Tristram's Sales & Lettings Beeston reviews

★★★★★ 1/5

Google

Awful, dishonest and unprofessional. Just a scroll through these reviews and their responses will show you how rude these clowns are and how little they care. Rented through them but wasn’t told that I was actually renting through a company called housing 35. The building was still half finished when I moved in, constant building work and no wifi at all for the whole year despite this being advertised. On top of this, the building was unsafe to live in. The building work meant that the main door to enter the building would not shut, therefore anyone off the street could walk in (very dodgy area too so I ended up staying at home over 2 hours away for weeks). Also, a whole window fell out (completely off the hinges) when I tried to open it. Nobody responds when you need something but they bombard you with calls asking if they can book viewings in your flat 24/7. Also sent me a very interesting rental contract AFTER I paid deposit saying I wasn’t allowed overnight visitors. Avoid at all costs unless you want to be scammed. CIRCUS SHOW!

Hannah · 11 November 2023

★★★★★ 5/5

Google

Omg! That’s all I can say. I was having so much trouble with finding a living place for myself and was being sooo stressed about it.. I honestly thought I won’t be able to find anything by the time I need to move out from the place that I was currently living in but then by accident I found ‘ Tristram’s Sales and Lettings’ company and saw that they were renting a place that I really liked. So I gave them a call and the person who helped me with the whole ‘ finding a place to live situation’ was Luke. Lovelies guy! Helped me so much, explained me everything detail to detail. Any questions that I had he was there to help me. I am so thankful to Luke for helping me this much! ✨honestly think that the company is super lucky to have people like him!

Erika · 11 November 2023

★★★★★ 5/5

Facebook

I’m very happy with Tiam’s inspection because she did well by inspecting everywhere properly and she’s very good at what she does. Would recommend her good work to keep it up!

Saidat · 22 October 2025

★★★★★ 1/5

Google

If I could give half a star I would! Awful, awful lettings agency. Moved in to a property in February, in a mixed home of studios and rooms. No information given that you HAVE to travel to Nottingham to pick up keys and cannot use the outdoor lockbox provided. Advertised as a professional let yet living with students. Lockbox in the kitchen left open and full access to all keys until us tenants found the correct way to lock the keys! Another housemate was then given incorrect keys and made to travel back and forth from Nottingham to Derby twice. Shared bathroom with one other tenant - no lock, a sliding door instead. Asked twice for a lock to be added and was told no, it was not an 'essential need'. Reported one of their handymen to Tristram's as they had been sending another housemate very inappropriate messages and told this to Tristram's with accompanying screenshots - they told us initially that this person would not attend, then proceeded to let him return to paint a wall that was not essential, and did not respond when I queried this as we had been told the incident had been logged. According to the house profile, we had a gardener, a cleaner, and a shared space. Cleaners attended maybe once a month, didn't hoover and didn't clean the bathroom as described in the contract. Also spent the two hours loudly on the phone talking and disturbing everyone. No gardener ever showed and the garden is an absolute mess of overgrown bushes. I reported in the first week of moving in that the sink in the shared bathroom was blocked, and I was told to correct this myself. I responded and said that this was within the first few days of moving in, and was likely a blockage further down and they replied saying it was probably blocked with hair yet we did not use it for hair washing! This was then deleted by the management on property file, so I reported again. When they finally replied, they had said I would be charged personally if a maintenance person attended and there was found to be nothing wrong, despite the issue having now been months long. During the moving process, I asked to be contacted via email for viewings as I work a lot of nights. At work one day, my housemate notified me to say there were people in my room conducting a viewing and I had not been told. I checked my voicemails, and I was told in the voicemail that if I did not respond they would rearrange. I did not respond yet they went ahead anyway, and when I contacted them to discuss this they were incredibly rude, patronising and passive aggressive on the phone. I was not given adequate notice, nor have they ever listened to paying tenants when discussing an issue. I then reiterated that I should be given 24 hours notice minimum and that they should confirm in emails as this is how they had always communicated before. Overall, this was a terrible experience! You speak to 10 different people as the staffing is always different, and when picking up the keys they beg you for a positive review (I have swiftly deleted mine since!) and make you feel unwelcome. I now rent a property from someone who used to work for Tristram's, who knew the maintenance person in question by name as soon as I had mentioned the issue, and had confirmed they had several issues with them before! I would not rent from Tristram's again, especially as my room price has now been raised by £50 a month, yet the price of a studio in the same house remains £600 - now exactly the same for the smallest room in the house. It is no wonder that of all the people that moved in when I did have all moved when the tenancy ended, and the rooms remain vacant. Tristram's did not care for its tenants at all.

