Trusted Agent profile · Bedford, Bedfordshire
★★★★★
870 reviews across 1 platform
62 St Loyes Street, Bedford, Bedfordshire, MK40 1EN
Part of haart, see every office.
haart's office in Bedford, Bedfordshire, at 62 St Loyes Street, is rated 4.8 out of 5 across 870 reviews on 1 platform, including 870 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of eight awards haart won in 2026.
The Trusted Agent 2026 results for haart, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Bedford office, from every platform, shown as written. First names only.
5/5
GoogleKateryna was very helpful, attended to my enquiry promptly. And my issue was resolved. Thank you for great customer service.
Dear Sylvia, thank you for your review for Kate and we are glad that you have received great service from our property management team. Kind regards, haart Property Management
5/5
GoogleSean Sumbillo has been very helpful, communicates in an efficiently and timely manner.
Hello, Thank you for your lovely review, we wish you all the best with your search. From all of the team here at haart in Bedford.
4/5
GoogleThanks to Lettings Negotiator Charlotte Grant for a fast and friendly well-organised viewing service
Thank you so much for your review Portia, I'm so glad it was a nice experience for you! Charlotte, Haart Lettings Bedford
4/5
GoogleIn almost two years of living in a Haart managed property, maintenance issues we've had have taken months to action. This includes a broken freezer and boiler - each taking three months to replace. Pandemic aside, I don't think this is excusable, especially since unemployment sky-rocketed, so there was no excuse for being short-staffed. My emails went unacknowledged and the phone was never answered. This month, Hardip came to our rescue at the Bedford branch. I spoke to her on her first day with the company and she addressed our outstanding issues quickly, efficiently and professionally. It's a huge relief to know we finally have someone listening when we need a repair! The maintenance guy and the plumbers arrived with barely any notice, which was rather annoying (lucky we were in), but everything's working again for now, so THANK YOU HARDIP!!
Thank you for your kind words regarding Hardip, much appreciated.
1/5
GoogleReally poor service from these to the point I would never use them again. Called to view a property, they cut me off and failed to call back, so later that day I called them back and was told no one was available from sales to take my call. I was informed by the person that answered my call that they would email sales team who would contact me which they never did. Congrats Heart you just binned a proceedable buyer.
Hi i am the manager of the branch and this obviously falls way short of what we would expect to offer. Please could you email on nik.kershaw@haart.co.uk so i can trace this all through and make sure we don't fall short again between our customers, branch and overflow team. Thank you for your time and look forward to hearing from you
1/5
GoogleReally poor service from these to the point I would never use them again. Called to view a property, they cut me off and failed to call back, so later that day I called them back and was told no one was available from sales to take my call. I was informed by the person that answered my call that they would email sales team who would contact me which they never did. Congrats Heart you just binned a proceedable buyer.
Hi i am the manager of the branch and this obviously falls way short of what we would expect to offer. Please could you email on nik.kershaw@haart.co.uk so i can trace this all through and make sure we don't fall short again between our customers, branch and overflow team. Thank you for your time and look forward to hearing from you
1/5
GoogleReally poor service from these to the point I would never use them again. Called to view a property, they cut me off and failed to call back, so later that day I called them back and was told no one was available from sales to take my call. I was informed by the person that answered my call that they would email sales team who would contact me which they never did. Congrats Heart you just binned a proceedable buyer.
Hi i am the manager of the branch and this obviously falls way short of what we would expect to offer. Please could you email on nik.kershaw@haart.co.uk so i can trace this all through and make sure we don't fall short again between our customers, branch and overflow team. Thank you for your time and look forward to hearing from you
5/5
GoogleWe had the pleasure of meeting with Charlotte Grant today while doing a viewing. I must say she was very helpful, smiling and very welcoming which we appreciated. We thank her for her time and her patience
Hi Luliana, thank you for your kind words - we wish you all the best in moving home - haart Lettings, Bedford
4/5
GoogleI would like to thank Jack for his help in ending a tenancy that was proving a little troublesome.
Hi Paul, great to hear Jack was able to help. Please do not hesitate to contact us if we can be of any further assistance. - Haart Lettings, Bedford
5/5
GoogleCan't recommend Jovan and his team enough. Renting a flat with this Haart branch was a really good experience.
Hi Kevin, thank you for taking the time too leave this review - haart Lettings Bedford
5/5
GoogleCharlotte is a fantastic staff. Assisted me with every information I needed in getting an apartment.
