Trusted Agent profile

Knight Frank Bath New Homes reviews

★★★★★ Excellent

1,676 reviews across 2 platforms

4 Wood Street, Queen Square, Bath, BA1 2JQ, Bath and North East Somerset BA1 2JQ

Knight Frank's Bath and North East Somerset office at 4 Wood Street is rated 4.9 out of 5 across 1,676 reviews on two platforms, including 138 Google reviews rated 4.9. The 1,538 Trustpilot count is for the whole business. It won Trusted Agent in The Trusted Agent 2026 awards, one of two awards Knight Frank won in 2026. Checked 9 October 2026.

Google logo

4.9 / 5

138

Reviews on Google

This office

Trustpilot logo

1,538

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Awards

Trusted Agent 2026 results for Knight Frank. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Bath and North East Somerset office, from every platform, shown as written. First names only.

5/5

Trustpilot

Would recommend

Katie was very helpful through the process of viewing the property all the way to moving. The referencing was taking a while and giving us issues and not telling us theh reason but it’s not the fault of the estate agents and Katie was very helpful and quick with trying to solve this. I would recommend this estate agents compared to others I had to deal with which were much less professional and helpful than knight Frank.

Harry · 3 September 2026

Agent replied · 22 September 2026

Dear Harry and Nicole, Thank you very much for your kind feedback, it was a pleasure working with you and wish you all the best in your new home! Best wishes, Katie and the Knight Frank Fulham Lettings team

5/5

Trustpilot

Would recommend Knight Frank to anyone…

Would recommend Knight Frank to anyone looking for a house in the Fulham area due to their exceptional client service, thorough expertise in each property and speedy responses to any queries. Amy Collins was a standout estate agent from my experience searching in several locations with many different companies. She was able to quickly learn what I was looking for and find the perfect properties to meet those needs, showcasing a high level of knowledge in each one. She is timely in following up and answering queries, always readily available, and goes that extra mile to make sure you are catered to - basically everything you would want in an estate agent! Her effort will always be remembered and admired.

Hashim · 14 May 2026

Agent replied · 23 May 2026

Thank you very much Hashim for your very kind words, it is greatly appreciated. It was a pleasure to help you with your search and many congratulations on your new home! Please do not hesitate to reach out if we can ever be of assistance in the future. Kind regards, Amy and the Knight Frank Fulham team

5/5

Trustpilot

I had a positive experience working…

I had a positive experience working with Knight Frank. Especially I'd like to highlight assistance of property manager Toru Yoshioka, who strives to resolve incoming client requests as quickly and effectively as possible in any situation or issue. Toru is highly experienced, honest, and has been working in his field for a long time. If you work with Toru, you can be confident that his advice and insight can be trusted in resolving any issue that arises.

Vitaly · 18 May 2026

Agent replied · 25 October 2024

Thank you for taking the time to write a review, I am truly delighted to receive such positive feedback. I have been doing my best, and will continue to do so, to ensure you receive the highest level of service. Kind regards Toru Yoshioka

5/5

Trustpilot

Excellent experience start to finish

Excellent experience start to finish. Jonathan Lacey was ultra-efficient, highly communicative throughout, gave excellent advice at all stages, had immediate access to a wide range of potential buyers, and kept the buyer on track. A great job by Jonathan and Knight Frank from start to finish.

Mike · 13 September 2026

Agent replied · 22 September 2026

Thanks Mike, I very much appreciate your comments. We are so pleased for you and your family, and particularly glad that a result came so swiftly. Best wishes Jon and the Knight Frank Winchester team

5/5

Trustpilot

Only fair to mention the brilliant service by Lety

We received an amazing support and service from Lety at the agency. Lety was prompt in resolving any issues we had and attentive to details, always striving for a professional yet practical solutions. Thank you Lety and the team.

Alexandria · 8 September 2026

Agent replied · 22 September 2026

Thank you, Alexandria, for your kind review. It was a pleasure assisting you, and I am delighted to hear that you were pleased with the support and service provided. Your feedback is greatly appreciated. Thank you for your trust in Knight Frank, and I wish you all the very best for the future. Kind regards, Lety

5/5

Google

We didn’t have much experience working with real estate agents, so we invited three different agents to meet with us. From the start, we had the best feeling with Francesca and her team, and choosing them turned out to be the right decision. Francesca is very approachable and easy to talk to. I could ask her anything (both simple and more complex questions) and she always responded quickly, whether by phone or WhatsApp. Throughout the entire process, she guided us clearly and professionally. Two members of her team showed potential buyers through our home, and they were also very professional, friendly, and easy to communicate with. Thanks to Francesca and her team, we found the perfect buyers for our property. We highly recommend them!

