Every review we hold for the Bedford office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleChloe and Jade where amazing, I was a very anxious mover and they were always happy to answer my questions. They also arranged a review so my little boy could see his new home which made the process a lot more enjoyable. Thank you ladies
Caroline · 15 June 2023
Agent replied · 14 June 2024
Dear Caroline,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 1/5
GoogleAvoid this company as a Tenant, as the moment you move out they will scam you on whole your deposit or even more. ESPECIALLY AVOID, no deposit option, as then you are f.d. They want 800 pounds for cleaning of dust from the window and a carpet which was dirty when I moved in already. Really save yourself some money and nerves.
Roman · 15 May 2024
★★★★★ 5/5
GoogleSmooth process all the way through.
Bethany · 16 March 2026
★★★★★ 5/5
GoogleLeaders provide an Efficient and professional service. I've communicated regularly with Laura Burman at the Bedford branch. She's always dealt with any queries I've had swiftly and efficiently which has enabled me to feel secure about my letting. I can highly recommend leaders to anyone and can't thank Laura enough for all her help.
Steve · 16 June 2017
★★★★★ 5/5
GoogleLauren was extremely helpful when I called in seeking letting advice. As a new landlord, she gave me all the information I needed and answered all of my questions. I would certainly recommend her for any future queries.
Josh · 15 June 2022
★★★★★ 5/5
GoogleThanks to Chloe my move has been smooth. Really great communication from start. Easy way to sign off documents. Chloe was patient with me through out as I had so many questions. Would definitely recommend!!PositiveResponsiveness, Quality, Professionalism, Value
Vickie · 15 June 2022
★★★★★ 5/5
GoogleBen is extremely helpful and willing to go the extra mile . Great to deal with
Sue · 16 March 2024
★★★★★ 5/5
GoogleCan't recommend Leaders enough. After a terrible experience with another Letting agency I transferred to Leaders. Very professional service from start to finish. Kept me up to date all of the time and went the extra mile. Very professional service service. Special thanks to Shaun, armani and Kim
Beverly · 15 June 2020
★★★★★ 5/5
GoogleLeaders have been exceptional in managing to deal with my fast move. Within just over a week I’ve signed everything and got the keys to my new home. Amani has been brilliant in dealing with all my problems and questions. A massive thank you to all the team.
Bee · 15 June 2020
★★★★★ 5/5
GoogleThe Leaders team are amazing.
Tayla-Nicole is exceptional.
She responds promptly to enquiries.
Overall it’s a 5 star from me.
Obinna · 17 December 2023
★★★★★ 1/5
GoogleCareful, if rating is low employee Chloe blocks you on facebook. I rented a flat and they did not return the deposit amounts, being bad character with a family with 2 small children. I'm going on Citizem advice, Avoid this fake bedford company.
Venancio · 15 June 2023
Agent replied · 14 June 2024
Dear Venancio Oliveira,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
★★★★★ 5/5
GoogleTwyla-nicole Nanton has been very helpful and polite throughout the entire process, considering how questionable I have been, been a very easy process
Tipsyclips · 18 September 2023
★★★★★ 5/5
GoogleOne happy landlord, Leaders have been amazing from start to finish, they found tenant in quick time , helped with renovation, they been true professional in every aspect .I can thoroughly recommend them. Spl mention our account manager Stacy Tomlin is brilliant, very approachable and helpful , true Pro.
Lenin · 16 June 2019
★★★★★ 5/5
GoogleExcellent service, Jade was very thorough and professional throughout, which made the whole process so much easier alongside the amount of communication every step of the day. I would recommend leaders to anyone following my experience
Mikey · 15 June 2022
★★★★★ 5/5
GoogleWhat a lovely bunch of staff! I would highly recommend Leaders to friends and family. I mainly dealt with Laura who was very kind and dealt with my issue efficiently but everyone I spoke to on the phone was polite and helpful. 5 Stars!
Valarie · 15 June 2020
★★★★★ 1/5
GoogleUsed Leaders to view a house that I was interested in renting. Booked an appointment over the phone for the following day and no one arrived to the appointment or made any contact with me prior to the viewing. Poor communication skills and lack of professionalism from this company.
Melissa · 24 September 2024
★★★★★ 1/5
GoogleVery careless letting team. Won’t care about any queries specifically who attend call she is rude and unprofessional. If you ask any help for viewing they could treat that you are in the queue and they will never contact.
Ah · 15 June 2023
Agent replied · 14 June 2024
Dear Ah R,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
★★★★★ 5/5
GoogleTayla-Nicole Nanton is really an exceptional Staff, I like her touch of service. Keep it up Nanton.
IJEOMA · 17 November 2023
★★★★★ 5/5
GoogleJade was brilliant! she was so fast to respond, made sure I understood everything & helped me if I didn’t. Thank you so much for helping me get into my little home :)
Daisy · 15 June 2022
★★★★★ 5/5
GoogleNew experience with detailed of every bit of things.The Officer was quick with every query put to her.Nice experience
Anna · 18 September 2023
★★★★★ 5/5
GoogleService and query response is top notch, Thank you Ben !
Mitchel · 16 March 2024
★★★★★ 5/5
GoogleTayla has been fantastic with helping us with our process and would 100% recommend her:)
Odion · 17 December 2023
★★★★★ 5/5
GoogleChose leaders to assist me in a rental property and I must say the service offered and the commitment shown particularly from Chloe has not gone unnoticed. They made this very tense and tedious process smooth and seamless.
Shanakay · 15 June 2023
Agent replied · 14 June 2024
Dear Shanakay
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleJust rented a property recently with Jade and we were super happy. All went nice and smooth and finally we got our house! Thanks for everything, really recommend it!PositiveResponsiveness, Quality, Professionalism, Value
Lavinia · 15 June 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.