Every review we hold for the Beeston office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotBairstoweves recently acted on my…
Bairstoweves recently acted on my behalf for the sale of my property. I had an overall good experience with the staff who were great at attracting potential buyers. Staff were professional, friendly and supportive all the way through to completion. Thank you Ian, Ellie, Edina, Vasco, Scott and all the Team at Bairstoweves Stratford for all your help, much appreciated! Joy (and Nicky)
Nicky · 17 March 2025
★★★★★ 5/5
GoogleWe have been helped by Ilsadin, his customer service has been perfect, he's been quick to reply, has kept us in the loop perfectly. He has been polite , conscientious and very helpful . Very happy
Kelly · 16 December 2024
Agent replied · 23 December 2024
Thank you for taking the time to leave us your 5* review Kelly! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleDee, was very helpful and responsible in helping us to sort out matters raise during the transaction. She has been actively following up with the seller’s solicitor as well as my solicitor throughout the process. A few of her colleagues, including Natalie, also helped us promptly if Dee was happened to be busy. Dee is professional and responsible. I would definitely recommend Dee to anyone for her great services throughout.
GK · 23 October 2022
Agent replied · 22 October 2024
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI had a viewing a couple of weeks ago and although it wasn’t what I was looking for, I would just like to say how professional Ethan was when showing me around the property.
Andrew · 25 December 2024
Agent replied · 8 January 2025
Thank you for the fantastic 5* review and I would like to wish you the very best for the future Andrew. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI can thoroughly recommend this business. Dee Lake at Bairstow Eves Beeston is professional, friendly , helpful and really listens to clients description of what type of property they are looking for. Dee is always swift to reply to my enquiries and certainly continues to proactively make sure I'm aware of new properties that are marketed which match the criteria I had given. Great customer service. Many Thanks !
Rachel · 23 October 2022
Agent replied · 22 October 2024
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations
★★★★★ 5/5
GoogleMy friend and I had a great experience of renting our first home through Bairstow Eves, Beeston. We had the pleasure of working primarily with Mellissa Carrington, who was prompt, efficient, and respectful of our needs to move in quickly. For instance, Mellissa went above and beyond to allow us to view the property within 24hrs of it being listed on the market. An issue cropped up throughout the preparation process which could have been a massive issue and would have delayed our move-in day, but Mellissa saved us and, again, went above and beyond to make sure that our moving and referencing process was as smooth as it could be. We are incredibly thankful to have such a wonderful experience, and we want to offer a specific thank you to Mellissa Carrington.
Sam · 23 October 2020
Agent replied · 22 October 2024
Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations
★★★★★ 5/5
GoogleMellissa Carrington was great in every aspect of our application process, from start to finish. Mellissa was very quick at sorting out our application and getting the paperwork through. We were very happy with how thoroughly she did the inventory and how she got all our requests to the landlord for the house sorted. And, most importantly, she was always very kind and funny. We all thank Mellissa for making our lives easy moving into our new house!PositiveResponsiveness, Quality, Professionalism, Value
Lucas · 23 October 2020
Agent replied · 22 October 2024
Thank you for taking the time to share your experience and for your wonderful 5*'s! Kind regards, Scott @ Customer Relations
★★★★★ 5/5
GoogleWe've been looking to rent in Beeston for 2 months now and were really struggling until we came into Bairstow Eves. Jayne was absolutely amazing and we managed to find a property that fitted what we were looking for. We viewed it and applied that day. She's been so helpful during our application process and on the lead up to us moving in, plus she's just a lovely and bright person who has made the whole process really easy and dare I say, enjoyable!
Thanks to Jayne and everybody at Bairstow Eves for helping us.
Alex · 23 October 2020
Agent replied · 22 October 2024
It is wonderful to read your 5* review! I will make sure your kind comments are passed to our local team. Best wishes, Scott.
★★★★★ 5/5
GoogleThe absolute best service I’ve ever received!!!
