Trusted Agent profile · Bath and North East Somerset
★★★★★
328 reviews across 2 platforms
4 Wood Street, Bath, BA1 2JQ, Bath and North East Somerset, BA1 2JQ
Knight Frank's office in Bath and North East Somerset, at 4 Wood Street, is rated 4.9 out of 5 across 328 reviews on two platforms, including 154 Google reviews rated 5.0.
Every review we hold for the Bath and North East Somerset office, from every platform, shown as written. First names only.
5/5
TrustpilotShort-Term Rental
I just wanted to thank Lucy Palmer for her commitment and pro-activity in finding our family a short-term rental upon our return to the U.K. after 5 years abroad.
Dear Sarah, Thank you so much for leaving such a lovely review. It has been an absolute pleasure helping you find a short-term rental. Wishing you and your family all the best. Best wishes, Lucy
5/5
TrustpilotGreat support from Brigette Bulan for agreement renewal
Brigette Bulan was very supportive during the renewal of my tenancy agreement. I particularly appreciated the clear communication and timely follow up.
Dear Sander Thank you for taking the time to write a review. I am pleased we reached a positive result on the renewal. Kind regards Brigette
5/5
TrustpilotAppreciation for Outstanding Property Managemen-Ava Ho
The staff and manager from our KF team is very prompt for any issues. I would like to especially thank my property manager Ava Ho who being so responsible all the time and react quick for all the problems. I am really appreciate to have her to support me.
Hi Yidan, Thank you very much for your kind words - I’m really pleased to hear this and glad I could help. Best regards, Ava
5/5
TrustpilotBy far the best agency we’ve had as a…
By far the best agency we’ve had as a tenant. Clear and consistent communication from the moment we started interacting at viewing and right through our tenancy (been 2 years now)
Hi Ian Many thanks for your review and for the kind words. Delighted to hear that your tenancy is going smoothly. If you ever need any assistance or have any questions, please don't hesitate to get in touch. Many thanks Jason and the Knight Frank Canary Wharf Lettings team
5/5
TrustpilotSaif Musawi property manager
Saif Musawi our property manager is fantastic. He recently arranged for our property to have some remedial redecoration and handled it efficiently and professionally. Great communication at all times. Highly recommended!
Thank you ever so much for your kind words. It is pleasure assisting you and I am pleased it was all sorted. Thank you. Saif
5/5
TrustpilotKnight Frank Richmond review
Ivanka at Knight Frank Richmond lettings has been a pleasure to deal with. Professional, super knowledgeable and totally on the ball. Nothing has been too much trouble and I feel in very safe hands with her dealing with my property rental. Great service Ivanka !! Many thx.
Dear Jude, Thank you so much for your wonderful review! I truly appreciate your kind words. It was a pleasure working with you. If you need anything else in the future, whether it's assistance with your property or any new projects, please don’t hesitate to reach out. Many thanks Ivanka
5/5
TrustpilotFriendly, professional team
From the moment of contact, to finding and securing a great tenant, the team have been brilliant. So friendly and professional throughout. It was a quick turnaround, which was organised seamlessly. I wouldn’t hesitate to recommend Knight Frank and I shall happily use them again.
