Every review we hold for the Beckenham office, from every platform, shown as written. First names only.
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5/5
GoogleWe recently sold our house with Alan de Maid (Beckenham) and had a fantastic experience with them! We had a few different agents round to look at the property and Lisa and Gina were the most personable and professional agents and were genuinely interested in our property. They took time to get to know the property and they gave us confidence in them from the the very start. That confidence wasnβt misplaced as throughout the process they were efficient, great communicators, archived a high yet fair price for our house and dealt with some difficult other parties extremely well! A genuinely really pleasant experience all round with a lovely pair of people! We would most definitely go to them again should we need! Thank you Lisa and Gina at AdM Beckenham! ππ»
RenΓ© Β· 11 June 2023
Agent replied Β· 10 June 2024
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
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5/5
GoogleAlan De Maid in Beckenham were great throughout the whole process. Lisa Knight dealt with our sale and was extremely helpful from start to finish. Our purchase turned out to be more complex than expected but Lisa helped push things along with our sellers solicitors, going above and beyond to get things over the line. Whilst the purchase was a stressful experience, Lisa helped out hugely and managed ours and our buyers expectations very well. I would definitely recommend Alan De Maid.
George Β· 11 June 2023
Agent replied Β· 10 June 2024
Thank you for your excellent recommendation and 5* review. Best wishes, Lucy, Customer Relations.
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5/5
GoogleA truly fantastic team to work with! Very professional and we felt safe knowing we could achieve our goal of selling our flat within a reasonable time frame. Lisa and her team dealt with all our queries and reassured us when a buyer pulled out which was a very stressful time. A new buyer was found quickly. We are now settling into our new house knowing we made the right decision to go with Alan De Maid. Definitely recommend them. Thank you soo much!. π
Isha Β· 10 June 2023
Agent replied Β· 10 June 2024
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
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5/5
GoogleβββββοΈ
Incredible service! As a first-time buyer, I couldnβt have asked for better estate agents. They made the entire process so much easier by being highly proactive and always available to answer any questions I had, in particular Rena who I have had on speed dial! Their communication was fantastic, and they kept me updated every step of the way. I genuinely felt like they cared about making the experience as smooth as possible. I highly recommend them to anyone looking to buy a property!
Charlotte Β· 28 January 2025
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5/5
GoogleOverall, a really good experience! Even though purchasing a house can be quite tedious and stressful, Robin was very helpful and made the process more pleasant and easier to digest. Thank you a lot!
Bea Β· 12 July 2025
Agent replied Β· 10 September 2025
Thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Feedback and Support Team.
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1/5
GoogleAVOID AT ALL COSTS! Amir was rude to my wife and they wont put a offer in without prove even though legally they have to put forward any offer. We viewed a property and they refused to put the offer on same day but they favored a easy purchase. Ross then encouraged a bidding war.
H Β· 3 October 2024
Agent replied Β· 24 October 2024
Hi,
I'm sorry to hear about your experience. Please contact us at review@countrywide.co.uk so we can address your concerns directly.
Best regards, Lucy, Customer Relations Team
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5/5
GoogleWe had such a great experience using Alan De Maid Beckenham when selling our property, all the staff were easy to get in touch with 6 days a week, and they were able to drum up plenty of interest during a slow point in the market. When we hit some tricky spots with the sale Lisa and Gina were always on hand to smooth things over and make the right call.
Nick Β· 14 September 2023
Agent replied Β· 10 June 2024
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
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5/5
GoogleRoss and the excellent team in Beckenham handled our sale. Multiple viewings, and then a closely monitored offer were very professionally handled.we were distant so Ross had to do everything. I recommend them very strongly on the basis of this experience. Communications were prompt
And helpful and they had helpful advice at every turn.
Michael Β· 12 August 2024
Agent replied Β· 26 August 2024
Thank you so much for your terrific 5* review and strong recommendation Michael. We're thrilled to hear that Ross and the team provided prompt and helpful communication throughout your sale. Best wishes, Lucy, Customer Relations.
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5/5
GoogleIf there were more stars to apply they certainly would deserve them!A special thanks to Lisa Knight who worked day and night and extra hours on Fridays to make sure that we sold our flat in a timely manner after several mishaps we had with some buyers. She made sure we were constantly in the loop especially with us living outside of the UK with calls and emails. 200% recommended!
Christiana Β· 16 July 2023
Agent replied Β· 10 June 2024
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
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5/5
GoogleA really great experience selling our property with Lisa at Alan De Maid in Beckenham.
Lisa and her team were great at communicating throughout the process and were friendly, professional and honest at all times.
This made what is often a stressful process as smooth and issue free as possible.
