Trusted Agent profile · Beaconsfield
★★★★★
1,432 reviews across 1 platform
13 The Highway, Station Road, Beaconsfield, HP9 1QQ
Romans's office in Beaconsfield, at 13 The Highway, is rated 4.1 out of 5 across 1,432 reviews on 1 platform.
Tell us what you need and we'll put you in touch. Romans Beaconsfield hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Beaconsfield.
Every review we hold for the Beaconsfield office, from every platform, shown as written. First names only.
5/5
TrustpilotKimberley Jons is amazing person.She…
Kimberley Jons is amazing person.She look after are property and what ever is need to be done is always done...Thank you
HiCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotShocking practices
Shocking practices. Offer a property for rent at one price however ask what your ‘best offer is’ - This is wrong and appalling behaviour. If you advertise at one price it should be offered to EVERYONE at that price. Not letting people out ‘rent’ each other. Very bad service. Complaint logged with Ombudsman/ CAB and trading standards for this to be looked at.
Dear Rossifan,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
1/5
TrustpilotPoor quality accommodation.
My son rented a house with fellow students. There were problems with damp in many rooms. The owner was known by a member of staff and disappointingly was never taken to task over the issue. Very unhelpful attitude from the agency.
1/5
TrustpilotSHARKS…. please be aware
I have been in the property industry as both an investor/developer and a landlord for 30 years. I have used Romans for both and my professional feedback is as follows;When selling with Romans, I was not a client but a pound of flesh, my property was very poorly marketed with a lot of key information missing. Within a couple of weeks the agents focused on getting me to reduce my price, without putting the same effort into finding the right buyer, I would have been able to sell the property. In respect of letting, they say things verbally and renege on promises and assurances that they have made. One word sums them up.... 'Sharks' I wouldn't touch them with a barge pole. Their contracts are designed to lock you in, so please read them carefully.
Dear Mr/Ms Kanda, we appreciate your honest feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are concerned by your feedback and would really like to discuss this in more depth with you to find out exactly why you feel unhappy with the service you have been given. If you are willing, please contact 01344 753104, or email customerrelations@lrg.co.ukKind regards, Mandy Klopper, Customer Relations Team
1/5
TrustpilotUnfortunately I had no option to give…
Unfortunately I had no option to give one star it should have been zero. Terrible company, unprofessional, unethical and greedy. My daughter has had recent dealings with the Wokingham branch regarding letting a property they were advertising, safe to say she will not even consider letting through Romans after this experience. After my daughter expressed an interest in this particular property Romans said she would need to pay more than the advertised rent to secure the property. My daughter refused to pay anymore than the advertised rent and Romans backed down. Romans stated they could have the property on the zero deposit scheme, they then called and said that this was no longer possible and demanded that 5 weeks deposit and one months rent needed to be paid within 20 minutes in order for them to secure the property. Disgusting company wouldn’t use them under any circumstances.
Dear Ms Fagg, we appreciate your honest feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are concerned by your feedback and would really like to discuss this in more depth with you to find out exactly why you feel unhappy with the service you have been given. If you are willing, please contact 01344 753104, or email customerrelations@lrg.co.ukKind regards, Mandy Klopper, Customer Relations Team
5/5
TrustpilotIsabella York
Isabella York is my property manager. She excels in responsiveness, politeness and professionality. I am very grateful for her continuous support!
Dear Chiara,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotExcellent service
Excellent service. All very thorough and timely. Would highly recommend. Particular thanks to Charlie Gammon. Really switched on and always happy to help.
Dear Nikki,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team
5/5
TrustpilotI was very impressed with the excellent…
I was very impressed with the excellent service Romans letting agent in Bath and in special Amy has given me. Amy is very organised, helpful, quick and friendly.I couldn’t have asked for more. The whole process has been a wonderful experience.Highly recommended !
1/5
TrustpilotWe started the process with Romans…
We started the process with Romans Broker service in March 2020 and after 6 months they still failed to get the mortgage approved due to the incompetent broker placed in charge. Incorrect forms submitted on numerous occasions and a lack of professionalism on liaising with the bank. We had to chase the bank for information and spend hours on the phone. The broker ignored our emails and finally in August when she submitted again the wrong form the property was lost. Avoid Romans Brokers at all cost.
