Trusted Agent profile · Beaconsfield
★★★★★
1,432 reviews across 1 platform
13 The Highway, Station Road, Beaconsfield, HP9 1QQ
Romans's office in Beaconsfield, at 13 The Highway, is rated 4.1 out of 5 across 1,432 reviews on 1 platform.
Tell us what you need and we'll put you in touch. Romans Beaconsfield hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Beaconsfield.
Every review we hold for the Beaconsfield office, from every platform, shown as written. First names only.
5/5
TrustpilotJust spoke to Richard re an enquiry to…
Just spoke to Richard re an enquiry to let a property within the next 2 months. The property I called regarding is not available but Richard was friendly, understanding and very helpful with registration. Hopefully a suitable property will become available soon. Thank you Richard.
1/5
TrustpilotRomans do not care if I live of die
If you're looking for an esatate agent that make you feel completely less than human, then this is the best place for you. From not having the house cleaned before I moved in (during covid), to sending a contractor to fix our boiler that ended up making it worse. Leaving us with no hot running water and no heating in -1 weather for 4 days. I offered options to find a contractor to fix the boiler and they reiembure me, they said no, I asked if they can get me a hotel as the house uninhabitable, they said no. I have Anemia and my body can't deal with cold weathers. Romans do not care if I die over this weekend. So again if you want an estate agent that do not care about your life, please use Romans. I would like to add, I've never been late with rent nor have I ever missed a payment.
Dear Ms Idowu, we appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance and believe this matter is now resolved.Kind regards, Customer Relations Team
1/5
TrustpilotIn the pandemic Romans Wokingham have…
In the pandemic Romans Wokingham have been harassing us to do an inspection. Even explaining several times that my husband is a high risk person and was recently in hospital, that them coming in my house was a high risk but they have not stopped calling and emailing me saying they need to do and inspection on the property ASAP or I can’t extend my lease an extra month as we are in the process of moving. This is ridiculous because they have never had a problem from us being in the property for 3 years, rent paid months in advance but now they are treating us like we have missed rent payments and the property was in a bad condition before. Knowing that over the Christmas period they had so many people come in to view the property and we let them in, explaining my husband was a high risk but they don’t care at all. I will be reporting this to the council and taking it much higher! Awful people !!!
Dear Ms Bennett, we appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Relations Team
1/5
TrustpilotHorrendous, steer clear
I needed to move out of my family home while it was being sold (by Romans) and ended up renting a flat (also through Romans).Absolutely horrendous experience from both a sales and lettings perspective. My advice would be DO NOT USE ROMANS unless you enjoy being treated poorly, they only care about how much money they can make.Lettings:My tenancy was due to expire during the COVID-19 pandemic (in May 2020). In late March I requested an extension to the tenancy as I have disabilities and it would be impossible to get anyone to help me move during the pandemic. It took weeks to get any response and was a very stressful experience.When I finally did leave in August my friend and I cleaned the flat thoroughly yet i was still charged above market rate for a full professional clean. Romans left me two days before the deadline to dispute the amount through TDS who then took months to reach a decision - hence I waited over 6 months to get my deposit back!! SalesIn addition to the fact I was renting a flat through Romans, I was also selling my family home, worth over £500,000, through them. Despite this I still needed to have guarantors for my rent - bureaucracy at its worst.Worse still Ian, who was selling the property for us, did not communicate any information about the progress of the sale - viewing, offers, etc - to me, only to my ex husband, hence putting me at immediate disadvantage. I went into the office several times to ask him to do this.Overall advice - steer clear.
Dear Ms Lowe, we appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Relations Team
5/5
TrustpilotI had the pleasure of dealing with…
I had the pleasure of dealing with Anais from Romans and I would like to say a big thank you to her. She is fantastic person. She is really quick in communication, responsible, polite and friendly. She always strives to help me as much as possible, explain me all about the proccess and she is really patient with all my questions. I highly recommend cooperation with Anais and Romans.
