Romans Beaconsfield reviews

★★★★★ 5/5

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We had a property visit on saturday by…

We had a property visit on saturday by Aston Busby just want to say how lovely polite and respectful Aston was when doing our inspection.

Mrs · 9 August 2022

★★★★★ 1/5

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Avoid at all costs. WORST estate agent ever, they break rental laws.

Romans were the worst estate agents I have ever used in my life. PLEASE AVOID AT ALL COSTS. Look at their stars and please trust the people that have already used them. For me - we had to wait 8 months for a fence to be fixed, we got approval to have a puppy and then 12 months later, we had an angry landlord banging on our door asking why we had an unapproved dog in our home. Luckily we had evidence that Romans gave us approval but Romans did not. Despite multiple emails going backwards and forwards, they failed to record it. And just before I moved out, a random man helped himself into my house having been given a key from Romans to check out the house. We were still in the house and the tenancy was still in our name for another few days. If living a happy peaceful life is your aim - DO NOT USE ROMANS TILEHURST.

Cassie · 17 July 2021

★★★★★ 1/5

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AVOID them completely

AVOID them completely, the staff are so rude and don’t listen to a word you say. Been without a washing machine for days (have a baby too) they have emailed days after reporting the issue for them to tell me I need to call beko myself to sort this out. Surely they could of said that days ago when I reported it but no waited 3 days to email me…. Joke! Stay clear

Gemma · 28 July 2022

★★★★★ 1/5

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These guys are liars, misleading & deceitful.

I viewed a property 6 weeks before I moved in. It seemed adequate apart from needing a coat of paint which Romans agreed.Romans insisted I take out contents insurance and they were very adamant and persistent I had it in place which made me suspicious. It has never been forced on me like this with all the other agents I've used, but it all came clear when I moved in to the flat.Move in day I was hit by a nasty smell as I entered the flat. A cat had urinated on the carpet the week before and then I saw water marks down the walls which was not present 6 weeks ago & the flat hadn't been painted as Romans agreed.An independent inventory clerk pointed out a damaged heater which needed replacing, a broken window and a few minor things which were all reported to Romans on the previous tenant’s checkout by the same independent inventory clerk , but Romans did nothing, nor did they report it to the landlord. Romans confirmed closing the windows the week before my move, but they claim the person who closed the window did not notice the very obvious issues especially being right above both windows. I reported all the problems to my local Winchester Branch and the rest of the lettings department via e-mail after I moved in because I wanted this sorted urgently before it rains but my e-mail was completely ignored.Roman’s head office got in contact a week later and the landlord came to the flat to investigate. After showing him the issues he seemed angry Romans hadn’t reported these to him but he was aware of the leak.When it rained for the first time I had water coming down the walls and dripping from the ceiling in both the living room & bedroom onto my stuff which I moved. I continued to chase Romans for weeks with very little result or concern.Three months later a roofer attempted to fix the roof for the first time which failed. The roofer returned one last time in my 6 months only to cut a big hole out the ceiling and nailed a board to the ceiling. It took 4 months to replace a broken heater and then the landlord refused to fix a window which would not fully close which was now affecting the heating. I suggested using a different roofing company for leaks but Romans confirmed the landlord insisted he wanted to continue with the same unreliable roofer and Romans never thought to point out his landlord duties & legal obligation to fix the roof promptly.A rent reduction was agreed yet still no urgency for the repairs. I continued to chase but Romans either fobbed me off or passed the blame onto the landlord. Once the landlord refused to fix the window, I reported both to Winchester City Council who issued a repair order. The landlord then refused any further rent reductions and Romans told the Council the repairs were completed which was not true. The leaks continued & the window was never fixed. I filed two complaints through Roman’s complaints department which was not fully reviewed or taken seriously. I found another flat through a different agent and gave notice to leave at the clause break. I soon discovered I failed the referencing checks because Romans gave the wrong information to the referencing company which I believe was deliberate and done in a malicious way to delay the process. I asked one of the property managers to confirm the correct info with the referencing company which she did.I moved out two weeks before the tenancy ended and on the final day when I handed the keys back, I noticed the roof was still leaking which confirmed the roof was never repaired. The week after I moved out I just happened to be walking past the flat and I noticed they were fixing the roof and doing the work they said that had been done. I filed a detailed complaint to the Property Ombudsman who supported my complaint. The investigation revealed Romans system notes which reflects they knew of the leaks & did not indicate to the contractor the urgency of the works required. The flat was in an unacceptable condition.Romans had ample time to rectify their mistakes and poor management skill but they wouldn't accept responsibility as the letting agent. Under no circumstances would I use them again!!!

