Trusted Agent profile · Bath and North East Somerset

Andrews Keynsham reviews in Bath and North East Somerset

4.9

★★★★★ Excellent

1,934 reviews across 2 platforms

10 Temple Street, Keynsham, BS31 1EG, Bath and North East Somerset, BS31 1EG

Part of Andrews, see every office.

Andrews's office in Bath and North East Somerset, at 10 Temple Street, is rated 4.9 out of 5 across 1,934 reviews on two platforms, including 184 Google reviews rated 4.7.

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4.7 / 5

184

Reviews on Google

This office

Trustpilot logo

1,750

Reviews on Trustpilot

Business-wide

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Awards

ESTAS

Industry awards

Andrews Bath and North East Somerset won ESTAS awards in one year, most recently 2018.

ESTAS winner in one year: 2018.

ESTAS awards by year, 2018 to 2018
  • 2018 1 Bronze and 1 Best in County ESTAS 2018 winners

    • BronzeESTAS 2018: Lettings (Landlords), South West (Avon, Dorset, Somerset)
    • Best in CountyESTAS 2018: Avon, Lettings (Landlords)

Source: ESTAS winners lists, as published, linked by year.

Reviews

Every review we hold for the Bath and North East Somerset office, from every platform, shown as written. First names only.

5/5

Trustpilot

The staff was so friendly very kind

The staff was so friendly very kind, caring and so helpful. Maria was very kind always smilling and ready to help . Ed was very kind too and very helpful,he helped me with references application form was very patience also came to help me with my key for my new flat as couldn't opened it . Mikesh i spoke on phone was very kind too and very helpful. Thank you very much for have such a great team to help with renting .Kind regardsPadmini Paumben

Padmini · 2 July 2024

Agent replied · 24 December 2024

Thank you so much for taking the time to leave us a review. Great to see that Ed and Maria have been so helpful to you. We know Mikesh will also appreciate you acknowledging his efforts. Thanks again, Rhys

5/5

Trustpilot

I just wanted to say a big thank you to…

I just wanted to say a big thank you to Ella and Shannon for helping me start my new journey!

AlexisA · 5 May 2026

Agent replied · 23 May 2026

Dear Alexis , Thank you for your wonderful feedback! We're thrilled to hear that Ella and Shannon made your experience smooth and enjoyable. Your recommendation means a lot to us. If you need any further assistance, feel free to reach out. Enjoy your new journey! Best wishes , Lisa

5/5

Trustpilot

Our agent was Lisa's Bird Parsons.

Our agent was Lisa's Bird Parsons.Who is very friendly polite efficient and knowledgeable. She certainly had her work cut, as our sale in the end involved 3 properties.Luckily we chose our own very efficient solicitor, who is brilliant. Sadly our buyers used one of your recommendations, who was absolutely hopeless, and what should have taken 8-10 wks took almost 6 months.Lisa twice as much to sort because of this. But remained brilliant throughout.

Penny · 10 October 2024

Agent replied · 24 December 2024

Thank you, Penny! For your kind words about Lisa. We're glad she could assist you effectively despite the challenges. We appreciate your feedback and will review our recommended solicitor list to ensure better experiences in the future. Best wishes, Jake

5/5

Trustpilot

Truly Professional and Trustworthy Agent

Andrews Estate Agent has been a true blessing to work with. From the very beginning, they demonstrated a level of professionalism and dedication that immediately put us at ease working with them. Joseph, Tom and Liz communicated with sincerity and always making sure we felt informed. They also sort invoices on time, every time, which shows their respect for partners and their commitment to doing things the right way- highly recommended!

IMPACT · 21 November 2025

5/5

Trustpilot

Fantastic experience with lovely people

I had a fantastic experience with Andrews.I own a property company but did not have the time to show some of my tenants around. Even though I wasn't looking for full-time management.They were more than happy to see to my needs and show tenants around for me. I tried every other agency in the area and they were not interested. I had a terrible discovery that my previous tenant had left the house in a bad way leaving terrible things including cat feaces on the floor. I had to postpone everything for a few weeks whilst renovating. Hayley and Jasmine were absolutely fantastic. I was so stressed and they were extremely emphatic towards my situation, giving me various options and reassuring me it was going to be okay. I really needed this as it all came at a really inconvenient time and they supported me through it. Thankyou guys!! Xx

