Trusted Agent profile · Bedfordshire
★★★★★
265 reviews across 1 platform
83 George Street, Luton, Bedfordshire, LU1 2AT
Connells's office in Bedfordshire, at 83 George Street, is rated 4.0 out of 5 across 265 reviews on 1 platform, including 265 Google reviews rated 4.0.
Every review we hold for the Bedfordshire office, from every platform, shown as written. First names only.
5/5
GoogleDealt with Zoe McConville for getting a new contract done as my flatmate moved out and a new one was moving in. Zoe was quick and responsive and got us sorted in a couple days. If you've got her you're in good hands. A solid 5 stars (￣∇￣)PositiveResponsiveness, Professionalism
5/5
GoogleMassive thank you to Ben Stagnell and team at Connells for their support. Having just moved from London as a teacher, they help my family getting a fantastic property with an amazing landlord.We could not have asked for a better service. Our 2 years tenancy with Connells was a great experience and I highly recommend it. Bravo! Ben.
1/5
GoogleTakes too long to release deposit, if you don’t answer the call that it’s not scheduled or announced then you wait another 2 weeks.
Hello Teo, Thank you for your feedback. I'm sorry to hear about your experience with the deposit release process. Please contact us at complianceresidential@connells.co.uk so we can address your concerns directly. Best regards, Lucy, Customer Relations Team
5/5
GoogleWe recently found a house through Connells with Marco helping us during the process. He was extremely communicative and helpful throughout, even liaising with his office for us on his day off! Marco has been a true gentleman and very professional through the whole process. Brilliant experience, wonderful house, would recommend going through Connells.
5/5
GoogleThanks Max and John yesterday for your patients I was running late and they took the time to re-arrange all of my appointments when other agents just canx my viewing. Thank you
5/5
GoogleProfessional service everything was sorted out quickli i recommend
Thank you Darek for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleI purchased a property through Connells In February 2019. I’d like to thank Kishan for his professionalism throughout the whole process and assisting me with any help I needed when buying a property! I’ll be recommending my friends to Connells services, especially that of Kishan’s. Thanks for finding our first family home!
5/5
GoogleGood prompt service. Rented out my property quickly. Thanks to Ben who had always been very efficient and helpful
Thank you so much for taking the time to leave us a five-star review.
5/5
GoogleExperienced fantastic service from Marco and the Connells team. Marco was excellent the whole way through the process going out out of his way to contact us and update us every step of the way through the letting process, would recommend Connells and in particular Marco to anyone 5 star.
5/5
GoogleI had a great experience with Marco moving into my new flat. The customer service was 5* and his prompt reply’s to my emails and availably when needed was just what I needed during the stressful period. I would recommend Marco and Connells to anyone looking to move in future.
5/5
GoogleI am very happy with Connells. I am with this agency for two years,in both cases Marco was there for us.we change the house, and Marco help us even if was or not part of his job with some part. Vary patience and always find the best option, and advices.
5/5
GoogleZoe has been amazing and extremely helpful from start to finish throughout our renting process, no question is ever left unanswered! Her customer service is phenomenal and shes been a real big help in finding our dream flat. I would highly recommend Zoe and the connells team!
5/5
GoogleZoe is our negotiator in our new place. She's very straightforward and answers quickly to our queries. We got accepted by the landlord within 10 minutes after meeting her. She gets the job done and gave us timely updates of our new place. Thanks Zoe :)
5/5
GoogleI recently rented a house through Connells and my experience with them was extremely helpful in all aspects and professionalism. Highly recommended for anyone looking out for renting home/flat.
Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
GoogleIve mainly dealt with Zoe and she has been amazing in her service. Very efficient, prompt and always has an excellent sense of communication. Anyone whom is looking for a letting agent whom is highly organised then look no further as Zoe ticks the right boxes.
5/5
GoogleZoe was excellent in helping my friend rent a property. From the initial viewing to taking occupation we were kept well informed as to the progress. Emails were answered immediately and no question was deemed unworthy of answering. Very professional service.PositiveProfessionalism
5/5
GoogleI recently bought a house through Connells. It was an easy and stress free experience. In the past I bought and sold a property with a well known and popular estate agent. The service Connells provided was night and day and I can’t thank the team enough. I’ll definitely be using their services in the future. I’d definitely recommend them.
5/5
GoogleBen Stagnell has been a gem through my 1st experience of being a landlord. Ben has been patience and supportive whenever I needed any questions answered or guidance on the process. Would recommend Ben along with his other collegues Marco, Zoe and James. Customer service was fantastic.
3/5
GoogleA bit disappointed but I believe it's not the one I contacted however the level of my expectations are below of what I was thinking will happen.
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at complianceresidential@connells.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleVery responsive and professional service. Zoe, James and the team are always available on the telephone and through email to answer queries and to offer advice and information. Every stage in the process was clearly laid out. I would definitely use this service again.PositiveProfessionalism
4/5
GoogleBen and his team have been a pleasure to work with over the last 4 years. They are always courteous and pleasant on the telephone and get back to any query in double quick time. Connells were very wise when they took Ben on.
1/5
GoogleWe waited for 4 months,we did all the papers.We did the mortgage principles,we’ve been accepted.And than God know what happened because they gave the house to someone else.We pâté the lawyer,we paid the wills and than no refund.Since we start talking with the agent Gourav Gupta he was lying from the beginning.Once you’ve been accepted,once you’re not accepted.What broker calls you with camera?What broker do something like this to a young couple who wants to buy a house?Just Connels Estate Agents.As a first time buyer I had the worse experience ever had in my entire life.
3/5
GoogleGenerally awful service - extremely slow replies, at times no replies at all. error emails sent our regarding delayed rent payments which were later found to be completely inaccurate. Lack of basic level of customer service. Overall the service has been terrible until Mica began to deal with my enquiries. Mica showed top quality customer service, speedy and accurate responses as well as ensuring that my experience went smoothly. Thank you again Mica - you have slightly turned my perspective around!
5/5
GoogleSameera provided great customer service with finalising our deal and overall very helpful!
Thank you for taking the time to share your experience and for your wonderful 5* review Zaynab! Kind regards, Lucy, Customer Relations.
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