Trusted Agent profile · Beaconsfield
★★★★★
1,430 reviews across 1 platform
13 The Highway, Station Road, Beaconsfield, HP9 1QQ
Romans's office in Beaconsfield, at 13 The Highway, is rated 4.1 out of 5 across 1,430 reviews on 1 platform.
Tell us what you need and we'll put you in touch. Romans Beaconsfield hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Beaconsfield.
Every review we hold for the Beaconsfield office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent service
Excellent service - listening, responsive and helpful throughout. Once an offer was accepted, and especially in the delicate closing stages before exchange of contracts, Alison who managed contacts between the various parties was brilliant.
Dear NatCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Alison a 5 star rating! Many thanksCustomer Care Team
1/5
TrustpilotShocking service- tenants beware!
Romans are one of the worst letting agents out there from a tenant perspective. They’re so unhelpful, never answer the phone until you end up complaining, and will ever so quickly take your money, but provide the worst service ever. My landlord has also personally told me how awful they are to use for landlords! The minute I can exit from my tenancy and find another property, the better!
Dear Olivia,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
TrustpilotKimberley Garcia-Jones was first class.
I dealt with Kimberley Garcia-Jones. She was absolutely superb on every occasion I dealt with her during my tenancy. Highly recommend.
Dear Russ,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
4/5
TrustpilotThe team at Lower Earley Reading have…
The team at Lower Earley Reading have been very helpful. My English is not good. They were very understanding. I would recommend this agency.
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
TrustpilotThe staff at Romans Winchester go the…
The staff at Romans Winchester go the extra mile, they are professional, friendly and knowledgeable. Matthew and Oliver have been great to work with, especially Matthew, who always has an upbeat attitude.
5/5
TrustpilotFirst time letting through Romans
This is my first time of renting a property from Romans and have been dealing with Katie and Naomi.Katie and Naomi have been really helpful through the journey of renting my new property as they make sure I get an on time response to any of my queries, I would recommend them any day any time.
Dear Abdul OlajideCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotUnfortunately I have bad experiences…
Unfortunately I have bad experiences with Romans.
Dear Donna We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards Customer Care Team
5/5
TrustpilotDelighted. Great service.
We were delighted with the service we received at all stages of the purchasing process from the team at Romans. We had just had a house purchase with a different estate agent fall through and felt very disheartened by the whole process. The way we were treated by Romans was a breath of fresh air and we felt in control and well informed at all times.
Thank you again for taking the time to let us know how we did. We hope you have a great day!
1/5
TrustpilotWorst renting experience
I was renting with them 1 year. After finishing the contract, did the regular check out report and here started to get extra charges ( professional cleaning, even though in the check in report was stated that was not done one), I will say what was their comments, dust floor in one room, one radiator dusted, and in one room blinders were dusted, they charged me for this £60. Another thing that I want to mention is that the place I rented was very old maisonette, with lots scratches on the doors, bathroom, some built in wardrobes were not even closing properly, which again I had to mention this in the check in report, that said will be noted. And surprise at the end, was not taken all into consideration, I was charged for holes that existed on the doors, or because I have been connected to internet with Virgin Media and they put their small block inside.And the last thing when I have received the rest of the deposit ( after more than 3 weeks),another surprise, was not the amount agreed. Again I had to chase and find out that their system charged me for an extra week of rent, even though I had the proof that I signed and gave them keys an earlier date.So my advice for those people who are planning to rent with Romans, try to avoid as much as possible them, and if this is the last thing you have as an option, for your check in report, make sure you put every single nail on it otherwise you will be charged for them.Worst renting experience ever.
5/5
TrustpilotExpert service
From the time we first viewed our rental property until we moved in, we were kept informed of progress. Ayse and Yavis at the Caversham branch worked tirelessly to a tight deadline to get us in on time. Megan, our property manager has already been in touch to offer help. Our thanks to them all for their professional services.
Dear Gillian Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotThank You Kerry
Kerry at Romans has made our experience a very good one & she made our day when she called me to say that we had got the property that we really wanted! she has always only been a phone call away, very helpful & it was lovely to meet her In person.I would deferently reccomend Romans to my family & friends.
Dear TaraCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotVery bad experience ....
