Every review we hold for the Beckenham office, from every platform, shown as written. First names only.
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5/5
GoogleWonderful experience in buying my property with Alan de Maid. Karen Looker was amazing. Helpful from the start. Always keeping me updated. Would definitely recommend in the the future.PositiveProfessionalism
Zara Β· 27 August 2021
Agent replied Β· 10 June 2024
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
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5/5
GoogleCanβt thank Lisa and Mac enough for there help in selling my property. They went above and beyond knowing my situation to get the deal complete. Highly recommended them.PositiveQuality, Professionalism
Claudio Β· 11 June 2021
Agent replied Β· 10 June 2024
Thank you for your 5* review and great comments! Best wishes, Scott @ Customer Relations
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5/5
GooglePositive experience with Alan De Maid Beckenham. The team were very friendly, responsive and helpful. Ensured the smooth sale of my property in a swift manner. Would recommend and wouldn't hesitate to use again.
Tierney Β· 4 December 2024
Agent replied Β· 8 December 2024
Many thanks for the great recommendation, 5* review and your kind words Tierney. Best wishes, Lucy, Customer Relations.
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5/5
GoogleWe recently purchased a house through Alan De Maid. Ralph was really great. He gave sound advice, provided reassurance and was always quick to return my calls and emails. I would highly recommend.
Lucy Β· 11 June 2020
Agent replied Β· 10 June 2024
Really lovely to read another 5* review. Thank you so much for the recommendation. Your comments will be passed on to the team. Kind regards, Lucy.
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5/5
GoogleWonderful experience.
As a first time buyer I found all the agents in Beckenham amazing to deal with, knowledgeable, responsive and most key no 'guff' but straight talking.
Use them not a bigger chain. Their connection to the local area and the stakeholders one needs to complete a transaction are second to done.
Bob Β· 13 December 2023
Agent replied Β· 10 June 2024
Thank you for your terrific 5* review Bob. Best wishes, Lucy, Customer Relations.
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4/5
GoogleDealt with Lisa, who was extremely passionate about this sale! She took a personal interest and even worked on my purchase on days off and after hours.PositiveProfessionalism
Stephanie Β· 27 August 2021
Agent replied Β· 10 June 2024
Many thanks for the great review. Kind regards, Lucy, Customer Relations.
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5/5
GoogleLisa from Alan De Maid was the agent working on the flat my husband and I bought in Beckenham. She was a pleasure to work with. She was extremely patient with all the questions we had as first time buyers, responded quickly and helpfully to emails, and was really helpful in facilitating communications between us and the vendors. Lisa knows the Beckenham area really well, and was able to advise us on the neighbourhood and suggest parts of it to visit.
Danielle Β· 11 June 2020
Agent replied Β· 10 June 2024
Thank you for your 5* review! I will make sure your kind words are forwarded onward to the local team. Best wishes, Scott
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5/5
GoogleThank you so much for all the help and advice and for simply sticking with us through a very long and protracted sales cycle. Lisa Knight in particular was very helpful and understanding, especially when dealing with the sensitivities of downsizing for an older couple. Having to also deal with the COVID-19 situation and being so responsive and "on top of things" throughout this whole process was really impressive. Great work team!PositiveResponsiveness, Quality, Professionalism, Value
Steve Β· 11 June 2021
Agent replied Β· 10 June 2024
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Scott @ Customer Relations.
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5/5
GoogleVery friendly staff - especially Lisa!
Harriet Β· 14 September 2023
Agent replied Β· 10 June 2024
Thank you Harriet for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
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5/5
GoogleLisa was so helpful throughout the whole process. Easy to get hold of, responsive and professional. Always keeping us in the loop on the latest developments.
