Every review we hold for the Bathgate office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleMost of the reviews here coming from the landlords and staff of the company. They give five stars to themselves! They will do everything to keep with your deposit, so you have to take many pictures before move-in. If you leave or forget to pick something up at the apartment during the check-out, they will evaluate if it is of interest to them. If yes, they do not charge a fee and will keep with them, if not, they will charge a fee to throw away. You have to make all communication by e-mail to register everything. You can't trust them. It is like a partnership between landlords and rent-agency to extract money from the tenants. They don't fix all the problems regarding insulation, so I had to buy an expensive heater to survive in the winter. They will charge a fee to clean the apartment even if you did that.
Fábio · 3 November 2018
★★★★★ 5/5
GoogleA kind and helpful staff group who made the experience less stressful and more human. We talked with Karen who was excellent.
Amy · 15 July 2023
Agent replied · 29 July 2023
Best wishes and thank you for taking the time to leave a great review!
★★★★★ 1/5
GoogleMy review is purely based on the Stirling branch. From my first correspondence with this team they were extremely unprofessional. What basically happened is one member of their team name beginning with 'R' female lied about information she should have given me before taking a deposit from me. Then stated the deposit is non refundable and ' you can't get your money back'. After confronting her about withholding information she admitted this at first but later denied - it was a real fight to get my money back. She was incredibly rude and repeatedly lying even stating she had a conversation with my partner about these things?! Unaware I was on the phone for this viewing. Also after the viewing I called this estate agent to recap and no details where given to me. When asking members of the team for their managers email I was given the wrong one three times.
Eventually getting through to Alan bate had a conversation with him said he would arrange for my deposit to be paid back but made no apologies in behalf of his staffs incompetence and clear dishonesty. After a week the deposit still had not been paid back when calling him again he denied ever speaking to me.. The email correspondence and phonecall he flatly denied this ever place.
I'd advise you to be wary it's always worrying when a manager lies like that. If you are going to use this company I'd encourage you to have everything in writing before paying anything, also do not allow them to call you but tell them all correspondence must be in email as there's alot of dishonesty and unprofessional staff at this office.
Moira · 25 May 2018
★★★★★ 5/5
GoogleHad a great experience with martin and co , and are Arlene always helped straight away with any issues that came up. Highly recommend.
Denver · 25 April 2023
Agent replied · 24 June 2023
Thank you Denver for taking the time to leave a 5* review and praising one of team. Best wishes
★★★★★ 5/5
GoogleExtremely helpful in finding a suitable flat for me and my friend. Offering different options of flats throughout process.
Very friendly and genuine. Would highly recommend!
Hannah · 10 February 2023
Agent replied
Thank you Hannah for taking the time to leave a lovely review,, wishing you all the very best.
★★★★★ 5/5
GoogleArlene McKenna is fantastic to deal with, couldn't wish for more!
Sherlene · 20 February 2024
Agent replied · 24 June 2023
Thanks Sherlene for praising one of the Team and our Contractor, and your 5* review. Greatly appreciated. All the very best!
★★★★★ 5/5
GoogleGreat service and easy to deal with
Angus · 22 April 2024
Agent replied · 21 June 2024
Thank you Angus
Best wishes
★★★★★ 5/5
GoogleKaren has given a first-class service, leading us through the process of a first-time tenancy. Warm, friendly and efficient, can highly recommend.
Alison · 26 March 2023
Agent replied · 24 June 2023
Thank you Alison for taking the time to leave a kind review. Best wishes!
★★★★★ 5/5
GoogleI found Karen extremely helpful in searching for a property to rent she would phone to follow up and give feedback every time
thank you
Michele · 12 December 2022
Agent replied
Hi Michele
Thanks for the fantastic review, Karen was delighted to have recived you positive feedback.
Best Regards
Imtiaz Ahmed, Director
★★★★★ 5/5
GoogleMet with Imtiaz whom was very generous with his knowledge and really passionate of what he does. I look forward to working with you further on my journey
Justin · 15 June 2022
Agent replied
Thank you so much Justin for the excellent review, i am very grateful for your nice comments.
★★★★★ 5/5
GoogleVery good and professional experience, respond to emails and calls wickly and very easy / honest to deal with. I would recommend completely.
James · 12 December 2022
Agent replied
Thank you James
★★★★★ 5/5
GoogleKaren found us a flat almost immediately despite how little accommodation there was available. They were communicative and caring about us. Thank you :)
Ginebra · 13 October 2022
Agent replied
We're really grateful and appreciate you taking the time to share your rating with us, Karen really appreciates and was very happy to see your review.
★★★★★ 5/5
GoogleKaren found us a flat almost immediately despite how little accommodation there was available. They were communicative and caring about us. Thank you :)
Ginebra · 27 September 2022
Agent replied · 24 June 2023
We're really grateful and appreciate you taking the time to share your rating with us, Karen really appreciates and was very happy to see your review.
★★★★★ 5/5
GoogleAmazing estate agents, so helpful working with Kara Prince to find a flat
Heather · 5 August 2023
Agent replied · 26 August 2023
Best wishes Heather and many thanks for taking the time to leave us a kind review.
★★★★★ 5/5
GoogleGreat services. Always got helped when needed
Petar · 30 November 2023
Agent replied · 30 December 2023
Thank you Petar.
★★★★★ 5/5
GoogleThe entire process was seemless and fast. Wished all other Property Agencies are this efficient and responsive.
Ugoojo · 26 February 2023
Agent replied · 24 June 2023
Thank you.
★★★★★ 5/5
Google6 years been in this flat, today's inspection went very well, very nice people
Simon · 24 February 2023
Agent replied · 24 June 2023
Many thanks Simon, so glad you are still happy in the Flat. All the very best.
★★★★★ 5/5
GoogleFriendly, knowledgeable, professional, helpful.
Ross · 31 October 2023
Agent replied · 30 December 2023
Thank you Ross for your review and continued support.
★★★★★ 5/5
GoogleVery friendly, helpful and always quick to help. Responds to emails as soon as they can and always try to offer advice/support. My experience with them has been positive, especially with Karen who I know has only joined the team recently but she has been a tremendous help and always professional. Great support especially during these difficult times!
Sally · 13 February 2021
★★★★★ 5/5
GoogleEasy process and happy cheerful people
Caitlyn · 22 July 2023
Agent replied · 29 July 2023
Thank you Caitlyn. Best wishes
★★★★★ 1/5
Googlethey dont give you ur deposit back in full, they will find small things to charge you for it. i will never use this agent ever again
Khubaib · 29 July 2019
Agent replied
Thank you for your review Mr Rasool. We are sorry to hear that you bad experience and we would like to hear more of your feedback. If you’d like to discuss your concerns, please feel free to contact our customer service at dept on 01786 448812 or email me at i.ahmed@martinco.com. Our team is here to help. Many thanks, Mr I Ahmed, Managing Director, Martin & Co Stirling.
At the start of your tenancy we would have made you aware that we register all deposits with Safe Deposits Scotland, who offer a very professional and impartial adjudication service in all cases where there is a dispute between the landlord and tenant as regards the allocation of the deposit.
★★★★★ 5/5
GoogleGood communication and fast response. Thanks
M · 12 December 2022
Agent replied
Thank you
★★★★★ 5/5
GoogleHad my house rented out for 5 years excellent company always got paid no arrearsPositiveProfessionalism
Evie · 27 August 2021
Agent replied
Many thanks Evie
★★★★★ 5/5
GoogleVery professional service.
Claudia · 10 February 2023
Agent replied
Thank you Claudia. Your review is greatly appreciated.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
