5/5
GoogleI have worked for Red Rock now for some years and find , Kate,Emma, Jack and the Team very Professional, Reliable. They are a pleasure to work for. 😊PositiveResponsiveness, Professionalism
Trusted Agent profile · Beaumont
Red Rock Estate Agency Beaumont reviews
★★★★★
860 reviews across 2 platforms
Red Rock House, Oak Business Park, Wix Road, Beaumont, CO16 0AT
Red Rock Estate Agency's office in Beaumont, at Red Rock House, is rated 4.5 out of 5 across 860 reviews on two platforms, including 658 Google reviews rated 4.6.
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Reviews
Every review we hold for the Beaumont office, from every platform, shown as written. First names only.
Google5/5
TrustpilotThe Purchase leger team are very easy…
The Purchase leger team are very easy to get hold of on the phone or by email and are very easy to talk to.Actions are dealt with promptly and professionally.
5/5
GoogleClaire Barclay was friendly and helpful - as soon as she realised the problem sorted out the payment for us - having previously had problems.
5/5
GoogleKim and Kate are true professionals, work order sent over to me with exacting instructions clear and precise, a joy working for them
5/5
GoogleSpoke to a Ms. Stacy Head. Found her to be patient, concise, helpful, kind and best of all she had reviewed the homeowners current circumstances (yes she had actually read the notes!) before contacting me on behalf of the family member whose a/c I am trying to manage.
1/5
GoogleStay away! Haven’t payed me invoices in months, every time I call I end up speaking with different agents, emailing is same story, always different excuses.
Agent replied · 11 June 2024
Hello Mr Rock, I cannot seem to locate you as a contractor, please can you contact me so i can understand the issue. Thank you. adrian.calver@rrpm.co.uk
5/5
GoogleI manage a large number of residential flats in Blocks that are managed by Red Rock Estate & Property Management. Red Rock have always been on hand to deal with queries and promptly act on any maintenance issues raised. My main contacts are Louise Fenlon, Gareth Barnes and Karen Lewis who always provided me with a good service.
5/5
TrustpilotA good company to work for
A good company to work for. The works orders are detailed and communications with the team is always first rate. Invoice payments for works carried out are usually timely.
5/5
GoogleHello, I spoke to Claire Barclay today. Claire was very helpful when talking to her. Very good people skills. Asset to your company. .
5/5
Google(On behalf of Reed Grounds Maintenance) We are a grounds maintenance company and have been providing maintenance at one of RR's properties since 2014. In our experience tenant requests and issues relating to grounds maintenance are passed to us immediately and we in turn aim to action them as soon as possible. We deal with Suth Canbert and Claire Barclay both of whom are on the ball and respond to us quickly.
5/5
GoogleStacy, the Credit Controller, has always been extremely helpful. She answers my calls, or gets back to me very quickly. She give a most professional and efficient service for which I am most grateful, in a world which is now run by robots most of the time.
5/5
GoogleThank you Stacy for your help and prompt reply.
5/5
GoogleAs a new customer my experience with Red Rock to date has been very favourable. So far personnel have shown a level of expertise way above what is expected of this industry. They understand "customer service" which is refreshing. A big thank you in particular to Lauren Williams and colleague Stacy for their patience and understanding.PositiveResponsiveness, Professionalism
5/5
GooglePleased with our new property management firm so far. They've been very helpful with my recent queries, super quick at responding. I need to mention Stacy who's dealt with my matter professionally in no time! Top service, 5 stars from me!
5/5
TrustpilotStacy
I’m very happy with the communication with Stacy , she gets back to me every time I contact her , gold star 🌟
5/5
GoogleJean-Claude We have been dealing with Stacy Head during the past year and during that time she has been very helpful and understanding regarding our service charge payments as we have been struggling due to the financial pressures we are currently facing. Thank you again.
4/5
GoogleMy simple query concerning the inaccessible format of an attachment to a letter from RREPM was resolved very promptly. But this has been a recurring problem. My hope is that my feedback will be accepted and in future attachments will be sent in .pdf format only.
5/5
GoogleHad an issue with a water leak under our driveway - Ellie from Red Rock was very helpful co-ordinating the repair via our building's insurance company. Huge relief to get the issue resolved and really appreciated the help Red Rock provided to get the issue resolved
5/5
GoogleChloe and Stacy helped were brilliant when I rang after realising that Red Rock’s emails hadn’t been getting to me. They were both friendly but professional and adeptly answered all my questions and put me at ease about the mix up. Very good service! Would recommend.
5/5
GoogleHave always had positive experiences when dealing with RedRock. Especially when dealing with Kaine who is extremely helpful and responsive.
5/5
GoogleI have been in contact with Stacey Head from Red Rock and she's been kind, professional and proactive helping me with my issues. Everytime I contact Red Rock they are always here to listen and help, and reply quickly. Thank you
5/5
GoogleChloe & Anette were great, brilliant customer service and assisted us very quickly. Thanks
5/5
GoogleRed Rock Estate& Property Management specially Mr Gareth Barnes has proved to us their professional ability and experience in dealing with their customers and steak Holders who use their services. We as a neighbour needed their assistance in an emergency case to change a broken glass and kindly allowed us to carry out the work safely from their car park. Many thanksPositiveProfessionalism
5/5
GoogleHad occasion to order keys and spoke on the phone to Holly Appleby. A most efficient experience. The order was taken and having paid, received updates of posting and anticipated delivery. Many congratulations on this excellent service/
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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Tell us what you need and we'll put you in touch. Red Rock Estate Agency hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Beaumont.