Grace Β· 11 June 2021
Agent replied Β· 10 June 2024
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
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5/5
GoogleLisa was excellent throughout. Very supportive. Really helpful. Always made me feel comfortable and eased any concerns I had. Really appreciate her time and efforts.PositiveResponsiveness, Professionalism
Toby Β· 11 June 2021
Agent replied Β· 10 June 2024
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
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5/5
GoogleWhat can I say! Myself and the ex wife where probably one of the hardest jobs any agent could have. On one side my side we did everything to get the best price possible, from the ex wife side she was trying to insure the worst out as she was trying to bankrupt me! So quite the job. We had to 3 other agents before. They where not able to get the job done! Then the sale of the house became ADMβs they stept up to the plate and hit us a home run! After being stuck on the market for 18 months with only one silly offer. ADM brought the right buyers, they all worked there socks off to get us to the sale we needed. In my opinion ADM are the best agents in Beckenham at the least, it is so important to have the right agents to get the job done! Amazing what they did for me, really was life changing and Iβm ever thankful to the team for changing my life. Thank you all! I know that this sale was probably the hardest this year. Again thank you x Paul Penny!
Happy Christmas π xx
Paul Β· 12 June 2019
Agent replied Β· 10 June 2024
Hello,
Thank you for taking the time to leave this wonderful 5 star review. The team strive to deliver the straightforward, personal and passionate service to its customers and it is great that you were able to take advantage of this throughout your sale. I will make sure you review is shared with the entire team at the branch.
Best wishes, Sarah
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5/5
GoogleWould like to post a review to highly recommend Alan De Maid Beckenham- we have recently completed on a house sale- having purchased through Alan De Maid (not sold via them unfortunately but wish we had of!).
The service received was first class- nothing was ever too much trouble, every question answered, assistance provided in every step of the process- and a very balanced approach in the dealings with both vendor and buyer (me!). Special mention goes to Lisa Knight with whom we dealt with mainly- simply a pleasure in every aspect of her role.
I think also worth noting that we used Alan De Maid in house mortgage broker, Gary Tynan, to secure the mortgage and also re-mortgage another property- once again exemplary service- jumped hoops and locked down two terrific deals.
Both come highly recommended and will ensure everything goes through AdM in the future- thanks!
Contiki Β· 12 June 2019
Agent replied Β· 10 June 2024
Contiki Operations, thank you for your kind words. Taking the time to leave your 5* rating and recommendation is very much appreciated. Kind regards, Mark
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5/5
GoogleWe sold our flat through Alan De Maid Beckenham earlier this year. They were exceptional from start to finish. Lisa, who initially "valued" our flat was confident and knowledgeable, she lives in the area and has a real grasp of the local market. She came equipped with plenty of comparables and was able to instil confidence in her marketing strategy from day one. We opted for a professional photography package which was well worth the money, Lisa explained about the importance of photos as a first impression. We received the photos and were online within a couple of days from when Lisa first visited. We were absolutely blown away with the quality of the photos, they were head and shoulders above any other photos with other agents in the area and I'm sure played a big role in selling so quickly. We sold within 3 weeks in what was (and still is) considered a tough market. Karen handled the sale and conveyancing process and kept me updated at every stage, her input was cruicial to keep to timescales and we managed to exchange and complete within 3 months, which worked perfectly for all parties involved. We're so very grateful to the entire Alan de Maid team for all of their help through the entire process and I couldn't recommend them more highly. Thanks again, Mr and Mrs King
Sean Β· 12 June 2019
Agent replied Β· 10 June 2024
Dear Mr King,
Thank you for such an excellent review for the Beckenham branch. The team strive to deliver the straightforward, personal and passionate service to its customers and it is great that you were able to take advantage of this throughout your sale. I will make sure you review is shared to the entire team at the branch. Please accept my best wishes.
Kind Regards,
Sarah
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1/5
GoogleInitially very professional, and pleasant and they say all the right things to you when turning up to value your house...not so good when you thank them but reluctantly and politely decline to sign with them and choose another estate agent instead. As we had no reply to that we thought that was that.
However, a couple of months later one of their agents (who had met us to value our house) rang my partner, asking how the sale of our house was going. They knew that it was still on the market and proceeded to criticize the estate agent that we were using, saying that they had a very bad reputation, criticized the manager of the branch and smugly talked about how many properties that they had sold recently etc. in a very gloating, unpleasant manner. We have since sold our house through the agents that they were so critical of and we're very glad that we did not sign up with Alan de Maid after their rude, unprofessional behaviour.