J · 9 July 2021

★★★★★ 1/5

Trustpilot

The romans group are just despicable!!

The romans group are just despicable!!, they are liars and cheaters just trying to con you so that they can keep your deposit money.. My partner and I had the place professionally cleaned before moving out, and now they are trying to charge us extortionate rates despite the fact that the house is thoroughly been cleaned... From what I have been reading from many others with the same experiences they keep on doing this and must now be immediately stopped.. They cannot go on trying to con and steal money from people

Lauren · 1 July 2021

★★★★★ 1/5

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Untrustworthy - avoid!

Untrustworthy, do not use!We were told on viewing a house that the vendor was ready to move as he had just lost a sale and needed to get an offer quickly.2 months down the line and not only is he not ready but hasn't even found a house!We have spent the last 2 weeks chasing Romans trying to get our mortgage valuation booked in and only today managed to squeeze out the information that it's not happening.We now have to retract our offer and find somewhere else when we were expecting to move in a few weeks.Extremely frustrating and disappointing, both the vendor and Romans are completely dishonest.

Morag · 28 June 2021

★★★★★ 5/5

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Saffron was extremely helpful during…

Saffron was extremely helpful during the viewing of the property. We highly recommend Romans and her for anyone looking to rent a home.

Bincy · 7 October 2022

★★★★★ 2/5

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Overvalued house to get business

Overvalued our house by 35000 then when they won the business we had for reduce it all within a week. I guess doing that is the only way to win business due to the fees being so much higher than everywhere else. When had any queries got re-directed to a call centre as apposed to the branch and was treated like their work was done. Can get a lot better rates elsewhere don’t bother if selling!

Zoe · 21 February 2022

★★★★★ 5/5

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Such a helpful team! (Purchasing)

Everyone I've spoken to at Romans has been so helpful and patient. Catherine is an absolute star - answering all of my daft questions and reassuring me when I was waiting to hear about exchange dates.

Jenny · 13 March 2024

★★★★★ 5/5

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I want to thank the whole Romans team especially Isabella York…

I want to thank the whole Romans team for there help and understanding. Isabella York was fantastic and went above and beyond to help.

NIKETHA · 13 August 2022

★★★★★ 1/5

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Hopeless,do not use them nor to buy or…

Hopeless,do not use them nor to buy or to sell.Unfortunately they don’t know what they are doing, the one guy in the office is professional at flicking any enquiry away, their website is useless and a waste of time. I tried to register to bid on an auction with them but I couldn’t, they are only interested in your credit card details even before you can get to the legal pack!I called their office a few times they are not interested. If I was a landlord I wouldn’t use them for selling as they can’t achieve bidders.Even if you read all their replies to the bad 70% reviews, it’s funny it is always the same repeat reply.Romans team can’t be arsed.

Chad · 18 May 2021

★★★★★ 5/5

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Highly professional and focused service!

We are very pleased with the service that we had from Carl and all the team at Romans and would highly recommend them. All viewings were focused on selling our property- no time wasters! Our sale was as stress-free as it could be and handled very efficiently by all the team. A very professional service over and above what you may expect. Well done Team Romans!

Holmeskarenhotmail.co.uk · 15 March 2023

★★★★★ 1/5

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Just don't bother with Romans at all!

Just don't bother with Romans at all - waste of time, energy and effort. If you have any problems or need repairs/maintenance works done, they make out that they really care and want things to be fixed quickly, but actually they couldn't care less. Our maintenance issues were still not sorted by the end of our 2-year tenancy, and the landlord and Romans refused to deduct any money from the end-of-tenancy costs. I just wish I knew that they were this bad from the get-go, because then I would have gone straight to another estate agent.