It was a delight to find you another Tenant Michele, thank you for your great review. Angharad, Jamie & Tina
5/5
GoogleKnight Frank managed the sale of our property and were excellent. Sam and the team were professional, straightforward and extremely easy to deal with. Estate agents don't have the best 'rep' but in all honesty Sam and the team couldn't have been more different. They were helpful, honest, down to earth, realistic and very responsive. Sam helped us achieve a good, fair price without any of the silliness associated with unrealistic valuations. He also helped guide us to the right buyer whom we hope will love the house as we did. Our sale was made a little more tricky in that our purchase fell through. Sam was level headed and worked with the buyers to keep everything on track whist we found temporary accommodation. Thoroughly recommend Knight Frank if you want a market savvy agent without any of the arrogance, or worse, often encountered in the property market.PositiveResponsiveness, Quality, Professionalism
Dear Jason Thank you so much for your wonderful review, it was a pleasure working with you and I am glad we achieved the result we did for you and the buyer - we love a storybook ending! Thank you for entrusting us, you know where we are if you need us in the future. Thanks again and best wishes, Sam
5/5
GoogleWorking with Knight Frank was an absolute pleasure. Professional, responsive and with great insight on the local market and understanding of our needs. We were relocating back from California during the pandemic, when the market was melting up - so it was a very tough market as a buyer, in particular physically located outside the country. Sam Daniels was a super star, helping co-ordinate video viewings across his team. He was honest and straight forward when guiding us on making an offer, and importantly took us very seriously. It's worth noting that other estate agents in bath (no names mentioned, Crisp Cowley) were both rude and arrogant - not taking us seriously. The complete opposite of the treatment we received from Sam and team. Knight Frank helped us buy our dream home, in a very tough market, while we were overseas and spent many hours guiding the process so that we as the buyer and the vendor felt secure that the deal would complete - and with the bonus of having it move ahead before the stamp duty holiday ended. Further Sam actually saved us 10's of thousands, by advising we investigate the ability to claim dual dwelling tax relief, something my solicitors were un-aware of and had to be pushed on. All round an excellent service. Will certainly be coming to Sam and team when its time to move again! thank you Knight Frank.PositiveResponsiveness, Quality, Professionalism
Dear Camille Thank you so much for such a lovely and positive review! It was an absolute pleasure working with you all too, I am delighted that we made this journey and process a positive one which is so often a very stressful time! We are always here to help. Wishing you all the very best. Once again many congratulations and thank you for enthusing us. Sam
5/5
GoogleKnight Frank Bath have been excellent, from the very first meeting to the completion and key handover. Quite simply the best experience we have had so far with any estate agent, having purchased and sold more than 6 properties over the last 25 years, and having dealt with the other two of the 'top three' agencies on different properties. That is not to say the 'other two' were unsatisfactory in any way shape or form, it is just that the people at Knight Frank Bath make that special little difference, an important difference, a different kind of ethos. Francesca especially, continually going above and beyond the call of duty, demonstrating professionalism with genuine care. Would not hesitate to recommend, even for the most unique of properties.
Thank you for taking the time to do this and for your very kind words Dan. It was an absolute pleasure working with and for you. Kindest regards, Francesca.
5/5
GoogleHaving dealt with Estate Agents on several occasions in selling property I must say that Charlie and his team have been the most professional and best to deal with. The professionalism Charlie demonstrated throughout the sales process - being upfront in managing expectations, demonstrating empathy with the seller and the easy liaison and conduit between myself and the purchaser - was second to none. I would highly recommend using the Knight Frank Bath team. Thank you Charlie for a very smooth process and a great outcome!
Dear Christian and Ralf Thank you for your very kind words, I am delighted the sale all went to plan. I hope your move all goes well. Best wishes Charlie and the Bath team
5/5
TrustpilotExcellent service and advice from Ed in…
Excellent service and advice from Ed in the Edinburgh office during the sale of our house in the Scottish Borders. He and Annabel were always quick to respond to our questions. Friendly and professional, would highly recommend!
1/5
TrustpilotVery poor customer service
Knight Frank are very self-serving and have very poor customer service. Everything they do is in their favour and they take no risk at all. The customer bears all the risk. I am currently under contract but will definitely NOT be renewing.
We are really sorry to hear about your experience Claudette. A member of the team will be reaching out to discuss this with your further. Please accept our apologies again. Knight Frank
5/5
TrustpilotWhat a wonderful personal service!
The very personal service provided by Rachael Hancock who constantly kept up the pressure on the solicitors who were extremely slow and her speed of returning calls. She made me feel like i was her only client, always had time for my calls.