Simon · 15 October 2025

Agent replied · 22 October 2025

Dear Simon In Fran’s absence, thank you so much for your very nice review. I am delighted we managed to exchange. I will pass on your comments to Fran when she is back. Kind regards Charlie Taylor and the Knight Frank Bath team

5/5

Trustpilot

Blaire Shekleton agent Review at Knight Frank

I recently booked viewing for a property to buy in E14 and the agent named Blaire Shekleton is an excellent guy. He was responsive to the queries, transparent on pricing and ensured all the requirements are clearly explained. Showed 7 flats in 2 and half hrs in one day with good detailed explanation of property. Well managed through out all the viewings with great smile on his face.

Damayanthi · 18 January 2026

Agent replied · 22 January 2026

Thank you so much for your kind words! It was a real pleasure showing you all the apartments, and I’m delighted you were happy with the service. Helping you kickstart your journey, of finding a new home, is exciting; and I’m thrilled our appointment went so smoothly. I’m looking forward to finding you a property you can call home in the near future. Kind regards, Blair and the Knight Frank Canary Wharf team

5/5

Google

I can't recommend Sam enough. He sold our home three times whilst only being on the market for a week each time. The two previous times it fell through for honest reasons, and he was quick to find us a new buyer and give sound advice on who to go with. He was very clear and consistent with communication, we always knew where we stood. He was even happy to give us advice on a few different properties we were considering to purchase. Sam was able to achieve a full return on our property during tough selling conditions. We were also impressed with the effort he went through marketing our property and the relationship he had with potential buyers off market.

James · 15 September 2025

Agent replied · 22 September 2025

Thank you so much for taking the time to write such a thoughtful review. I really appreciate your trust throughout the process and I’m glad we were able to achieve a great result despite the challenges along the way. It was a real pleasure working with you, and I’m delighted I could also help advise on your onward purchase. Wishing you all the very best in your next chapter, and of course I’ll always be here should you need any further advice in the future. Best regards, Sam

5/5

Trustpilot

Iftina, an excellent property manager

Iftina has been a new property manager for the apartment I rent. Since her arrival, she has been extremely helpful and very easy to communicate to solve any problems that have had

Benat · 11 September 2026

Agent replied · 22 September 2026

Thank you so much for your kind review, Beñat. I'm delighted to hear you've had a positive experience. Your feedback is greatly appreciated, and it has been a pleasure assisting you. Please don't hesitate to get in touch if you need anything in the future. Kind regards, Iftina

5/5

Google

Sam Daniels and his team are absolutely the best. I've moved house a number of times over the years, and I only wish I'd discovered Sam earlier. Sam is intuitive--he takes the time and effort to understand each client's individual concerns and needs, and he always acts with respect to them. The team are all well informed and helpful; and someone--usually Sam himself--responds to client requests almost immediately. Nor does it stop there. If you're selling, as I was, Sam is on the lookout, from the beginning, for houses that will suit your needs. In my experience, Knight Frank Bath, and Sam Daniels in particular, are absolutely streets ahead of any other estate agent. Choose them--you won't regret it!

Linda · 24 July 2025

Agent replied · 22 September 2025

Thank you so much for your lovely words, Linda. It was such a pleasure working with you. Your recommendation means a lot to me personally and to everyone here in Bath. Wishing you all the best, Sam and the Knight Frank Team.

5/5

Google

Sam Daniels and his team did a superb job selling our flat. Always avaiable and reassuringly calm, he steered us all the way through the process and secured the result we wanted. Combining unflappable professionalism with great emotional intelligence, he negotiated the pitfalls and opportunities of a complex market with immense skill. He always went the extra mile for us. We would recommend him, Melanie and all his colleagues at Knight Frank Bath without hesitation to anyone embarked on the journey to a new home. J and M Gray

Mieko · 17 June 2025

Agent replied · 8 October 2025

Thank you so much for your kind words, It was a pleasure working with you both, and I'm thrilled we were able to secure the result you wanted. I’m so glad to hear that you felt supported throughout the process, and I’ll be sure to pass your feedback along to Melanie and the team. It means a lot to us, thank you. Wishing you all the best in your next chapter! Kind regards, Sam Daniels

5/5

Trustpilot

Brigette Bulan and Knight Frank Rentals

Brigette Bulan and Knight Frank have been looking after my rental property for over 15 years. Brigette and the team are always very attentive, offer good advice and look after both the landlord and the tenant. Thank you Knight Frank!