Good afternoon,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotRomans letting down landlord and tenants combined
We use Romans as letting agent for the house my wife owns. The tenant left in May owing nearly 3 months rent and left a lot of rubbish -not happy about that but Covid has caused problems for a lot of us- Anyway, Romans have an insurance scheme ‘sold’ to us that the tenants pay instead of a deposit. In over 8 months, Romans haven’t paid this. They haven’t paid the additional 2 weeks money they promise. The odd email they’ve sent on from the client implies bees willing to pay towards cost if he sees sight of cleaning invoices,etc. But if Romans treat him as they do us, he won’t have had clear details. He won’t feel valued. We don’t know when Romans will pay, and they are just not bothered to reply. Even a polite commitment on what they are expecting would help. ‘We’re waiting the tenant’ is unbelievable at 8 months unless their bothered the client has paid the rent but that would mean Romans don’t have control of their own accounts? Anyone else with the same problem? -Starting to think only the TPOS arbitration will sort it, but can’t confirm their membership no. Romans head letting agent should be ashamed of himself. I’m happy to update this revue if Romans sort it out...
Dear Mr Stanley, we appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Relations Team
5/5
TrustpilotKerry and the team at Romans
Kerry and the team at Romans Wokingham have been incredibly helpful in helping us find and secure a property. Would definitely recommend!
Dear Natalie,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotMy experience with Romans Burnham was fantastic
My experience with Romans Burnham was fantastic. Very professionals, everything clear and exact. Thank to David for his efficiency !
Dear GeorgetaCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotAmazing Customer Service
I dealt with the team in Bath and have nothing but praise for them, they were extremely efficient and friendly, especially Amy and I really couldn't fault them.
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
TrustpilotExcellent service
Very happy with my experience. Kimberley Garcia Jones is friendly, efficient, professional and helpful as always. She is happy to help with any issues or questions!
Dear Kinga,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
2/5
Trustpilot11 months since the sale agreed yet…
11 months since the sale agreed yet they are not able to give us an exchange date. Numerous calls and emails exchanged but all we hear from them is that the deal is on but the question is when? They hurry in to putting the sold sign where as the property is not sold yet? My new sofa(meant for the new house)has been occupying my bedroom for months as they told us exchange will happen in August. Complete harassment and disappointment. Hope they resolve this matter soon.
Dear Sir/Madam, we appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are concerned by your feedback and would really like to discuss this in more depth with you to find out exactly why you feel unhappy with the service you have been given. If you are willing, email customerrelations@lrg.co.ukKind regards, Customer Relations Team
2/5
TrustpilotPoor communication and lackadaisical
Poor communication and rather lackadaisical in completing tasks. I have called Romans directly countless times and never once have I got straight through to the person I'm after. Usually you're promised a call back that never comes. Until you've requested it a few times over. Staff come off a little rude and standoffish at nearly all times. Kind of a school teacher feel. When criticising the company, I was asked not to, to save peoples feelings. But can honestly say that there was nothing personal or insulting at all, never mind aimed at an individual. I merely expressed my dissatisfaction for Romans processes and contradictions. I just find dealing with them a chore and their attitudes towards myself makes me less willing to cooperate with their requests.
1/5
TrustpilotMisleading of the property and not fully managed when it states it is!! Romans Farnborough
1st complaint is the virtual tour, misleading!! Did not show the cracks in the walls, damages at the property or the work that needed doing, if we saw this we would have never made an offer and moved in. 2nd complaint is the property management at Romans Farnborough. We moved into the property in May 2020 and honestly ever since that day there have been issues. First it was internet issues, cracks in the bathroom window and the hob was not working ( this was resolved 2 months after reporting). Then boiler issues, dampness and mold and leaks in the ceiling which damaged our property, none of these were addressed until we threatened legal action, even then all the issues are still not resolved.Took 4 months to fix boiler ( they repaired it a day before we left, we had no heating or hot water). Leaks from the bedroom ceiling ( damaged our personal property) , someone came to take photos of damages after over a month of chasing and complaining, this is all that was done.Mold and dampness started in the hallway and has now spread to the bedrooms, bathroom and hallway and they have the audacity to blame us for this ( after being told the landlord was aware of mold before and still done nothing)We paid a full deposit and 6 months upfront to live here and the whole 6 months has been nothing but problems! This property is supposed to be fully managed but nothing gets done unless you threaten legal action. We are going to a small claims court due to the misleading of the state of the property and all experienced whilst living here which has affected our health. (we have evidence to prove everything mentioned in this post).We have images of the state of the property before we moved in and images/ videos of how we left the property, the landlord is now trying to blame us for mold growing, cracks in the walls and damages which were present when we moved in which is stated on check in inventory report!!) We seeked advice and we were told to vacate early if possible, everyone I spoke to deemed the property not livable. We were tenants of 17A cove road Farnborough. Whether the landlord couldn't be bothered or whether the issues were ignored, no one should have to live in those conditions!! it simply felt that as soon as we paid no one cares, we had to fight and chase constantly for problems to be delt with and now we are in a fight to get our deposit back because we are being blamed for damages not caused by us. I would avoid using them!!!!
