Every review we hold for the Bath and North East Somerset office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotVery poor
Very poor. Offer accepted and then find out accidentally from an acquaintance we have been gazumped with a cash offer accepted. Had to call the agent to find out it was true. Not Impressed at all.
Mr · 10 September 2024
Agent replied · 25 October 2024
We were so sorry to hear about the difficulties you faced with your recent property offer. We have since spoken, and I’ve explained the circumstances. We strive to provide the best possible customer experience, but the property market is filled with challenges and can be stressful. We will continue to do everything we can to help you find the right property and look forward to helping you in future.Best wishes, Louise Glanville
★★★★★ 5/5
TrustpilotShehzad Ahmed is great
I want to highlight the great job Shehzad Ahmed did. He was assigned our property that we rent out. He was always very attentive and you could trust him to get things done. I would get a message back within minutes of contacting him.
Kevin · 19 April 2024
Agent replied · 25 October 2024
Thank you Kevin for your kind words. It has been a pleasure assisting you and your property. Shehzad
★★★★★ 1/5
TrustpilotNo Professionalism or Customer Service…
No Professionalism or Customer Service SkillsThe below has been from June to date.I have emailed approximately 10 times regarding issues at the property which have been ignored by the property manager and the concierge.The electrics keep blowing, the dishwasher threw out water so i turned it off and there is manky smelly water in the bottom which has been there for months, my post is not being put in my postbox. My postbox was opened and a handwritten note placed inside saying “NOTHING 4 YOU”.Shocking behaviour and no professionalism or customer service skills add to the fact disability hate crime shown by concierge.Recently the maintenance team about 5 of them were in the courtyard and two were swearing and shouting at each other and it became so heated - diabolical!
S · 23 January 2024
★★★★★ 5/5
TrustpilotMr Nicole Fingerhut is very excellent professional
Mr. Nicole Fingerhut Tenancy Progressor, is very honest and competent professional. His sense of responsibility and honesty has always impressed me. I highly admire him so much. His support has been a great help. Thank you very much.
Amy · 31 July 2024
Agent replied · 25 October 2024
Hi, thank you very much for your kind review, we hope your move in went well and you enjoy living in your new home.
★★★★★ 5/5
TrustpilotProperty management team
I’ve had the pleasure work with KnightFrank for the last couple of years. They offer great and responsive service in properly management. Toru Yoshioka - our property manager in particular - has been outstanding in resolving issues with the tenants and anything property-related.
Rodion · 1 May 2024
Agent replied · 25 October 2024
Dear Rodion Thank you for the time to leave such a positive review.I am delighted to have been able to assist you.Please do contact me if you require any further assistance or support.Kind RegardsToru Yoshioka
★★★★★ 5/5
TrustpilotGreat experience at renewals
We have been supported by Knight Frank for a few years and the experience has always been very good. More recently, Laura from Renewals has provided really excellent and proactive assistance in the renewal process.
Mr · 18 September 2024
Agent replied · 25 October 2024
Thank you Massimo for your kind words. It was a pleasure assisitng you. Laura
★★★★★ 5/5
TrustpilotVinnie was really helpful!
My friend and I were looking for a new flat and Vinnie was able to identify the perfect one for us!
Myungsung · 17 February 2022
Agent replied · 25 October 2024
Thank you so much for your lovely feedback! Wishing you all the best for the future.Vinnie
★★★★★ 5/5
TrustpilotSuper helpful property management and…
Super helpful property management and letting services Yemi and Summer of Knight Frank have been great in managing our property and tenancy changes. Very professional, responsive, and so pleasant to work with. Thank you from your tenants!
