Knight Frank Bath New Homes reviews

★★★★★ 5/5

Trustpilot

Many thanks

Many thanks to Katie and Lana for such a positive experience with Knight Frank. They were kind, professional and quick to answer any questions I had. I felt in very safe hands!

Lauren · 6 May 2026

★★★★★ 5/5

Google

Our experience working with Sam at Knight Frank in Bath has been just perfect. We have been managing a probate sale with the various complexities and chose Knight Frank (and ultimately the wonderful Sam) to manage the process for us. Sam went the extra mile in the process inc checking on the house and even helping us with recommendations inc how to maintain our property until it was sold. The experience has made simple in the circumstances and Sam’s light hearted but very professional approach has made the process a joy. I’d recommend KF to anyone wishing to sell their home with care and love:)

Suzanne · 4 January 2025

★★★★★ 1/5

Trustpilot

Shocking

Clear and categoric assurances were sought before signing up with KF regarding marketing, communication, dedicated personnel for viewing and ongoing reporting during an agreed six month marketing campaign. All were blatantly ignored thereafter and in fact we heard not a word from them for nearly 4 months at one point! When I contacted them to ask why, I received a glib, one line unsubstantiated assurance regarding their ongoing efforts followed by a further periond of silence. Not once did I receive a progress report as I had been promised, or any communication at all in the last three months of the campaign unless I was chasing them. When the six months came to an end, I had to ask them to remove my property from their listings, which I was assured would happen immediately. Of course they did nothing and I had to chase them again two months later, after I learned from another agent that it was still there!

David · 22 December 2025

★★★★★ 5/5

Trustpilot

Excellent rental management

In line with our previous review on KF sales and letting departments respectively also five stars for our property manager Kristian Lee. Kristian is managing our two new build apartments to our fullest satisfaction. He follows all issues related to the properties as well as the rental agreement diligently and very competently. He engages with our tenants and all their requests promptly while keeping us informed throughout. Kristian is very approachable and it is a pleasure to work with him. Fullest trust that our apartments are in best hands. Thank you once again, KF!

Sylvia · 19 December 2025

★★★★★ 5/5

Trustpilot

Highly professional and personal service

Rob, David and the whole team were on the case from the beginning and found me a tenant within a week. thereafter they were very hands on in executing all the tasks to ensure that the move for the tenant went smoothly. This is not the first time KF have excelled. I have been using them for many years now.

Martin · 15 September 2026

★★★★★ 5/5

Trustpilot

Sarah Gunn is a brilliant agent

Sarah Gunn was the most amazing agent. Nothing was too much trouble, she liaised with the developer brilliantly, provided access to the property when I needed it and was super friendly.

Michelle · 6 May 2026

★★★★★ 5/5

Google

Our experience with Francesca at Knight Frank was phenomenal. It was extremely emotional for us to sell our late mother's house and a house we had so many extraordinary memories in. Francesca not only dealt with everything to do with the sale beautifully but also was so sensitive to our emotions during the process. The entire transaction was flawless and her support and guidance was hugely appreciated. We attained a truly great price, the perfect purchaser and a seamless exchange and completion. The house sold on day one! We just knew Francesca would find the buyer and she did immediately and it has now all gone through. Thank you to Francesca and her team for being brilliantly on it, and hugely helpful throughout the entire process. Flawless, classy, and very intelligent agenting!

Grant · 19 December 2024

★★★★★ 5/5

Trustpilot

Selling in a tight market

Selling our family home was never straightforward given market conditions, but Knight Frank’s team stayed calm, communicative and solutions-focused throughout. Despite several unexpected bumps along the way, they kept momentum going and steered the sale to completion with genuine professionalism. I’m grateful for their persistence and would happily recommend them and of course use them again in any future house sale

Iain · 3 September 2026

★★★★★ 5/5

Trustpilot

Excellent professional staff

We bought a house through Knight Frank in the summer of 2024. I can thoroughly recommend Knight Frank and its employees in the West Country. In particular Rachael Hancock head of sales progression, Mark Proctor regional partner and Stella (Littlewood, I think) who gave up her time to show us around the property. Their expert knowledge of the house itself, the area, local laws and the buying process clearly showed why Knight Frank has earned its reputation. Even though the house we bought was relatively small within Knight Frank’s portfolio we were made to feel as important as any client and when the going got tricky as it does in any purchase, well, all I can say is I am glad they were on our side. We are hugely grateful.