Ethan was incredible - he walked me through every step of the process and went above and beyond at all times.
I was very well looked after, never felt pushed and always received really good, unbiased advice.
I can’t recommend Bairstow enough and specifically Ethan!!
Thank you!
Xavier · 9 May 2025
★★★★★ 5/5
GoogleRachel Cross was brilliant, she made to whole process easy, full of knowledge and busted all of the jargon for us, we had so many issues with a previous broker, which was so stressful. Rachel sorted everything, she is a real asset to this company. Fantastic service, we will be defiantly using her for any future property ventures we undertake. Can’t thank her enough.PositiveResponsiveness, Quality, Professionalism, Value
Charlie · 23 October 2022
Agent replied · 22 October 2024
Thank you for your fantastic 5* review and your kind words. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
GoogleHow refreshing it was to speak with Gemma Case this morning, she has totally restored my faith in the property market. As a buyer from out of area I have become increasingly frustrated with other estate agents in the area and fully expected the same disinterest from Bairstow Eves, however, I could not have been more wrong. Gemma was extremely helpful, informative and totally professional. Thank you
Jane · 23 October 2022
Agent replied · 22 October 2024
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleDee was great help! Very personable and confident with her knowledge.
Charles · 1 September 2025
Agent replied · 8 September 2025
Thank you for your positive feedback! We are thrilled that Dee was able to assist you with confidence and professionalism. Our team takes pride in providing excellent customer service. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
TrustpilotStaff at this branch especially Mia has…
Staff at this branch (Norbury) especially Mia has been very supportive. Thank you guys!
Victoria · 12 May 2026
★★★★★ 1/5
TrustpilotABSOLUTE BUNCH OF LIARS AND TEAM OF CROOKS WITH NO HONESTY OR INTEGRITY
To all landlords leave them as soon as you can. These people don't listen to landlords. They done investigate. They only work to pass on cost to landlord. They dont care if the property is damaged or not been looked after. They even done care if tenant is in breach of tenancy agreement.
Ketan · 14 July 2026
★★★★★ 5/5
GoogleThe team at the Beeston office have been absolutely great. I have been very impressed by their professionalism and the level of service provided. The amount of viewings they arranged in a short period of time exceeded my expectations. The team have been friendly and very good at communicating, providing advice and constructive feedback throughout. Thanks to Dee, Clare, Gemma & Natalie for all their help.
George · 23 October 2022
Agent replied · 22 October 2024
Thank you for taking the time to leave us this great 5* review and your kind words. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotThank you Lisa Brookes
Would just like to say a big thank you to Lisa Brookes.I would recommend anyone looking for good customer care, attention to detail and a professional and personalised experience to Lisa. An amazing listener which was duly noted as Im quite literal and very black and white person. She understood my position thus far and how I was not happy or satisfied. Did not complain or was rude but took me on and made it her mission to get me processed and through the system as quick as possible. Because of this I now have the accommodation I want. Was very close to taking my business elsewhere. Amber brown was very professional in the viewing and answered my queries.At first I wasn’t sure whether to leave a review due to certain difficulties I came up against whilst dealing with Bairstoweves but the way Lisa took on my case and made it her mission to turn my experience around was outstanding and should be an example.
Grant · 1 March 2024
★★★★★ 5/5
TrustpilotExcellent Service from Daniel McAlister
Daniel McAlister at Bairstow Eves Estates was fantastic throughout our property search and eventual purchase. From the first viewing to finalising the paperwork, he was professional, responsive, and genuinely helpful. He answered all of our questions promptly and kept us informed at every stage.
Imtiaz · 8 August 2025
★★★★★ 5/5
GoogleI have found our Bairstow Eves contact, Gemma Case, to be a huge support throughout the selling and buying process. She has always kept in touch and her manner has always been friendly and professional. When the process has slowed up, Gemma has always made calls and sent emails in order to move things along successfully. Without her, it would have been a much more stressful experience. Thank you Gemma.PositiveResponsiveness, Quality, Professionalism, Value
Ruth · 23 October 2021
Agent replied · 22 October 2024
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe dealt with Mellissa at Bairstow Eves when deciding to rent a house in Beeston.