I rented a flat in Swindon at 15 Periwinkle Court ,flat 15 from the Romans in June 2022 to the end of May 2023.I would like to point out that renting out the property was not a problem at all and everything went quite smoothly.The first problem started in November when after long term rains, the floor in one bedroom started to smell rotten and one walls was covered with mold.After calling the Romans ,manager Jade visited us and admitted there is a problem with the mold and assured us that everything will be sorted out by a specialist.A week later a man from a construction/insulation company sent by the Romans after checking the room suggested to my wife that it would be better for us to start looking at another propertybecause it would be dangerous especially for kids to inhale it.Since then we stopped using the bedroom.From November to the end of May nothing was repaired and additionally in January water started leaking into the ceiling..despite many emails and phone calls to Romans instead of helping with all issues we received rent increase by £100!!!!When our children started coughing every night and myself we decided to leave the property and the end of our contract.In May before we left:Smell of damp and mold everywhere.Rotten blinds and suitcases, leaking ceiling,our clothes in wardrobes covered in mold.Everything done in one year of our tenancy.Before we sent back the keys to the property we spent 8hours in the empty flat for all the cleaning.Now,the Romans demand from me £404 for the after tenancy cost which for me is a joke!The cost is for painting all the walls (all covered in mold ,new blinds covered in mold and rotten,and cleaning the whole carpet stink in damp and covered in mold.so,no thanks,I won't pay a penny even though I offered £150 and it was rejected. Instead I prefer to present my case in court for destroying my belongings and poisoning my family.I hope that for the new tenants somebody has properly done all the issues above as in the UK overpaint mold is illegal.
4/5
TrustpilotRomans helped to rent our first house
Romans helped to rent our first house. Most of the process is through system which is simple and easy for you to access anytime. My key contact is Jonathan Randall who provided a professional and quick response.
Dear MillieCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Jonathan a 5 star rating! Many thanksCustomer Care Team
5/5
TrustpilotI got all the help I needed and timely…
I got all the help I needed and timely feedback. David was wery friendly and extremely helpful
Dear Memory,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotGood experience, kudos Nathan
Nathan was fantastic. Helpful, responsive, clear and organised. Overall a good experience with Romans.
Dear SamCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotWe've been very pleased with Romans
We've been very pleased with Romans, especially Aston. She puts you at ease and is very professional.
Dear Jo,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotVery good service
Romans in Market Place, Reading made the selling of our home very straightforward indeed. All the staff we have dealt with have been friendly, professional and efficient. Their recommended solicitors have been very good. Would certainly recommend them
5/5
TrustpilotWhat an absolute amazing bunch of
What an absolute amazing bunch of people that work there and a special thank you to Sam Morton who has definitely gone the extra mile to help make the moving process as smooth as possible. I would definitely recommend them.
5/5
TrustpilotI am a Landlord and have been using…
I am a Landlord and have been using Romans for a few years now. I'm very happy with their services, my property is always well occupied and they are there to help with any maintenance issues. Anais Payne and Megan Setchell who look after my property always do a great job, they are very professional and pleasant to deal with.
Dear TomCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotAmazing service
Amy and the team have been amazing in finding tenants for my property. Extremely happy with their service, would definitely use again
Dear Katie,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotPathetic excuse for an estate agent!
Pathetic excuse for an estate agent!! ****AVOID AT ALL COSTS****So untrustworthy, when renting with this company they have tried to steel money from me and my family, making up lies and not telling the truth about already existing damage inside the property, we think that they are working alongside their own inventory clarks and may have a deal in place to rip people offWe will be going to the media about this!!!!
Dear Sir/MadamWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
1/5
TrustpilotAvoid this company in renting from…
Avoid this company in renting from them.Nearly 4 weeks since moving outnof one of the managed properties & still no deposit back.No deductions have been agreed & all I get from Romans is stalling tactics in not repaying This might sound a small problem to some, but in my mind it's totally unacceptable. However I am about to seek legal advice on this matter.
Dear Graham,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you.Many thanks, Customer Care Team
5/5
TrustpilotHelpful and professional
Katie was really helpful from start to finish. Would recommend them
Good afternoonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotAyse was extremely helpful and…
Ayse was extremely helpful and efficient in handling our move. Very professional. I wish her all the best.
Dear Smriti,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
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Tell us what you need and we'll put you in touch. Romans Beaconsfield hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Beaconsfield.