Bradley · 7 June 2024

Agent replied · 24 December 2024

Hi Bradley, thank you for taking the time to leave us a review. We really appreciate the detailed feedback and it's pleasing to see that the team have been on hand to help you out when needed, providing you with a positive experience. Thanks again, Rhys

5/5

Google

Jerone has been so incredibly helpful with my ongoing purchase. I am a first time buyer but he has made me feel very confident with everything and is always at the end of the phone if I ever had any questions at all. I would recommend anyone to him if buying a property :)

Ella · 7 June 2025

Agent replied · 22 June 2025

Thanks for your feedback, Ella. It's great to hear you've found Jerone to be so helpful, as a first time buyer. Your recommendation is much appreciated. If you need any further assistance, feel free to reach out. Best wishes, Alison

5/5

Trustpilot

An amazing team

An amazing team, Harpindar was very helpful and communicated everything thoroughly! Definitely someone i would recommend to others!!!

Louisa · 6 May 2026

Agent replied · 23 May 2026

Dear Louisa , thank you for your wonderful review! We're thrilled to hear about your positive experience with Harpindar and our team. Your recommendation means a lot to us. We look forward to serving you again in the future! Best wishes , Lisa

5/5

Trustpilot

I have rented through Andrew's for 12…

Review on behalf of my father.I have rented through Andrew's for 12 years and have always found them to be very professional but also helpful.Communication has always been good. I have just left a property managed by them and Jenny Jones especially has been incredibly helpful and supportive while I navigated my move from Didcot to Wales. it had been a stressful process and Jenny was exceptionally helpful during this time.Should I need to I would definitely use Andrews again and would definitely recommend them.

Kelly · 9 May 2024

Agent replied · 24 December 2024

Hi Kelly, thank you for your five star review, fantastic to see you had a great experience with us and stuck with us for 12 years! I am so glad to see Jenny has been so helpful during this time and thank you for the recommendation too. All the best, Laura.

5/5

Google

Recently sold our property in Keynsham through Andrews. Martha and the team were absolutely superb and excelled in every aspect of their roles; in fact they went above and beyond on many occasions. Cannot recommend them highly enough. Thank you guys

Bradley · 15 October 2025

Agent replied · 22 October 2025

Thank you, Bradley, for your wonderful feedback and recommendation. We're very happy to hear about your positive experience with Martha and the team. Best wishes in your new chapter, Alison

5/5

Google

Rhea has been exceptionally friendly and professional in selling our home, we have already recommended one friend but would do again- fantastic service!

Laura · 17 March 2026

Agent replied · 17 April 2026

Thank you, Laura, for your wonderful feedback! We're thrilled to hear about your positive experience with Rhea. Your recommendation means a lot to us. If you need any further assistance, feel free to reach out.

5/5

Trustpilot

Great Job

Thank you Andrews for helping us through our long, at times stressful, house selling/buying journey! Lisa was brilliant at keeping us regularly updated and went above and beyond in helping us with any issues we had. Also, Keith did a great job - he stepped in to help when Lisa was away. We met many of the staff and all of them were friendly and helpful. We would definitely recommend Andrews.

Mrs · 26 September 2024

Agent replied · 24 December 2024

Thanks for your lovely review! It's great to hear about your positive experience with Lisa, Keith, and our team. Your recommendation means a lot to us. Best wishes in your new home!

5/5

Trustpilot

*Headline*Outstanding Experience with Maria and Ed

*Headline*: Outstanding Experience with Professional and Genuinely Nice Guys! My husband and I had the pleasure of working with Maria, Ed and other staffs from Andrews Real Estate Team as first-time home renters. From our initial conversation, Maria and Ed immediately put us at ease with their friendly demeanour, patience, and vast knowledge of the local real estate market. Communication was a breeze, as Maria and Ed were extremely responsive to our emails and calls, even during off-hours. They worked tirelessly to find us the perfect house that met all our criteria while staying within our budget. We were extremely impressed by Maria’s skills on how she handled the whole process. The entire process was stress-free thanks to Maria’s guidance, and we couldn't be happier with our new home. We wholeheartedly recommend Maria and Ed in the Andrews Real Estate Team to anyone looking for a fantastic realtor who does a wonderful job helping home seekers navigate real estate!