Jacki · 23 October 2023

★★★★★ 1/5

Google

Do not use Tristrams. Our student property was in a bad state when moving in, we experienced a serious mould problem for months which was poorly dealt with, so much that we had to get the council involved to help us. We had an electric circuit which was described as being one of the most dangerous ever seen - no real apology from Tristrams or the Landlord. Landlord tried to claim £1500 (our full deposit) by forging receipts which were linked to his own companies. We had a few issues that never got fixed eg a bathroom sink smelling of sewege, the mould never got fully fixed. Tristrams and their associated landlord who owned our house, just want as much money from their tenants as possible. Would not recommend to anyone!

Amy · 23 October 2023

★★★★★ 5/5

Google

We have been really impressed with Tristrams and in particular our estate agent, Talia Dovey. Throughout our house purchase, she has been efficient and worked hard to help us move things along quickly. We have really appreciated how she has worked as a go-between to ensure that everyone is on the same page. She is very friendly and put us at ease during the process. When we have spoken with other staff at Tristrams, we have also found them kind and helpful. Highly recommend.

Sarah · 23 October 2023

★★★★★ 1/5

Google

Extremely unprofessional who do not protect their tenants, do not follow mandatory code of conduct. In breach of Section 8, Viewings (8a) and Access to Premises (8e). Tristram's Estate Agent forced the live in tenant to do their 3 monthly house checks even though when told that we did not feel comfortable undertaking this frequent checks, we felt unsafe around random people coming into our house as they wish - not once but multiple time until this was challenged by me. The reality is that you ignored her wishes and instructions. Surprisingly, they claimed to have maintenance manager that is not proactive to maintenance issues. All they do is to encouraged landlords to increase rents. How do i know about this - Tristrams mistakenly sent me the copy without knowing. Disgusting, money hungry Estate Agent. Stay away from them. Hopefully like their other estate agents will shut down soon.

Godson · 23 October 2023

★★★★★ 1/5

Google

Don’t use this agency. Booked house in January 2023. Called in June 2023 to confirm all was okay. 30 days before contract started, told we could no longer move in as landlord did not have permission to rent the house with 7 bedrooms. How can a competent estate agent not check this? Albeit we were given our deposit back, we never received compensation for the costs we incurred in cancelling ancillary contracts which we had signed on the say so of Tristram’s - I.e. gas, electrics water etc.

Jonny · 23 October 2023

★★★★★ 1/5

Google

Avoid this company, if you are a tenant. All the good reviews are from the landlord. I have booked a room and paid a deposit. I also got email from Vouch(Company they use for tenancy applications) saying the application is complete. The day before my move in date, they have decided to not give me room because landlord gave it to someone else. I was furious but i said okay show me what else is available and person called luke was supposed to show me the house. I went there no one turned up. Something like that happened when i went to view other properties through this agency. Once they didn't have keys to the property and were turned away. The company ask for reviews before you even apply and they put you in very awkward position not to leave a review. Most of the positive reviews are from landlords. If you students, avoid this company at all.

Bishal · 23 October 2023

★★★★★ 5/5

Google

Using Tristram's services has been a really nice experience for me. They are excellent communicators and highly effective at what they do. Cora, one of their agents, has been really helpful to me. Her outstanding communication made sure that finding a place to live for me went well. She followed up with me and kept providing me listings for properties that would meet my budget. In general, they are an excellent company and I would advise using them in the future.