Jonathan · 11 December 2024

★★★★★ 5/5

Trustpilot

Exceptional Service

I recently had the pleasure of working with Laura from Knight Frank Estate Agents, and I must say that my experience was nothing short of exceptional. From the moment I reached out to her, it was clear that she was dedicated to providing a high level of service that truly stands out in the real estate industry.Professionalism and ExpertiseLaura demonstrated remarkable professionalism throughout our interactions. She possesses an extensive knowledge of the local property market, which greatly assisted me in making informed decisions. Her ability to provide detailed insights into various neighborhoods and properties helped me understand what options were available and which would best suit my needs.Caring AttitudeWhat truly set Laura apart was her caring attitude. She took the time to listen to my concerns and preferences, ensuring that I felt valued as a client. It was evident that she genuinely cared about helping me find the right property rather than simply closing a deal. This personal touch made all the difference in my experience.Communication SkillsLaura’s communication skills were exemplary. She kept me updated at every stage of the process, promptly responding to any questions or concerns I had. Whether it was through phone calls, emails, or in-person meetings, she maintained open lines of communication, which made me feel supported throughout my journey.Problem-Solving AbilitiesDuring our time working together, we encountered a few challenges related to property viewings and negotiations. Laura handled these situations with grace and efficiency. Her problem-solving abilities were impressive; she quickly devised solutions that addressed any issues while keeping my best interests in mind.ConclusionIn conclusion, I cannot recommend Laura from Knight Frank Estate Agents highly enough. Her combination of professionalism, expertise, caring attitude, excellent communication skills, and effective problem-solving abilities made for an outstanding experience. If you are looking for an estate agent who will go above and beyond for you, look no further than Laura.

Masud · 3 December 2024

★★★★★ 5/5

Trustpilot

Lety Lupi is an excellent adviser

Lety Lupi is an excellent adviser, very responsive, thorough and considerate.

From · 10 September 2026

★★★★★ 5/5

Trustpilot

Morten has been excellent throughout…

Morten has been excellent throughout the process. I would recommend him highly

Dr · 2 September 2026

★★★★★ 3/5

Trustpilot

I've had a mixed experience with Knight…

I've had a mixed experience with Knight Frank. They are effective at finding reliable tenants, although their contractor fees are somewhat high, which seems common across many agencies. Ewelina Calka from the Baker Street office in Marylebone has been a pleasure to work with, handling tenant issues and repairs patiently. While I've encountered dedicated staff like Daniel Lloyd, who is attentive and quick to respond, and others like Sarah and Becks from the Queen’s Park team who assisted in selling my property, the quality of service can vary. Overall, they provide decent service, but aspects like contractor costs could be improved.

Raphaella · 28 November 2024

★★★★★ 5/5

Trustpilot

Great experience with Adam & Victoria

A huge thank you to Adam and Victoria for their help in selling my late uncle's house in East Molesey. They were incredibly supportive, trustworthy, and professional from start to finish. They made a difficult time much easier to manage. Highly recommended.

Richard · 20 January 2026

★★★★★ 5/5

Google

The process of selling our house in Bath was made wonderfully simple and straightforward by Knight Frank. Our contact with Francesca was always reassuring. She is a highly experienced professional with deep understanding of the local housing market, yet also has a warm, friendly manner. She was sensitive to the circumstances around selling a much-loved family home. Viewings were efficiently handled and we achieved our asking price quickly. We found Knight Frank to be an extremely responsive company, with very good communications. At every stage in the sale we were kept well-informed. When potential obstacles arose, they were dealt with quickly and competently. We could not be happier with the performance of Francesca and the entire Knight Frank team. We highly recommend them.