Edith · 20 April 2024

Agent replied · 24 December 2024

Hi Edith, thank you so much for taking the time to leave us a review. It's brilliant to see the whole team have been able to assist you and keep you updated with each step of the way. We are so pleased you've found your new home with us and hope you are settled in well. Thanks, Rhys

5/5

Google

I was very pleased with the service I received from Andrews when selling my flat. From the first meeting with Martha through to completion. Everyone in the office has been friendly and helpful and Ben Davey kept me informed at every step when a sale had been agreed. Many thanks Andrews, a job well done !

Sally · 22 April 2025

Agent replied · 15 October 2026

Thank you, Sally for your wonderful feedback! We're thrilled to hear about your positive experience with Martha, Ben and the team. Your satisfaction is our priority, and we're glad we could assist you smoothly. Best wishes from all of us at Andrews! Best wishes , Lisa

5/5

Trustpilot

Working with Andrews Property has been amazing

Working with Andrews property and purpose and in particular, Samantha has been a delight; she is an amazing letting consultant with unique attributes that really make her stand out. Everyone feels immediately at comfortable with Samantha's down-to-earth attitude, which makes complicated processes seem more approachable. She not only delivers an unmatched professionalism but also a refreshing and inspiring degree of warmth and honesty. Samantha stands out due to her commitment to going above and beyond. She ensures that everyone understands and gains from her experience by having a special aptitude for communicating plans and strategies in an understandable way. I would recommend this company any day, thank you.

Customer · 10 April 2024

Agent replied · 24 December 2024

Thank you so much for the five star review. Amazing to see that Samantha provided such a great experience for you and left a lasting impression, we know she will really appreciate your kind feedback. Thanks again, Rhys

5/5

Trustpilot

Rebekah was so quick at responding to…

Rebekah was so quick at responding to my queries and really in the ball! Amazing service!

Chelsea · 5 May 2026

Agent replied · 23 May 2026

Hi Chelsea, Thank you for your wonderful feedback! We're thrilled to hear that Rebekah provided you with amazing service. Your satisfaction is our priority, and we appreciate your kind words. Best wishes , Lisa

5/5

Google

Purchased my first home with Andrews in July 2025. Jerone was a massive help throughout the whole process, would definitely recommend.

George · 27 March 2026

Agent replied · 17 April 2026

Thank you, George, for your wonderful review! We're thrilled to hear Jerone was such a great help in your home-buying journey. Your recommendation means a lot to us. Congratulations on your new home! Best wishes , Lisa

5/5

Trustpilot

“My experience with Issy as our…

“My experience with Issy as our property agent was nothing short of exceptional. From our very first interaction, it was clear that Issy is not only passionate about what she does but also deeply committed to ensuring her clients find exactly what they’re looking for. She displayed an outstanding level of professionalism, knowledge, and patience throughout our house-hunting journey. Issy took the time to understand our needs and preferences, making every effort to show us properties that matched our criteria perfectly. Her insights into each property, along with her keen attention to detail, were incredibly valuable in helping us make an informed decision. Moreover, her warm and friendly demeanor made every interaction a pleasure. I am immensely grateful for her dedication and hard work in finding us our new home. Issy is truly a remarkable agent, and I would highly recommend her to anyone looking for a seamless and supportive property search experience. Five stars all the way!”

Prada · 7 April 2024

Agent replied · 24 December 2024

Hi Prada , thank you for the five star review and congratulations on your new home ! Brilliant to see that Issy provided exceptional service and we love that you picked up on her passion for property. We know Issy will really appreciate the kind feedback , Thanks again , Lisa

5/5

Trustpilot

Fantastic Company, Highly Recommend!

Robbie, Rebecca and team have spent the last 6-7 months selling our flat, and I cannot thank them enough for the amount of time and effort they put into selling our property. It was extremely stressful with situations coming up beyond our control but Robbie was always quick to respond and give us peace of mind every step of the way. I would highly recommend them to anyone looking to sell/ purchase a property. Thank you again everyone!

