Romans Beaconsfield reviews

★★★★★ 1/5

Trustpilot

Never purchase a property through Romans!!

My sister and I were purchasing an investment buy to let through this company and had nothing but a bad experience over the 4 months that the transaction dragged on.Phone calls and emails not returned and mishandling of an issue with knotweed!Consequently we pulled out of the transaction!Would recommend that you DON'T deal with this companyAs an extra postscript to this, you don't see to learn anything as 70% of the reviews on here are bad!!!

Stephen · 29 April 2021

★★★★★ 5/5

Trustpilot

Great Experience

1. Friendly and professional staff members2. Always ready for the service3. Always reviewing the progress4. Always request feedback and improve if needed5. Mr Smith has been excellent and takes good care of his people.Thank you for your continuous support and excellent service.

Pushpal · 5 July 2023

★★★★★ 5/5

Trustpilot

Would like to thank Amanda in the…

Would like to thank Amanda in the renting team, she has been really helpful during our renting process. She made sure we knew what we needed to do, and helped me through my doubts. Very friendly and kind!

Lucia · 17 October 2023

★★★★★ 5/5

Trustpilot

Romans are so helpful

Romans letting agency have been really great and understanding and kept me updated everyday on the progress of our application- Jenna showed us around and she was very friendly and helpful. Amanda has also been so prompt with replies. Highly recommend

Rubiya · 9 July 2024

★★★★★ 1/5

Trustpilot

Discrimination and violation of privacy

This Company, like a few others unfortunately, uses a discriminatory questionnaire upon registration and asks for private information which is not needed to view a property.Upon sending an enquiry, you receive an automated email where they ask you to share your private address, your job title, how much you earn and other pieces of information which are not required by Law to view a property.In the UK, businesses are required to comply with anti-discrimination laws and data protection regulations. Discriminating against a client based on their refusal to disclose personal information that is not necessary for providing the service could be considered unlawful.If a business insists on collecting personal information that is not necessary for providing the service and discriminates against a client for refusing to provide such information, it may be in violation of data protection laws. The Information Commissioner's Office (ICO) in the UK is responsible for enforcing data protection regulations and may investigate complaints related to such practices.Forcing a client to disclose personal information, such as a private address, when it is not required for the legitimate purpose of providing goods or services, may be considered a violation of data protection laws. Specifically, this could be seen as a breach of the principle of data minimization, which is a fundamental aspect of data protection regulations, including the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.Such practices could potentially lead to fines and other enforcement actions by the Information Commissioner's Office (ICO). The GDPR allows for significant fines, with the maximum penalty being €20 million or 4% of the global annual turnover, whichever is higher.My sincere advice is to stop asking potential customers for private details like private address or confidential financial information, and only collect those if and when the initial conversation leads to a successful purchase or tenancy agreement.Until then, I hope that people won't be using your service.

Let · 24 February 2024

★★★★★ 5/5

Trustpilot

Romans Lettings

Romans Lettings, Kerry and Alexandra have been so helpful and gone the extra mile, the communication and helpful knowledge about the local area including schools has been priceless and so informative we couldn’t ask for any more. I would certainly recommend Romans Wokingham branch.

David · 13 May 2024

★★★★★ 1/5

Trustpilot

Extremely disappointed in the lack of communication.

We have sadly only had negative experiences with Romans so far after our landlord changed over companies to manage the property we have been happily renting for the last 4 years.At the start of the transition period, we were introduced to Ben Chapman as our new property manager. Ben had followed up to say that he would not be taking on our property after all but a colleague of his would be in touch soon. We understood the need to manage workloads so were happy to be introduced to our new property manager as our contact point moving forward. Sadly, no-one reached out to us, and us calling Romans never managed to get us through to a person, and we didn't receive call backs after leaving voicemails, so struggled to get in touch with anyone to even know where to send rent payments to. Worried we were going to be paying rent late due to the miscommunications I had to send multiple messages/voicemails until we finally had a call back from someone who again was not our property manager but could send us the payment information, the working day before the rent payment was due. We were able to set up our payments and ensure rent was paid without further issue.We have since had issues with our property where a bedroom window blew in from a stress fracture, knocking glass into our room and compromising the double glazing, and our electric shower cutting out due to what we believe is a fault in the wiring. Again, we tried reaching out to Ben to learn who our property manager is, and still do not have a contact of who is as our emails have been ignored except for automated responses to say our message has been received.The issues portal is a very easy to use feature and I made sure to log our issues with as much detail as I could the moment they occurred, however it is a week in and we have not heard any updates.I am hoping that they can turn around this terrible experience so far with improving their communication and levels of human interaction. Even small things like acknowledging and email has been received or having a call back to say that they are working on our issues with the landlord would be useful and help us feel valued. We are currently both literally and figuratively left in the cold.