Blessing · 23 October 2023

★★★★★ 5/5

Google

Jordan was a very efficient, helpful estate agent who went the extra mile to ensure we were happy and had all the information we needed.

David · 26 March 2024

★★★★★ 5/5

Google

Jordan was a great estate agent, a lot of great information provided to help us decide on a house. Great guy and personality. Very helpful.

Johnny · 26 March 2024

★★★★★ 5/5

Google

We are currently buying a property that is being sold by Tristrams and Talia, the agent on our case, has been fantastic. She keeps us well informed and has helped us navigate some tricky issues with our chain. Even though we haven't completed yet she has made sure everything from the top of our chain has been smooth.

Steve · 27 November 2024

★★★★★ 5/5

Google

We sold our house with Tristrams and couldn't have received a better service. Throughout the process, our main contacts were Liam and Marta - both were always on hand to answer any questions we had and we were always kept up to date. Tristrams have a great team of people and we wouldn't hesitate to use them again.

Adele · 27 November 2024

★★★★★ 5/5

Google

We received helpful and speedy responses from the property manager to our queries. We were very grateful when Liam sorted out an issue for us, taking responsibility for contacting all parties to resolve it quickly. A friendly voice at the end of the phone is very reassuring.

Suzanne · 23 October 2023

★★★★★ 5/5

Google

Fantastic service from Charlie Smith and the team. Was very responsive to initial enquiry and quickly attended to give a lettings valuation. Quickly secured a tenant and took care of all paperwork. Made what can be a very complicated service very easy!

Dominic · 23 October 2022

★★★★★ 5/5

Google

We had a fantastic experience with Tristrams while we were looking to rent. Laura T was amazing in processing our application and confirming our tenancy with such a short turnaround time. It took a lot of the stress out of renting, and Tristrams online systems made uploading and accessing documents so easy.

Hettie · 20 December 2024

★★★★★ 5/5

Facebook

Tristram’s sales and letting is very reliable and you can count on them for property lettings. Marlene did a good inspection in the property I rent from Tristram’s today, very friendly and open to take my queries.

Nana · 19 June 2025

★★★★★ 5/5

Google

The Tristram's Sales and Lettings Nottingham team represents among the highest customer service I have experienced. Excellent customer service at Tristram's. Thank you for amazing support. Staff Charlotte and Julia were very friendly, patient and helpful. Thanks for them. Will continue to use this company.

Simon · 23 October 2021

★★★★★ 5/5

Facebook

Very good company, very fast response to all repair issues what we had with our property. Everyone are very helpful. Just had a house inspection with Shaine (sorry for misspelling the name), very professional and polite person.

Kristina · 9 June 2025

★★★★★ 5/5

Facebook

“Tiam ,lovely lady who carried out the inspection with professionalism and kindness. She made the process smooth and comfortable ,couldn’t ask for better service!”

Geethma · 22 October 2025

★★★★★ 5/5

Facebook

Tiam did an amazing check,good communication skills and friendly. Thanks to tristram's sale and lettings for swift communication policy.

Olayinka · 3 December 2025

★★★★★ 5/5

Google

Tristram made my experience renting an apartment a smooth and easy one. Laura my letting negotiator kept in contact regularly,and was very helpful and efficient . She expedited the process making the experience one that would keep me coming back to Tristram for my real estate needs. Their staff who attended the viewing was lovely.

Joy · 22 September 2024

★★★★★ 5/5

Google

Superb housing agent. For Georgia Boot, we (Partner and I) had a fantastic customer experience. All issues & complaints resolved timely and professionally. Took her time to explain and answer questions relating to tenancy contract including the little prints (T & C). This guided us and made us have a fantastic stay in one of their properties. She won our hearts with her professional services.

Felix · 26 March 2024