Kelly · 12 August 2024
Agent replied · 25 October 2024
Dear Kelly,Thank you so much for your kind words! We’re thrilled that we could get everything sorted out for you. If there’s anything else you need in the future, please don’t hesitate to reach out.Best wishes,Yemi and Summer
★★★★★ 5/5
GoogleWe arranged a 'Free Market Appraisal" with Knight Frank, Bath following renovations to our house. We were delighted with the professionalism of Sam Daniels, their Senior Negotiator. He took the time to carefully appraise our house and then gave a detailed explanation of the current market conditions. He followed up with lengthy email and a believable guide price. We were very impressed, especially since we made it totally clear we won't be selling for at least 15 years!
Steven · 12 January 2020
Agent replied · 10 January 2025
Thanks Steven it was a pleasure to be invited to appraise your home, it was beautiful and your qualify of work was just stunning. I look forward to keeping in touch and in 15 or so years helping you with your move. With best wishes, Sam.
★★★★★ 5/5
TrustpilotVinnie from Renewals:
Vinnie from Renewals:Dear Vinnie, I would love to thank you for your great help and professional services on my property renewal! I am very impressed by your deep insights of the market, timely advise on the trending, and efficient and productive solutions. Big thank you!Best wishes,Hao & He
He · 10 January 2024
Agent replied · 25 October 2024
Dear Hao & He,Thank you very much for the lovely review.It was an absolute pleasure to assist you on your renewal.Kind regards,Vinnie
★★★★★ 5/5
TrustpilotSeamless Property Management Experience with Knight Frank
Knight Frank manages the flat I currently rent, and my experience with them has been flawless. The contract signing process was hassle-free, and our property manager, Brigette Bulan, is highly responsive to our queries, ensuring that any issues we encounter are promptly resolved.
IS · 18 April 2024
Agent replied · 25 October 2024
Dear IlkerThank you very much for your kind words. You have been an absolute pleasure to have worked with for the renewal of your lease. Kind regardsBrigette
★★★★★ 5/5
TrustpilotOllie Hayden knight Frank exceptional
Ollie Hayden helped us with a rental in Belgravia he was the best professional personal and went the extra mile: if you need a rental in the area there is no one better than him, cannot recommend enough
Magz · 19 July 2024
Agent replied · 25 October 2024
Thank you Magz, it was an absolute pleasure working with you and don’t hesitate to reach out should you ever need anything in the future.
★★★★★ 5/5
GoogleWe have both sold and bought through Knight Frank Bath. They are very professional, straight forward and honest. They give you really good advice and know the market very well. They provided regular updates of progress and status. Always there when you needed it and responded very quickly to requests etc. Not pompous like some and much more realistic about values (buying and selling) than many. Hopefully won't need to use them for a good few years but heartily recommend them.
David · 27 October 2018
Agent replied · 25 October 2024
Many thanks for your kind words David. I hope you are happy and settled in your new home. Hoped to see you soon, Very best wishes Charlie
★★★★★ 5/5
TrustpilotBeth done a wonderful job with viewing…
Beth done a wonderful job with viewing at our property, she was extremely professional and had definitely done her research about the house! Great experience, would definitely work with her again.
Luke · 7 November 2024
Agent replied · 22 December 2024
Hi Luke, thank you for your review. It was a pleasure working with you and I’m sure we will cross paths again in the future! Best, Beth
★★★★★ 4/5
TrustpilotBrigette in Renewals dealt with the…
Brigette in Renewals dealt with the tenancy renewal of one of my properties in a professional and efficient manner. Brigette conveyed my instructions to the tenant to conclude a positive renewal for a further term.
Alison · 5 September 2024
Agent replied · 25 October 2024
Dear Alison,Thank you for your feedback. I am pleased we achieved a good result for the lease renewal. Kind regards,Brigette
★★★★★ 5/5
GoogleI'm writing this on behalf of Minerva Bath Rowing Club - Knight Frank have been incredibly generous and sponsored our club, this has helped with much needed equipment and kit for crews. The club is completely run by volunteers and relies only on club subscriptions so any sponsorship is hugely valued. Thanks to everyone and especially Charlie Taylor at Knight Frank who has supported us.