Annabel · 23 February 2024

★★★★★ 5/5

Trustpilot

Romans High Wycombe are highly recommended!

Having never sold a property before,we were understandably anxious and wanted to make sure we made the right choice with our chosen agent.From the first meeting with Stephanie, Catherine and the rest of the team,our minds were put at ease; they were warm,friendly and knowledgeable.Throughout the selling process,they have kept regular contact, providing updates and offering reassurance when needed.We cannot recommend the team at Romans High Wycombe highly enough!

Gregg · 24 May 2022

★★★★★ 5/5

Trustpilot

Robert and Jon have been true professional

Robert has been professional, highly engaging, understanding and efficient whilst remaining respectful and communicating well.It has been great working with Richard and I would recommend him and the team to anyone based on my own experience.

Neena · 22 November 2023

★★★★★ 2/5

Trustpilot

Great initially, but the continued support doesn't seem to be there

You can see from the other comments that it's all sunshine and roses when it comes to finding a place and getting the contract sorted (if you ignore the no deposit option that you're practically forced into). But once you're in, it's very hard to get hold of anyonePotentially will be left 5 weeks with major repair work needed from day 1. Never had these problems when letting directly from a landlord.

Chris · 7 December 2021

★★★★★ 5/5

Trustpilot

Fantastic Property Manager

We are lucky to have a great property manager as tenants. Kim Stockley (Senior Property Manager) is so helpful and supportive when we have needed to contact her or report any issues. I find her responsive via email, but she has also always been happy to have a phone call when needed. I greatly appreciate when Kim has taken some extra time to explain things to me thoroughly and/or offer reassurance when I've needed it. We have had a few property managers over the years, and she stands out for her efficiency, and her caring and friendly manner.

Nicki · 15 February 2024

★★★★★ 5/5

Trustpilot

Thank you Ema Antalova been professional and very helpfull.

Thank you Ema for excelent customer service , you been very helpful, great experience and promptness. Roman Lettings great estate company. Thank you again.

Mr · 26 November 2021

★★★★★ 1/5

Trustpilot

Apalling company

Apalling company. My son rented a single room flat with them. The room was filthy when he moved in and had no form of heating for 8 months, the shower was broken and the appliances were broken or faulty. The electrics were in a terrible condition and hadn't been checked or certified. When he left they kept a large amount of money from his deposit for no reason. They are criminals who should be avoided at all costs.

Paul · 14 August 2020

★★★★★ 3/5

Trustpilot

Not the best agent we have used

They were good until the house sold and then didn't seem to care. They also lost my house key! Took over a week and lots of chasing to get the lock changed. The sales team were fab but once my house sold and it was passed on to a new team whilt the purchase completed and surveys were run etc, contact ceased and for this reason I wouldn't use them again. I wanted updates and feedback and this was not available.

Sarah · 13 February 2024

★★★★★ 1/5

Trustpilot

Avoid this company unless you want EQ training

First of all, if you want to rent through them, you have to pay a monthly fee(no deposit option). Otherwise, your offer won't be considered.Secondary, the property manager is rude and irresponsible. "Do you know why you needed to pay up front last year?" I can't believe it is said by a property manager. Moreover, when I asking for renewing tenancy, my email got no response for 2 weeks. Finally, the discussion about the tenancy renewal started after another few weeks. We discussed in a email thread and I got no response again. A week later, she started a new email thread to question me if I still want to renew the tenancy because she didn't get update from me. But the fact was I do reply her last question in the previous email thread. The most terrible thing is even I resend the previous email thread to her, she still not try to read the emails. I have to repeat my answer to her again.