I'd highly recommend working with Alan De Maid Beckenham for your property sale.
Tom Β· 12 December 2023
Agent replied Β· 10 June 2024
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
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5/5
GoogleWe had a long and bumpy house moving process, mainly because of Covid and the resulting solicitor delays. Lisa was with us the whole way, doing everything she could to help a difficult process along, and finding us a new and even better house when our chain broke down. We always felt that she was on our side and willing it to work, and she went over and above to communicate and provide support during a very stressful time. We dealt with many estate agents during our protracted house search, and definitely feel that Alan de Maid are the best estate agents in the local area. They are honest and hard working, and genuinely try to find the best fit for all buyers. I wouldn't hesitate to recommend them.PositiveResponsiveness, Professionalism
Sarah Β· 14 June 2022
Agent replied Β· 13 June 2024
Many thanks for the fantastic comments, recommendation and 5* review. Kind regards, Lucy, Customer Relations.
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5/5
GoogleHaving sold 8+ properties with the countrywide group (Lisa) I can truly say there is a gem that continues to provide an undeniably outstanding service, Lisa marie knight continually goes over and above when it comes to customer service and professionalism on every sale and also also some purchases made through countrywide. There is no doubt that I will continue to use her services going forward for any future sales or purchases, Iβm sure Iβm speaking not only on behalf of myself but any other clients that has had the pleasure of working with her.
Aaron Β· 11 June 2022
Agent replied Β· 10 June 2024
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
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5/5
GoogleI cannot thank Lisa enough for the help and assistance she provided. I called Alan De Maid out of pure desperation as the property they were marketing was at the top of the chain I was in (and my estate agent was not providing me with any details). Lisa did not have to talk to me but she listened to what I had to say and successfully co-ordinated the exchange of contracts within 24 hours of me contacting her, navigating the outstanding points on the contract and speaking to all solicitors in the chain (as well as the leaseholder) to get everything ready. In short, Lisa went above and beyond to help me and without her, we would not have exchanged on time - fact! Her professionalism and courtesy is unparalleled, and I am eternally grateful for her answering the phone to me. I know who I will be coming to if I need an estate agent in the future.PositiveResponsiveness, Professionalism
Sarah Β· 11 June 2022
Agent replied Β· 10 June 2024
Many thanks for the fantastic 5* review and your kind words. Kind regards, Lucy, Customer Relations.
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5/5
GoogleSelling a property at any time can be a stressful process, but doing so in the middle of a pandemic makes the process even more challenging. Despite this, Lisa, Munsoor and the Alan de Maid team rose to the challenge. They remained undeterred and determined throughout the entire process. Always reassuring me that they would find the right buyer for my property and remaining supportive and positive from start to finish.
Lisa provided regular updates and honest feedback and advice was always just a phone call away. Iβve used other estate agents before and what sets Lisa and the Alan de Maid team apart from the rest is that they genuinely care. You donβt feel like youβre just another customer or that theyβre solely in it for the commission. They actually want to help you sell your property for the best possible price and find the right buyer.
If youβre looking to sell your property, I would highly recommend Lisa and the Alan de Maid Beckenham team.PositiveResponsiveness, Quality, Professionalism, Value
Leena Β· 11 June 2022
Agent replied Β· 10 June 2024
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
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5/5
GoogleCan't praise and recommend the entire team at ADM Beckenham enough. They fully deserve all the great reviews and much more. Not only are they friendly, honest and great at their jobs, they also truly appreciate that buying / selling property can be extremely stressful and complex, and so go out of their way to help clients. A SPECIAL shout out to Lisa Knight who is simply amazing. I certainly will be using them again, hopefully not anytime soon ;)PositiveResponsiveness, Professionalism
Aditya Β· 11 June 2022
Agent replied Β· 10 June 2024
Thank you for your 5* review and kind recommendation! Best wishes, Scott @ Customer Relations
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5/5
GoogleI want to say a huge thank you to the whole team at Alan De Maid Beckenham, in particular Lisa Knight who went above and beyond in helping me through the process. I had countless difficulties along the way (at absolutely no fault of ADM) but Lisa always went out of her way to keep me updated and to keep things running smoothly, allowing me to exchange and complete according to my timeframe despite the challenges! I was so lucky to have had such a fantastic agent to help me through this process and I cannot thank her and the team enough for their knowledge, responsiveness, professionalism and efficiency throughout. I highly recommend Lisa and the Beckenham team and I would not hesitate to work with them in the future. Thank you again!PositiveResponsiveness, Quality, Professionalism, Value
Holly Β· 11 June 2022
Agent replied Β· 10 June 2024
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
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5/5
GoogleAs first time buyers my partner and I had a fair few anxieties about the ups and downs of purchasing a house. Alan De Maid were outstanding throughout the entire process and we really couldn't have done it without them. When we ran into a string of issues with our solicitors the Alan De Maid Beckenham team, in particular Matt and Lisa, went above and beyond in their efforts to resolve matters. They were professional, courteous and provided an exceptionally personal sercvice throughout the stressful purchase of our wonderful new home. Lisa has been an absolute hero for us when it came to chasing our solicitors and we are so grateful to her and the whole Beckenham team for helping us onto the ladder.