Emma · 25 November 2024

★★★★★ 1/5

Trustpilot

Terrible Experience with Sales Agent from Virginia Water branch

In July this year I had an offer accepted STC on a property marketed by Knight Frank. The agent dealing with this was Isabella T.The vendor and I agreed on a price subject to surveys etc.On completion of the survey, my surveyor called me to advise of several major concerns including finlock gutters, damp, old electric system, wasp nests an old boiler which had not been serviced since 2012. Also a loft conversion with no paperwork.I immediately informed Isabella so that she could let the Vendor know. I wanted him to be aware earlier on in the process that I would be putting in a lower offer due to the condition of the property.Isabella sent the survey results to the vendor and asked me to provide some estimates for the works that needed to be done to bring the property up to current safety standards. I gave her a ballpark figure of £50k. The vendors son said that he would be willing to negotiate with us.My solicitor then raised enquiries with the vendor early October. At this stage Isabella, and the vendor were fully aware that I would be offering a lower price due to the condition of the bungalow, which I was completely unaware of before carrying out the structural survey.Isabella said it may take a while to receive the responses to the enquiries due to the vendor being elderly. I was happy to wait, even when at this point I had sold my property, put my belongings into storage and currently living in hotels!Over one month later I decide to place a new offer due to still not receiving the vendors responses but Isabella claiming that they had been sent! We are now 4 months past the vendor accepting my first offer.Also my builder had taken a look at the property and advised me that to bring it up to safe standards, it would cost over £50k. With that in mind, I presented a very generous offer deducting £50k from the original accepted offer.I received a very rude and aggressive message from Isabella, threatening me. I was informed that if I did not agree to £530k in 1 hour, (£15k) lower than the original accepted offer, they would re-market the property.I was shocked with the aptitude by both Isabella and the vendor! Especially after I had been so patient and fair, always considering the vendors position.I asked if they would allow me one day to receive the responses to the enquiries from my solicitor. I told them I would consider their final offer but I would like to see the responses first. After all, is this not the reason why people pay for a solicitor and a survey!Shockingly, Isabella responded that they would not wait and the property is going back on the market.I then receive the answers to the enquiries the following day, only to find that the vendor has not fully answered the questions. They had not provided any documents to support the loft extension and there was no evidence that it is part of The Wentworth Estate. I realised at this point that I had been lied to throughout the entire process. Not only by the vendor, mis-representing the property, but also by Isabella, who changed the story several times regarding the vendors onward purchase and supported their lies.They were quite obviously trying to bully me into paying a higher price than the property is worth. Unfortunately Isabella did not deal with this in a professional manner, attacking me for trying to reduce the price, when she was fully aware that my final offer was more than reasonable and I had evidence to support the price reduction.Isabella then continued to email my partner saying how the Vendor, the poor elderly guy was shaken up by this whole ordeal. Had the vendor priced the property fairly and provided honest answers to the enquiries, this would never have happened.Isabella proceeded to attack me by email, saying I had prolonged the process, when it was the vendor.Isabella, copied her manager in to an email claiming that we had agreed to £545k and apparently 'in my partners words' factored in the work that needed to be done into that figure! I had no knowledge of the condition of the bungalow when making my first offer.In my opinion, Isabella should not be dealing with clients as she lacks knowledge and professionalism. She chose to use the vendors age to try to manipulate me, and distorting the truth to justify their terrible behaviour. In addition, the manager of Knight Frank Virginia Water was copied into to Isabella's unprofessional emails to me, and he failed to respond and apologise.They have completely mis-represented the property, stating as detached when it us actually semi-detached. Clearly their professional marketing team cannot count. The property either has 3 bedrooms and 1 reception room or 2 bedrooms and 2 reception rooms. There are 4 rooms in total. Completely misleading information and dishonest agent.Be aware and cautious when using this company!

Guillermo · 24 November 2024

★★★★★ 5/5

Trustpilot

Excellent service from Liam and Charlie

Excellent service from Liam, Charlie and the team at Knight Frank. 99% of asking price received in 12 days with ongoing support throughout the selling and legal process. Knight Frank were the only agents to see the value that we believed the house had and not only did they see it, they achieved it too. If we had gone with other agents we would have walked away from more than £100k. Thanks Liam and Charlie for the excellent support!

Andrew · 1 December 2024

★★★★★ 5/5

Trustpilot

We just had a great rental house search…

We just had a great rental house search with Knight Frank. It was a bit rushed, since we were informed at the last minute that our former rental would no longer be available, so we had to find a place within our budget, our location parameters, and our space requirements more quickly than we might have hoped. Knight Frank was terrific at finding and showing us rental homes that met our requirements, and we were able to close the deal for our new rental in record time with their welcome guidance. Special thanks to Sophie Alexander and Kamran Shirazi for their care and expertise during the sometimes stressful process!

Vivian · 13 November 2024

★★★★★ 1/5

Trustpilot

AVOID THIS AGENCY! unethical treatment, unprofessional behaviour, unethical landlord