John Β· 12 June 2018
Agent replied Β· 10 June 2024
Dear John, thank you for taking your time to leave us your feedback. I am really sorry to hear about your experience. We have checked our files and unfortunately we have no record of doing business with you. I would like to find out more about the service you experienced. Please can you contact me on 020 3369 1252. Many Thanks. Branch Manager.
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5/5
GoogleThis sale was not straightforward because there were several parties involved and none were local to the property. Ralph, at Alan de Maid, helped to move the sale forward many times. He helped to push the solicitors along with the conveyancing, visited the property several times on our behalf to check information, and showed people around the property when necessary for clearance etc.
Ralph and all the staff were very pro-active and always seemed very pleased to help no matter what challenges we came up against.
Jon Β· 12 June 2018
Agent replied Β· 10 June 2024
Thank you for this fantastic 5 star rating for the Alan de Maid team in Beckenham. As always, we are glad to hear excellent feedback about the service we provide to our customers. I will pass your comments on to Ralph and everyone involved at the branch. Best wishes, Sarah.
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5/5
GoogleVery good service provided. Initial marketing advice and predicted property value was accurate. Lisa kept us updated on progress with the sale and ensured all parties were regularly informed.
Alex Β· 12 June 2019
Agent replied Β· 10 June 2024
Hi Alex, thanks for your 5 star rating and review. It's great to know that Lisa and the team at Alan de Maid Estate Agents provided you with such a professional and effective service. Best Wishes, Tracey.
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5/5
GoogleGood experience from start to finish. Found a buyer within short time. Very friendly and helpful and Lisa Knight kept us informed of progress throughout the whole process. Highly recommend.
Chris Β· 12 June 2018
Agent replied Β· 10 June 2024
Dear Chris,
I am pleased to read that Lisa kept you informed throughout the process of your property sale. Thank you for this great review.
Kind Regards,
Sarah
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5/5
GoogleAll staff especially Lisa very helpful, they kept me in the loop with all aspects of my sale. Also helped me in my search for a new home.
Anne Β· 12 June 2018
Agent replied Β· 10 June 2024
Hi Anne Marie
Thank you for this excellent 5* review for Lisa and the team at Alan de Maid in Beckenham. I am pleased to read that the team helped you find your new home and helped you all the way throughout your sale. Kind regards, Maryjane.
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5/5
GoogleI would like to say a huge Thank you to the team of ADM Beckenham, and more special to Lisa Knight, who did a huge effort for helping and supporting us through the process of buying our first property. She was always on our side and dealing with all difficulties along the way. Always pleasure to communicate with.
THANK YOU!PositiveResponsiveness, Professionalism
Stoyan Β· 11 June 2022
Agent replied Β· 10 June 2024
Thanks Stoyan, for the fantastic 5* review! We really appreciate your kind words and glad that our efforts helped to get things over the line!
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5/5
GoogleRena Heron, is an absolute pleasure to work with. I would highly recomend her to sell your property. She is efficient and such a pleasure to work with!
Anita Β· 19 August 2024
Agent replied Β· 26 August 2024
Many thanks Anita for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
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5/5
GoogleMunsoor and his entire team at Alan de Maid Beckenham deserve my accolade of being the premier 'go to' Estate Agent in Beckenham. Key aspects of their outstanding service in selling my property at Brackley Rd last week, were their respectful, understanding, hard working and personable approach to me, the Client. Thank you all, its been a pleasure collaborating with you.PositiveResponsiveness, Quality, Professionalism, Value
Stef Β· 11 June 2021
Agent replied Β· 10 June 2024
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
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5/5
GoogleI would like to thank Alan de Maid for their professional, courteous and kind service. They helped to smooth along our sale through some bumps that happened on the way keeping us fully informed at all times. It really helps having someone with local knowledge who cares and has experience. Particular praise goes to Ralph and Mansoor who were both brilliant. Thanks.
Simon Β· 11 June 2021
Agent replied Β· 10 June 2024
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
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5/5
GoogleI recently completed a purchase through Alan de Maid. I was delighted by the service from the first phone call to collecting the keys 12 weeks later. Lisa, or her colleagues, were always on hand, very proactive and ensured that both seller and buyers remained supported through the process. As a result, it was a smooth and efficient transaction for all involved.
Clara Β· 11 June 2021
Agent replied Β· 10 June 2024
Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.