Trusted Agent profile · Beaconsfield
★★★★★
1,425 reviews across 1 platform
13 The Highway, Station Road, Beaconsfield, HP9 1QQ
Romans's office in Beaconsfield, at 13 The Highway, is rated 4.1 out of 5 across 1,425 reviews on 1 platform.
Every review we hold for the Beaconsfield office, from every platform, shown as written. First names only.
5/5
TrustpilotBrilliant service from Ceri Evans
Ceri Evans of Romans gave us really great support for our rental over a year. She is always polite, cheerful, and clearly answered our phone questions, emails and solved problems. We are very satisfied with her services. A huge thank you. ⭐️⭐️⭐️⭐️⭐️
5/5
TrustpilotLisa Fazal the Property Manager
Lisa Fazal the Property Manager for the premises I rent, has been outstanding, always very prompt, professional and quick to help deal with any issues.
Dear GrahamCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotRomans Tilehurst cares
Was assisted by Nathan, Mark and Lorraine in securing a rental property. This was after a couple of letdowns from other agencies. They were responsive, caring and acted with integrity! 5 stars to the team.
3/5
TrustpilotFirst property that i have rented through this company
First property that i have rented through Romans, Some staff there are absolutely amazing and a god send until they have your money, and then it can feel like you are jumping through what ever hoops they throw at you. The day before i was due to move in, they didn't even have record of me transferring 2.5K to them. Roll on no more agent's fees because these are beyond excessive!
5/5
TrustpilotThanks
Thanks again for all your help in finding a rental property Nathan and Steve very helpful
Dear Stu Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotI was so pleased with the property manager’s response
I was so pleased with the property manager’s swift response and he really helped solve our issues. Jack thank you so much
Good afternoon,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotRecommended
The sale of the property was handled well. The agents were friendly and helpful and communication was good throughout the process.
Dear PatriciaCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotAston always has quick response on my…
Aston always has quick response on my urgent issue. Very high efficiency to arrange the engineer coming to fix it. Thank you.
Dear Silvia,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotSupreme service
What made my experience awesome, is the fast service and professionalism from Romans Swindon team.
Dear EdgarCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
3/5
Trustpilotnot the best...
Had some quite unpleasant experiences after moving in, but in the end they were resolved, with the help of Anca.
Dear Yoanna,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you.Many thanks, Customer Care Team
5/5
TrustpilotExcellent service
The sale of my property was handled very efficiently and I was kept fully informed of progress every step of the way.
Dear Ian,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotUnproffesional
Unproffesional! Have 2 viewings. One was late and the other one noone even come to show the property!So dissapointed. Never again
5/5
TrustpilotVery responsive and delivered on…
Very responsive and delivered on everything the said they would do . Organised an open day and kept us informed with the timings of the viewings etc. An easy sale for us. 1st viewing and the asking price.
5/5
TrustpilotI regularly interact with Kimberley…
I regularly interact with Kimberley Garcia at Romans and she always provides a great service.
Dear Tim Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotBeyond helpful estate agents
Romans Woodley have been incredibly helpful throughout the whole process of finding our first rental property. Any question we had was answered straight away and they updated us on every step of the journey.
5/5
TrustpilotVery helpful and always trying to…
Very helpful and always trying to assist me with my property. Proactive and problem solving.
Dear Phil Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotBad on both sides
Having purchased a house through Romans, I can confirm it was a horrible experience (they even gave use the wrong house keys on our exchange date) to now renting a property with their ‘fully managed service’ I can confirm they deserve all the criticism that comes with being estate agents.I cannot wait to see a time where estate agents are a thing of the past.
1/5
TrustpilotBad on both sides
Having purchased a house through Romans, I can confirm it was a horrible experience (they even gave use the wrong house keys on our exchange date) to now renting a property with their ‘fully managed service’ I can confirm they deserve all the criticism that comes with being estate agents.I cannot wait to see a time where estate agents are a thing of the past.
1/5
TrustpilotTypical lieing sales men
Typical lieing sales men! Only interested in commission. Not genuine at all. Avoid at all costs!
Dear Sam,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
TrustpilotExcellent customer service from start…
Excellent customer service from start to finish!I have been dealing with Naomi and Katie from the Swindon branch and they have both been extremely helpful throughout. They have made the process simple and smooth, even with my plethora of questions. Would highly recommend.
1/5
TrustpilotHad 2 awful experiences with Romans
Had 2 awful experiences with Romans. The staff lie through their teeth and care about nothing but money, no care at all for the people they rent too.
Dear JasonWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
TrustpilotGreat communication and service from…
Great communication and service from Ayse during a change of tenancy . New tenants found quickly !
Good afternoonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotGood experience with the Lower Earley team
The Lower Earley team have so far been providing a good service, quickly landed us a good deal, and we are impressed with their prompt communications.
Thank you again for taking the time to let us know how we did. We hope you have a great day!
1/5
TrustpilotNo response, just talking to bots
No response. Nit reachable over phone. Just some junk emails and no respect for gdpr
Dear Jazeem Azeez,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Romans's Beaconsfield office has 1,425 reviews across 1 platform: 1,425 on Trustpilot (across the whole business).
Romans Beaconsfield is rated 4.1 out of 5 across all 1,425 reviews.
Romans Beaconsfield, 13 The Highway, Station Road, Beaconsfield, HP9 1QQ.