Thank you for your feedback, we are happy we could help. Many thanks, Charlotte Grant, haart lettings
5/5
GoogleGreat support during a difficult time. Jovan Sutovic and his team were amazing. Thank you all
Thank you for your feedback Natalie, we are happy we could help you out in this situation - haart Lettings Bedford, Jovan
5/5
GoogleThrough what felt like the longest process, Haart were fantastic at chasing solicitors and keeping me updated. I was lucky to have Lucy and Charis on my case as I felt taken care of and I could tell that they were just as invested in my purchase as I was. Thank you again for all your help, it made an incredibly stressful time a little more bearable.PositiveResponsiveness, Quality, Professionalism, Value
Hi Sophie, thank you for taking the time to leave Lucy and Charis a lovely review. We are always happy to assist in the future. - haart Bedford
5/5
GoogleHaving worked around salespeople for many years, I've developed a healthy level of distrust and cynicism in my life about the things they tend to say and do for professional reasons....feelings which during my recent househunting have been very much confirmed by almost every estate agent I've dealt with. Estate agents clearly have the reputation that they do for a reason..... So - it's a really rare novelty then, to encounter one that you feel is being open with you. Transparent. Truthful. And not 'up to something' in the background (because being sly and duplicitous utimately equals more profit). It's just one human showing another human around possible houses. Promoting potential homes to you rather than pushily (or disinterestedly) selling them to you. As it should be. No smoke and mirrors.......no smarminess......no setting up viewings and being late to them or not showing up at all.....no seeing you as just a walking £ sign......no rushing you in and out of viewings (on what is a BIG financial investment for you, so you shouldn't feel rushed)......no devious or disingenuous half-answers to questions to serve an underlying agenda. In a world of estate agents behaving like total and utter Estate Agents, I have to say that Haart in Bedford are doing it like I've always thought it should be done. Even as a deep-rooted salesperson-cynic, I was very surprised and pleasantly so. And I was really impressed at the friendliness and trustability put across by Shai. Her management will hopefully read this and know that she's a credit to that branch and gives a good impression of Haart Bedford. And YOU should know as a buyer or a seller in the Bedford area (as I have been) that if you want to feel you're doing business with a more scrupulous and pleasant person, Haart seem a lot better compared to others in town. On the strength of a couple of viewings I attended with Shai, I then also wanted to use her for my sale - but the territory boundaries didn't allow. But she put me on to another colleague elsewhere in Haart - who's also been pretty good too. Definitely recommended.
Thank you so much for such a glowing review. Shai has been a real asset to the office since she started with us and it is delightful to read such a review. Good luck with your move and if we can ever help again please go let us know
5/5
GoogleWe were introduced to Jovan 6 months ago and have since completed on 3 properties. We are extremely pleased with his overall services, he facilitated several viewings, all carried out in a timely and professional manner. All referencing and contracts were explained to us and arrived when promised. We would 100% recommend Jovan to future clients and look forward to doing more business in the near future.
5/5
GoogleThank you Charlotte Grant for your service. Excellent.
Thank you for your kind review - haart lettings, Bedford
5/5
GoogleRecently purchased a house through Haart, the process from start to finish was made easy by the friendly, knowledgable team they have. Always on hand to answer any questions and out to ease any concerns. Made everything as easy as possible which was a relief being a first time buyer.
Hello Reece, thank you so much for your lovely review! We wish you all the best in your new home, from all of the team here at haart Bedford.
5/5
GoogleThank You Simon. Once again you have been very helpful. we are very grateful for all you input.
Hi Bernice, Simon is an excellent team member here at haart. Thank you. - haart Bedford
5/5
GoogleExcellent Customer Service, Simon was informative, very helpful and most polite during our Valuation, would definitely recommend !
Hi Lisabeth, Simon is a great asset to the team here in sales. Thank you for your comments. - best wishes, haart Bedford
5/5
GoogleAlex dealt with my enquiry with enthusiasm and persistence. He was very thorough with his handling of my enquiry and left me with such a positive experience that I just had to write a thank you. Well done Alex and keep up the great work, you're a credit to Haart.
Hello Vince! Thanks so much for your glowing review for Alex :)
5/5
GoogleCharlotte was very helpful and kind
Hi Aldo, thank you for your review, haart lettings, Bedford
5/5
GoogleI viewed properties in Bedford in December 2018 and signed up to a years tenancy agreement after being shown a couple of apartment blocks. I needed to move relatively quickly and didn't know the area too well but Ryan was extremely professional and helpful in ensuring the move-in process was simple and stress free. Ryan was also on hand to answer any questions during and after.
5/5
GoogleHannah was very thorough with all of the information she gave me. We decided not to sell our house but if we were going to then it would definitely have been through Hannah. Thank you
That's lovely to read Sophie thank you so much
5/5
GoogleEfficient, polite and informative. Darren made the valuation process better than many previous agents I have used.
Hi Steve, we are glad to hear Derren has provided great service and he's always here to help. - haart Bedford
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: haart, Bedford won Platinum; haart, Wembley won Platinum; haart, Lincoln won Platinum; haart, Doncaster won Platinum; haart, Bury St Edmunds won Platinum; haart, Clacton On Sea won Platinum; haart, Dartford won Platinum; haart, Romford won Platinum.