ANDREA · 21 May 2026

Agent replied · 23 May 2026

Dear Andrea Thank you for your kind words. It was a pleasure working with you on this year’s rent review. Kind regards Brigette

5/5

Trustpilot

Knight Frank has done a great job…

Knight Frank has done a great job managing our property, particularly Domnita Florea who is always very proactive with her communication and very helpful. Knight Frank definitely is one of best companies to use for property related work and services.

Peter · 15 May 2026

Agent replied · 23 May 2026

Thank you ever so much Peter for your kind review and for taking the time to leave it. Thank you again. Domnita

5/5

Trustpilot

Ava has been exception since the start

Ava has been exception since the start. Always reachable and extremely proactive. She shows so much care and compassion when dealing with clients and it speaks volumes of her character. It has been an absolute pleasure to work with her

John-Paul · 8 May 2026

Agent replied · 23 May 2026

Hi John-Paul, Thank you so much for the lovely feedback. It’s been a real pleasure to work with you, and I’m glad I’ve been able to help throughout. Best regards, Ava

5/5

Trustpilot

Great experience with Luke Bull

Everything went perfectly smooth and fast with the support of Luke Bull! As soon as I enquired we booked a viewing for The Eades for the very same day. He answered all of my questions and was extremely patient to show me the entire property. Next day we had an offer accepted and the tenancy agreement signed. Couldn't be happier!

Marcela · 20 November 2025

Agent replied · 22 November 2025

Thank you Marcela, I appreciate the kind words. I'll be delighted to help again in the future! Enjoy your new home. Luke

5/5

Trustpilot

Sarah Gunn - what a star

Sarah Gunn was exceptional in helping with our property search. She encouraged us to think outside the box and consider different options that she felt would suit us. She was always cheerful, honest and very accommodating. A star employee.

Julie · 9 May 2026

Agent replied · 23 May 2026

Dear Julie, Thanks so much for your lovely review. It was a pleasure to work with you and I’m really pleased you had such a positive experience. Wishing you all the best, Sarah and the Knight Frank South East New Homes team

5/5

Trustpilot

I worked with Carmen from the Knight…

I worked with Carmen from the Knight Frank Hyde Park office to let my flat out in Bayswater. The process was very smooth from start to finish but in particular, Carmen was excellent. She was efficient, thorough, diligent, selective in finding good candidates, very quick in her replies and also in my opinion went above and beyond in her role in helping resolve issues with preparing the flat for a new tenancy. And she was very friendly and pleasant in her working style, very easy to get on with. 10/10 in my opinion. It’s always a hassle to let your flat out, but when I next need to, I will be contacting Carmen!

Amir · 21 February 2026

5/5

Google

I have bought and sold many properties over the years and have on the whole been totally underwhelmed by the professionalism and service experienced with estate agents.That is until we came across Sam Daniels and the Knight Frank team in Bath. Being approachable, professional with a refreshingly proactive attitude to making the deal happen is a rare combination in this arena in my experience. Couple that with a consistent level of open communication not just up to agreeing the deal but more impressively through the legal process, meant we met very short timescales and exchanged/completed exactly when both parties agreed to! Buying and selling properties is never easy and quite demanding, but if you want that process to be calm, positive and stressless, then I would highly recommend Sam and his colleagues at Knight Fran in Bath.

Tony · 2 April 2025

Agent replied · 9 May 2025

Thank you so much for your kind words, Tony. It means a great deal to us to hear that you had such a positive experience with Knight Frank, and I’m thrilled that we were able to make the process as smooth and stress-free as possible. We always strive to provide the highest level of service and communication, and it’s rewarding to know that it made a difference for you. If there’s anything else we can do to help in the future, please don’t hesitate to get in touch. All the best, SD

5/5

Trustpilot

I couldn’t recommend Liv Papps enough

I couldn’t recommend Liv Papps enough. She was professional and incredibly helpful throughout the whole process. Communication was excellent from start to finish, and she always made time to answer any questions or keep me updated.

