Trusted Agent profile · Beaconsfield
★★★★★
1,425 reviews across 1 platform
13 The Highway, Station Road, Beaconsfield, HP9 1QQ
Romans's office in Beaconsfield, at 13 The Highway, is rated 4.1 out of 5 across 1,425 reviews on 1 platform.
Every review we hold for the Beaconsfield office, from every platform, shown as written. First names only.
5/5
TrustpilotRoman’s Farnborough- Brilliant service!
Roman’s Farnborough- Brilliant service! Whole rental process so easy and convenient. Hollie very professional and a pleasure to deal with.
Dear Justine,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotAston did our property visit the other…
Aston did our property visit the other day. Very polite and professional, visit didn't disturb our family time.
Dear Daniela,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotViewing with Ema
I really enjoyed the viewing provided by Ema!! She gave us lots of useful information and was very quick to respond!!
Dear Begonia,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotThe staff was never responsive
The staff was never responsive, absolutely passive and totally opportunistic. First to take money, last to fix the issue. Absolute scam!Terrible service!
Dear Sir/MadamWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expec tation in this instance.Kind regards, Customer Care Team
5/5
TrustpilotFantastic service..
The staff at the Romans, Caversham branch go that extra mile to ensure a positive outcome for all transactions.Very professional, caring and supportive.Always use this company for a service that will not be surpassed.
5/5
TrustpilotThanks for "Kimberley Garcia Jones"…
Thanks for "Kimberley Garcia Jones" for all help and support that provided me
Good afternoonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotHave received clear and helpful advice…
Have received clear and helpful advice and been kept in the loop throughout the process to date.
Dear Giles,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team
1/5
TrustpilotTerrible and untrustworthy estate agent
Terrible and untrustworthy estate agents, after leaving they then make up lies to try and steel your deposit money, Should be reported to trading standards!!
Dear ElizabethWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
TrustpilotReally Happy with Kimberley Garcia (…
Really Happy with Kimberley Garcia ( Property manager)..Always very helpful & reliable.. Looking after our property & tenants very well...Landlord :)
Dear Maisa,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotEveryone was professional and friendly
Everyone was professional and friendly. They have years of experience and are well thought of. I would really recommend highly.
Dear Polly,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotHave never seen rudeness like it!
Have rented from Romans in Winchester for 5 years, worst company I have ever letted from. Useless, rude, and unhelpful. Steer clear if possible.
Dear RyanWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
TrustpilotRomans team been an excellent support
Romans team been an excellent support, when searching for Rental flat. Mr.shangharsha and Team been a great supportive and guided in each of the stage until I finally settled.I recommend Romans to the rental flat aspirants.Thank you.
1/5
TrustpilotProspective tenants - run!
They will collect their extortionate fees and then reject any responsibility whatsoever to manage the property, despite declaring themselves "agents" of the landlord and on paper assuming all responsibility. However, they are masters of cheap talk, time-wasting, delays and avoidance techniques. In essence, if you have any genuine problems, you're on your own. How they operate is morally quite wrong. Prospective tenants - run!
1/5
TrustpilotWorst lettings company out there
Worst lettings company out there. Downright liars. Making up stuff and threaten you (landlord) if you are trying to terminate their lettings contract. They terrorise landlords who choose to appoint their own subcontractors and make life difficult for those subcontractors trying to put them off so they can take the business. Wholly unprofessional outfit operating on the very edge of the law.
5/5
TrustpilotHad fantastic and professional services…
Had fantastic and professional services from Nathan Poulter and I would definitely recommend them.
Thank you again for taking the time to let us know how we did. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
5/5
TrustpilotRomans Tilehurst have been excellent
Romans Tilehurst have been excellent. Excellent communication, helpful, friendly and professional. Highly recommended.
Dear EllenCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotGreat service, no complaints.
Ema and Molly and the rest of the team were very helpful throughout the renting process. Great service all around. Highly recommended.
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
TrustpilotFast & professional (Lower Earley Romans)
Recently moved on a very short deadline, Romans facilitated a very quick turnaround on viewings, tenancy documents and referencing. Very friendly agents.
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
TrustpilotGreat service from Eleanor regarding my…
Great service from Eleanor regarding my inquiry, phone call within the hour helping with a solution.Rare in todays world where speaking to a human is virtually impossible.
5/5
TrustpilotNathan has gone above and beyond to…
Nathan has gone above and beyond to help me find my new home
Dear Sam, We are very happy we could provide you with a positive customer experience.Kind regardsCustomer Care Team
1/5
TrustpilotYou are guaranteed to get ripped off…
You are guaranteed to get ripped off with end of tenancy deductionsThey will charge fees at the end for cleaning even if you have had it cleaned yourself.They will tell you the property was professionally cleaned at the start. Do not accept this check go round yourself record evey mark/scratch/dirt/dust. Photograph it. Report it. Ask them to rectify it straight away.Totally unprofessional companyAvoid
5/5
TrustpilotEma provided a great service
Ema provided a great service. She was quick, efficient and supportive. I would definatley use Romans again. Thankyou for your help
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
TrustpilotProfessional and personal
Very professional approach from Mark and Nathan . Completed proper DD on prospective tenants which is reassuring and said No if any issue’s discovered ( unlike other agents who just want their commission!). Kept me informed
5/5
TrustpilotProfessional and friendly service.
All the staff involved we're very committed and professional and I would definitely use Romans again.
Dear Barry,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Romans's Beaconsfield office has 1,425 reviews across 1 platform: 1,425 on Trustpilot (across the whole business).
Romans Beaconsfield is rated 4.1 out of 5 across all 1,425 reviews.
Romans Beaconsfield, 13 The Highway, Station Road, Beaconsfield, HP9 1QQ.
