing me to move out and move on quickly. Its refreshing to have letting agents focused on providing the best experience for their clients.
Ruairi · 20 December 2019
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