Dear Ms Louis, we appreciate your feedback and thank you for taking the time to let us know about your experience with the Farnborough office. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are concer ned by your feedback and would really like to discuss this in more depth with you to find out exactly why you feel unhappy with the service you have been given. If you are willing, email customerrelations@lrg.co.ukKind regards, Customer Relations Team
5/5
TrustpilotExcellent service from beginning to end…
Excellent service from beginning to end from Ben. Thanks for keeping me up to date and informed every step of the way. Ben went above and beyond in preparation for my new tenants to move in. I would highly recommend
5/5
TrustpilotWe cannot praise Romans enough
We cannot praise Romans enough. The team in High Wycombe worked extremely hard during the Lockdown period to ensure that the viewings we had on our property and the subsequent purchase went well. In the Liaison Manager, Lyndsey, they have a star. Without her acting as go-between and advisor we could have easily gone mad. From sale to completion she, and the others, were amazing which is more than can be said for the agent that our buyer’s buyer used. We are so glad that we chose Romans and not Wye.
Hi Steve Thank you for the great review of our Romans High Wycombe team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future.Kind regardsCustomer Relations Team
5/5
TrustpilotBrilliant service from Christine…
Brilliant service from Christine Lancaster from Swindon branch,she did everything she could for me sorting the problem that I had with the rent,Christine was very professional and helpful and all got sorted very quickly.Thank you Christine for all the help much Appreciated.
1/5
TrustpilotUnreliable. Never again.
I viewed an apartment with Romans Reading. Liked it, wanted to make an offer, the agent never return my calls I had to go to their office to find out what's going on.Eventually I got the information I needed and I made the offer. Landlord required to interview all potential tenants, it was unusual but I went anyway. They said there were other offers landlord needed to interview more people but they will get back to me asap. It was a Friday, I assumed I will hear something by Monday or Tuesday latest. No news till Thursday, I checked Rightmove and found the flat was gone.Roman could've had the decency to call or email just to inform me about the flat. Glad I found somewhere with a much better estate agent in the end.Romans - Never again!
Dear Ms Seal, we appreciate your honest feedback and thank you for taking the time to let us know about your experience with the Reading office. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are conc erned by your feedback and would really like to discuss this in more depth with you to find out exactly why you feel unhappy with the service you have been given. If you are willing, email customerrelations@lrg.co.ukKind regards, Customer Relations Team
5/5
TrustpilotI want to express my sincere appreciation
I want to express my sincere appreciation for the exceptional customer service I received at Romans Winchester. Ash went above and beyond to assist me, displaying professionalism and attentiveness throughout. His willingness to help made my experience truly outstanding. Thank you for the excellent service!
5/5
TrustpilotChristine Lancaster
Christine Lancaster is my property manager in Romans Swindon branch. She has always been diligent, professional and very efficient in all our dealings. I trust her knowledge and advice. She is also very personable.
5/5
TrustpilotSpecial thanks to Taylor
Taylor was so helpful with letting my property, made the process super easy and stress free.
Dear Lucy Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotExcellent mangement!
Thank you Kimberley, i really appreciate her mangement. I really appreciate her professional and well organised work. You are the best in management.
Dear Ishu,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotVery prompt and helpful
Very prompt and helpful . Property manager Isabella York is excellent ,prompt and top of any issues reported an ideal example
Dear Rakesh,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotGreat service
Great service, very helpfulEveryone at Romans Woodley was very professional and helped to make my house hunt successful!Thank you Andreea!
Dear PedroCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotKimberley Jons is amazing person.She…
Kimberley Jons is amazing person.She look after are property and what ever is need to be done is always done...Thank you
HiCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
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Tell us what you need and we'll put you in touch. Romans Beaconsfield hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Beaconsfield.
