Richie Neil Bathgate reviews

★★★★★ 5/5

Google

Karen was great. Very nice and helpful and got everything sorted quickly and efficiently for us

Cameron · 26 July 2023

★★★★★ 5/5

Google

Very good experience with this letting agency, Karen was really friendly and helpful, and answered to my emails very quickly.

Aminata · 5 March 2023

★★★★★ 5/5

Google

This rating is for Scott, the inspector who visited our property recently. Inspections are never looked forward to by us, but Scott always puts my mind at ease. He is kind and considerate and very respectful.

Morticia · 8 December 2024

★★★★★ 5/5

Google

Very thankful to Kai and Arlene for helping me move up to the area from York. I was met with professionalism, kindness and helpful information from the get go which was carried on throughout the letting process. :)

Hannah · 8 November 2024

★★★★★ 1/5

Google

Where to begin... overall the service is beyond a joke to me. I was in desperate need for a place to rent and was ready to make offers without viewing. I’ve emailed NUMEROUS times and still no reply after days and days. I’ve called NUMEROUS times until I got someone, the rent associate won’t even bother to help me out, I told her my situation and I’m ready to enquire. All she recommended was to make an enquiry through the website. All for what? So I won’t get a reply in time? Total silence and bad communication. The sales person would not even bother in engaging conversation about the properties I was interested. Untrusted and unprofessional. That’s all I can say. There are many other estate agents out there who are way more professional and willingly to help you out. Don’t bother using Martin N Co - they will waste your time.NegativeResponsiveness, Quality, Professionalism, Value

Jay · 9 December 2020

★★★★★ 5/5

Google

Very happy with the efforts carried out by the agency and especially Maria

Maria · 3 June 2023

★★★★★ 1/5

Google

I rented a flat that I viewed while the previous tenants were still there. When I took possession it was filthy and took three days to clean. When I left I spent two days cleaning it but they charged me £150 for dirty carpets. I sent them photos I had taken on the day I moved in showing the same stains and worse but they never replied. They reply to negative posts here and say that they don't know who you are or to get in touch. They know what they are really doing and I would strongly advise you to rent a flat from a company that is truthful and competent.

David · 22 September 2020

★★★★★ 1/5

Google

Ex Staff Member. What I have to say about the Stirling Branch. Landlords: Charges your account one price for repairs, but pays contractors substantially less, taking a cut for them self. Always looking to squeeze every penny. Tenants: Withheld "holding fees" if referencing failed, would withdraw any excess money a tenant had paid if unchallenged for themselves. Raised rents to bully tenants on. Potential Staff Members: Would not pay a legal salary, bonuses not paid or withdrawn with no notice. It is an all new team for a very good reason. In response to the reply: "Dear Gavin, This team are professional and honest. Our landlord TOB are applied to the letter, and I believe you have not worked here for some time, so a little unfair to comment." Dear Imtiaz, Landlord terms of business state 10%. I have seen invoices where 50+% were applied like Gas Safety Certificates, PAT certificates and other items. I worked for 2 years and had left 6 months prior to that review going up. No comment on the other items raised. Comments seem both accurate and fair, and I have no doubt many other ex members of staff would fully agree with it. It is an honest review and you are fully aware of that.

Gavin · 24 June 2020

★★★★★ 1/5

Google

This last May, I phoned to enquire if they had any viewings I could attend. I was asked for my name and when I gave it the employee I spoke to said in a very snarky tone “who spell’s their name like that?” I responded in a very polite tone that it is because my full name is hard to spell for people in the UK, then I gave her my last name which I spelled out to her because again, my name is foreign. I tried my best to be friendly to her and make small talk, as I know what its like to work in the service industry and how awful it can be. So I make a point to be kind to those who work in jobs that deal with other people. She then asked me where I was getting my money from, I told her and she continued by asking how much my boyfriend (who I was looking for a flat with) makes in a year. I didn’t know and told her so, she said in a very condescending tone, “oh well then we can’t help you.” No suggestion of maybe asking him and phoning back. It seemed as though I was too ‘foreign’ to rely on being able to make payments and that she didn’t want my money. This experience the was appalling. I considered just writing a negative review but decided to actually go to their office in Stirling. I spoke to who I assume was a manager and told her about my experience and how I felt that the woman I spoke to on the phone must just have been having a bad day, maybe she needed a break or some time off. The manager told me I would receive a written apology to my email address and also news on any new lettings available. To this day I still haven’t heard from them. While I didn’t need an apology, it would have made me feel as though the company actually cared about customer service. Now I feel as though being rude wasn’t just a mistake made by one employee who was having a bad day, this is something that the company condones. Yeah and my foreign money is going to someone else now.