Dear Mr Thomas, we appreciate your honest feedback and thank you for taking the time to let us know about your experience with us. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are concerned by your feedback and would really like to discuss this in more depth with you to find out exactly why you feel unhappy with the service you have been given. If you are willing, please contact us via email customerrelations@lrg.co.uk as we would be more than happy to discuss this with you.Mandy Klopper, Customer Relations Team
5/5
TrustpilotHouse valuation visit
Carl was Straight talking & giving balanced advice on Valuation & current market conditions. Friendly professional, punctual visit!
Good afternoonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotYou achieved the best possible price…
You achieved the best possible price for us. Mike, the sales manager was confident that the property would achieve the valuation that he made. In fact it exceeded the asking price by several thousand pounds. Mike always had a very positive and professional attitude and the whole team were always willing to help when I telephoned, emailed or popped into the Reading Branch. Thank you again for an excellent service.
Dear Debbie,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, ustomer Care Team
5/5
TrustpilotVery good service
Very good service. Andrei was very helpful throughout the process of finding and moving into the new renting property.
Dear VinothCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotTerrible estate agency. Thief's (£395 for a 1 bedroom cleaning !!)
Terrible estate agency. Please avoid this agency at any cost. They don't care about any tenant , their only concern is about the landlords that pay them commissions. Specially Mrs KIM SHANKS , responsible for a ''follow up service '' , she didn't care if I stay 3 winter weeks without water , but forced me to accept a 1 bedroom cleaning service for £395 !!!! And even thereat me !!! She keeps keys of the apartment they lent and without permission , they walk in and photograph your personal belongings . AVOID THIS AGENCY..........any is better than this one
We strive to ensure that all our clients have a great experience with us and its discouraging that yours hasn't been a more positive one. If you are willing to do so then please reach out to us at customerrelations@lrg.co.uk.Many thanks,Customer Services Team
1/5
TrustpilotAvoid as a landlord
Some good people at branches but really lacks when it comes to property management.Management staff lack common decency of returning calls, reading emails, professional courtsy and worst of all common sense. They fail to understand relatively simple regulations that they should be champions at. Every few montsh there is some or the other catastrophe caused by their negligence - be it the lack of sense in following protocol or compliance team being plain stubborn even when presented with black and white evidence of their mistakes. Have suffered with them for a few years but wouldn't recommend at all.
5/5
TrustpilotThank you
Can’t thank Charlie Gammon and Mia Chapman from the Farnborough office for their help and communication throughout the process of selling my property.
Dear Tracy,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team
5/5
TrustpilotI recently rent a 3 bedroom apartment…
I recently rent a 3 bedroom apartment with Romans, Darshil Sheth made the process easy smooth one. I want to say thank to Darshil Sheth for his support and the Aldershot team.
4/5
TrustpilotGreat experience
Great experience! They have been really hands on and approachable especially Nathan. Well done!
Dear Ven, We are very happy we could provide you with a positive customer experience.Kind regardsCustomer Care Team
5/5
TrustpilotExcellent letting management
Excellent letting management. Kim Stockley, Senior Property Manager is superb. Always courteous and very thorough. Nothing is too much trouble. Works orders and quotes done promptly and without fuss.Excellent service and would definitely recommend.