Gemma · 7 May 2024

Agent replied · 24 December 2024

Hi Gemma, what a fantastic review. Thank you for sharing your experience with us, we know that selling a home can be stressful but it's brilliant to see that Robbie has been on hand to try and alleviate some of that stress for you, thanks again for the review and the recommendation, Rhys.

5/5

Trustpilot

104 maple close

I only dealt with Sarah Robinson very professional in any and all my situations I would be proud to use this company again as I’ve had such a great experience with them

James · 18 December 2025

Agent replied · 23 December 2025

Dear James Hannis, Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Sarah Robinson. Your satisfaction is our priority, and we look forward to serving you again in the future. Best wishes , Lisa

5/5

Trustpilot

Very high standard of service

We have rented out a flat for several years now and Andrews have always managed the property for us with great professionalism . After a year struggling with a difficult and demanding tenant we were unsure whether to relet or sell . Andrews were very supportive and we opted to rent again . Thanks to the efficiency of the team , we have new tenants ready to move in within a month of the previous one leaving . We have been impressed by everyone but Anisa Haque has been excellent . Her response is quick , her approach is friendly and her knowledge level is high . We are very happy with the service we have received

Jennifer · 25 March 2024

Agent replied · 24 December 2024

Hi Jennifer, thank you for the five star review, fantastic to see that the team have always been on hand to help you whenever required. It's also really pleasing to see that we were able to get you new tenants in a swift timeframe. We know Anisa will be really grateful to read your feedback.Thanks again, Rhys

5/5

Trustpilot

Property Management

I would like to express my gratitude to Monika Lami who managed my property for the last few years before I decided to sell, I have always found Monika to be very helpful and diligent with every aspect of the property management and would highly recommend her as she made everything so easy and hassle free. A big thanks to Monika for all her help!

Mark · 6 December 2024

Agent replied · 24 December 2024

Thank you, Mark, for your kind words! We're thrilled to hear about your positive experience with Monika. Your recommendation means a lot to us. Best wishes, Jake

5/5

Trustpilot

Excellent tenant-centered service

I rented a 2-bedroom house in Bristol from 2023 to 2025 through Andrews. My experience with the property management team at the Keynsham office was excellent. I must mention that the exceptional services rendered by Rebekah Weston, my property manager, who quickly resolved issues as soon as I brought them to her attention, made the tenancy experience very smooth. Also, a big shoutout to Molly Scott, who handled the letting agreements. I recommend!

Alewo · 22 September 2025

5/5

Trustpilot

Excellent service from Bear Flat

I would like to thank Sophia and Emma from Bear Flat for being a delight to work with, and for helping to make buying our first property far less stressful than it otherwise might. I particularly appreciated their patience in answering and responding to all our concerns, and for being not only very professional, but also very friendly throughout the process. I would buy from them again! (But really don't ever want to move - we love our new home).

Jo · 23 March 2024

Agent replied · 24 December 2024

Hi Jo, we really appreciate you taking the time to leave us a five star review. Fantastic to see that the team in Bath were able to help you with everything you needed from viewing all the way through to completion. We are so pleased you love your new home and of course look forward to helping you again should you ever need us.Thanks, Rhys

5/5

Trustpilot

An honest 1st class experience

A delightfully refreshing great experience from the first viewing of our rental home, to getting our rental home, moving in and beyond. A charming team of honest, straight forward, super helpful kind people made the entire experience a pleasure. The house was a quality find and the attention to detail to all those things to ease stress was beyond my expectations after previous experience with another estate agent with many more years experience! I will never use them again now I know how this business can be done. Highly recommend.A special mention to Isa and Jenine, both fantastic.

Lietta · 22 March 2024

Agent replied · 24 December 2024

Hi Lietta, thank you for the five star review. Great to see that the team were on hand to help you every step of the way from first viewing to settling into your new home. We know moving house can be a stressful time so it's pleasing to hear the team were able to try and negate some of that pressure for you and make everything as easy as possible, thanks, Rhys

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Questions about Andrews Keynsham

Has Andrews Keynsham won any awards?

Yes. Andrews Keynsham won Bronze for Lettings (Landlords) in South West (Avon, Dorset, Somerset) and Best in County (Avon) at the ESTAS 2018 awards, its most recent.

Want a trusted local agent to help?

Tell us what you need and we'll put you in touch. Andrews Keynsham hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bath and North East Somerset.

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