Jeremy Β· 11 June 2022
Agent replied Β· 10 June 2024
Many thanks for your outstanding comments and 5* review. Best wishes, Lucy, Customer Relations.
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5/5
GoogleThis is the 2nd house sale Alan De Maid have handled for us, both times exceptional service. Most recently we completed on a niche property which was fraught from start to finish, Lisa and her team were amazing never losing faith or focus. Communication is absolutely first class and they went above and beyond to help. Thank you. You definitely earned these 5*. All the best, Nikki xx
Nikki Β· 16 July 2023
Agent replied Β· 10 June 2024
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
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5/5
GoogleLisa was sensational. We had a few months of a miserable experience with a supposedly reputable online agent who did nothing to really help. Within 4 days of listing with Lisa, we had sold and she genuinely cared about driving for the best price possible from our buyers.
Communication, attitude and results were brilliant and I couldn't recommend the team in Beckenham enough. First class.
Henry Β· 14 September 2023
Agent replied Β· 10 June 2024
Hi Henry, It's fantastic to see another 5* review and recommendation for our local team. I will make sure your kind comments are known to the team. Many thanks,Β Scott @ Customer Care
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5/5
GoogleWe just wanted to say a big 'Thank You' to Lisa at Alan De Maid Beckenham who has been excellent and truly outstanding with the help she gave us in progressing the recent purchase of our house. She was amazing and we would recommend Lisa to anyone purchasing a house via Alan De Maid. Well Done and thank you also for great communication throughout. Vicki and Mick.
Michael Β· 11 June 2023
Agent replied Β· 10 June 2024
Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
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5/5
GoogleAlan de Maid has been fantastic throughout the whole process of sale all the way up to completion. They had our flat sold within 1 weekend, they've been excellent with communication to us as well as our buyers, negotiated on our behalf, and proactively chased the whole chain when needed, repeatedly. I would 100% recommend them to anyone. Especially Lisa Knight and Georgina Morin have been superb.
Lianne Β· 11 June 2023
Agent replied Β· 10 June 2024
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
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5/5
GoogleWe were nervous to put our beautiful house on the market but the moment we met Lisa and Munsoor we felt at ease. Lisa went above and beyond for us, throughout the whole process. Nothing was too much and Lisa was always at the end of the phone which we very much appreciated. If you're looking to move we would definitely recommend Lisa and team! We cannot thank them enough and will most definitely be in touch with them in the future.PositiveResponsiveness, Quality, Professionalism, Value
Nikki Β· 27 August 2021
Agent replied Β· 10 June 2024
Thank you for the wonderful recommendation and 5* review. Kind regards, Lucy, Customer Relations.
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5/5
GoogleSelling a property at any time can be a stressful process, but doing so in the middle of a pandemic makes the process even more challenging. Despite this, Lisa, Munsoor and the Alan de Maid team rose to the challenge. They remained undeterred and determined throughout the entire process. Always reassuring me that they would find the right buyer for my property and remaining supportive and positive from start to finish.
Lisa provided regular updates and honest feedback and advice was always just a phone call away. Iβve used other estate agents before and what sets Lisa and the Alan de Maid team apart from the rest is that they genuinely care. You donβt feel like youβre just another customer or that theyβre solely in it for the commission. They actually want to help you sell your property for the best possible price and find the right buyer.
If youβre looking to sell your property, I would highly recommend Lisa and the Alan de Maid Beckenham team.PositiveResponsiveness, Quality, Professionalism, Value
Leena Β· 27 August 2021
Agent replied Β· 26 August 2024
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
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4/5
GoogleWe would recommend Alan de Maid with no hesitation. The team, in particular Mak and Lisa, were friendly, professional and responsive. Each stage of the process was well-handled and we were very happy with the sale. The best estate agents we have dealt with over the last 20 years. Their knowledge of the market and advice on how to handle selling during the pandemic was very good and reassuring. They always made sure viewings were conducted safely and courteously. Thanks again for providing an excellent service.PositiveResponsiveness, Quality, Professionalism
S Β· 27 August 2021
Agent replied Β· 10 June 2024
Thank you for the lovely review and recommendation. Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.