Every review we hold for the Bath and North East Somerset office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotVery helpful
Me and my friends are moving into a student house in September that is through Andrew’s. Obviously to get it all sorted we’ve had to go through different steps. Hayley Tennet from the agency has been a great help to me and my friends to get it all sorted. She’s helped us through each stage whilst being patient and understanding with us.
Jess · 29 February 2024
Agent replied · 24 December 2024
Hi Jess, thanks for the review. Brilliant to see that Hayley and the team have been on hand to help you every step of the way of your move. Thanks again, Rhys
★★★★★ 5/5
TrustpilotVery fast and professional service.
Very fast and professional service.Isabelle was great, she was very polite and welcoming.
Azuka · 20 March 2024
Agent replied · 24 December 2024
Hi Azuka, thank you for the five star review. Brilliant to see that Isabelle has delivered such a great service and experience for you. Thanks again, Rhys
★★★★★ 5/5
TrustpilotThanks Andrews (Bath)
My sale failed before completion because the buyer failed the bridging loan, but I have no complaint about Andrews at all, Catherine and Emma did great jobs on every step, they are very professional, efficient and trustworthy. I will definitely use Andrews(Bath) again if I want to sell in the future.
Xiuji · 21 October 2025
★★★★★ 5/5
TrustpilotExcellence with a smile.
I have known David previously he has worked for Andrews for many years. It was good to see a familiar face. Came at the appointed time. Completed the valuation of property and fed back immediately. Also given guidance in terms of renters, which was really helpful.
Debra · 3 December 2024
Agent replied · 24 December 2024
Thank you, Debra! We're delighted to hear that David provided you with excellent service and helpful guidance. We appreciate your continued trust in Andrews. Best wishes , Lisa
★★★★★ 5/5
TrustpilotNicole was very patient and…
Nicole was very patient and informative. She showed me around and I was very pleased with her assistance...thank you
Ann-kay · 7 November 2023
Agent replied · 24 December 2024
Hi Ann-Kay thank you so much for the review for Nicole. Really pleasing to see you had such a good experience with Andrews. Thanks, Rhys
★★★★★ 5/5
TrustpilotVery good experience with the company
Very good experience with the company. Great service. I appreciate your time and patience dear Cat.
Liji · 19 November 2025
Agent replied · 22 November 2025
Dear Liji Joseph,
Thank you for your wonderful feedback! We're thrilled to hear about your positive experience and appreciate your kind words about Cat. Your satisfaction is our priority, and we look forward to serving you again. Best wishes , Lisa
★★★★★ 5/5
TrustpilotShamiya was friendly and helpful
HK · 11 August 2024
Agent replied · 24 December 2024
Thank you for your kind words, HK.
★★★★★ 5/5
TrustpilotExceptional Service,Great Team
Dear Andrews,You have a wonderful team with very good handshake with one another.From Mark who pioneered our rent enquiries and referencing up until when Shannon took over and then Elizabeth who is always friendly at the other end of the phoneThe response to enquiries is unrivalled.I experienced top notch customer service from beginning to end.I will give all 3 a 5 star rating Thank you once again
David · 1 November 2023
Agent replied · 24 December 2024
Hi David, thank you so much for the 5 star review, or should we say 15 star review? Brilliant to see that the team were on hand to assist you through every step of your journey, we hope you are settled in well! Thanks again, Rhys.
★★★★★ 5/5
TrustpilotHelpful and Friendly experience
Richard was super informative, friendly and helpful. Thank you!
Katie · 29 May 2024
Agent replied · 24 December 2024
Hi Katie, thank you for your lovely five star review. I am so glad to hear Richard was able to help you, thanks for sharing your experience and all the best, Laura.
★★★★★ 5/5
TrustpilotHigh recommended
Bobbie was amazing - I truly felt that she was working in my best interest in getting my new rental property.
Paul · 8 September 2023
Agent replied · 24 December 2024
Hi Paul, thank you so much for your review and your kind words about Bobbie. We are so glad Bobbie was able to help you out! We wish you all the best for the future! Thanks, Laura.
★★★★★ 5/5
TrustpilotFriendly and professional service
Friendly and professional service. Available for questions and queries. Good advisory service.
Ann · 20 December 2025
Agent replied · 23 December 2025
Dear Ann, thank you for your wonderful review! We're thrilled to hear you found our service friendly and professional. Your feedback motivates us to continue providing excellent advisory services. If you have any more questions, feel free to reach out. Best regards, Andrews Head Office.
★★★★★ 1/5
TrustpilotApathetic, duplicitous, Avoid!
Apathetic, duplicitous, Avoid! As a tenant they were apathetic towards any issues with the property resulting in several weeks without hot water, or working toilet. After ending my tenancy they used deceitful and duplicitous tactics to drive down the amount of the deposit to be returned. I cannot stress enough how Important it is for tenants to avoid this company
Jordan · 27 March 2024
Agent replied · 24 December 2024
Hi Jordan, thank you for the review. Sorry you felt the need to leave us a one star review. Since leaving your review I am pleased to say we have rectified part of your query and we are continuing to investigate on the other concerns you raised in our further discussions, thanks, Rhys.