Lissie · 24 June 2020

★★★★★ 1/5

Google

I rented a flat that I viewed while the previous tenants were still there. When I took possession it was filthy and took three days to clean. When I left I spent two days cleaning it but they charged me £150 for dirty carpets. I sent them photos I had taken on the day I moved in showing the same stains and worse but they never replied. They reply to negative posts here and say that they don't know who you are or to get in touch. They know what they are really doing and I would strongly advise you to rent a flat from a company that is truthful and competent.

Jacob · 9 June 2020

★★★★★ 2/5

Google

Have to say I'm not a fan of this firm. We rented a flat for 7 years through them, never missed s payment and left the place in a far better state than we found it (left some lovely furniture as well for the Landlord) They still managed to hold back some deposit for 'nothing' reasons. Wish I had pointed out the amount of times they entered the flat without prior agreement at that point as that caused far more upset and cost than the fact that there was a 4mm mark on a wall.... Beware this company for security deposit returns

Grant · 29 July 2019

★★★★★ 5/5

Google

Arlene is brilliant and very helpful.

Evie · 5 August 2023

★★★★★ 5/5

Google

I love my experience with Karen. She really is a nice person and very helpful. She kept me updated all the time and I think that is a great thing. Also I like the fact that anytime you call the agency for sales they are always available and have nice and friendly staff

Abigail · 19 August 2023

★★★★★ 5/5

Google

Recently called up this estate agents to enquire about a property. A woman named Kara answered the phone with a very friendly tone. She was very helpful in answer my questions and was very polite on the phone. Great service!!!

Michael · 22 May 2024

★★★★★ 5/5

Google

Can 💯 recommend this company . They go above and beyond to make your house hunting less stressful . With there help I've finally found my forever home . They keep you so informed in every aspect that I wasn't sure about . Thank you to a lovely team …

Margaret · 15 April 2025

★★★★★ 4/5

Google

Pauline is amazing, we have dealt with her for years. She always goes above and beyond when we have dealings with her. Can't recommend Pauline highly enough.

Annette · 4 October 2019

★★★★★ 5/5

Google

I went in last week to inquire about a house and Mohammed had help me a lot by guiding me through the choices they had. It was great thank you

Aqib · 23 September 2024

★★★★★ 5/5

Google

10/10 service especially from Mohammed who made sure it was a seamless and hassle-free experience. His professionalism makes him highly recommendable as a top-notch letting agent.

Ahmed · 23 September 2024

★★★★★ 1/5

Google

Scamming tenants when they leave is not a good business model. Stirling is a small place and people talk.

Maryann · 18 September 2020

★★★★★ 5/5

Google

10/10 services especially from Mohamed who was very friendly and genuine and informative. My experience was exceptional as an international student.

Muse · 23 September 2024

★★★★★ 5/5

Google

A pleasure dealing with these guys. Mohammed knew his stuff and was always available when I contacted him. Much appreciated.

Perilous · 23 September 2024

★★★★★ 5/5

Google

Great company and always provides such a professional service. My particular dealing were with Sarah, she is so helpful and accommodating. Highly recommend!

Alison · 22 May 2024

★★★★★ 5/5

Google

Impressed with complete digital Onboarding experience of new tenant.

Selvaraj · 18 December 2024

★★★★★ 5/5

Google

Excellent all around both for landlords and tenants. Equally good feedback from tenants and as a landlord I am extremely happy with their Tenant Find service. There is always somebody to address any issues one may have. Well done whole team. Thank you

John · 29 July 2019