David · 13 February 2024

★★★★★ 5/5

Trustpilot

Excellent

Excellent. So pleased we chose Romans. Emily, Catherine and team were extremely professional, helpful and proactive. Can highly recommend them.

Lucy · 17 June 2022

★★★★★ 5/5

Trustpilot

Bath office

Amy in Bath is an absolute delight to deal with. I will certainly be looking her up again next time I need to move

Fiona · 15 November 2021

★★★★★ 5/5

Trustpilot

Excellent Customer Service

I started renting my property over a year ago with Romans in Caversham.I am very pleased with there service.Anais is an amazing agent and Super Professional.She is very helpful and was able to provide an answer to all my questions.Thank you

Thamesidehotel · 4 July 2023

★★★★★ 1/5

Trustpilot

Don’t put buyers first

As a first time buyer & as romain’s is the biggest estate agents in Yatley, I had high hopes of finding a property through them. However unfortunately this wasn’t my experience. They were hard to get hold of, didn’t return emails or calls, was impossible to schedule viewings with & just didn’t put the buyer first. This sent me to another local estate agent who I found a house with & brought in the local area.

Steven · 28 January 2021

★★★★★ 1/5

Trustpilot

AVOID THIS COMPANY - BLIND LEADING THE BLIND

Romans is like the blind leading the blind. It is impossible to get hold of anyone you want. When you try to get hold of them, the person on the other side of the phone will say, “I will get them to call you back”. When you hear this, you may as well put your phone away, because you aren’t getting a call back.Romans will only contact you when they want to, if it does not benefit them, they do not care.We have had roughly 4 new property managers in 6 months of staying there. All do not know what is required to manage a property. Unless the role ‘property manager’ stands for something different at Romans…Our current property manager is Alisha, but we may as well not have one as we haven’t heard from her in months and the only way we found out about our change in property managers was when we tried to contact the previous one.I could go on all day about the negative experiences we’ve had with Romans but I don’t want to waste my time. They’ve made the last 6 months under tenancy agreement with them miserable.AVOID this company at all costs.

Annon · 7 February 2024

★★★★★ 5/5

Trustpilot

We had a very positive experience with…

We had a very positive experience with Romans Estate and Lettings Agency. Ayse Yerlikaya was extremely helpful and efficient.

Lesley · 20 July 2022

★★★★★ 1/5

Trustpilot

I have one star as I cannot not give…

I have one star as I cannot not give one to write a review. It is very bad agency, untrustworthy and no one from the property management answers the phone to help when you have bad time. They are unprofessional and they share your status with anyone with out your permission. I have a very bad experience and I don’t want any one else to experience what I went through.

Zakaria · 25 February 2022

★★★★★ 1/5

Trustpilot

AVOID AVOID SCAMMERS, DONT CARE FOR YOUR HEALTH

Absolutely avoid this place, after renting with them for nine months and having a huge issue with black mould and broken windows damp and leaking, they refused to fix this and came up with all sorts of excuses, the property manager would lie and do stuff without our consent, we pushed and pushed to get this sorted after finally getting them to admit mould was a building issue they said we could leave early due to it not going to be sorted in time of our tenancy this was agreed by the landlord. and now we have since then finally found a place they went back on what they said and we lost that flat not to mention without our consent they ended our tenancy early and past the date we would have needed to move into the new place.ROMANS IS A SCAM. the property managers take little interest in peoples health and do not look after tenants. We now have been put in a difficult position where we don't have a home because of them. it is disgusting. the company should be shut down.

Unknown · 6 February 2024

★★★★★ 5/5

Trustpilot

Denise Hurn

No issues, professional attitude, resolving problems quickly. Great customer service. Thank you Denise.

Marcin · 24 February 2023