if i could give less stars i would. AVOID AT ANY COST! Absolutely unprofessional behaviour and unethical treatment. absolutely unethical landlord. rented with them in St Johns Wood. NEVER AGAIN! they never respond on time - had to chase them for confirming move out date for months! the flat was provided in a disgusting state to me: very dirty (the tissues were simply black after cleaning, which i sent to them), smelled of the fresh paint for 3 weeks and I got intoxicated and was vomiting for days because of this. The fridge smelled of curry for 3 months after move in date. I have documented the poor state of everything in that apartment, and God it was poor! the apartment is practically falling apart - the walls are covered with scratches, the doors not closing properly, the windows so ancient that my grandmother had better for the place with chickens on a farm 30 years ago. not to mention the gap of 5 cm wide between the front door/ entrance door and the floor, causing draught and constant windows banging inside apartment each time someone was passing in the corridor. now the landlord is not returning my deposit saying he wants to repaint the walls at my cost. and the agency - despite me having provided thousands of pictures showing each millimetre of the flat in the poor state when i moved in, does not say a thing. pretending a landlord is saying the truth claiming i damaged the walls, when i have sms from him and emails from knight frank acknowledging the scratches on the walls and all the rest related to the poor state of the flat.-UPDATE: still no response to my numerous emails, their agents who were in contact with me on my case are not picking up and are never available. only received email confirming registration of my complaint. Landlord is also ignoring all my countless attempts to get in touch. i raised a dispute on tds. it will take a very long period of time to get through the process so avoid this agency as plague. unethical bunch of unprofessional people. will now have to wait until 22nd november for the landlord or agency to respond on dispute claim raised by me. will keep this updated on progressUPDATE2: a week later and still no response from Knight Frank. please avoid them if you want to get your deposit backUPDATE 3: their complaints team is just as useless and unprofessional as all of the agents i have dealt with. they did not offer any solution to me or tried talking to the laddlord, who is still not responding to my countless emails and calls, in emails i also cc the knight frank colleagues. instead they say it is not their responsibility as the property is managed by landlord. it is of course totally ok for them that i paid them, but they have 0 responsibilty to their tenants. 0! not even to ensure the info i shared on move in date on the terrible state of the property is documented in the check in report. because clearly the check out report shows all damages i reported to knight frank as damages caused by me. landlord now uses this claiming deductions in tds dispute raised by me. i have no doubt i will get my money back in full because i have all pictures and documented evidence i sent right away when i moved in, but the tds process takes months. STAY AWAY FROM JNIGHT FRANK: RENT FROM SMALLER MORE PROFESSIONAL AGENCIES. I GOT MY DEPOSIT BACK IN FULL WITH 0 PROBLEMS FROM OTHER AGENCIES

Yana · 6 November 2024

★★★★★ 5/5

Trustpilot

Leigh Glazebrook at Knight Frank

We recently sold our property through Knight Frank in Stow on the Wold. Leigh Glazebrook demonstrated exemplary professionalism and dedication coupled with enthusiasm and positivity; from the beginning we had complete confidence in Leigh. He advised us on how to prepare our property for sale and then coordinated the launch, producing a stunning brochure and advising us on the Sale process, including our part in the procedure. Rosie as well as Leigh showed the house to prospective buyers and kept us informed at all stages how the Sale was progressing.Leigh has in depth knowledge of both the region and the local market; he used this knowledge superbly to present and sell our property so that once we had presented and packaged the Property in the best manner we received an offer within a few weeks which we accepted.From this point Leigh worked incredibly hard to synchronise the different elements required; liaising with not only the Buyer but also our lawyer and accountant to ensure that the Sale went as smoothly as possible. His positive attitude and wholeheartedness helped us throughout our more complex than usual Sale. We can happily say that our Sale was Completed with rapidity and efficiency. We also appreciate the kindness shown to us. Thank you Leigh and the team at Stow on the Wold

J · 5 November 2024

★★★★★ 5/5

Trustpilot

Extraordinary service from Adam Burlison & team

We have received a truly extraordinary service from Adam and his team in Esher: Amanda, Hayley and Maisie. Both our sale and purchase had various complications built in but Adam and his team helped us navigate the many hurdles and challenges brilliantly. Adam himself is a superstar. Always available (no matter what timezone I was in ;) and his knowledge of the market and frankly anything to do with selling and buying a property in the UK is second to none. In the end he and his team made what could have been a very complicated process a very enjoyable and successful experience for my entire family. Cannot recommend Knight Frank in Esher enough.

Hansbart · 3 November 2024

★★★★★ 5/5

Trustpilot

Exceptional Service and Support

Katie Shaw provided an outstanding level of professionalism and support throughout the entire process. Her friendly and proactive approach made every step seamless and stress-free. Katie’s deep knowledge of the market and her ability to provide clear, sensible advice were invaluable to us. She worked tirelessly to secure the best outcome for our needs, ensuring everything was handled with competence and efficiency. It’s rare to find someone who combines expertise, dedication, and warmth in such a genuine way.We couldn’t be happier with the experience and highly recommend Katie Shaw to anyone looking for top-notch service.

Hande · 1 November 2024

★★★★★ 5/5

Trustpilot

Exceptional Service received from Adam Burlison

I've had a very professional experince from Knight Frank Esher since first registering my interest in a property. Adam and his team were very responsive and worked in an extremely efficient and timely manner with all the issues of purchasing a property. Adam is a true asset to Knight Frank Esher, he shows 100% full commitment and his knowledge and expertise are exceptional. His communication was always clear and to the point and made the experince of purchasing a property very easy. I would highly recommend Knight Frank Esher.

Sorour · 31 October 2024

★★★★★ 5/5

Trustpilot

It was indeed a pleasure working with…

It was indeed a pleasure working with your staff at KF at Chelsea Bridge Wharf Queenstown Road Office. I had a good experience and would like a special mention of your staff, namely, with James Szalay, Liam Horbacze, Patrick Stewart and Julia Slack. Thank you Dr Mary Anne Albert-Davie. Chelsea Bridge Wharf Apartments. Feb 2026 to September 2026

Dr · 2 September 2026