Thank you so much for taking the time to leave a review, and for your kind words. We wish you all the very best in your new home! Kind regards Rachael and the Knight Frank Exeter team
5/5
TrustpilotExcellent service from the beginning to…
Excellent service from the beginning to the end, very professional team members, excellent communication. Highly recommended for high end properties!
Hi Serge, Thank you for your kind review. It has been a genuine pleasure working with you and assisting in securing new tenants for your property. We appreciate your trust in us and wish you all the best moving forward. Kind regards Robert & David
5/5
TrustpilotI got great service from Lety Lupi when…
I got great service from Lety Lupi when she managed my flat. She was responsive and understood exactly what I needed.
Dear Suzanne, Thank you for your kind words. It was a pleasure working with you, and I'm delighted to hear you were happy with the service provided. Best, Lety
5/5
TrustpilotDifficult purchase from an unwilling…
Difficult purchase from an unwilling seller. Communication with California added issue Handled professionally by Tim + . But outcome achieved
Thank you, Bernard, and Carol, for your kind words. We are so pleased to have met your expectations and are delighted to have secured you a great outcome on both your sale and purchase. Best wishes, Tim, James, and the Knight Frank Guildford Team
5/5
TrustpilotWe had a great buying experience with…
We had a great buying experience with Knight Frank. Incredibly helpful and thorough throughout the whole buying experience. They moved things along with solicitors, recommended surveyors and were great at supporting us in our conversations with the sellers. They were always available to our requests and always accommodated our visits to the house.
5/5
TrustpilotConsistent communication
What made out experience great was the consistency in working with me from point of initial enquiry to completion with an unwavering approach to assist, I found the WhatsApp communication rather handy especially with the day to day commitments this enabled communication at all times which was considered handy.
5/5
TrustpilotWe would like to express our thanks to Hector Watch from Knightfrank's Baker Street office
We would like to express our appreciation for the excellent services provided by Hector Watch from KnightFranks Baker Street office. Hector has helped us to ensure the tenants are fully satisfied with their needs after moving in to the flats, and always respond to our queries efficiently and helpded sort out issues in a professional manner.
Thank you very much Judy for your kind words. Since taking over management of your property, it has been a real pleasure developing a professional partnership with you and Patrick, and I continue to look forward to working together in the coming months as we enter 2026! Hector
5/5
TrustpilotVinnie from Renewals
Vinnie from Renewals was so easy to work with and did a great job.
Dear Annabelle, Thank you for your lovely review. It has been a pleasure to assist you. Kind regards, Vinnie
5/5
GoogleSam Daniels at Knight Frank was simply excellent. Our circumstances are particularly complex being in US and buying in UK, but Sam made it all easy. Great communications, supportive for buyer as well as seller, and great to deal with. Cannot recommend more highly.
Thank you for your positive feedback! We're thrilled to hear that Knight Frank provided excellent service in securing your new home in Bath, it’s a great place to live. We appreciate your comments and are delighted that your transition was smooth and efficient. If you have any future property requirements, feel free to reach out. For now, wishing you and your family all the very best in your new home. Thanks, Sam.
5/5
GoogleSam was excellent at getting the job done for my family. He was fast, efficient and to the point. There was no over promising or under delivering ; instead he was realistic and honest. Not sure I’ve dealt with a better estate agent.
Thank you so much for your kind words, Anthony! I am thrilled to hear about your positive experience with us. We take pride in our team's commitment to efficiency, honesty, and realistic expectations. If you ever need assistance again, don't hesitate to reach out. Wishing you all the best, Sam.
4/5
TrustpilotMy agent Chloe Andrew’s made what could…
My agent Chloe Andrew’s made what could have been a negative and tedious experience into a very positive one as she was a great buffer between me and what I would have considered over compliance !
Thank you Oisin for your kind words. I am so thrilled we managed to get everything sorted. Thank you again. Chloe
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