Saula · 14 May 2026

Agent replied · 23 May 2026

Dear Saula, thank you for your kind review. It has been a pleasure working with you! please do reach out in the future if there is anything else I can assist with. Wishing you all the best in your new home. Many thanks, Liv

5/5

Trustpilot

Renting my property with James Szalay…

Renting my property with James Szalay was a seamless and enjoyable experience. He was very attentive from start to finish and genuinely wanted to support me through the process and found me an ideal tenant! I am thrilled with my experience and the wider team. Big thanks to Julia also who was my initial point of contact and took everything out of my hands. Definitely the most professional and polite estate agent experience I've ever had!

Customer · 21 February 2026

5/5

Trustpilot

Thank you!

The biggest of thank yous to Helen and Leigh at Knight Frank Stow on the Wold for their expertise and guidance through both the selling and purchasing of our old house and our new house! We certainly had a complicated and at times very difficult house move, however they steadied the ship calmly and worked incredibly hard to secure both our sale and purchase. We are immensely grateful for their time and effort and would highly recommend them to anyone who is about to embark on the house move journey!

Vicky · 19 May 2026

Agent replied · 23 May 2026

Thank you so much Vicky, for your kind review. We are very pleased that you are happy in your new home, the sale and purchase certainly had its challenges along the way, but glad we managed to get you over the line, with both houses, after a few bumps in the road. Do let us know if we can help again in the future, although I expect you have no plans to move again for a very long time! Best wishes Helen and the Knight Frank Stow-on-the-Wold team

5/5

Trustpilot

Louna was exceptional

I rented a flat in Elephant and Castle with Louna Del Barrio as the agent. I’ve worked with many agents over the years as landlord and as tenant and she was easily the best. Friendly, straightforward and upfront; genuinely helpful; energetic but not at all pushy; and above all I felt she really wanted to help me find the right place for me, and not just secure a quick deal. I know I can trust her. Aftercare after the tenancy was agreed has also been exceptional.

Benjamin · 17 May 2026

Agent replied · 23 May 2026

Dear Benjamin, Thank you very much for your kind words- I really appreciate you taking the time to write a review. It was a real pleasure working with you, and I am glad I could help you find the right place. Wishing you all the best in your new home, and please don’t hesitate to reach out if I can help in the future. Kindest regards, Louna

5/5

Trustpilot

Ava Ho - Reliable, sharp, and always delivers!

I've been working with Ava Ho at Knight Frank for a while now and honestly couldn't be happier. She's prompt, efficient, and always on top of things, I never have to follow up twice. As someone who travels a lot, this matters more than anything. I can hand off an open issue to Ava and know it will be handled properly without me having to babysit the process, her judgement is excellent and she goes to great lengths to follow through. If you're an overseas landlord, she's exactly the kind of person you want managing your property.

T · 9 May 2026

Agent replied · 23 May 2026

Hi Ms Chang, Thank you so much for the lovely feedback. I’m really pleased to hear that I’ve been able to help and that you’re happy with the service. Best regards, Ava

5/5

Trustpilot

Commendation for Ava HO, Knight Frank

My husband, Andrew Lau, and I would like to commend Ava Ho from Knight Frank for her exceptional helpfulness and proactiveness in managing the affairs of our unit at A802 Neo Bankside. Her dedication has been consistent not only on individual occasions but throughout the entire period since she took over the management of our unit. We feel confident that our property is in very capable hands under her care, and we consider ourselves truly fortunate to have her assigned to manage our unit.

Lilian · 8 May 2026

Agent replied · 23 May 2026

Hi Lilian and Andrew, It is always a great pleasure to help. Thank you very much for your continued support! Best regards, Ava

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Knight Frank's Google reviews

Questions about Knight Frank Bath New Homes

How many reviews does Knight Frank Bath New Homes have?

Knight Frank's Bath and North East Somerset office has 1,676 reviews across two platforms: 138 on Google, 1,538 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.

What is Knight Frank Bath New Homes's rating?

Knight Frank Bath New Homes is rated 4.9 out of 5 across all 1,676 reviews, and 4.9 out of 5 on Google from 138 reviews, checked 9 October 2026.

Has Knight Frank won any awards?

Yes. In The Trusted Agent 2026 awards: Knight Frank, Bath and North East Somerset won Trusted Agent; Knight Frank, Tower Hamlets won Trusted Agent.

Where is Knight Frank's Bath and North East Somerset office?

Knight Frank Bath New Homes, 4 Wood Street, Queen Square, Bath, BA1 2JQ, Bath and North East Somerset BA1 2JQ.

The Trusted Agent

Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.