From our viewing through to picking up the keys, her support and service was top quality and I couldn't recommend her enough.
Even helping us to liaise with the landlord when our bed had to be delivered before we moved in due to lockdown restrictions.
Overall a 5* service and would definitely not hesitate to use them again.PositiveProfessionalism
Elliot · 23 October 2021
Agent replied · 22 October 2024
Thank you for taking the time to leave us this great 5* review. Kind regards Lucy, Customer Relations
★★★★★ 5/5
GoogleWe worked with Callum and Abbie to let our property and they did an outstanding job of it. They communicated effectively all through the process and were both very professional, always responding promptly. We had two other Letting Agents on the property but Bairstow Eves was far superior in their service delivery. They made the process much easier and faster and provided value to both landlord and tenant. Highly recommended!PositiveResponsiveness, Quality, Professionalism, Value
Adeniyi · 23 October 2021
Agent replied · 22 October 2024
Thank you for your brilliant recommendation and 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 4/5
GoogleI recently bought a house sold through Bairstow Eves.
The good: the team were happy to pass on all questions from me or the seller, even when they thought they were odd questions. This improved communication. The team were polite and friendly, and kept the sale progressing. They chased both me and the seller, which was really helpful when some paperwork got held up. I appreciated their knowledge of the process, and their understanding of the local market. And I love my new house.
The not so good: The first viewing I booked, I was emailed a different time to the one the team had written down, and it was very politely said that this was my fault. However, they did book me onto the next viewing. It feels like the team is quite stretched at times and could do with more people. There was quite a hard sell approach to viewings, and I felt pressurised at times to view properties I wasn't interested in.
Summary: If I was buying again, I would feel quite positive about buying a house sold through this office.
Lindsay · 10 January 2020
Agent replied · 8 January 2025
Thank you for taking the time to leave us your comments about our local team and awarding the team 4*'s! Kind regards, Scott
★★★★★ 5/5
GoogleI worked with Bairstow Eves Beeston branch several times and always have positive impression about their service.
I have recently worked with Callum Polak of their team and found him very professional, helpful and efficient. His flexible approach and good communication really helped us resolve many issues arisen during the work very quickly. Therefore, I highly recommend Callum and his colleagues at the Beeston team.
CN · 23 October 2022
Agent replied · 22 October 2024
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleBairstow Eves Beeston. What a place to be. Jane - a delightful woman. Dan - swish new hair cut, very nice. But then there is Ryan. Oh Ryan, the man, the myth, the legend. A name that will be sung through the ages and echo in the halls of Valhalla, for he will surely share a drink with the gods as reward for such stupendous customer service. Have you ever seen Ryan and Odin in the same room? I thought not.. Such is the legacy of greatness that pours through his veins. We salute you Ryan. May you live long in the halls of the gods and drink heavily of their mead.
Rob · 24 October 2019
Agent replied · 22 October 2024
Thank you 30k plus 40k for such a positive and stylish review, I will make sure that Jane, Dan and especially Ryan are aware of your kind comments. Such a pleasure to read. Kindest regards, Mark
★★★★★ 5/5
GoogleBairstow Eves have been fantastic in helping me try to find my first home. In particular Dee has been such a great support. She really took the time to get to know me and understand what I was looking for. She is great at keeping in regular touch and contacts me as soon as new properties come on she thinks I would like. She has also been very patience with me as I have been quite picky! A great experience especially for a first time buyer.
Sarah · 24 October 2019
Agent replied · 22 October 2024
Thank you Sarah for such a wonderful 5* review about Dee and our Bairstow Eves team. It is great to read that they have been fantastic in helping you find your first home and kept you fully informed of any suitable properties that have come to the market.
Kind regards, Scott.
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