Laura · 27 October 2017
★★★★★ 5/5
GoogleWe have just sold our house with Knight Frank. Francesca has been excellent. Good communications - keeping us updated very frequently and responding promptly. Honest appraisal and advice given. We are very satisfied.
Patrick · 27 October 2017
Agent replied · 25 October 2024
Dear Patrick
Many thanks for taking the time to provide feedback, it is greatly appreciated.
Kind regards, Francesca
★★★★★ 5/5
TrustpilotVery good letting team in Kensington
Very good letting team in Kensington. Professional, customer friendly: it delivered precisely what it said it would on their availability of interested tenants, quickness of getting a tenant, and on price.
Emmanuel · 5 November 2024
Agent replied · 22 December 2024
Dear Emmanuel, Thank you for your very kind review. It was a pleasure to work with you to secure the new Tenancy. The process was very enjoyable, and we look forward to working with you again in future. Best wishes, Charlotte
★★★★★ 5/5
GoogleWe chose Knight Frank because Sam understood what makes our property special, and what we wanted to achieve.
After a couple of false starts Sam found our perfect buyers who love the house as much as us and were worth the wait! Happy clients, Thankyou!
Louisa · 28 February 2024
Agent replied · 25 October 2024
Thanks so much for your kind words! Delighted we could find the perfect match for your special property. Thrilled you're happy with the outcome and thanks again for entrusting us. All the best, Sam.
★★★★★ 5/5
TrustpilotKnight Frank
Dear Edwin,Thank you for your excellent assistance with our tax filings. We appreciate your efficiency and attention to detail in ensuring that everything was filed accurately and on time. We would highly recommend your services to anyone in need of tax advice or assistance. Thank you once again for all your help.Best regards,David & Lyn
Lyn · 26 June 2023
Agent replied · 25 October 2024
Dear David and Lyn,Thank you so much for your feedback and also choosing Knight Frank in-house tax services in dealing with your UK taxation affairs. Always happy to help!Kind regardsEdwin
★★★★★ 4/5
TrustpilotJapan helpdesk was helpful to…
Japan helpdesk was helpful to communicate in Japanese and very supportive to move into the flat. In addition, they are very committed to accommodate my request after settling in the flat.
Andy · 29 October 2024
Agent replied · 22 December 2024
Dear Mr AndyThank you so much for your kind feedback. We’re thrilled to hear that you were pleased with our support. If you ever have any questions or need further assistance, please don’t hesitate to reach out. We hope you enjoy your new home”Kind regards,Japan Desk Team
★★★★★ 5/5
TrustpilotHighly satisfied finding my new home/apartment
Highly satisfied to have been associated with Knight Frank finding my new home. I got exactly what I have been looking for. Walid Javadi, who helped me with this was very understanding and generous with his time. Very happy to have been associated with him too.
Trishna · 30 January 2024
Agent replied · 25 October 2024
Dear Trishna,Thank you kindly for working swiftly with me on securing your new home. It’s teamwork that makes the process so easy and smooth, and I am very glad to have been involved in finding you the perfect place.Wishing you all the best,Walid
★★★★★ 5/5
GoogleFrancesca was very helpful and engaged in getting the sale over the line.PositiveResponsiveness, Professionalism
Lee · 26 October 2022
Agent replied · 25 October 2024
Dear Lee
Thank you for your kind review, it was great working with you.
Kind regards, Francesca
★★★★★ 5/5
GoogleKnight Frank were excellent to deal with.Francesca in the Bath office was fantastic from when we first put the offer in to making it our new home.She was reliable and very quick to get back on questions and when she was not available the others in the team were also great at responding to questions. Would highly recommend themPositiveResponsiveness, Quality, Professionalism, Value
Sarah · 26 October 2022
Agent replied · 25 October 2024
Dear Sarah
Thank you so much for your kind words. It was an absolute pleasure working with you and I hope that you will thoroughly enjoy your new home.
Kind regards, Francesca
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