★★★★★ 4/5
TrustpilotMichael Villacis was helpful and guided…
Michael Villacis was helpful and guided me through the whole renting process.
Samuel · 26 March 2024
Agent replied · 24 December 2024
HI Samuel, thank you for the review. Great to see Michael was able to help you through the lettings process. Thanks again, Rhys
★★★★★ 5/5
TrustpilotAndrew's Bear Flat
The team at Andrew's Bear flat branch helped us with our recent house sale and were incredible throughout. Emma in particular was instrumental in keeping us updated on the progress of the sale and went above and beyond to get updates on the whole chain. We would happily recommend others to use Andrews as their estate agents
Lydia · 20 May 2024
Agent replied · 24 December 2024
Hi Lydia, thank you for taking the time to write a lovely five star review. Fantastic to see the whole team have been a massive help on the sale of your home and even went above and beyond! I am thrilled to see you had such a great experience, thanks again and all the best, Lisa
★★★★★ 5/5
TrustpilotThanks
Would like to say thank you to Andrews, particularly Robbie with the bedminster store. Very professional young chap
Chris · 9 November 2023
Agent replied · 24 December 2024
Hi Chris, thank you for taking the time to write us a five star review! Really glad to hear you had a great experience with Robbie, I am sure he will be happy to hear this review. Thank you again and all the best, Laura.
★★★★★ 5/5
TrustpilotSarah has been actively communicating…
Sarah has been actively communicating with us to help sort out the issues.
Rishav · 28 February 2024
Agent replied · 24 December 2024
Hi Rishav, great to see Sarah has always been on hand to help when required. Thank you for the five star review, Rhys.
★★★★★ 5/5
TrustpilotMandy K was Fantastic and made our sale a breeze
I had a great experience working with Andrews estate agents in Bristol during the sale of our house. Mandy K was especially helpful during the negotiation stage, providing valuable advice and guidance that helped me get the best possible outcome. Her expertise and professionalism were greatly appreciated, and I would highly recommend her to anyone looking to buy or sell a property.
Wil · 29 January 2024
Agent replied · 24 December 2024
Thank you for the five star review on Trustpilot. It's fantastic to see that Mandy and the team were on hand to help you every step of the way through your sale. We hope to help you again in the future, thanks, Rhys
★★★★★ 5/5
GoogleBen and Martha did a fantastic job of selling our house. Great communication, and a smooth selling process!
Ted · 15 October 2025
Agent replied · 15 October 2026
Thank you, Ted, for your wonderful review! We're thrilled to hear that Ben and Martha provided excellent service and made the selling process smooth for you. Your feedback is greatly appreciated. If you need any further assistance, feel free to reach out. Best wishes, Jake
★★★★★ 5/5
GoogleWe usually spoke to Nathan M and he has always answered all the questions we had and was able to explain everything so we could take the informed decision. My husband and I are non-native English speakers and we often had to request repeating or rephrasing the questions and Nathan was very patient and helped us to achieve the better deal that we are happy with. Great customer service.
Zuzana · 12 November 2021
★★★★★ 5/5
TrustpilotHamza-Bear Flat Office and various team…
Hamza-Bear Flat Office and various team members. This was the longest and most arduous sale ever (not Andrews fault) but Hamza and the team showed tenacity, diplomacy and professionalism throughout and worked hard to see the sale through to the end. It was worth it and we got there in the end. Well done!
Jo · 6 July 2023
★★★★★ 5/5
TrustpilotWe had a fantastic experience working…
We had a fantastic experience working with Andrew Bannerman from Andrews Property and Purpose, Cheam. We found him knowledgeable, professional, and dedicated to helping us. He was always available to answer any questions we had. Andrew was extremely accommodating regarding scheduling viewings and making himself available on short notice when necessary. We really appreciate it!!!
Oksana · 7 June 2023
★★★★★ 5/5
TrustpilotIssy was great
Issy was great, welcoming professional and really helpful.
Caroline · 20 May 2024
Agent replied · 24 December 2024
Hi Caroline, thank you for sharing your experience, brilliant to see that Issy was so helpful to you. Thanks, Rhys
★★★★★ 5/5
TrustpilotSpecial Agents
Andrew Palmer was helpful and proactive at all times, keeping us well informed on all stages of the sale
Terry · 20 September 2023
Agent replied · 24 December 2024
Hi Terry, thank you for the five star review for our Streatham team with particular mention to Andrew, great to see he was so helpful and communicative throughout your sale. Thanks, Rhys
★★★★★ 5/5
TrustpilotMolly & Freya from Keynsham were very…
Molly & Freya from Keynsham were very helpful in finding us a new tenant- thanks girls for your help
Terri · 14 September 2023
Agent replied · 24 December 2024
Hi Terri, thanks for the five star review for the team in Keynsham, particularly Molly & Freya. Great to see their hard work in finding excellent tenants for our landlords recognised, we look forward to helping you again in the future. Thanks, Rhys.
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