Anonymous · 6 May 2021

★★★★★ 5/5

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Kimberley Garcia has been excellent in…

Kimberley Garcia has been excellent in responding quickly and resolving any issues regarding repairs/maintenance and renewal of tenancy.Thanks

S.watkinsbtinternet.com · 10 March 2023

★★★★★ 5/5

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New journey

What made my experience great was that Saffron was there for us all throughout, she was just awesome pilot....

Taniqua · 2 February 2023

★★★★★ 1/5

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Please DO NOT USE Romans estate agents…

Please DO NOT USE Romans estate agents and especially the Uxbridge branch !!They are good to rent you a place but are a nightmare when you leave!! They will hold your deposit even if everything has been agreed with no issue with your landlord and they will completely ignore you! More than 1 month and no answer to calls, no answer to emails! They are stealing you money. I am still waiting for my deposit back and so is my landlord ! Absolutely shocking !

Pauline · 21 April 2021

★★★★★ 5/5

Trustpilot

First class service

Would just like to say how pleased I was with the excellent service provided from the Romans team of Dan, Holly and Sasha. My property got sold in record time and everything went smoothly from start to finish. Special mention also to the team at Melia Mumford, who played their part brilliantly too! Would definitely recommend both companies highly and will use in the future when required.

RICHARD · 1 February 2023

★★★★★ 5/5

Trustpilot

Lovely and professional

We’ve been visiting multiple properties trying to find the perfect home to rent and Hollie showed us around. She’s been friendly and professional, looking after us excellent. I would definitely recommend their services, they are absolutely lovely with their customers. Finding a quick spot for viewing which works, finding out about all the small details if we had questions… only positive things to say about them.

Szende · 3 March 2023

★★★★★ 5/5

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Kimberley Garcia Jones was so…

Kimberley Garcia Jones was so supportive and attentive for my requests since I moved to my recent home, she is really showed a customer focus mindset. Thank you!

Moad · 4 January 2022

★★★★★ 1/5

Trustpilot

Misrepresented, Inconsistency, and Agents Disinterest

We were deeply disappointed and misrepresented by our Maidenhead Romans team, wasting the good part of a year. We struggled getting feedback via Romans from the myriads of browsers that were let through; different Romans agent representatives making a mess of communication each time, and all of who had no idea or in interest in the product they were selling (our house). We were convinced to accept a very low offer on our place by one representative, despite being sure it was too low, only to discover our identical neighbour’s house selling for tens of thousands more under a different agent. The Romans experience really hit home when the buyer of our neighbour’s house knocked on our door to say they had wanted ours first but Romans never managed to organise a viewing for them. Needless to say, we whipped it off the market with Romans, put it on with our neighbour’s agent and sold within two weeks during a lockdown for tens of thousands more. The experience speaks for itself.

Reeny · 5 April 2021

★★★★★ 1/5

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Not interested in your needs

Not interested in your needs. I felt pressured to accept a lower price than they themselves recommended. The 'move manager' spent months trying to stop me remarketing the house. They want their commission, not interested in sellers' circumstances or needs.

Mr · 30 September 2024

★★★★★ 5/5

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Pooja is an excellent Property Manager…

Pooja is an excellent Property Manager & takes time to understand the requirements delivers & follows up with emails to ensure there is nothing missed.

Lucy · 25 May 2022

★★★★★ 5/5

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Barnaby Coles support

I have been helped massively by Barnaby Coles. He has helped me with the moving out process of one property and has been there for me as a young 21 year old trying to find the right place to rent. He was always on hand to help me with any questions and was always just a phone call away. The best agent I have ever worked with and I will probably always try to use him.

Alfie · 25 November 2021

★★★★★ 1/5

Trustpilot

Not of the right quality to be a buyer.

Not of the right quality to be a buyer.I am searching for a property for my son, I found a small 1 bed house in Farnborough, called the estate agent and was informed that I had to go through their mortgage advisor or I would not get a viewing, this was to ensure that the right quality of people, rather than someone like myself.I have been called many things in my time but to be treated like this is a bit unfair, unprofessional.I can now see why Romans has the reviews it has.

Mr · 15 February 2021