1/5
TrustpilotWorst estate agent ever to have walked the earth
If I could I would give 0 stars. This is an absolutely terrible estate agent. They are rude, incompetent and constantly threaten you with the legal action even when they have no grounds. On reading the tenancy contract from Romans, there were several unreasonable clauses including stating 'it is the tenants responsibility to ensure no mold is in the property and the tenant must open all windows at least 10 minutes each week to ensure no mold is present' which I asked to be removed or amended to a more reasonable clause. This caused many issues with Romans who claim they cannot change the tenancy agreement as it is a standard agreement that comes from head office. After a lot of back and forth the clauses were amended and the contract signed. On moving in, there were several repairs to be completed as items were not working. This was raised via the repair portal but no response was received for 3 weeks even after constant chasing. It took nearly 5 weeks to get the repairs done. Romans were not interested in completing them and really did not care for the inconvenience caused as they had a years agreement.Just as I thought things were settling down Romans requested an inspection and sent over a form with new conditions (that were not in the original tenancy agreement). I refused to sign this but did allow the inspection. I also pointed out to Romans they could not add further terms to a contact after signing but they state they are legally entitled to do this. Romans sent over a school leaver who had no idea what to do or look for at an inspection, instead he was told to take pictures and load the pictures onto a website which I refused to allow as there were no details of who had access to the website. Romans then contacted me again asking for another inspection the following week, the excuse being I did not allow for pictures to be taken and this was in breach of the tenancy and they would raise a section 21 because of this. I refused to allow another inspection so soon. They continued to pester and threaten me on a daily basis and I had to point them to the clause in the tenancy agreement that states inspections would only happen once every 3 months. Eventually, the landlord got involved and did arrange an inspection after 3 months where she would attend. Unfortunately, no sooner had the landlord completed the inspection on the agreed date, the following day I received another email from Romans asking for another inspection in 2 weeks time. I again refused but they continued to pester me for another inspection and threatening me with a Section 21 because I refused.By this point the tenancy was due to expire (yes I had to deal with constant asking for inspections and threats for not agreeing pretty much the entire tenancy), and at month ten I got a notice from Romans giving me notice of not renewing the AST but the tenancy would continue on a rolling basis - which was fine. As we got to month 12 I got a notice of termination via section 21 notice. I now have a few weeks to go before leaving (and hopefully never having to deal with Romans again) and Romans have sent a list of cleaning requirements including professional cleaning (which they did not do on moving in to the property) effectively requesting for the property to be left in a better condition than what the property started at the beginning of the tenancy which I am sure is against the law.Renting via Romans is the worst renting experience I have ever had and I have been renting for over 20 years with various estate agents and landlords directly. I am now counting down the days until I no longer have to deal with Romans ever again. Avoid Romans like the plague...they will make your life a misery for as long as they are managing the property.P.S. the reasons there are so many good reviews of Romans is the sales person that sells/rents the property to you gets a commission if they get a review on google or trust pilot hence they are named in each review.
5/5
TrustpilotHad the pleasure of dealing with Ben
Had the pleasure of dealing with Ben, Jacob and Ciaran.They were all very helpful and professional throughout the purchase, would definitely recommend these guys if looking to buy / sell a property.
Dear TimCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Jacob, Ciaran and Ben a 5 star rating! Many thanksCustomer Care Team
1/5
TrustpilotI am very disappointed with this…
I am very disappointed with this company Romans, it has been without hot water for two months, they cannot fix the problem. And we also have two children as you understand it's very difficult to pay myself £1,500 on time and they don't come to fix the water. Does anyone know who to contact or seek my rights in court, we are very disappointed and depressed and feel terrible, this is not normal. I never want to use their services again, they are terrible. Please if anyone can help in any way.
5/5
TrustpilotI have been with ROMANS for few years…
I have been with ROMANS for few years and know Isabella as my property manager. She is professional, does her work to great standard. If there are any errors or mismatches she always gets the feedback onboard and make it work the next time. I would wish her all the very best and to continue to make sure she offered the best to all the customers. Thank you
Dear Anuja,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotFantastic Property Manager Lisa Fazal
I have been dealing with Romans Estate Agents for quite a few years now and overall I have had a very good experience. My Property Manager Lisa Fazal from the Farnborough branch is very good at her job. She is always on top of everything the minute it happens which I like. She makes me feel that I don't have to worry about my property at all. She is fantastic and I have not yet come across a Property Manager so good at her job after so many years of being a landlord. As I am a multi landlord I will now be looking at putting more properties on with Romans.
5/5
TrustpilotBrilliant service from Katie Page from…
Brilliant service from Katie Page from Swindon branch, she did everything she could to help me on my renting process ,Katie was very professional and helpful and all got sorted very quickly.Thank you Katie for all the help much Appreciated.
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Tell us what you need and we'll put you in touch. Romans Beaconsfield hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Beaconsfield.
